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India is one of the fastest growing aviation markets in the world. The industry had witnessed a transformation with the entry of the privately owned full service airlines and low cost carriers. The growing middle class and its purchasing power have resulted in higher demand for air transport in india.
India is one of the fastest growing aviation markets in the world. The industry had witnessed a transformation with the entry of the privately owned full service airlines and low cost carriers. The growing middle class and its purchasing power have resulted in higher demand for air transport in india.
India is one of the fastest growing aviation markets in the world. The industry had witnessed a transformation with the entry of the privately owned full service airlines and low cost carriers. The growing middle class and its purchasing power have resulted in higher demand for air transport in india.
PRESENTAION TOPIC: - AVIATION INDUSTRY IN INDIA SUBMITED TO: - Prof. S K Biswal Date of Presentation:-15 th March, !1" SUBMITTED BY:-Group no 20 Amit Kumar Singh - 1302003! "oo#a Singh - 13020020 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 0 Aviation MBA 1 (t ,&ar -2n* SEM. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 1 Aviation #$K%O&'ED(EME%T I have made lot of efforts to make this project. However, it would not have been possible without the kind support and help of many individuals who helped me in completing this project report i would like to extend my sincere thanks to all of them. I would like to thank our faculty rof! ".# $I"%&' for his guidance and help to complete my project. I would also like to thank my friends and family for their co(operation and encouragement which help me in completing this project. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ) Aviation E)ec*ti+e S*,,ar- India is one of the fastest growing aviation markets in the world. %ith the liberali*ation of the Indian aviation sector, the industry had witnessed a transformation with the entry of the privately owned full service airlines and low cost carriers. +he sector has seen a significant increase in number of domestic air travel passengers. "ome of the factors that have resulted in higher demand for air transport in India include the growing middle class and its purchasing power, low airfares offered by low cost carriers, the growth of the tourism industry in India, increasing outbound travel from India, and the overall economic growth of india. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a , Aviation $O%TE%TS $ha.ters Pa/e no.. 1. $ha.ter 1:- a. Intro0*ction 1 2istor- of #+iation3 !4 - 1 5. 'ist of O.erational #irlines in In0ia--- 16 - 1" c. I$#O 1 I#T#3 15 - 14 0. Ma7or Pa-ers in #+iation in0*str- in In0ia-- 18
. $ha.ter :- $OMP#%9 P:O;I'E a. <et #irwa-s --- 1=- > 5. #ir In0ia --- = - "! c. S.ice <et --- "1 - "4 6. $ha.ter 6:-;inancial :e.ort a. <et #irwa-s-- "8 ? 5 5. #ir In0ia-- 56 ? 54 c. S.ice<et-- 58 ? 5= ". Mar@et Share of #+iation -- 4! ? 4 5. ;*t*re of #+iation In0*str- in In0ia -- 46 4. $oncl*sions-- 4" 8. Bi5lio/ra.h---- 45 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a - Aviation $2#PTE: -1 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a . Aviation Intro0*ction of #+iation:- /nce upon a time people were started to travel by feet, then to cross the ocean they built ship, after that the train is innovated. +hen the dreams to fly become true. +o save time and for a hassle free a journey aircraft was innovated. +oday this industry gives us comfortable, safe, and secure and hassle free easiest travel experience within few hours from one destination to another. "o this industry is the new passion for the people to travel, according to their needs and their choice and satisfy them in exchange of money. &2#T IS #AI#TIO%B &n aviation industry is defined as an industry that has aircraft manufacturers, airlines, vendors, training centers and training device manufacturers. It is an airline industry that provides air travel services for freight and travelling passengers. The Ori/in of #+iation 0 +he first commercial flight in India was made on 1ebruary 12, 1311, when a 1rench pilot 4onseigneur iguet flew airmails from &llahabad to 5aini, covering a distance of about 10 km in as many minutes. 0 +ata "ervices became +ata &irlines and then &ir(India and spread its wings as &ir(India International. +he domestic aviation scene, however, was chaotic. %hen the &merican +enth &ir 1orce in India disposed of its planes at throwaway prices, 11 domestic airlines sprang up, scrambling for traffic that could sustain only two or three. In 13.,, the government nationali*ed the airlines, merged them, and created Indian &irlines. 1or the next ). years 678 +ata remained the chairman of &ir(India and a director on the board of Indian &irlines. &fter 678 left, voracious unions mushroomed, spawned on the pork barrel jobs created by politicians. In 1333, &(I had 900 employees per plane: today it has -9- whereas other airlines have ,.0. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ; Aviation 0 1or many years in India air travel was perceived to be an elitist activity. +his view arose from the <4aharajah= syndrome where, due to the prohibitive cost of air travel, the only people who could afford it were the rich and powerful. 0 In recent years, however, this image of >ivil &viation has undergone a change and aviation is now viewed in a different light ( as an essential link not only for international travel and trade but also for providing connectivity to different parts of the country. &viation is, by its very nature, a critical part of the infrastructure of the country and has important ramifications for the development of tourism and trade, the opening up of inaccessible areas of the country and for providing stimulus to business activity and economic growth. 0 ?ntil less than a decade ago, all aspects of aviation were firmly controlled by the @overnment. In the early fifties, all airlines operating in the country were merged into either Indian &irlines or &ir India and, by virtue of the &ir >orporations &ct, 13.,: this monopoly was perpetuated for the next forty years. +he 8irectorate @eneral of >ivil &viation controlled every aspect of flying including granting flying licenses, pilots, certifying aircrafts for flight and issuing all rules and procedures governing Indian airports and airspace. 1inally, the &irports &uthority of India was entrusted with the responsibility of managing all national and international air ports and administering every aspect of air transport operation through the &ir +raffic >ontrol. %ith the opening up of the Indian economy in the early 5ineties, aviation saw some important changes. 4ost importantly, the &ir >orporation &ct was repealed to end the monopoly of the public sector and private airlines were reintroduced. Brief Introduction Indian &viation Industry has been one of the fastest(growing aviation industries in the world with private airlines accounting for more than 9. A of the sector of the domestic aviation market. %ith a compound annual growth rate B>&@7C of 12 A and -.- airports and airstrips in place in the country, of which 1; are designated as international airports, it has been stated that the aviation sector will witness revival by )011. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 9 Aviation In )003 with increase in traffic movement and increase in revenues by almost ?"D )1.- million, the &irports &uthority of India seems set to accrue better margins in )003(10, as per the latest estimates released by the 4inistry of >ivil &viation. +his is being primarily attributed because of the increase in the share of revenue from 8elhi International &irport 'imited B8I&'C and 4umbai International &irport 'imited B4I&'C. assengers carried by Indian domestic airlines from 6anuary(1ebruary )010 stood at 2,0.;,000 as against ;,9;1,000 in the corresponding period of )003(a growth of 13.) A, according to a report released by the 4inistry of >ivil &viation. +oday Hyderabad International &irport has been ranked amongst the worldEs top five in the annual &irport "ervice Fuality B&"FC passenger survey along with airports at "eoul, "ingapore, Hong #ong and $eijing. +his airport in Hyderabad is managed by a public( private joint venture consisting of the @47 @roup, 4alaysia &irports Holdings $erhad and both the "tate @overnment of &ndhra radesh and the &irports &uthority of India B&&IC. +he Indian aviation sector can be broadly divided into the following main categories! 