OFFICE OF THE CHIEF INFORMATION OFFICER

Marilyn Farish Award

Q4FY14 Winners
OFFICE OF THE CHIEF INFORMATION OFFICER
Travis Elkins
Nominated by: Martin Winders
In the past year, the OCIO has supported the
Mansfield Campus of The Ohio State University. As
a result, Travis began reporting through the IT
Service Desk. Since April, I have learned what an
asset Travis has been in representing the OCIO to
Mansfield. Travis became a new employee in our
organization and immediately jumped in. He has set
up numerous employees with new computers, set
up multiple lab and classroom spaces, served on
security committees on main campus, and managed
the Mansfield Active Directory. What has impressed
me the most about Travis is his willingness to
embrace change and his great attitude. Thank you
Travis.
J ohn Ferguson
Nominated by: Martin Winders
J ohn has recently begun reporting through the IT
Service Desk. He has become an asset in
representing the OCIO to Mansfield. J ohn, as the
lone holdover from the former Mansfield IT staff, has
been instrumental in so many ways. He has worked
closely with networking to transition Mansfield's
network to OCIO. He has worked on the Audit
document, their server environment, as well as many
other projects. What has impressed me the most
about J ohn is his willingness to embrace change. He
is concerned about what is best for the customer and
how we can make their experience better. Thank you
J ohn.
Marilyn Farish Award
Q4FY14 Nominees
OFFICE OF THE CHIEF INFORMATION OFFICER

Cristian Uribe
Nominated by: Ryan Holland
Recently, an incident was escalated to Networking Wireless, and the content was
a welcomed surprise. Having originated in our organization from 8help, I fully
appreciate the massive workload and materials the analysts must orchestrate. So,
while I dream as a member of an escalation group to be handed every incident
detail founded through a rigorous 8help triage session, I know this is an unfair
expectation.

