AILEEN L.

WALDEN
aileenlwalden@hotmail.com | (702) 418-6396 | Las Vegas, NV 89081
www.linkedin.com/pub/aileen-walden
QUALIFICATION SUMMARY
Senior-Level Nonprofit Management Executive
Senior-level nonprofit management executive with over 20 years of achievement leading organizations to optimal
performance and efficiency. Unique ability to balance an organizations guiding philosophy with bottom-line business
decisions, enabling most successful pursuit of its mission and building its capacity to serve. Proven capacity to lead
development initiatives to grow organizational resources while implementing a financial and administrative framework to
ensure their most effective use. Innovative strategist who can study existing systems and processes for effectiveness and
discover opportunities to streamline operations, maximize revenue, capture savings, and drive growth. Tested leader who
can build and coach successful teams, and represent organizational interests to diverse member and stakeholder groups.
Areas of expertise:
NONPROFIT LEADERSHIP OPERATIONS STRATEGIC PLANNING ORGANIZATIONAL DEVELOPMENT PROCESS IMPROVEMENT
DEVELOPMENT & FUNDRAISING FINANCIAL PLANNING & ANALYSIS MARKETING & PR PROGRAM MANAGEMENT
HUMAN RESOURCES MANAGEMENT BUDGET MANAGEMENT CHANGE MANAGEMENT TEAM LEADERSHIP
ALLEY CAT ALLIES Bethesda, MD 2011 to 2014
National advocacy organization dedicated to the protection and humane treatment of cats with nearly 500,000 supporters.
DIRECTOR OF COMMUNITY PROGRAMS & SUPPORT / INTERIM CIO
Develop programs to advance the organizations mission and vision, and build an effective operating framework to drive their
ground-level implementation. Help define organizations strategic priorities and champion their recognition and adoption on a
national scale. Lead the recruitment, hire, training, and management of new staff. As Interim CIO, align organizations CRM
strategies with bottom-line goals, leveraging technology to drive performance, efficiency, and capability.
Program Management
Led several successful advocacy and community grassroots campaigns, working with partners to bring the humane
treatment of cats into the national spotlight and promote exemplary standards of animal care across the U.S.
Implemented Community Programs & Support Department and launched the organizations first-ever national
conference, creating a forum for a broad diversity of activists, veterinarians, nonprofit and volunteer groups, caregivers,
and policymakers to define common goals and develop an action-based plan to attain them; attracted 300 attendees in
first year with 95% favorable rating.
Expanded the organizations Atlantic City Boardwalk Program from a relatively isolated Boardwalk TNR Program to one
with influence in 4 neighboring counties; also created the Coastal New Jersey Cat Assistance Network.
Traveled and spoke as an expert in the field across the U.S., representing the organizations message, brand, and
expertise in presentations to national partners and thought leaders.
Business & Administrative Leadership
Led 14-member cross-functional team and partnered with HR to drive the performance, development, engagement, and
retention of staff, including design of a new employee evaluation policy.
Improved the responsiveness of the organizations help desk to a personal response level of 80% from 20% while
reducing response time from an average of 3 months to 21 days or less and less than 24 hours for emergencies.
As Interim CIO, defined clear requirements to accelerate a stalled CRM conversion project thats now slated for March
2014 implementation.

BEST FRIENDS ANIMAL SOCIETY Kanab, UT 2004 to 2011
The premiere national animal welfare organization focused exclusively on ending the killing of dogs and cats in America's shelters.
EXECUTIVE DIRECTOR, MEMBER EXPERIENCE
Served as first-ever division director appointed at $30M nonprofit, including full responsibility for all non-programming
departments until other directors were hired. Drove productivity and growth across the organization. Studied work systems
and business processes, and identified opportunities to build operational capacity and efficiency. Led initiatives to improve
the member experience and better position the organization for new funding. Served as vital bride between help desk and
animal care departments.
AILEEN L. WALDEN
(702) 418-6396 | PAGE 2 of 2

BEST FRIENDS ANIMAL SOCIETY, CONTINUED
Fundraising/Development/Member Service
Revamped performance of donor acquisition and newsletter programs, and cut direct marketing acquisition cost per
prospect by 90%, driving the cost down from $68 to $7 while increasing member response rate by 40%.
Redesigned and optimized sponsorship program and launched highly successful gift sponsorship web program, driving
1,000% increase in web sponsorships in 1 year and establishing web fundraising as a key development priority; also
launched annual membership renewal and inaugural stewardship programs for new and loyal donors.
Partnered with IT to enhance the organizations fundraising and donor database, and managed a new database
implementation to help Development staff more efficiently generate, cultivate, and close new donor leads.
Program Management
Optimized the help desk, creating a valuable resource to help keep animals out of shelters. As part of this work, built a
positive and collegial relationship between help desk and animal care, a previously contentious relationship.
Created impromptu emergency response center that handled 10,000 requests for assistance in the 2 weeks immediately
following Hurricane Katrina, helping to save thousands of animals.
Business & Administrative Leadership
Coached and led 24-member team, and directed business planning for the division, including development of operating
budget and strategic plan.
Developed protocol for managing website comments and responses, establishing strategy to ensure consistent
presentation of organizations brand and values in all external communications.

SYRACUSE CHINA-LIBBEY GLASS Syracuse, NY 1996 to 2004
Leading manufacturer and marketer of tabletop items, specializing in service to hotels and restaurants.
RETAIL OUTLET MANAGER / DISTRICT MANAGER
Presided over all business divisions of a major factory outlet district, directing daily operations, business development, and
strategic direction of a 30-mall region. Established both short- and long-range goals across multiple performance categories
and implemented strategies to attain them. Led efforts to spur top-line revenue growth while minimizing costs to maximize
profit margins. Oversaw all administrative functions, including budgeting, payroll, and human resources initiatives, and held
chief responsibility for P&L performance. Ensured exemplary levels of customer service and consistent presentation of
company brand among all staff.
Took over management of the Northeast District covering NY, MA, PA, MD and VA in 1997, operated the only
consistently profitable outlet store district in the company.
Designed the visual display and merchandising for a large tabletop outlet store that was hailed as best-practice model to
follow and served as basis for design of company's new flagship store, remerchandising of the outlet mall locations, and
launch of a discount/overrun outlet mall model store.
Created and launched media campaigns, advertising, and tourism programs earning several media placements and
helping to attract new customers.

PRIOR EXPERIENCE
BURLINGTON COAT FACTORY, OPERATIONS MANAGER Fayetteville, NY 1994 to 1996
Fays Drugs; Store Manager Mattydale, NY 1988 to 1994

EDUCATION
Syracuse University Syracuse, NY
Bachelor of Science, Public Relations; Minor, Psychology

PROFESSIONAL ASSOCIATIONS
Association of Fundraising Professionals, Association of Donor Relations Professionals, Whos Who of Professional Women