TRANSFORMI NG TEACHI NG Increasing Revenues, Operating Margins & Student Enrollment KNOWLEDGE SOLUTIONS BUSINESS Client NIIT offerings ITT Technical Institute Curriculum/program design, development & rollout, custom books, online courseware development, online assessment, online course conversions & delivery, providing online faculty & tech support, software support services (legacy systems integration & new application development), faculty portal/col- laboration, eStore, LMS - hosting & maintenance The Chubb Institute Curriculum/program design, development & rollout, custom books, eStore DeVry University Custom books, eStore Westwood College Custom books, curriculum/program design, development & rollout, eStore, faculty portal/collaboration ECPI Custom books, curriculum/program design, development & rollout, eStore, faculty portal/collaboration University System Of Georgia Learning Objects Conversion Nanyang Polytechnic, Singapore Connecting campuses (online) & LMS ITE, Singapore LMS Harvard University Custom Courseware Columbia University Custom Courseware Johnson & Wales University Custom hospitality portal to prospective students EDMC Custom development of online courses Full Sail University Online student orientation course offered via hosted course management system 1050 Crown Point Parkway Suite 500 Atlanta, GA30338 770-290-6000 phone 770-551-9229 fax www.niit.com/enterprises KNOWLEDGE SOLUTIONS BUSINESS From a technical perspective NIIT has done outstanding work as well. We are quite happy with the way the courses look and operate, . . . Most impressive has been NIITs ability to make the media-intensive courses fully compliant with the demanding ADA standards required by the USG for its online courses. Project Manager University System of Georgia SUBJECT HELP INSTRUCTOR LED TECHNOLOGY TRIGGERS INSTRUCTOR LED ADAPTIVE INTERVENTIONS MILESTONE DRIVEN TECHNOLOGY BASED LEARN TO LEARN PRE-ENTRY ENTRY COURSE COMPLETION ATTRITION PROBABILITY CONTINUOUS RISK PROFILING JOB FAMILY FINANCIAL AID STUDENT RETENTI ON NIITs approach to remediation programs at increasing student retention is to identify the at-risk group. The adaptive remediation strategy has two critical processes: Continuous Risk Profiling and Continuous Intervention. This activity is focused on categorizing students as red, amber and green. Red category students are most likely to dropout or not succeed in a particular course. Categorization monitors student progress at each milestone because the milestone is closely tied to the final course outcome. Based on NIITs experience we believe that the key to improving retention lies in the understanding of how specific forces affect the student. Some forces may be common for a subject/school; the interplay of these forces is however most often unique to the student. We have found that the best strategy for an institution to use in addressing student retention is to deploy a remediation program that is personalized to the particular needs of students. 2 NI I T SOLUTI ONS START SOMETHI NG 3 CONTI NUOUS I NTERVENTI ON PROGRAM This schematic diagram shows how the overall program is structured. Universities continuously have to improve their spending margins by reducing costs and implementing new technology solutions. Furthermore, they are challenged by the need to increase enrollment and find ways to retain students to complete programs. To take on these challenges, universities need expert partners that can help revamp their current programs and guide on future courseware development in keeping with students changing needs. NIIT provides solutions to shorten the cycle time for new program development, prevent student dropout and reduce the cost of technology infrastructure. With our experience as a for-profit post- secondary higher education provider with over 3,000 schools and 500,000 students in the emerging markets, we have deployed our award-winning solutions at several higher education institutions and can make a measurable difference to increase the operating margins and significantly improve the enrollment growth rate at your institution. Universities and colleges today have a responsibility beyond simply providing education. Research, neutrality, developing tomorrows leaders and cultivating a breadth of learning are important components of higher education. Colleges and universities need to adjust their programs to meet the current and future needs of todays learners. Concepts like personalized learning paths, custom programs, real-time learning, mentoring assessment, and flexible learning are being integrated into higher education. These changes also stem from the spectrum of learning objectives governed not by the students demographic profiles, but by their professional and personal learning goals. In a nutshell, higher education programs need to be relevant and affordable. Fueled by the ever increasing demand of todays knowledge society, the nonprofit and for profit university segments growth continues to accelerate. In its search for higher revenues, higher education institutions need to launch new and improved programs that not only meet the industry requirements, but meet them fast. These new courses need to be high quality, cost-effective and consistent across various schools, both on-ground and online, while continuing to deal with the increased demands of accountability, productivity, and efficiency. THE HI GHER EDUCATI ON REALI TI ES Adaptive Remidiation Reduce student attrition by deploying a predictive model that identifies at risk students and provides continuous interventions. vLabs Lower your I.T. infrastructure cost by implementing Virtual Labs, and a hosted Course Management System. New Program Development Shorten the cycle time for the development and launch of new programs. Hosted Course Mgmt Provide Learning Technology Solutions such as course management systems and integrated services. Faculty Services Support online programs with adjunct faculty and solutions for faculty training and development. SERVI CES TO MEET YOUR BUSI NESS CHALLENGES Continuous Risk Profiling: Continuous Intervention: Provides access to high fidelity labs and real time IT gear to online students. Enables a school to centralize its IT infrastructure into one data center and provide virtual access. VLABS: ENABLI NG THE POSSI BI LI TI ES vlabs is an enabling solution technology designed by NIIT & Element K which provides unprecedented access, availability, convenience and economy around the management of technical lab infrastructure. vLabs opens possibilities and options for schools which can remarkably improve student enrollments in online programs, reduce costs of capitol infrastructure for on-ground schools, and improve institutional profitability. Implemented in a multi-campus institution focused on providing career education, vLabs delivers dynamic possibilities. Reduces administration time for scheduling, setting up and refreshing labs. Integrates with any third party grading system allowing streamlined workflow for both students and faculty. NEW PROGRAM DEVELOPMENT