Cristian, on the other hand, has altered my expectations. His diligent efforts in
INC2789643, before escalating to our group, got us all the information we needed,
allowing us to immediately assess the need to engage the user and troubleshoot
the problem live. In the end, it uncovered an error committed during a recent
change, allowing for expedient resolution. Cristian rose above the overwhelming
incident volume at the IT Service Desk, performed as an excellent liaison for our
wireless service and was able to provide
excellent troubleshooting to this user.
Q4FY14 Winners
OFFICE OF THE CHIEF INFORMATION OFFICER
Alan Albertus GEM Award
J ason Miller
Nominated by: Dan Struble and Martin Winders
Dan St r ubl e
J ason has been tasked with, among other
things, providing oversight of OCIO
vulnerability remediation efforts. His skills
and efforts in communication between
various teams combined with his technical
understanding of specific security threats
have quickly proven to be highly effective.
The resolution rate of detected
vulnerabilities has increased significantly,
particularly in regard to long-standing,
unresolved issues. His continued efforts will
have a significant positive impact on the
security of OCIO systems.
Mar t i n Wi nder s
J ason Miller has been the backbone of the transition and support of Business Finance.
J ason's vast knowledge of the networking environment for BFAP, his willingness to
continue managing their Active Directory and his attitude toward collaboration are
unmatched. J ason has been put into many crucial initiatives, and what I personally
appreciate the most about him is his understanding of both the technical side AND the
more important business side. J ason has been instrumental in the vision of Mansfield
support. His technical expertise was used in the SACM process for reviewing
possibilities for bringing in data. And most recently, he has been instrumental in the
onboarding of Wexner Center for the Arts. Thank you J ason.
Q4FY14 Winners
OFFICE OF THE CHIEF INFORMATION OFFICER
Alan Albertus GEM Award
Eric Neiford
Nominated by: J im Tufano and Ryan Holland
Ji m Tuf ano
In his first year with OCIO, Eric has been a
great asset to our team and, in particular, in
his role in managing firewall changes. He has
gone above and beyond to assure that
changes related to the HR/SIS upgrade are
completed as expected and when needed. He
has also greatly reduced the complexity of
the Data Center firewall by taking measures
to reduce the number of rules listed from
12,000 to under 6,000.
Ryan Hol l and
Eric's primary responsibility is managing, maintaining and operating OCIO
Networking's firewalls, specifically the ones securing the data center network. Every
firewall request requiring access into the data center involves Eric, and I'm sure you
can imagine that this adds up to a lot of requests! One could assume a level of
monotony involved with request after request, but this is not true with Eric. He is
COMPLETELY accountable and has streamlined it to ensure that rules can be
executed very quickly. Eric also integrates a great deal of foresight into how firewall
rules are built. He identifies duplicates and unneeded rules, and sees opportunities
for consolidated rules and objects. This year, he has cut the number of rules IN HALF
from ~12,000 to ~6,000. For those that don't manage firewalls (likely everyone
reading this), that is a HUGE accomplishment and is nowhere near trivial. Numerous
systems engineers, database administrators and other IT personnel have developed a
strong working relationship with Eric, stemmed primarily from his uncanny attention to
detail, his reliability and competency, and, of course, his easygoing personality and
approachability. I can easily say that Eric is a wonderful member of our team, but
more importantly, OCIO is lucky to have someone like Eric on board. He is a team
member that goes above and beyond every single day.
OFFICE OF THE CHIEF INFORMATION OFFICER
Q4FY14 Nominations
J im Herbeck
Nominated by: Matthew Williams and Terry Allen
Mat t hew Wi l l i ams
J im has been with the university for a year now, and has encouraged change from the moment he arrived.
He has been the lead on the Security Framework Blue Chip project all year and has done an amazing job.
The complements we hear about the "new" OCIO being more open and honest are largely due to this
project and the excellence in J im's presentation and communication skills. J im strives to help organizations
document and implement effective and simple business and information technology processes.
Ter r y Al l en
J im Herbeck is in charge of the Security Framework effort. He managed to organize and execute this huge
effort in a more efficient and quick manner than I have ever seen done throughout my career in security.
He ensured that all units across the university had a chance to be deeply involved in the project and was
there to be a true SME in the meetings where the controls were discussed. When needed, he provided the
necessary coaching so that the meetings went smoothly, and he has acted with integrity and accountability
since I have known him.
Kathy Mosca
Nominated by: Lisby Roberson
Kathy Mosca is a sterling employee. When I email Kathy, it is nearly always something that is a problem.
She responds quickly and is always so pleasant, regardless of the complexity of the problem. She is quick
to figure out a solution, and makes it as easy for me as possible. I appreciate her so much.
Alan Albertus GEM Award
Mandy Gagliardi
Nominated by: Katherine Margard
I am so appreciative of the presentation about BuckeyeBox that Mandy Gagliardi did at the third annual
OSU Administrative Professionals conference. We know that there's a pent-up need among the OSUAP
members to learn more about how to effectively use this tool. The feedback I heard about Mandy's
presentation was very positive, and I'm so grateful for her sharing her time and expertise and making an
important contribution to our conference. About 150 administrative professionals are now going to be much
more proficient in using BuckeyeBox because of her.
Ajit Kapoor
Nominated by: Vikramjit Dhillon
Ajit has been working on the AutoSys team as part of the PeopleSoft upgrade project. He has given
immense support to new hires by training them. He has also been working around the clock to ensure that
AutoSys development is done on time, with quality, and does not negatively impact the overall project.
Kudos to Ajit for the great work!
OFFICE OF THE CHIEF INFORMATION OFFICER
Q4FY14 Nominations
Mike Belair
Nominated by: J anette Ashcraft
Mike's commitment to excellence was very evident in taking over the support of the eReports Application
and being the sole supporter of this application for such a long time. He makes sure it is up, available and
running everyday. Mike always acts with integrity and accountability and exhibits this commitment in
supporting both eReports and Data Warehouse Applications. Mike also exhibits a commitment to strive for
simplicity when he works with multiple customers across the university. He always helps customers when
they need it, even when he could have sent them to a different group to resolve the issues for the user.
Alan Albertus GEM Award
Kristi Davis
Nominated by: Bob Corbin
Buckeye Box is a service used by thousands at the university, but very few understand the effort that takes
place behind the scenes to make the service available to everyone. Over the past two years, Kristi Davis
has been instrumental in reaching out to the IT Leadership and Departmental Fiscal officers to explain the
cost share model, provide answers to everyone's questions and ultimately transfer funds in a transparent
manner. Without Kristi's attention to detail and willingness to go the extra mile, the OCIO and our
customers would not realize the benefit of Buckeye Box and the positive impacts to the very broad
customer base of faculty, staff, and students. Thank you very much Kristi.
Max Treboni
Nominated by: Martin Winders
If there is one individual who has an understanding of every single service that the OCIO provides, it is
Max Treboni. Max is committed to bringing his knowledge and positive attitude as a leader in the OCIO IT
Service Desk every day. Each month, Max provides the most clear and concise reports pertaining to the
progress of the IT Service Desk. Max has the best demeanor when dealing with an upset customer; I have
personally seen him maneuver through some of the most difficult phone calls. He listens to the customer,
allows them to vent and gets them an answer. I can't think of a single time where a customer has gotten
off the phone with Max not feeling like they were given the most complete possible answer. Max was
instrumental in the combining of support for OHR and Business Finance/Administration and Planning, both
with leading almost all of the new employees that joined our organization and working to build out the
pricing model that has been agreed to by all organizations for the desktop refresh process. Max is working
with Wexner Center for the Arts to quickly and efficiently move them away from their VDI environment and
onto desktops. He was also instrumental in the desktop provisioning process and tracking of desktop
assets leading the group in this process.
South Oval Network
Project Team

