User Guide

Online Training & Instruction

1. Mentor 600 overview ...................................................................................2
2. Mentor 600 contents ....................................................................................3
3. Accessing and using the service..................................................................5
4. Key benefits..................................................................................................8
5. Browser requirements..................................................................................9
6. Support.........................................................................................................9
Table of Contents
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1. Mentor 600 Overview
Mentor 600 represents over 12 hours of online instruction and training in UCP 600, the rules governing
the operation of documentary credits. It is designed to be the online fast track to proficiency in
documentary credit work. Knowledge and skills that have traditionally taken years of experience to
acquire can now be attained in a matter of weeks.
The course content was approved by Gary Collyer, Chair of the UCP 600 Drafting Group and
Technical Adviser to the ICC Banking Commission.
The service is delivered using a combination of audio, video, animation, graphics and text.
Mentor 600 is divided into 4 Modules:
Objective
The objective of this service is to provide users with a firm foundation in the operation of documentary
credits and the application of UCP 600.
Prerequisites
There are no training prerequisites. This service is aimed at beginners to documentary credit work
and at experienced international trade professionals that require a comprehensive refresher course.
Subscriber access
Subscribers to Mentor 600 have full access to all of the training and reference materials for the
duration of their subscription.
Evaluator access
Evaluators of Mentor 600 have access to selected sections of the course for evaluation
purposes for the duration of their evaluation period. Areas of the service evaluators cannot
access are indicated with a lock.
Assessment Module
A series of randomly generated multiple choice
assessments testing trainees understanding of
documentary credits and ability to apply UCP 600.
Case Studies Module
A series of practical case studies for trainees to
practice their documentary credit and UCP 600
knowledge.
Documents Module
A detailed examination of the documents presented
under documentary credits and the provisions of
UCP 600 that govern their data content.
DC Essentials Module
A detailed examination of the operation of
documentary credits and the roles of the parties
involved.
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2. Mentor 600 Contents
DC Essentials Module
There are 7 lessons in the DC Essentials Module which
represent approximately 4 hours of online training.
The DC Essentials Module outlines the different methods of
settlement available in international trade before going on
to examine the operation of documentary credits in detail.
The trainee is introduced to the UCP 600 rules and ISBP
International Standard Banking Practice for the Examination
of Documents under Documentary Credits subject to UCP 600.
The trainee is provided with an overview of the operation of
documentary credits - through the documentary credit cycle.
The terms and conditions that are included in documentary credits are reviewed and a detailed
analysis is provided of the roles and responsibilities of the parties to documentary credits.
On completing this module, the trainee should understand the operation of documentary credits, be
familiar with the terms and conditions of documentary credits and understand the roles of the parties
involved.
Documents Module
There are 11 lessons in the Documents Module
which represent approximately 6 hours of online training.
The Documents Module examines the various documents
that are presented under documentary credits and the
provisions of UCP 600 that govern the data included in the
documents.
The trainee is made familiar with the standards that banks
use in examining presentations made under documentary
credits to establish compliance.
Each type of document that can be required under
documentary credits is examined commercial invoices,
transport documents, insurance documents and other documents.
The trainee is provided with details on the function and purpose of each document before the relevant
provision of UCP 600 is highlighted for each section of the document.
On completing this module, the trainee should be familiar with the documents that are presented under
documentary credits and understand the provisions of UCP that govern the data that can appear in the
documents.
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Case Studies Module
The Case Studies Module presents 5 interactive case studies.
The case studies cover key aspects of documentary credit
work, including: applying for a documentary credit; reviewing
the terms and conditions of a credit for workability; and
examining a presentation of documents from the perspective
of a nominated bank, a confirming bank and an issuing bank.
These case studies provide the trainee with the opportunity to
practice their knowledge and skills in the operation of
documentary credits and the application of UCP 600 in
life-like scenarios.
On completion of this module, the trainee should appreciate
how their documentary credit skills are applied in a working
environment.
Assessment Module
The Assessment Module provides a comprehensive
assessment for trainees to test their knowledge in
documentary credits and the application of the UCP 600
rules.
Each instance of the Assessment is a random selection
of 40 questions from an extensive questions database
so each attempt will produce a different set of questions
for the trainee.
Detailed feedback is provided indicating the correct
answers, the specific rules of UCP 600 being examined
and the lessons of the course, if any, to be revised.
The results of the trainees' first 3 attempts of the
Assessment are recorded.
Each trainee receives an ICC Certificate that indicates their highest score from the first 3 attempts.
The assessment continues to be available to users on an ongoing basis but the results are not
recorded and no further ICC Certificate is issued.
If a trainee is satisfied with their score prior to attempting the assessment 3 times, they may request
the Certificate by clicking the Request Certificate button on this page. Certificates are forwarded on
a monthly basis.
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Accessing the service
After logging on to the service with the personal access details provided, you will see the
welcome page of the Coastline Solutions administration console.
3. Accessing and using the service

