Job description

We are hiring for the position of Social Media-Consultant, in top most management consulting firms
for Gurgaon and Bangalore location.

Please find below JD for the same.

Consultant Job Description

Career Level (Job) - Consultant

Detailed Position/Role Name - Consultant

Capability - Customer Service -

Specialty - CECI

Profile/Role Description - Would be responsible for design and delivery phases in Customer Services
domain including

- Customer interaction/service solutions leveraging multi-channel implementations including emerging
channels like Social Media and/or Mobile channels.

- Plan, Design and implementation of channels such as Mobile /Social Media & integration of such
channels with other/traditional customer service applications/channels such as contact center, IVR,
multimedia.

- End to end design and implementation of customer service function through Mobile app/Social
Media framework to achieve customer service digital transformation.

- Design and implement service platform and suite of products.

- The profile requires both technical and functional experience on Customer Service Domain

- Having executed a project in social media/Mobile application integration as a service channel is
preferred

Basic Qualifications -

- Bachelors degree in related field or equivalent experience. MBA would be good to have.

- 5+ years of experience in designing and implementing customer interaction solutions through
traditional / emerging channels such as mobile, social (Banking or telecom industry). At least one
project experience where design/implementation of mobile channel and/or social channel was
managed.

- 4+ years of experience working with Mobile applications as a customer service channel in Banking
or telecom industry and familiarity with customer service related technologies such as contact center
at functional level, exposure of social media at functional and technical level and insights into system
integration.

- 4+ years of project management experience

- Consulting experience

Preferred Skills - The ideal candidate will possess a strong and well-established record of
accomplishment in designing and delivering customer interaction solutions and/or service platform
leveraging social media/Mobile channel to integrate into the overall customer experience which helps
organizations with full view of customers and dramatically improves customer service while enhancing
customer experiencing and satisfaction.

Candidates who fit this profile will have experience architecting, designing, and implementing
Mobile/social media transformation projects/solution, preferably in Fortune 500 companies with
sophisticated customer interaction operations, solution offerings from leading Mobile/Social Media
vendors, or leading consulting firms. The following characteristics are sought:

- Experience in enabling and implementing Mobile channel (Design, architect, integration with other
channel, mobile app UI design etc/social media monitoring and engagement tools in contact center,
social media accounts management, off board and onboard social media for customer service domain
via social media channels like Facebook, Twitter, and Blogger etc.

- Experience in implementing social media listening and tracking, sentiments detection, influencer
detection, interaction workflow management, social media-CRM integration, dynamic knowledge
monitoring, performance metrics, auditing and reporting leveraging tools from any of the social
vendors like Radian6, SaS, Lithium, Social mention, Trackur, Hootsuite, Infegy, Jive, Rightnow,
Tweetdeck, Salesforce, InQuira, Oracle Siebel, Microsoft Dynamics CRM, Google alert etc. and
contact center technology vendors like Cisco social miner, Avaya social manager, Genesys social
media engagement, Nice Voice of Customers(VoC) etc.

- Experience in Social Media and Web 2.0 tools to create more robust service and support capabilities
leveraging various social media channels like review forums, networking sites, podcasts, blogging
sites, video portals, RSS feeds, wikis, crowd sourcing, customer forums, private communities, idea
sharing sites etc.

- Experience in multi-contact center centralized operations environment with multiple contact channels
(inbound, outbound, web-chat, e-mail, social media, Mobile channel)

- Project experience including the following project phases: project ROI and Business Case
development, project design, project deployment, project leadership role and project benefits tracking

- Experience in leveraging technology infrastructure to automate contact center activities with solution
components: Self Service, Routing, Reporting etc.

- Functional Familiarity with standard contact center applications WFM, CRM desktop applications is
nice to have.

- Experience with Microsoft Office Applications (Word, Excel, PowerPoint, Visio)

Professional Skill Requirements -

- Leadership quality

- Proven ability to work creatively and analytically in a problem-solving environment

- Must be considered a self-starter

- Must be capable of working independently as well as leading or contributing to a team-oriented
environment

- Must be capable of setting expectations with clients, supervisors and reporting staff

- Proven success in contributing to a team-oriented environment

- Must be able to work across multiple client levels effectively

- Proven ability to work creatively and analytically in a problem-solving environment

- Excellent communication (written and oral) and interpersonal skills

- Comfortable with fast paced projects and high-pressure settings

- Ability to enter new environments and produce results through the use of practical skills that are
easily transported between different industries.

- Strong diagnostic skills

- Ability to work effectively in a remote, virtual, global environment

- Desire to work in an information systems environment

Interested candidates can reach me at the following address mentioned below. Do give me a call or
connect me through linkedin if your profile suits the respective opening.