Members:
Mark J ackson, Craig Sherratt, Garret Harmon,
J ay Tallman, Rich Zellner, Andrew Kuno,
J ason Mcdonald, J ason Miller, (Gudenkauf:
Brandon Kauffer, J esse Mayle, Tom Houston)

Nominated by:
J ohn Link
During the day of the South Oval concert, the event staff called early afternoon to tell us
that one of the performers for the concert they booked was going to need a hard wired
network connection. In addition to my network team, the list of people above did an
outstanding job of pulling a rabbit out of their hat. The Gudenkauf team immediately
started looking in tunnels and working on the process of acquiring fiber to make a whole
new run when Mark J ackson remembered that the fiber at the bus stop was no longer
being used. The entire team reacted quickly and had the connection up and running by
5 pm. It was a great example of being responsive and working together to quickly solve
an unexpected challenge. I extend my thanks and appreciation to this team on an
outstanding job of customer service.
OFFICE OF THE CHIEF INFORMATION OFFICER
Team GEM Award
Q4FY14 Winners
Drupal Content
Management Team

Members:
Pat Leonard, Chris Gross, Luke
Gaddie



Nominated by:
Beth Varcho
The Drupal content management platform has a growing user base on campus. The
OCIO Marketing, Communications and Training set as a goal for 2014 the migrating of
the main OCIO website from Silverstripe to Drupal. We wanted to make the transition
seamless to the end user, and the Digital Design and Innovation team of Luke, Chris
and Pat were able to do this through a collaborative effort of systems administration,
Drupal expertise, and documentation and training efforts. Building on the success of the
2013 ASSIST Drupal migration, the team applied content-migration techniques from that
project to the OCIO effort, moving 379 pages. Additionally, the team went beyond the
scope of the project to include a WordPress Community blog in the migration, moving an
additional 859 pages of content from WordPress to Drupal, thus reducing the number of
separate systems the Communications team needs to use in order to maintain the OCIO
site. Additionally, the team authored Knowledge Base articles explaining the key
administrative functions of the new OCIO Drupal site. Prior to launch, training sessions
were held with the OCIO employees who will be maintaining content going forward.
Thus, content editors were productive on the new system the very first day of the
migration, and there was no major interruptions in service to the at-large University
community.
OFFICE OF THE CHIEF INFORMATION OFFICER
Team GEM Award
Q4FY14 Winners
OFFICE OF THE CHIEF INFORMATION OFFICER