Click on 'My Services' (highlighted above) to view the available services.
You can then click on 'Go to course' to enter the Mentor 600 service.
***Evaluators should click on My Demos.
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To access each lesson, click on the lesson name and the training opens in a new training window.
The first screen shows the objective and learning points of the lesson.
Controls for navigating through the lesson are available at the bottom of each screen.

Narration
View text of
lesson screen
narration
(where applicable)
Bookmark
Bookmark
current page
Restart
Return to
screen 1
Lesson menu
View contents
of lesson and
navigate to any
screen
Replay
Replay the
current
screen
Rewind
Go to the
previous
screen
Play
Go to the
next screen
Using the service
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Tools and reference materials
UCP 600
View the full searchable text of UCP 600.
Glossary
View a glossary of key international
trade terms.
Go to Bookmark
Return to a screen that you have
previously bookmarked.
Sitemap
View a full outline of the training and the
lessons that you have completed.
ISBP
View the full searchable text of ISBP.
Keywords
English, French, Spanish, Italian and
German translations of key trade terms.
Search
Search for particular areas of interest
within the training.
Training Modules
Navigate between the training modules
using these links.
Continue training
Continue training from where you left the
course in a previous training session.
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4. Key benefits
ICC Approved Training
In house training that is inconsistent across locations can lead to differences in the levels
of service offered to customers. Mentor 600 enables you to train all of your staff to an ICC approved standard.
No Scheduling Headaches
Coordination of training can be a tough logistical challenge (the classroom, the trainer,
the materials, the equipment, the staff/trainees have traditionally had to converge in one
place at one time).
Mentor is delivered on-line and so can be used anytime and anywhere.
Individual Progress Tracking
It is often difficult to gauge the benefit of the training that your staff receive.
Mentor 600 tracks the progress of each student individually. You can follow the
lessons that each student has attempted and the grades achieved in each of the
assessments within the course.
And, all students that successfully complete Mentor 600 receive an ICC Certificate
that details their results within the course assessment.
"Mentor makes understanding letters of credit easy and allows me
to follow the progress of each member of my team."
Tom Richardson, Sr. Trade Regulatory Specialist, USA
"Mentor is a wonderful training product to use from work or home."
Umar Farooq, United Nations Conference on Trade and Development
(UNCTAD), Pakistan
"Mentor 600 is a great tool for quickly bringing new staff up the training curve, as well as a
refresher course for old-hands. The ability to train online at their own speed, along with
regular testing of knowledge base, makes this an invaluable tool."
Don Smith, USA
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5. Browser requirements
The minimum browser requirements for Mentor 600 are:
- Netscape 6.0
- Internet Explorer 6.0
- Firefox 1.0
Because Mentor 600 makes extensive use of graphics, animations, audio and interactive
content, the following system requirements are necessary (these are standard on many systems)
- Flash Player 8
(free download at: http://www.adobe.com/products/flashplayer/)
- Supports J avaScript (i.e. J avaScript enabled)
- Supports Cookies (i.e. Cookies enabled)
A sound card is required to derive the full benefit from Mentor 600.
6. Support
The Coastline Solutions support team is here to help you if you experience any difficulty using
this service.
You can contact us at support@coastlinesolutions.com or +353 1 235 2166.
Our offices are based in Dublin, Ireland.