1. "cheduled air transport service includes domestic and international airlines. ). 5on(scheduled air transport service consists of charter operators and air taxi operators. ,. &ir cargo service, which includes air transportation of cargo and mail. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 2 Aviation It is an air transport service undertaken between two or more places and operated according to a published timetable. It includes! 1. 8omestic airlines, which provide scheduled flights within India and to select international destinations. &ir 8eccan, "pice 6et, #ingfisher &irline and Indi@o are some of the domestic players in the industry. ). International airlines operate from scheduled international air services to and from India. %on-sche0*le0 air trans.ort ser+ice ! It is an air transport service other than the scheduled one and may be on charter basis andGor non(scheduled basis. +he operator is not permitted to publish time schedule and issue tickets to passengers. #ir car/o ser+ices ! It is an air transportation of cargo and mail. It may be on scheduled or non(scheduled basis. +hese operations are to destinations within India. 1or operation outside India, the operator has to take specific permission of 8irectorate @eneral of >ivil &viation demonstrating his capacity for conducting such an operation. SiCe of the In0*str- India is one of the fastest growing aviation markets in the world. & total of 1)9 airports in the country, which include 1, international airports, 9 custom airports, 20 domestic airports and )2 civil enclaves are managed by +he &irport &uthority of India B&&IC. +here are about -.0 airports and 1031 registered aircrafts in India today. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 3 Aviation To. 'ea0in/ $o,.anies layers in Indian aviation industry can be classified into three groups! ublic players rivate players "tartup players +here are three public players! &ir India, Indian &irlines and &lliance &ir. +he private players include 6et &irways, &ir "ahara, aramount airways, @o &ir &irlines, #ingfisher &irlines, "pice 6et, &ir 8eccan and many more. +he startup players is those which are planning to enter into the markets. "ome of them are &ir&sia, /mega &ir, 4agic &ir, remier "tar &ir and 48'7 &irlines. E,.lo-,ent o..ort*nities +oday India &viation Industry reHuires approximately 9,.00( 2,000 pilots and an eHual number or more air cabin crew by )010. Heavy pay packages are awaiting pilots with a commercial pilot license B>'C. &n amateur pilot can start his career with a salary of 7s )..(, lakh a month with a commercial airline. %ith the sudden increase in the number of airlines, pilots are in great demand. &viation sector provides the following types of opportunities! >ommercial pilot >o(pilot &ir cargo pilot Ixpert cabin crew $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 10 Aviation &ir traffic controller >abin safety instructor In(flight managers In(flight base managers >abin services instructor >abin crew +raining instructor 4aintenance controllers 'icensed aircraft maintenance engineering Fuality control manager. >argo officers @uest service agent @round staff 'atest 0e+elo.,ents +oward moderni*ation of non(metro airports the &irports &uthority of India B&&IC is planning to spend over ?"D 1.0) billion in )010. +here are even plans of the city(side development of )- airports, including airports at &hmedabad and &mritsar. +here are even additionally, 11 new @reenfield airports which are in pipeline which have been identified to reduce passenger load on existing airports. +he government has formed 5ational &viation >ompany 'td B5&>I'C by merging national carriers &ir India and Indian &irlines into a single entity. +he blue print was prepared by the civil aviation ministry to convert 8elhi airport into an international hub for passenger airlines and has been done so recently. Mo0erniCation of #ir.orts &irports &uthority of India B&&IC manages the development and moderni*ation of all ,. non(metro airports in the country simultaneously and work is due to be completed by the year end of )010. %holly owned subsidiaries of &&I are being created for betterment of $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 11 Aviation these airports. &ccording to the &&I there are work orders for terminal buildings at 1, airports, and for airside development, including runway, taxiway, apron, fire station, control tower and isolation bay, at 13 airports. Polic- on Merchant #ir.orts Indian &viation Industry will allow 100 A foreign direct investment B18IC in the development of airport infrastructure, the @overnment is fast moving towards finali*ing a policy on merchant airports. ?nder this new concept, merchant airports will be built entirely by private parties with their own resources, without any government funding. (rowth in M:O Se/,ent Indian &viation with the advent of low(cost airlines J ever(increasing passenger traffic there is a fleet expansion. +here is an Initiation of the whole new business avenue for global aircraft companies in maintenance, repair and overhaul B47/C. +his 47/ facility provides major and minor maintenance, refurbishment and repairs of aircraft. +he gaint players like $oeing and &irbus have announced their plans for 47/ facilities in India. ;orei/n ED*it- Partici.ation in #ir Trans.ort Ser+ices 7ecently the @overnment in India has approved the 8omestic &ir +ransport olicy which provides for foreign eHuity participation up to -3A and also investment by 5on( 7esident Indians B57IsC up to 100A in the domestic air transport services. &s the government plans to fix a higher foreign direct investment B18IC ceiling for five sub( sectors of the industry in days to come the flow of foreign investment into aviation is likely to get smoother. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 1) Aviation 'ist of O.erational #irlines In In0ia #irline I$#O I#T# $all Si/n $o,,ence0 O.erations 2ea0D*arters Stat*s &ir India &I> &I &I7I58I& /ctober 13,) Bas +ata &irlinesC 4umbai 5ational >arrier &ir India Ixpress &K$ IK IK7I"" I58I& &pril )00. #ochi "cheduled &ir India 7egional ''7 >8 &''II8 133; Bas &lliance &irC 4umbai "cheduled &ir &sia India (( (( (( )01, >hennai "cheduled &ir >osta L '$ L /ctober )01, Mijayawada "cheduled &ir /disha L L L 5ovember )01) $hubaneswar 5on("cheduled $lue 8art &viation $8& $N $'?I 8&7+ 133. >hennai >argo >lub /ne &ir L L L &ugust )00. 4umbai 5on"cheduled >hhattisgarh L L L )01) 7aipur 5on("cheduled $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 1, Aviation &ir 'ink O.P 8eccan >harters 8#5 85 8I>>&5 1339 $angalore 5on("cheduled 8eccan "huttles 8#" 8" 8I>>&5 )01) &hmedabad 5on("cheduled @o &ir (O& @2 @/&I7 6une )00- 4umbai "cheduled Indigo I@/ ;I I1'Q &ugust )00; @urgaon "cheduled Invasion &ir L L L 4arch )011 4umbai 5on("cheduled 6agson &irlines 6@5 6& 6&@"/5 5ovember 1331 8elhi "cheduled 6et &irways 6&I 3% 6I+ &I7%&Q" 4ay 133, 4umbai "cheduled Fuikjet >argo 1F& F/, F?I#6I+ 1eb )01) $angalore >argo &ir egasus ( ( ( 1eb )01- $angalore ( "pice 6et "I6 "@ "I>I6I+ 4ay )00. O;P >hennai "cheduled +aj &ir L L L 5ovember 133,C 4umbai 5on("cheduled "ky 6et &ir )01, 8I'HI "cheduled I$#O:-International $i+il #+iation Or/aniCation +he International $i+il #+iation Or/aniCation BI$#OE is a speciali*ed agency of the ?nited 5ations. It codifies the principles and techniHues of international air navigation and fosters the planning and development of international air transport to ensure safe and orderly growth. Its headHuarters are located in the Fuartier International of 4ontreal, Fuebec, >anada. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 1- Aviation +he I>&/ >ouncil adopts standards and recommended practices concerning air navigation, its infrastructure, flight inspection, prevention of unlawful interference, and facilitation of border(crossing procedures for international civil aviation. I>&/ defines the protocols for air accident investigation followed by transport safety authorities in countries signatory to the >onvention on International >ivil &viation B>hicago >onventionC. +he &ir 5avigation >ommission B&5>C is the technical body within I>&/. +he >ommission is composed of 13 >ommissioners, nominated by the I>&/Es contracting states, and appointed by the I>&/ >ouncil. n >ommissioners serve as independent experts, who although nominated by their states, do not serve as state or political representatives. +he development of &viation "tandards and 7ecommended ractices is done under the direction of the &5> through the formal process of I>&/ anels. /nce approved by the >ommission, standards are sent to the >ouncil, the political body of I>&/, for consultation and coordination with the 4ember "tates before final adoption. I>&/ should not be confused with the International &ir +ransport &ssociation BI&+&C, the trade association for the worldRs airlines, also headHuartered in 4ontreal, or with the >ivil &ir 5avigation "ervices /rgani*ation B>&5"/C, an organi*ation for &ir 5avigation "ervice roviders B&5"sC with its headHuarters at &msterdam &irport "chiphol in the 5etherlands. +hese are trade associations representing specific aviation interests, whereas I>&/ is a body of the ?nited 5ations. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 1. Aviation I#T#:-International #ir Trans.ort #ssociation The International #ir Trans.ort #ssociation BI#T#C is the trade association for the worldRs airlines. It represents some )-0 airlines or more than 2-A of total air traffic. I&+& supports airline activity and helps formulate industry policy and standards. It is headHuartered in 4ontreal, >anada with Ixecutive /ffices in @eneva, "wit*erland. +he International #ir Trans.ort #ssociation BI#T#C is an international industry trade group of airlines headHuartered in 4ontreal , >anada , where the International >ivil &viation /rgani*ation is also headHuartered. I&+&Es mission is to represent, lead, and serve the airline industry. I&+& represents some ),0 airlines comprising 3,A of scheduled international air traffic. +he 8irector @eneral and >hief Ixecutive /fficer is @iovanni $isignani . >urrently, I&+& is present in over 1.0 countries covered through 101 offices around the globe. +he I&+& Head /ffice are located at 200 lace Mictoria B4ontreal "tock Ixchange +owerC in 4ontreal since 1399 Bhaving been located at >entral "tation B4ontrealC since its foundingC and the executive offices are at the @eneva &irport in "wit*erland . $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 1; Aviation Ma7or Pla-ers in #+iation in In0ia:- <et #irwa-s:- 1ounded in 1 &pril 133) 2ea0D*arter( 4umbai, India. :e+en*e ( 19).2- billion B?"D).3 billionC B)01)C ItRs a ublic ltd. >ompany. #ir In0ia:- 1ounded in 6uly 13,0 as B+&+& &irlinesC 2ea0D*arter ( 5ew 8elhi, 8elhi, India. :e+en*e ( 13) billion B?"D,.) billionC B1Q )01,G1-C ItRs a ublic ltd. >ompany. S.ice <et:- 1ounded in 133, as B4odi'uftC 2ea0D*arter - (*r/aon, In0ia. :e+en*e ( ?"D9,1.-; million B)01)C ItRs a ublic ltd. >ompany. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 19 Aviation $ha.ter:- $o,.an- Profile $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 12 Aviation <et #irwa-s is IndiaRs major airlines based in 4umbai, both, in terms of market share and passengers carried. It operates over ,000 flights daily to 9; destinations worldwide. Its main hub is 4umbai, with secondary hubs at 8elhi, #olkata, >hennai, $engaluru. 6et &irways is one of IndiaRs premier private airlines. It was incorporated as an Sair taxiR operator on &pril 1, 133). 6et &irways started its commercial airline operations on . 4ay 133, with a fleet of four leased $oeing 9,9(,00 aircrafts and )- daily flights serving 1) destinations. In 6anuary 133- a change in the law enabled 6et &irways to apply for scheduled airline status, which was granted on - 6anuary 133.. It began international operations to "ri 'anka in 4arch )00- with inaugural flight from >hennai to >olombo. 6et &irways was set up by 5aresh @oyal, who owned 6et air rivate 'imited which provided sales and marketing for foreign airlines in India. 6et &irways was started as a full(service scheduled airline that would give competition to state(owned Indian &irlines, who had enjoyed monopoly in the domestic market since 13.,. 6et &irways acHuired its scheduled airline status in 6anuary 133-, when the &ir >orporations &ct B13.,C was repealed. In 6anuary )00;, 6et &irways announced its decision to buy &ir "ahara, the only other major private airline, making it the biggest takeover in Indian aviation history. +he resulting airline would have been the countryEs largest, but the deal fell through in 6une )00;. However, a modified deal went through in &pril )009 and &ir "ahara became 6et'ite. In &ugust )002, the airline announced its plans to fully integrate 6et'ite into 6et &irways. 1urther, in /ctober )002, 6et &irways announced an alliance with #ingfisher &irlines that included an agreement on code(sharing on domestic and international flights, common ground handling, join fuel management, join utili*ation of crew and sharing of similar freHuent flier programmes. In 4ay )003, 6et &irways introduced another low( $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 13 Aviation cost airline 6et #onnect with spare aircraft that were earlier discontinued due to low passenger load factors. 6et &irways #onnect uses the same operator code as 6et &irways. 6et &irways has over 1,,3-. employees and operates over ,90 daily flights to about ;2 destinations both in India and international. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a )0 Aviation KE9 MEMBE:S:- ;o*n0er 1 $hair,an: - Mr. %aresh (o-al 4r. 5aresh @oyal, the founder >hairman of 6et &irways, IndiaRs premier airline, has over ,3 years of experience in the >ivil &viation industry. %ith his vast experience in the field of aviation, 4r. @oyal is the recipient of several national and international awards. 4r @oyal currently serves on the prestigious International &ir +ransport &ssociation BI&+&C $oard of @overnors for the year )003( )010. $EO:- 4r. 7avishankar @opalkrishnan Boar0 of Directors:- 4r. 6aved &khtar 4r. Iftikar 4. #adri 4r. &man 4ehta 4r. @aurang "hetty 4r. 6ames Hogan 4r. 6ames 7igney $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a )1 Aviation Ke- Dates 1==6: 6et &irways begins domestic operations flying $oeing 9,9 jets. 1==8: #uwait &irways and @ulf &ir sell their stakes in 6et &irways. 1===: & regional network is launched with turboprop aircraft. !!": +he first international services are started. !!8: &cHuired &ir "ahara and re(launched it as 6et 'ite. Destinations:- In In0ia:- 0 &gartala 0 &hmada bad 0 &i*awl 0 &mritsar 0 &uranga bad 0 $aroda 0 $angalor e 0 $hopal 0 $huj 0 >handig arh 0 >hennai 0 >oimbat ore 0 8ehradu n 0 8elhi 0 8iu 0 @oa 0 @orakhp ur 0 @uwahat i 0 Hyderab ad 0 Imphal 0 Indore 0 6aipur 0 6odhpur 0 6orhat 0 #hajurah o 0 #ochi 0 #olkata 0 'uckno w 0 4adurai 0 4angalo re 0 4umbai 0 5agpur 0 atna 0 orband ar 0 ort $lair 0 une 0 7aipur 0 7ajahmu ndry 0 7anchi 0 "ilchar 0 "rinagar 0 +hiruvan anthapur am 0 +iruchira pally 0 +irupati 0 ?daipur 0 Madodara 0 Maranasi 0 Mijayawada $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a )) Aviation 0 Mishakhapatnam $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ), Aviation International:- 0 &bu 8habi 0 $ahrain 0 $angkok 0 $russels 0 >olombo 0 8haka 0 8oha 0 8ubai 0 Hong #ong 0 6eddah 0 #athmandu 0 #uwait 0 'ondon Heathrow 0 4uscat 0 5ework 0 aris >harles de gaulleT 0 7iyadh 0 "harjah 0 "ingapore 0 +oronto Mission 1 Aision:- 0 6et &irways will be the most preferred domestic airline in India. It will be the automatic first choice carrier for the travelling public and set standards, which other competing airlines will seek to match. 0 6et &irways will achieve this pre(eminent position by offering a high Huality of service and reliable, comfortable and efficient operations. 0 6et &irways will be an airline which is going to upgrade the concept of domestic airline travel ( be a world class domestic airline. 