New Curriculum Advisory Services NIIT has been designing course curriculum for the past two decades. Our instructional designers are well versed with the latest instructional design strategies. They are supported by our research and development team that researches innovative teaching methodologies and curriculum structure on a continuous basis and helps ensure effective learning. NIITs cost-effective, efficient, and scalable solutions enable organizations to obtain maximum returns on their training investments. HOSTED COURSE MANAGEMENT SYSTEMS Hosted Solutions NIIT offers a fully hosted and managed environment for providing e-learning services. The production facility and infrastructure is necessary for meeting technical requirements and strategic goals. E-learning services hosted by CLiKS provide an outsourced solution that enables your organization to deploy online learning faster and at a reduced cost of ownership. NIIT offers the economy, scalability, security, and transparency of a hosted e-learning infrastructure without any investment in hardware and software evaluation, deployment, and maintenance. NIIT also provides 24x7 support for hosting services. Customized Technical Support As a leading Learning Service Provider, NIITs dedicated technical support center manages all the requirements of the university. The support center leverages the strength of NIIT SmartServe (NIITs business process outsourcing arm) as a technical support center. NIIT SmartServe has extensive experience in providing support on technical products. This, coupled with NIITs unique CLiKS sup- port framework, forms the backbone of all support center services. The support services are provided in voice-based helpdesk, query resolution over e-mail and web help over chat. Working with highly skilled executives, a dedicated product team and world-class infrastructure thats functional 24x7x365, NIIT provides support to users. Migration Support Based on your specific requirements, NIIT modifies its framework to build a customized solution. NIIT ensures that the solution seamlessly integrates with your existing technology infrastructure and helps you migrate your existing technology infrastructure to the new infrastructure. Legacy System Integration and third party online course conversions are two examples of the migration support that NIIT provides. from NEW PROGRAM DEVELOPMENT AND HOSTED COURSE MANAGEMENT SYSTEMS NIIT uses proven instructional design methodologies to design various types of learning material, including books, WBTs, technical articles, and white papers. NIIT has one of the largest content development facilities in the world. 4 NI I T SOLUTI ONS START SOMETHI NG 5 Scale & Experience With over decades of training experience and more than thousands of professionals assessed at the highest quality level, NIIT puts together unmatched training profi- ciency for diverse learner audiences. Its access to one of the largest pools of subject matter experts in the world gives it an unmatched edge in size and scalability. Facilities, Systems & Processes NIIT has a comprehensive quality assurance program supported by a systems backbone for implementation. Regardless of the volume or size of work, our content development processes and systems assessed at level 5 of SEICMM ensure the highest degree of predictability in quality, cycle time, productivity, and cost. This robustness comes from institutionalized project management and quality assurance processes that impact all aspects of content development, regardless of the volume of work or the content domain. Using globally acclaimed project execution practices, we ensure quality within budget and on time as well as continuous improvement throughout the life cycle of each project. Varied Content Domains Our content development and conversion services, compliant with leading industry standards such as AICC and SCORM, are offered on a range of domain, technology and delivery platforms. In addition to offering content development for a wide range of learner profiles, we offer expertise in customizing the same content for different target audiences, environments and delivery modes for multiple learner objectives and audiences. To us, custom learning solutions imply not only developing new content or transforming existing content but also identifying an integrated learning approach to give the appropriate mix that best aligns to your business goal. Turnkey Solutions with Measurable Benefits Leveraging its diverse global experience and extensive scale, NIIT has perfected a number of learning architectures. These learning strategies draw on the unique syn- ergies of its learning design approach and learner management technology expertise. These turnkey learning solutions promote learning by doing, answering provoking questions, and seeking advice from experts. They integrate seamlessly with the existing learning infrastructure and are goal directed and success driven. THE NI I T ADVANTAGE NIIT harnesses a mix of onshore and offshore resources for project execution with one of the largest content facilities in the world. NIIT is a leading service provider in educa- tion and training the world over because of: FACULTY SERVI CES Faculty Portal The faculty portal is a tool that instructors can use to collaborate and access teaching aids, such as textbooks and instructor manuals. It provide discussion forums for instructors to share best practices and other course-related issues. The faculty portal is also an integral part of the development process because it provides the instructor an opportunity to collaborate with the development team and develop better products. Online Faculty & Mentoring NIIT is a leading provider of online trainers to major universities in U.S. and Europe. NIIT trainers bring the human touch to your e-learning initiatives. Our trainers are not only technically skilled but also have the requisite teaching or e-learning and instructional design experience. Our trainers offer the following services: Mentoring: NIIT trainers monitor the progress of each student in a course and at the same time, ensure completion of homework and other assigned tasks. The service ensures higher rate of course completion and adherence to the schedule as per university norms. Query Resolution: NIIT trainers answer students queries on several subjects and advanced topics. Further, trainers arrange for a synchronous event if the query demands an interactive session to ensure complete stu- dent understanding. Assignment Evaluation: Higher levels of assessment according to Blooms taxonomy require subjective evaluation and are an integral part of uni- versity instruction. NIIT trainers are competent to evaluate subjective or descriptive tests and exams. Ensuring Collaboration: Peer-to-peer collaboration among students serves the dual purpose of evoking interest and servicing additional knowledge needs of students. To ensure that collaborative learning is meaningful and sustained, the trainer initiates and moderates discussions. 6 NI I T SOLUTI ONS START SOMETHI NG 7