Namit Mehta
Recruitments | Associate Consultant
Signature Staff India Private Limited | A-1, Sector-10, Noida 201301




Great command on verbal & non-verbal English language with a natural flair for writing
Knowledge of specs & features of key social platforms
Knowledge of Google analytics & other platform specific insights/analytics
Isights into what works on each social platform
Ability to craft a strategy and execute for key brands
Should be able to work in team or alone as per the situation

Social Media strategy creation basis Key Metrics of Performance
Content Strategy, calendar and execution
Analytics and reporting
Provide leadership to junior members of the team

Job description
We have built long-term relationships with our clients and seek a Social Media Manager, with 3-5 years
experience to serve existing accounts. As part of the agency team, you will be responsible for the day to day
management of all relevant social channels such as Facebook, Twitter, Instagram, Pinterest, YouTube, etc. for
clients and the agency. Monitor details essential to a project's success, managing budgets, time schedules,
measuring the impact of the social media programs executed and reporting on effectiveness of campaigns to
maximize results.
Desired Skills and Experience
The successful applicant will also have excellent verbal and written communication skills, marketing
experience, a passion for new technology and content strategy, a working knowledge of SEO and other tools
used in social media applications. Experience within the advertising/promotion industry is required. Packaged
goods marketing experience is a real plus. Your work will be held to the highest standards by your clients and
your agency colleagues. The central Pennsylvania location of Donovan Advertising & Marketing Services
provides an affordable cost of living, excellent quality of life and ample opportunities for entertainment, outdoor
activities and easy access to urban centers.

YaYa Publicity is looking for a full-time Social Media Manager to plan and execute full-fledged social media
campaigns and strategies for our various clients. Candidate should be energetic, enthusiastic and able to thrive in
a fast-faced working environment. We are looking for a candidate who:

Desired Skills and Experience
Has a bachelors degree in marketing/social media and/or a similar field
Is knowledgeable and skilled in all areas of social media including but not limited to: Twitter, Facebook,
Instagram, Pinterest, blogs, etc.
Is a strong writer, a clever thinker and is able to work in a fast-paced environment
Has a love and passion for fashion and accessories
Is responsible, detail oriented and professional
Can put together strategies based on clients wants and needs
Is a hard worker and a go-getter


Job description
Gigante Vaz Partners is a full service branding, advertising and digital media company. As a super boutique
we are extremely relationship-focused & devoted to producing an unmatchable service for our clients. We are
currently looking to bring on a tuned-in Social Media Manager to join our growing team. This role will be
responsible for working independently and alongside the agencys Social Media Strategist.

Responsibilities:

Daily management and monitoring of agencys primary accounts including all postings on the specific
clients Social Media platforms
Help create comprehensive action plans incorporating noted Social Media channels to drive targeted
viewership
In-depth knowledge of all relevant social sites including but not limited to, Facebook, Instagram, Pinterest,
Twitter, Youtube, etc.
Develop strategies, tactics and editorial calendars to support client priorities, including research, writing,
scheduling and actual posting
Keep up with current and future trends of Social Media, a go to person within the office for all inquiries
surrounding social networks
Actively maintain GVPs profile in social media via blogging, posting and commenting
Desired Skills and Experience
Requirements:
1 - 2 years of relevant experience in digital marketing and Social Media with an ad agency or media
company
Strong understanding of performance metrics as they relate to Social Platforms
Extremely communicative and enthusiastic about the online space
Ability to see the positive in every situation and be flexible
Proven ability to write and communicate creatively
Excellent attention to detail and ability to multi task on different projects
Experience in Adobe Photoshop, creating Infographics and/or post production video editing is a plus
Enthusiastic, collaborative


Job description
Were looking for an energetic and passionate Social Media Manager to join our team in NYC. The Social
Media Manager will work closely with the Marketing Director in planning the social media strategy for FiLIP
and will then be responsible for executing and managing the social media plan on a daily basis. The position
involves ensuring our social strategy is fully integrated with all other marketing efforts. Additional duties
include developing content for posting on all designated social media outlets, monitoring online competitor
presences/perceptions, researching new blogs and channels for relevance/trend identification, reporting chatter
and other relevant online data, and maintaining posting schedules.
Research and recommend appropriate social media channels; staying current with the latest social media trends
and tools
Establish and manage daily content and update weekly content calendar for all social channels including
Facebook, Twitter, Pinterest, Instagram, YouTube and Google+
Participate in online conversations by answering questions, offering solutions and mediating conversations;
and creating content for feeds and sparking discussion on various social networking sites.
Ensure content is engaging, timely and optimized for intended audience and platform
Work closely with marketing team to develop real time creative ideas and content to drive FiLIP conversation
in social channels based on memes, trends, news stories, etc.
Act as the advocate of social media integration within the company, influencing overall site and business
strategies
Deliver weekly reports and ad hoc results on social media activity
Measure and report on the impact of social media campaigns as part of the overall marketing plan
Experiment with new and alternative ways to leverage social media to achieve overall marketing objectives
and goals
Desired Skills and Experience
Bachelors degree in public relations, marketing, communications, journalism, or other related field
4+ years of social media experience
A proven understanding of social media strategies
Well versed across social media platforms: blogging, Twitter, Facebook, Pinterest, Instagram, Google+, and
the ones nobody else has heard of yet
Experience working with popular social media monitoring tools and popular social media management tools
Experience in social media platforms and communication tactics geared towards parents (especially moms)
will be considered a plus
Strong written and verbal communication skills, with an emphasis on grammar/spelling excellence.
A love of writing. Capable of telling a story and connecting with people through words. Ability to write
equally well in long (multi-part blog narratives, documentation) and short (tweets, haiku) forms
Able to identify interesting and relevant articles, books, speeches, conferences, movies, etc, on related topics to
share with our community
Comfortable in an entrepreneurial environment
Willingness to work during non-standard business hours
Hands-on use and understanding of both Windows and Mac platforms
Great interpersonal skills, positive can-do attitude, and ability to work with people of all levels.


