Customer Analysis Segment Product Knowledge Selection Criterion Decision Maker Shopping Channel Premium Low to Moderate Style Consumer Showroom Standard Low Performance & Service Plumber Trade Shops Value Low Convenience & Price Plumber Trade Shops DIY High Price & Ease of Installation Consumer DIY Sheds
Strength Strong reputation in UK High Market share & High quality product R&D & new product to address consumer concerns Variety of products Weakness Low sales in Trade shop and Showrooms Lacked ability to relate to end user Brand awareness is low 10% of showers produced had issues with no improvement Opportunity High demand in UK market Growth for more market share Maximum profit in case of Qaurtz's success Threat Plumbers loyal to a single brand and distrusted innovation Other companies were catching up to Aqualisa product category Dependency of consumers on plumbers Perception of the product as overpriced
SWOT
Threat of new entrants MODERATE Bargaining power of suppliers LOW Threat of Substitutes LOW Bargaining power of Buyer HIGH Rivalry among Existing Competitors HIGH 30.31% 21.67% 11.31% 6.78% 6.67% 3.33% 2.22% 1.11% 1.11% 0.83% 14.67% Sales Triton Mira Gainsborough Aqualisa Masco Ideal Standard Heatrae Sadia Bristan Grohe Hansgrohe Others