0 6et &irways will achieve these objectives whilst simultaneously ensuring consistent profitability, achieving healthy, long(term returns for the investors and providing its employees with an environment for excellence and growth. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a )- Aviation #irline Partners of <et #irwa-s:- 0 &ir 1rance 0 &ir 5ew Nealand 0 &ll 5ippon &irways 0 &litalia 0 &merican &irlines 0 &ustrian &irlines 0 $russels &irlines 0 >athay acific &irways 0 8ragon air 0 Imirates 0 Itihad &irways 0 @aruda Indonesia 0 @ulf &ir 0 6et #onnectB6et 'iteC 0 #enya &irways 0 4alaysia &irways 0 Fantas 0 Mirgin &tlantic <et #irwa-s ;leet:- #ircrafts In Ser+ice Or0ers ;irst class Pre,iere class Econo,- class Total %otes #ir5*s 66!- !! 1! - - 6! 1=4 4 #ir5*s 66!- 6!! " - - 6" 5= =6 #T: 8-5!! 15 - - - - 4 4> 4 4> Boein/ 868- 8!! 4 - - > 14 16" Boein/ 868- >!! "= - - 14 > 16> 14 15" 18! Boein/ 868- =!! - - > 16> 144 Boein/ 868- =!!E: - - > 18> 1>4 Boein/ 888- 6!! E: 1! - > > 6! 6! 8" 6!> 61 6"4 Boein/ 868 Ma) > - 5! - - - - Enterin/ into ser+ice in !18. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ). Aviation Services Cabin International long haul First Class on board the Boeing 777-300ER %ith the arrival of its new &irbus &,,0()00 and $oeing 999( ,00I7 aircraft, 6et &irways has introduced a new cabin with upgraded seats in all classes. +he &irbus &,,0()00 aircraft have two classes! remiUre and Iconomy. +he $oeing 999( ,00I7 aircraft has three classes of service! 1irst, remiUre B$usinessC, and Iconomy. $eing a 1ull "ervice &irline, meals are served on all classes of travel. First Class 1irst class private suites are available on all $oeing 999( ,00I7 aircraft. &ll seats convert to a fully flat bed, similar to Imirates or Itihad first class seat. It was the second airline in the world to have private suites. &ll seats in 1irst have a ),( inch widescreen '>8 monitor with audio(video on(demand systems B&M/8C, $/"I noise cancelling headphones, in seat power supply, and ?"$ ports etc. 6et &irways is the first Indian airline to offer fully enclosed suites on its aircraft: each suite has a closable door, making for a private compartment. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ); Aviation Premire Premire on board the Boeing 777-300ER remiUre B$usiness >lassC on the &irbus &,,0()00 and $oeing 999(,00I7 international fleet has a fully flat bed with &M/8 entertainment. "eats are configured in a herringbone pattern B1()(1 on the $oeing 999(,00I7, and 1(1(1 on the &irbus &,,0()00C, with each seat offering direct access to the aisle. remiUre seats on the &,,0()00s leased from I'1> are configured differently in a )()() non(herringbone pattern. Iach remiUre "eat has a 1..-(inch flat screen '>8 +M with &M/8. ?"$ ports and in(seat laptop power are provided. &ll seats are standard recliner business(class seats with a few newer aircraft with electronic recline and massager. Economy Class Iconomy class on 6etEs &,,0()00G999(,00I7 aircraft has ,)( inch seat pitch. "eats on the &,,0()00G999(,00I7 have a Vhammock(styleV net footrest. +he cabin is configured in )(-() abreast on the &irbus &,,0()00, and was recently changed to ,(-(, on the $oeing 999(,00I7 from ,(,(, to increase revenue. Iach Iconomy seat on the &,,0()00G999(,00I7 has a personal 10.;(inch touch screen '>8 +M with &M/8. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a )9 Aviation &ll three classes feature 4ood lighting on the &irbus &,,0( )00 and $oeing 999(,00I7, with light schemes corresponding to the time of day and flight position. JetScreen IFE in Economy class on board a Boeing 737-800 International short haul & Domestic $oeing 9,9 5ext @eneration aircraft are configured in remiUre and Iconomy >lasses. +he &+7 9)(.00 have Iconomy class configuration only. +he remiUre features -0( inch extra(wide seats with a personal %idescreen '>8 attached to each seat. +he remiUre cabin is configured in a )( ) abreast pattern. 6et &irways Iconomy class on its $oeing 9,9 5ext @eneration features ,0(inch seat pitch with personal %idescreen '>8 behind each seat. 6et &irways was the %orldEs first airline to introduce in(flight entertainment systems on the $oeing 9,9aircraft. +he Iconomy class cabin is configured in a ,(, abreast pattern on the $oeing 9,9 5ext @eneration and )() abreast pattern on the &+7 9)(.00. In-fight entertainment Jet Airways' Panasonic eFX IFE system on board the Boeing 737-700/800 and Panasonic eX2 IFE system on board the Airbus A330-200/Boeing 777-300ER, called "JetScreen", ofers audio video on-demand programming (passengers can start, stop, rewind, and fast-forward as desired). It has over 100 movies, 80 TV programmes, 11 audio channels and a CD library of 125 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a )2 Aviation titles. The system operates via individual touchscreen monitors at each seat, and is available in all classes in late )01), 6et introduced a feature on their &irbus &,,0(,00, called eKport. eKport allows passengers to plug(in their personal &pple devices such as iods, iads and ihones through an eKport socket located immediately below the video screen. +his would allow passengers to access their own media during the flight. Airport lounges 6et &irways 'ounges are offered to 1irst and remiUre >lass passengers, along with 6etrivilege latinum J @old card members. +he international lounge at $russels has showers, business centre, entertainment facilities and childrenEs play areas. S&OT #%#'9SIS:- Stren/th:- 0 "trong presence J good name in the Indian &viation market. 0 +aking the plane on lease rather than purchasing. 0 7eady(made distribution network. 0 Innovation in services. 0 Ixperience exceeding )0 years. 0 'arge fleet si*e. 0 &mong top , in India. &ea@ness:- 0 +oo many players. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a )3 Aviation 0 "alaries was not high as compared to other airlines so difficulty to retain employees. 0 1inancial not sound as compared to others airlines. 0 'oosing domestic market share. 0 %eak brand promotion. 0 5eed improvement in in(flight services. 0 /ld fleet average age -.92 years. O..ort*nities:- 0 ?ntapped air cargo market. 0 "cope in global services and tourism. 0 Increasing salaries of people. 0 "cope in global services and tourism. Threats:- 0 /ngoing economic weakness. 0 7apid increase in fuel prices. 0 "trong competitors. 0 /verseas market competition. 0 7egulations $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,0 Aviation &ir India is the flag carrier airline of India owned by the government run &ir India 'imited B&I'C. +he airline operates a fleet of &irbus and $oeing aircraft serving various domestic and international airports. It is headHuartered at the Indian Airlines House in 5ew 8elhi. &ir India has two major domestic hubs at Indira @andhi International &irport and >hhatrapati "hivaji International &irport, secondary hubs at >hennai International &irport and 5etaji "ubhas >handra $ose International &irport. +he airline formerly operated a hub at 1rankfurt &irport which was terminated on account of high costs. However, another international hub is being planned at the 8ubai International &irport. 1ollowing economic losses in )01), &ir India has slipped from being the largest operator in the Indian subcontinent, to fourth place, behind low cost carriers like Indi@o, "pice jet, and its full service rival 6et &irways. 1ollowing its merger with Indian &irlines, &ir India has faced multiple problems, including escalating financial losses, $etween "eptember )009 and 4ay )011, &ir IndiaEs domestic market share declined from 13.)A to 1-A, primarily because of stiff competition from private Indian carriers. In &ugust )011, &ir IndiaEs invitation to join "tar &lliance was suspended as a result of its failure to meet the minimum standards for the membership. In /ctober )011, talks between the airline and "tar &lliance have resumed. /n 8ecember 1,, )01,, "tar &lliance announced that &ir India and "tar &lliance have resumed the integration process and &ir India would join the alliance by summer )01-. In &pril )01), the Indian government granted another bailout package to &ir India, including ,00 billion B?"D-.2 billionC of subsidies. In order to raise funds for $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,1 Aviation reconstruction, &ir India decided to sell and lease back all its dream liners. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,) Aviation 2istor- of #ir In0ia:- 0 +ata "ons, a division of +ata "ons 'td. Bnow +ata @roupC was founded by 6. 7. 8. +ata in 13,). /n 1. /ctober 13,), 6.7.8. +ata flew a single(engine 8e Havilland uss 4oth carrying air mail Bpostal mail of Imperial &irwaysC from #arachiEs 8righ 7oad &erodrome to $ombayEs 6uhu &irstrip via &hmadabad. In its very first year of operation, +ata &irlines flew 1;0,000 miles, carrying 1.. passengers and 10.91 ton of mail. +ata &irlines launched its longest domestic flight W $ombay to +rivandrum with a six ( seater 4iles 4erlin. In 13,2 it was re(christened as +ata &ir "ervices and later same year was renamed as +ata &irlines. $y this time 8elhi and >olombo were also serviced. 0 &fter %orld %ar II regular commercial service was restored in India and +ata &irlines became a public limited company on )3 6uly 13-; under the name &ir India. 0 In 13-2, after the independence of India, -3A of the airline was acHuired by the @overnment of India, with an option to purchase an additional )A. 0 In return the airline was granted status to operate international services from India as the designated flag carrier under the name Air India International. 0 +his was the airlineEs first long(haul international flight, soon followed by service in 13.0 to 5airobi via &den. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,, Aviation 0 /n ). &ugust 13., the @overnment of India exercised its option to purchase a majority stake in the carrier and &ir India International 'imited was born as one of the fruits of the &ir >orporations &ct that nationalised the air transportation industry. 0 &t the same time all domestic services were transferred to Indian &irlines Blater renamed as IndianC. 0 Iight pre(Independence domestic airlines, 8eccan &irways, &irways India, $harat &irways, Himalayan &viation, #alinga &irlines, Indian 5ational &irways and &ir "ervices of India and the 8omestic wing of &ir India, were merged to form the new domestic national carrier Indian &irlines >orporation. 0 International operations of &ir India 'td. was taken over by the newly formed &ir India International. Indian &irlines >orporation inherited a fleet of 33 aircraft including 9- 8ouglas 8>(, 8akotas, 1) Mickers Mikings, , 8ouglas 8>(-s and various smaller types from the seven airlines that made it up. 0 In 133,, &ir India took delivery of the flagship of its fleet when the first $oeing 9-9(-00 named Konark Bregistered M+(I"4C made history by operating the first non(stop flight between 5ew Qork >ity and 8elhi. 0 In 133- the airline was registered as &ir India 'td. 0 In )009, the @overnment of India announced that &ir India would be merged with Indian &irlines. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,- Aviation 0 &s part of the merger process, a new company called the 5ational &viation >ompany of India 'imited B5&>I'C was established, into which both &ir India Balong with &ir India IxpressC and Indian &irlines Balong with &lliance &irC will be merged. 0 /n )9 1ebruary )011, &ir India and Indian &irlines merged along with their subsidiaries to form &ir India 'imited. $or.orate office:- #ir In0ia E).ress #ir - In0ia B*il0in/, %ari,an Point, M*,5ai - "!! !1, In0ia. Phone: F!E 5">====, F!E 8=4444 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,. Aviation Ke- Me,5ers:- 0 ;o*n0er:- 'ate 4r. 678 +ata 0 0 $hair.erson:- "hri 7ohit 5andan 0 0 Boar0 of Directors:- 4rs. 4. "athiyavathy "hri @. &sok #umar "hri "yed 5asir &li "hri ". Menkat "hri 5. #. 6ain "hri ankaj "rivastava "hri @urcharan 8as "hri # # 5ohwar The #ir In0ia Bran0:- $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,; 0 /ogo:- The logo of the new airline is a red colored fying swan with the 'Konark Chakra' in orange, placed inside it. The fying swan has been morphed from Air India's characteristic logo 'The Centar' whereas the 'Konark Chakra' is reminiscent of Indian's logo!. The new logo featres prominently on the tail of the aircraft. "hile the aircraft is ivory in color, the base retains the red streak of Air India. #nning parallel to each other are the orange and red speed lines from front door to the rear door, sbtly signifying the individal identities merged into one. The brand name 'Air India' rns across the tail of the aircraft. Aviation 0 Mahara7a:-
E%e call him a 4aharajah for want of a better description. $ut his blood isnEt blue. He may look like royalty, but he isnEt royal.E +hese are the words of $obby #ooka, the man who conceived the 4aharajah. +his now familiar lovable figure first made his appearance in &ir India way back in 13-;, when $obby #ooka as &ir IndiaEs >ommercial 8irector and ?mesh 7ao, an artist with 6.%alter +hompson 'td., 4umbai, together created the 4aharajah. +he 4aharajah began merely as a rich Indian potentate, symboli*ing graciousness and high living. &nd somewhere along the line his creators gave him a distinctive personality! his outsi*ed moustache, the striped turban and his aHuiline nose. %hat began as an attempt as a design for an in(flight memo pad grew to take &ir IndiaEs sales and promotional messages to millions of travelers across the world. +oday, this naughty diminutive 4aharajah of &ir India has become a world figure. He can be a lover boy in aris, a sumo wrestler in +okyo, a pavement artist, a 7ed Indian, a $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,9 Aviation monk... he can effortlessly flirt with the beauties of the world. &nd most importantly, he can get away with it all. "imply because he is the 4aharajah. He has completed .; years and become the most recogni*able mascot the world over. His antics, his expressions, his puns have allowed &ir India to promote itEs services with a uniHue panache and an unmatched sense of subtle humor. In fact he has won numerous national and international awards for &ir India for humor and originality in publicity. &nd as with all great men, he too has had his critics. $ut the millions of travelers whose lives he has touched far outnumber them. In fact, to them, the 4aharajah with his inimitable style, charm and wit is a very real person. HeEs almost like a friend to every &ir India traveler. & friend who reaches out with warmth and hospitality, even to the farthest corners of the world. Destinations:- In In0ia:- +ripura @ujarat 4i*oram unjab 4aharashtra #arnataka 4adhya radesh /disha +amil 5adu 5>7 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,2 Aviation &ssam $ihar 5agaland @oa &ndhra radesh 4anipur 7ajasthan 6ammu J #ashmir #erala %est $engal 6harkhand Internationals:- 0 $elgium 0 ?nited states 0 &ustralia 0 >hina 0 6apan 0 &frica 0 $ra*il 0 Iurope 0 &fghanistan 0 $angladesh 0 @ermany 0 5orth #orea 0 "outh #orea 0 ?ganda 0 "audi &rab 0 5epal 0 akistan #irlines Partner of #ir In0ia:- 0 '*fthansa 0 Sin/a.ore #irlines $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ,3 Aviation #ir In0ia ;leets:- #ircraft In Ser+ice Or0ers ;irst class Pre,iere class Econo,- class Total #I:BUS #61=- 1!! " - - - > - 11" 11" 1 1"" #I:BUS #6!- !! - - - - ! 14> 14 14> 1"4 #I:BUS #61- !! 18 1= - ! 15 18 #I:BUS #66!- !! - " 55 8= BOEI%( 868- !! 1 - - BOEI%( 8"8- "!! 5 - 1 4 6>5 "6 BOEI%( 888- !!': 4 - > 65 1=5 6> BOEI%( 888- 6!!E: 1 6 " 65 6!6 6" BOEI%( 8>8-> 16 1" - 1> 6> 54 TOT#'- 1!5 64 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -0 Aviation Ser+ices:- Cabin Business Class seats on board theBoeing 777-200LR/777-300ER First Class seats on board theBoeing 777-200LR/777-300ER +he $oeing 999()00'7G999(,00I7 aircraft has three classes of service! first class, business class, and economy class. &s a full service airline, &ir India serves meals on all classes of travel. &ir IndiaEs first class is available on their $oeing 9-9( -00 and 999()00'7G999(,00I7 aircraft. Iach seat has a 120( degree recline, sleeperette. +he 1irst >lass cabin in $oeing 9-9(-00 seats just 1) passengers and has a two(abreast seating pattern. &ll passengers aboard first class are served with cocktails and meals are served on 7oyal 8oulton tableware. assengers can chose from @rilled 'amb >hops and armesan >heese /melets to >hicken 4alai #abab and the "hahi #orma. >hampagne is also served. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -1 Aviation In-fight entertainment &ir IndiaEs &irbus &,)0 family aircraft are all eHuipped with +hales i,000 in(flight entertainment system. assengers can choose from five channels, airing both newer as well as classic Hindi movies, Hollywood action movies, Indian television soap operas, and $ollywood music videos. &ir IndiaEs leased &irbus &,,0s have widescreen displays in $usiness and Iconomy classes but no personal I1Is. +he $oeing 999()00'7G(,00I7, $oeing 9-9(-00 and the airlineEs newly acHuired $oeing 929 aircraft use the +hales i-000, i.000, and i2000 audio(video on demand in(flight entertainment systems respectively. assengers can choose from a wide range of Inglish, Hindi and other regional language movies in India. O101P "howtime is the name of the entertainment guide &ir India has made available on all of its flights. &part from that, &ir India also runs an in(flight maga*ine called "hubh Qatra, which in "anskrit, means Happy 6ourney. "hubh Qatra is a bilingual maga*ine. It is published in both Inglish and Hindi. +he maga*ine covers a variety of issues from travel and culture to lifestyle and entertainment. Frequent fyer programme The logo of 'Flying Returns' 1lying 7eturns is &ir IndiaEs freHuent flyer programme. It is IndiaRs first freHuent flyer programme and is claimed to be one of the most rewarding programmes in the region. +he programme is also shared by all other &ir India 'imited carriers. & member can earn mileage points and redeem them for award travel. /n higher fares, such as full fare economy, $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -) Aviation and on $usinessG1irst >lass, passengers will also earn bonus miles, and clock mileage points. +he points can also be used for awards travel on 'ufthansa and "ingapore &irlines. Online check-in &ir India passengers confirm their presence on a flight via the Internet and typically print their own boarding passes, through a feature called online. &ir India provides this feature to passengers originating from $engaluru, >hennai, 8elhi, Hyderabad, #olkata and 4umbai. &ir India opens its check(in window -2 hours before the scheduled time of departure for domestic and international flights originating from the six metro cities, and )- hours prior to scheduled departure of flights from the remaining cities. Premium lounges Air India's Maharaja Lounge at John F. Kennedy International Airport in New York City. +he 4aharaja 'ounge BInglish! VImperorEs 'oungeVC is available for the use of 1irst and $usiness class passengers. &ir India shares lounges with other international airlines at international airports that do not have a 4aharaja 'ounge available. +here are six
4aharaja 'ounges, one at each of the six major destinations of &ir India! $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -, Aviation International 6ohn 1. #ennedy International &irport B5ew Qork >ityC 'ondon Heathrow &irport In0ia $engaluru International &irport B$angaloreC >hhatrapati "hivaji International &irport B4umbaiC Indira @andhi International &irport B8elhiC 7ajiv @andhi International &irport BHyderabadC $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -- Aviation S&OT #nal-sis:- Stren/th 0 1. "trong $acking by the government of India. 0 ). $rand 5ew 1leet of aircraft. 0 ,. It is known for its uniHue and high Huality V4aharajaV advertising. 0 -. &ir India has its presence in nearly 13 countries 0 .. It covers approximately .0 destinations in India &ea@ness 0 1. 'abour roblems and political intervention is a cause of worry. 0 ). 1inancial crisis leading to payment issues of employees. O..ort*nit- 0 1. 8edicated set of customers. >an leverage on brand new fleet. 0 ). Ixpansion of routes and international destinations. 0 ,. "olving internal issues regarding workforce can hugely boost image and operations. Threats 0 1. 7ising 'abour >osts. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -. Aviation 0 ). 7ising 1uel >osts. 0 ,. 'osing 4arket share due to other carriers. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -; Aviation S.ice<et is an Indian low(cost airline owned by the "un @roup of India. It has its registered office in >hennai, +amil 5adu, and a corporate office in @urgaon, Haryana. It began service in 4ay )00., and by )01), it was IndiaEs third largest airline in terms of market share, ahead of &irIndia, #ingfisher &irlines, and @o&ir. "pice6et operates aircraft configured with a single passenger class. &long with passenger services, "pice6et also offers cargo services on the same flights. +he service is available on flights connecting &hmadabad, &gartala, &mritsar, $agdogra, $angalore, >hennai, >oimbatore, 8elhi, @oa, @uwahati, Hyderabad, 6aipur, 6abalpur, #ochi, #olkata, #o*hikode, 4adurai, 4umbai, une, Misakhapatnam, +iruchchirappalli, +uticorin and few international cities. $etween ) to ,.. tons of cargo is ferried on each flight ensuring maximum utili*ation of the aircraft. 2istor- of S.ice<et:- 7oyal &irways(promoted "pice 6et is an airline company, which was earlier known as 4odiluft. It was among the first private companies that stepped into the Indian aviation sector. 1urther, in 4ay )00. 7oyal &irways changed its name to "pice 6et. +he airline was launched with an objective to deliver the lowest air fares with the highest consumer value, to price sensitive consumers. >urrently, the company enjoys a market share of over 2A. %ith 1). flights to 13 destinations daily and over .0,000 people flying in a month, "pice 6et follows the 'ow >ost >arrier B'>>C business model on the lines of the most $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -9 Aviation successful '>>s globally and provides the lowest cost per unit amongst Indian '>>s. "pice 6et has chosen a single(aircraft(type fleet, which allows for greater efficiency in maintenance, and supports the low( cost structure. &nd when it came to selecting this single aircraft fleet, "pice 6et has opted for the new(generation $oeing 9,9(200s with winglets and $oeing 9,9(300I7. +hese aircraft allow for safe, comfortable and efficient flying and are ideally suited for short to medium(haul flights in Indian conditions. "pice 6etEs new generation fleet of 1. $oeing 9,9(200 G 9,9( 300I7 aircraft are backed by cutting(edge technology and infrastructure to ensure the highest standards in safety and operating efficiency. +he companyEs on(time performance is amongst the best in India, at 2)A, coupled with a technical dispatch reliability of 33.;A, making it an airline with the least cancellations. +he aircraft utili*ation of "pice 6et is amongst the highest in India. +he company has alliance with some of the best names known globally like Honeywell, %eber "eats, etc, to ensure highest safety standards. "pice 6et provides services to cities namely &hmadabad, $agdogra, $angalore, >hennai, >oimbatore, 8elhi, @oa, @uwahati, Hyderabad, 6aipur, 6ammu, #ochi, #olkata, 4umbai, une, "rinagar, Maranasi and Mi*ag. +he airline also brings out an in(flight entertainment maga*ine called E"pice 7outeE. +he maga*ine features contents related to travel and destinations in India: trendy food, recipes and restaurants: covering art and culture across the nation including socially conscious citi*ens and a section dedicated to children. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -2 Aviation 0 $or.orate office "pice6et 'td., ,13, ?dyog Mihar, hase IM, @urgaon ( 1))01; Haryana, India. 4obile! ( 1rom outside India! X31 329 120 ,,,,, X31 3;. -00 ,,,, from within India! 0329 120 ,,,,03;. -00 ,,,, $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a -3 Aviation Ke- Me,5ers:- 0 ;o*n0er:- 4r. " # 4odi 0 $hair.erson:( #alanithi 4aran 0 $EO:- " 5atrajhen 0 Boar0 of Directors:- 6 7avindran #avery #alanithi 4 # Harinarayanan 5icholas 4artin aul 7 7avivenkatesh " 5atrajhen "anjiv #apoor( $hief O.eratin/ OfficerF $OO E Destinations:- Internationals:- 0 #abul 0 8ubai 0 #athmandu 0 >olombo 0 4aleB 4aldivesC 0 7iyadh 0 "harjah 0 4uscat 0 $angkok 0 8ubai In In0ia:- 0 @oa 0 4umbai 0 $engaluru 0 #arnataka 0 8elhi 0 /disha 0 &ssam 0 &ndhra radesh 0 4adhya radesh 0 %est $engal 0 >hennai $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .0 Aviation Mission 1 Aision:- MISSIO%: +o become IndiaRs preferred low(cost airline, delivering the lowest air fares with the highest consumer value, to price sensitive consumers. AISIO%: +o ensure that flying is no longer only for >I/s and business travellers, but for everyone. S.ice<et fleets:- #ircraft In Ser+ices Or0ers Passen/ers FEcono,-E %otes Boein/ 868-=!! 