SAMSUNG
Job description
Were working to expand Shutterstocks social media presence with a community manager who will guide,
develop and engage our community through social platforms like Facebook, Twitter, Instagram, Google+ and
Pinterest. If you have a passion for beautiful images, are curious about the tech world, and want to join an
active, innovative team, wed love to hear from you!

Working with the social media manager, our new community manager will be encouraged to think creatively
and take initiative, collaborating with different departments across the company. Candidate should have strong
writing skills, experience in social marketing and analytics, and expertise in community management or
customer service.

Responsibilities:

Execute and help to plan social communications
Discover new and interesting content and create unique posts for Facebook, Twitter, Instagram and
Google+ on a daily basis
Manage feeds, keywords and links on various platforms, working with Shutterstocks content team to
promote the blog to relevant brands
Monitor multiple streams and flag notable content or mentions
Attract and engage potential customers and contributors
Work with customer service to field inquiries and provide quick responses
Work with contributor team to manage forums and respond to contributors via multiple platforms
Expand Instagram and Pinterest presence with real-time content creation and updates
Stay current on industry and social media news, constantly testing new ideas and platforms

Skills/Requirements:

1-3 years of relevant social media experience
BA or BS degree in communications or marketing-related field
Excellent written and verbal communication skills
Experience with social publishing and reporting platforms (Hootsuite, SimplyMeasured or similar)
Extremely detail oriented
Ability to work in a fast-paced, deadline and results-driven environment
Knowledge of photography and technology is a plus!



Equal Opportunity Employer, M/F/D/V

Job description
HPs Digital Marketing COE (Center of Expertise) is at the heart of driving industryleading digital programs for
HP and strategic stewardship across the companywith a reputed team of social, mobile and SEM marketers. The
Global SocialMarketing team is looking for a WW SocialStrategy & Enablement Manager with in-depth
experience in social mediamarketing and customer behavior at the global level to support HPs InkjetPrinting
Solutions (IPS) and Laser Enterprise Solution (LES) businesses. This position will serve three primary roles:
Social media strategist developing and activating the social marketing strategy and roadmapfor HPs IPS
and LES businesses. Identifying innovative ways to engage and interact with printing customers, from
consumers to IT decision makers - driving awareness and demand for products and solutions.
Support high-profile IPS and LES social campaigns, providing counsel during briefing, concepting,
production and enablement.
Drive social editorial and asset planning for new product introductions and high-profile eventsaligned to
HP IPS and LES strategic marketing priorities.
(within your organization), PR and region leads to bring campaigns to life through HPs owned social
channels
A strong candidate
will be incredibly passionate about the digital space, innovative and highly-collaborative, demonstrating
excellent judgment and business savvy. In this extremely fast moving environment, its critical that this leader
have a high degree of energy, flexibility and positivity. Responsibilities:
Define HPs worldwide socialmarketing strategy for IPS and LES, in partnership with strategy teams
drivinga holistic paid, owned & earned view
Support the development of innovative and effective social campaigns for IPS and LES and define
requirements/best practices in budgeting, briefing, concepting, production, media &promotional planning and
post-launch reporting
Enable successful regional deployment of social campaigns, and direct execution in US channels
Manage social agency relationships,constantly motivating partners to deliver top notch ideas that scale
Partner cross-organizationally to define and execute social editorial plans that amplify news of IPS and LES
new product introductions and events in HP social communities
Analyze, and communicate IPS and LESsocial performance
Act as a strategic resource,providing social media consultancy and recommendations to the extended
Marketing and Digital communities based upon strong social insights, best practices
Collaborate with colleagues in HPs Digital Marketing team as well members of WW Marketing, Region
Marketing, MediaPlanning and Communications to drive effective integrated marketing activities
Develop, drive and evaluate the social media customer experience strategy and roadmap for a business
Develop and drive editorial strategies, content and direction for social media Proactively provide social
media consultancy to recommend best-fit solution, including look and feel, navigation experience, information
architecture, to meet marketing or business objective Develop and drive social experiences that result in
significant and measurable improvements in understanding, conversion and revenue Establish, track and
measure business group or country measurements of success such as web traffic, revenue and leads generated,
Total Customer Experience (TCE) Select, manage and motivate agencies or contractors Manage functional
budgets