A Cleo Case Study: Hospital network adopts

Cleos notication technology to improve

remote monitoring and reduce ER visits
Business need
This network of U.S. hospitals provides special devices allowing patients in
remote locations to connect with a hospital or caregiver from the comfort of
their homes. These home health care devices allow patients to quickly check
symptoms or measure and upload vital health statistics like blood sugar,
blood pressure, and weight-loss results without a costly trip to the hospital or
emergency room. But what if patients forget or dont use the devices?
Cleo customer prole
Company prole: Expansive
network of medical centers and
clinics throughout the U.S.
Industries: Health care
Business need: Increase use
of remote health monitoring
systems to help limit the number of
avoidable emergency room visits
IT challenges: Inefcient
communications
Telehealth programs automated alerts saved
countless hours, led to 98% patient response rate
The solution
The health care network implemented Cleo Streem

to automate the previously manual process. Using Cleo Streems

alert and notication feature, it automated the appointment reminders and positive reinforcement communication to
patients. Patients could be reached via home phone, cell phone, text, email, or fax for a fraction of the effort and cost of
the old, manual method. The results are easy to see:
The health care network now boasts the highest patient response rate in the country at 98%.
Automated contact led to huge time savings, allowing the services department to follow up with more patients.
And with patients using the home health care systems, the likelihood of undiagnosed problems resulting in worsening
health, forced emergency room visits, and hospital stays took a dramatic drop.
Emergency room visits by these patients fell by 78%.
And in-bed days of care were reduced by 87%.
IT challenges
Numerous levels of caregivers including understaffed nurses were tasked with making manual phone calls to remind
patients to enter their daily information. Because of call volume and workloads, health care staff was unable to make
positive reinforcement calls to encourage those patients who were using the devices, even though data had proven
positive reinforcement increased patient usage and retention.
A C L E O C A S E STU DY | C L E O STRE E M

N OTI F Y
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