4 - 1 -- Boein/ 868->!! 68 16 1>= 1= lease0 Boein/ 868 M#G - " - -- Bo,5ar0ier Dash > H"!! 15 15 8> 1 lease0 Total 5> 8! $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .1 Aviation Ser+ices:- In-fight entertainment "pice6et provides little in(flight entertainment. 4aKposure 4edia @roup, an integrated media solutions company publishes "pice7oute, the official in(flight maga*ine in 1). flights to 12 destinations daily. SpiceJet MAX "pice6et 4&K is a combo offer provided by the airline that includes a choice of meal on board, seat preference at the time of booking, and a riority check(in at the airport. "pice6et 4&K can be bought per passenger per sector for all passengers. It can be bought along with any fare two hours prior to departure. 4eals are provided on all $oeing aircraft while snacks are provided on $ombarider 8ash 2s. In the airports at &hmedabad, $engaluru, 4umbai, #olkata, 8elhi, Hyderabad, and >hennai, "pice6et 4&K guests are provided assistance at a dedicated "pice6et 4&K counter and are checked in first. +he airline calls this feature riority check(in. +he cost of availing "pice6et 4&K is .00B?"D2.-0C on domestic flights and 1000 B?"D19C on international flights. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .) Aviation S&OT #nal-sis:- ST:E%(T2 0 Intered with 7s. 33 fares for first 33 days. 0 </ffering low everyday spicy fares=. 0 1leet of ; $oeing 9,9(200 with 123 "eats. &E#K%ESS 0 & fixed(cost perishable product. 0 'imited sectors B>oncentrated at only 5orth(%est( "outh Indian "ectorC. 0 "mall 'oad Ifficiency compared to &ir 8eccan. OPPO:TU%ITIES 0 1uture 1leet Ixpansion will increase its 4arket "hare. 0 &ttractive fares and up to date Fuality service will generate a huge customer base comprising freHuent flyers. 0 +ax holiday on aircraft leasingW +he ?nion $udget of the @overnment of India announced in 6une )00-, announced a .year tax holiday on aircraft leasing. T2:E#TS $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ., Aviation 0 High &ttrition 7ate 0 #iller competitionW +he Indian skies are witnessing a bloody battle for market share. & much anticipated fare war has broken out across Indian skies $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .- Aviation $ha.ter-6 ;inancial :e.ort $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .. Aviation <ET #I:	S $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .; Aviation <et airwa-s Inco,e Here in this graph you can see that in )002(03 the income was 1,192,;22, in )003(10 income was 1,0;),)3), in )010(11 income was 1,)3,,))9, in )011( 1) income was 1,.19,,02, and in )01)(1, income was 1,9-0,,19. &s compare to )002(03 the income of )003( 10 income was low. &fter that in )010,)011,)01) income was in increasing manner. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .9 Aviation OPE:#TI%( :EAE%UE Here in this graph , in )002(03 the revenue was 1,1-9,;39, in )003(10 revenue was 1,0-;,3;-, in )010( 11 revenue was 1,)9,,;99, in )011(1) revenue was 1,-21,.31, and in )01)(1, revenue was 1,;2.,).3. In )003(10 the revenue was less as compare to other year.in )01)(1, the revenue was very high as compare to others. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .2 Aviation ;orecastin/ of financial con0ition of a+iation in0*str- in f*t*re: +he Indian airlines industry had total revenues of D1-.) billion in )011, representing a compound annual growth rate B>&@7C of 2..A between )009 and )011. Industry volumes increased with a >&@7 of 9.3A between )009()011, to reach a total of 93 million passengers in )011. +he performance of the industry is forecast to accelerate, with an anticipated >&@7 of 12.1A for the five(year period )011 ( )01;, which is expected to drive the industry to a value of D,).9 billion by the end of )01;.
$O:PO:#TE (OAE:%#%$E B9 <ET #I:	S +hey adhere to the principles of >orporate @overnance as mandated by the "ecurities and Ixchange $oard of India and have complied with all the mandatory reHuirements. +he non(mandatory reHuirements have been complied with to the extent practical and applicable. & separate section on >orporate @overnance and a certiYcate from the &uditors conYrming compliance with the >orporate @overnance reHuirements as stipulated in >lause -3 of the 'isting &greementBsC entered into with the "tock Ixchanges, forms part of this &nnual 7eport.+he &cting >hief $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a .3 Aviation Ixecutive /fYcerRs declaration regarding compliance with the >ode of $usiness >onduct and Ithics forms part of the 7eport on >orporate @overnance. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;0 Aviation $O:PO:#TE SO$I#' :ESPOSIBI'IT9
"ince 1339, the >ompany has in place an in( Zight fund collection programme called S4agic $oxR on all its domestic Zights. +he collections help support children most Sat riskR in our society as also those with special needs. Iach year, the >ompany celebrates International %omenRs 8ay B2th 4archC to salute the independent woman and her continuous endeavour for an eHuitable social surrounding to live and work in. +o commemorate this event, an in(Zight fund raising drive is organi*ed, the proceeds of which are donated to select 5@/s working primarily for the upliftment and empowerment of underprivileged women. /n the occasion of >hildrenRs 8ay on 1-th 5ovember every year, the >ompany organi*es <1lights of 1antasy= for underprivileged children. ?nder this uniHue initiative, children are introduced to the world of aviation, which is both informative as well as an educational experience for them. &s a responsible corporate citi*en, the airline extends $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;1 Aviation its support during natural calamities by making donations, operating additional Zights and carrying of relief material to help those affected. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;) Aviation #&#:D &O% B9 <ET #I:	S 0 6et &irways wins top honours at @lobal +raveler %ines on the %ing awards. 8ecember 12, )01, 0 6et &irways wins prestigious 4onitor award in $angladesh. &djudged $est In(flight 4eal in Iconomy for )01). 0 6et &irways declared $est 8omestic &irline at >5$> &waa* +ravel &wards )01,. 4ay ), )01, 0 6et &irwaysE 6etrivilege wins double honours at the prestigious 1reddie &wards )01, 4ay ), )01, 0 6et &irways wins prestigious ;th loyalty award )01, 1ebruary 1,, )01, 0 6et &irways %ins restigious 'onely lanet 4aga*ine +ravel &ward )01) 4onth! 4ay 2, )01) 0 6et &irwaysE 6etrivilege rogramme wins triple honors at the prestigious 1reddie &wards )01) 4onth! &pril ,0, )01) 0 6et &irways declared winner for >ustomer J $rand 'oyalty In <8omestic >ommercial &irlines "ector= 4onth! 1ebruary ,, )01) 0 6et &irways declared 1avourite 1ull("ervice &irline at the /utlook +raveller &wards )011 4onth! 1ebruary ), )01) $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;, Aviation 0 6et &irwaysE I(commerce head conferred coveted 8igital 4arketing award at Indira International Innovation "ummit 4onth! 6anuary ,0, )01) #I: I%DI# $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;- Aviation $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;. Aviation $O:PO:#TE (OAE:%#%$E B9 #I: I%DI# +he philosophy of the company in relation to >orporate @overnance is to ensure and reporting that conforms fully with the laws and regulation of the country in order to promote ethical conduct and practices throughout the organi*ation. $O:PO:#TE SO$I#' :ESPO%$EBI'IT9 +he company is continuing with various >"7 projects involving Invironment, Iducation, "ports and is in the process of signing 4o? with +ata Institute of "ocial "cience B+I""C for working on the project of >"7 in &ndaman J 5icobar Island. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;; Aviation E%AI:O%ME%T P:OTE$TIO% En+iron,ent Mana/e,ent S-ste, Marious initiative were introduced for reducing carbon dioxide emission through initiating changes in policies and procedures across /perations, Ingineering, @round Handling etc., initiating tree plantation and commencement of 8ocument 4anagement "ystem to reduce use of paper in office. &ir India has, upto 4arch )01), reduced carbon emission to the tune of ;;,93,)9,.;; kgs. &ll efforts are being continued to make air india the first @reen &irline in India. EU-ETS Marious procedures were adopted in operational areas which helped the company reducecarbon emission. +he Iuropean ?nion +rading "chemeBI+"C had mandated for the aviation industry that all flight with origin or destination in the Iuropean ?nion would have to be necessarily covered by the "cheme. &ir India submitted the I+" reHuired plans for the annual emission and tonne kilometer monitoring in &ugust )003. &ir india successfully cleared the I?(I+" &udit and verification process, which was conducted by 4Gs $ureau Meritas BI? accredited verifierC from )) march to ). march )011. +he verification report and data was submitted to the Invironment &gency of ?# on ,1 march )011. Enco*ra/e,entI assistance to s,all scale in0*strial *nits In accordance with the government guidelines issued from time to time, the company continued to support the ""I unitsG"ocial %elfareG charitable organi*ations. +he $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;9 Aviation procurement from socialGcharitable /rganisation amounted to 7s.1.)1 million. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;2 Aviation A0A$D 012 BY AI$ I2DIA 0 $espite problems, Air India wins Asia's leading airline award. 0 Three Air India employees in Ar%na Awards list. 0 Air India won the award for the &est Airline with economy service in Asia India's &est Airline award . 0 (referred International Airline award for travel and hospitality from Awa) Consmer Awards *++, . 0 &est International "est &ond Airline ot of India for three sccessive years by -alileo ./press Travel"orld Award . 0 &est 0hort12al International Airline by -alileo ./press Travel"orld Award *++3 . $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a ;3 Aviation BA/A23E S4EET 15 S"I3E6ET $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 90 Aviation $O:PO:#TE (OAE:%#%$E B9 SPI$E<ET >orporate governance is an ethically driven business process that is committed to values and conduct aimed at enhancing an organi*ationRs wealth generating capacity. +his is ensured by taking ethical business decisions and conducting the business with a firm commitment to values, while meeting stakeholdersR expectations. @ood governance practices stem from the culture and mindset of the organi*ation and at "pice6et are committed to meet the aspirations of all our stakeholders and believes in adopting best corporate practices for ethical conduct of business. It is well recogni*ed that an effective $oard of 8irectors is a pre(reHuisite for strong and effective corporate governance. /ur $oard and >ommittees thereof are formed as per reHuirement of >ompanies &ct, 13.; read with listing agreement which oversees how the 4anagement serves and protects the long(term interests of all our stakeholders. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 91 Aviation $O:PO:#TE SO$I#' :ESPO%SIBI'IT9 0 It provides .0(100A discount in base fare for defense personals. 0 /rgani*e a 8elhi to >hennai trip for special children from an 5@/. #&#:D &O% B9 SPI$E<ET 0 Moted as IndiaEs 1avourite 8omestic &irline for the year )01) by /utlook +raveller 0 Moted amongst the +op . $est $udget &irline in &sia by "mart +ravel &sia B)010, )011 J )01)C 0 IndiaEs International 'ow >ost >arrier of the Qear )01) by +ravel &gents &ssociation of India B+&&IC 0 IndiaEs 4ost /utstanding &irline '>>(8omestic &ward, by +ravel and Hospitality B 1eb )01)C 0 &warded for $est %ebsite at E%orld 'ow >ost &irlines &sia acific >onferenceE B)010, )011 J )01)C 0 Moted as IndiaEs $est 'ow >ost &irline by /utlook +raveller B)002, )010 J )011C 0 >I/ 100 &ward in I+ efforts for customer satisfaction and business growth category B)009, )002 ,)003, )011 J )01)C $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 9) Aviation 0 IndiaEs best low(fare airline in a survey conducted by 4a7s on behalf of Hindustan +imes B8ec )003C 0 %orld +ravel 4arket &ward for multi(channel approach in distribution B5ovember )003, 'ondonC M#:KET S2#:E O; #'' #I:'I%ES $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 9, Aviation $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 9- Aviation $O%T:O''I%( MI%IST:9 O; #AI#TIO% I%DUST:9 0 The Airports Athority of India 4AAI5 0 6inistry of Civil Aviation of India # %ational Aision for #+iation an0 the En+iron,ent In )0)., significant health and welfare impacts of aviation community noise and local air Huality emissions will be reduced in absolute terms, not with standing the anticipated growth in aviation. ?ncertainties regarding both the contribution of aviation to climate change, and the impacts of aviation particulate matter and ha*ardous air pollutants, will be reduced to levels that enable appropriate action. +hrough broad inclusion and sustained commitment among all stake( holders, the ?" aerospace enterprise will be the global leader in researching, developing and implementing technological, operational and policy initiatives that jointly address mobility and environmental needs. I%DI#% PO'I$IES #%D I%ITI#TIAES 0 olicies( &uto 1uel olicyB&1C 0 olicies( +he 5ational Invironment olicyB5IC 0 Initiative( 5ational &ction lan for >limate >hange 0 Initiative( ?"(Invironment rotection &gency J 4inistry Invironment and 1orest $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 9. Aviation $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 9; Aviation ;*t*re of #+iation In0*str- in In0ia >urrently India is the ninth largest aviation market in the world and expected to one of the three largest market by )0)0. 1) scheduled airlines including 10 passengers and ) cargos are operational with-,. aircrafts in their fleet. 1,, non(scheduled operators and operating with over ,;0 aircraft in their fleet &ircraft departures have risen from .00 per week in 133- to with nearly 1.000ndepartures daily, registering a ,0 fold increase. IndiaRs domestic passenger traffic has Huadrupled from 1, million to .) million during )000()011 and is expected to reach a level of 1.0(120 million by the year )0)0. $y )0)0 around -)0 million passenger are expected to be handled by the Indian airport system as against 1-0 million in )010. Investment of ?" D ,0 billion is planned up to )0)0 specifically for airport infrastructure. 8omestic air cargo has increased from ,.- million tones in )003 to -.9 million tones in )010 and is expected to reach the level of 3 million 4+ by )0)0. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 99 Aviation $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 92 Aviation $oncl*sions +oday &viation Industry becomes so popular. &viation, Hospitality and +ravel this three industries are related to each other. 5ow &viation is booming and many people are like to work with this industry. 1rom the class we come to know about the past and present scenario of the world aviation and Indian aviation, the types of aircraft, exterior and interior parts of an aircraft and their functions, the attributes of a cabin crew, embarkation and disembarkation procedure for passenger, types of passenger, meal service procedure, in(flight announcements and how to operate the safety eHuipment on board. I think this class has given us a lot of information about this industry, which will certainly help us in our future. $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 93 Aviation Bi5lio/ra.h- (oo/le &i@i.e0ia htt.:IIwww.7etairwa-s.co,IE%II%I#5o*tUsI O*rMissionState,ent.as.) htt.:IIecono,icti,es.in0iati,es.co,I7et- airwa-s-Fin0iaE- lt0Iinfoco,.an-histor-Ico,.an-i0- "68".c,s htt.:IIwww.7etairwa-s.co,IE%II%I#5o*tUsI Boar0ofDirectors.as.) htt.:IIen.wi@i.e0ia.or/Iwi@iIS.ice<et htt.:IIwww.ca.ain0ia.co,IPD;sI$#P#JIn0 iaJO*tloo@J;91"J2i/hli/hts. I#T# I$#O Econo,ic ti,es htt.:IIwww.ca.ain0ia.co,I.0fsIca.aJin0iaJ o*tloo@J;91"Jhi/hli/hts. www.7etairwa-.co,I0ocIin+estors:elationsIa nn*alre.ort!1-16 $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 20 Aviation $our%&'a In(titut& o) Manag&m&nt Stu*i&(+ $our%&'a 21