IOANA RAMONA BOBOC

Address: Ruschita St., no.13

Bucharest
Phone number: 0722.292.440
E-mail: kyia_jo@yahoo.com

EDUCATION:
2002 - 2006 Financial & Banking Management Faculty “Romanian
Banking Institute”

2005 Advanced Banking English “Romanian Banking

Institute”

2003 – 2004 Computer Assisted Accounting “International Computer

School”

1998 – 2002 Mathematics – Physics, intensive English, “Mihai Viteazul

National College”

TRAININGS:

2008 Management de proiect “Codecs”

2007 The Sale – a positive experience for the customer “Ascendis”

2007 Management vs. Leadership “Ascendis”

2006-2007 Manager in Training (Time management, Delegation,

Branch Management, People management and coaching,
Meeting planning, Performance Evaluation,
Communication Skills, Business organisation and
planning) “Citibank trainers”

EXPERIENCE:
July 2007 – present Millennium Bank – Sales Center Manager

• Achieved 180% of the Retail budget agreed with the Regional Coordinator for the team
• Define and assign , together with the Regional Coordinator , Retail budget for each person
within the team , constantly monitor the budget achievements and implement correction
measures whenever necessary
• Propose on workforce allocation , identify and assess training needs
• Monitor and assess staff performance
• Ensure the quality of customer service
• Coordinate the team in the unit on administrative and functional topics
• Verify and signs client acceptance & account opening forms complying to bank’s regulations
• Responisble for implementing and monitoring bank access rules , security plan and PSI ,
work protection
• Ensure communication with internal and external clients
April 2007 - July 2007 CitiBank Romania – Branch Manager in
CitiFinancial Mihai Bravu Branch

• Achieving a sales plan of over 140% each month

• Coordinating local marketing and sampling
• Performing Self Assessment tests
• Maintaining delinquency in compulsory levels
• Increasing and maintaining a high quality portfolio
• Managing a team of 4 credit advisors in obtaining outstanding customer service and good
audit ratings
• Preparing and managing the budget for the Branch and monitoring the revenue and expense
plan

September 2006 – April 2007 CitiBank Romania – Deputy Branch Manager in

CitiFinancial Mihai Bravu Branch

• Evaluated as Far Exceeded Expectations

• Sold the first approved Home Equity Loan
• Along with a new branch manager, coordinated the team to reach first place country wide in
sales with an achieved plan of over 170%
• Providing excellent client service
• In charge of all “Teller’s Cash Dispenser” related issues
• Obtained an audit score of over 95%
• Elaborating sales, delinquency, productivity and portfolio growth reports

November 2005 – September 2006 CitiBank Romania – Credit Analyst for Citifinancial – HQ

• Putting forward for final approval flawlessly analyzed loan files

• Part of the team that reevaluated the Accepted Company List (over 50.000)
• Performing Credit Information Bureau interrogations

January - November 2005 CitiBank Romania – Credit Advisor in

CitiFinancial Mihai Bravu Branch
• Teller operations
• Receiving and analyzing loan files
• Collection clerk
• Providing customer service

May - November 2004 CitiBank Romania – Operations Clerk in Rol&Fcy

Operations Department - HQ

• Processing and archiving Customer Payments Orders, Commercial Effects, Money Market
and FX interbank transactions
• Reporting commercial FX transactions to Central Bank

JOB RELATED ACTIVITIES

VOE (Voice of the employee) Committee Member “Citibank”

• Being responsible of all branches in Bucharest, I have to find out what the problems of
employees are, figure out solutions, discuss them in meetings with our supervisors and other
members, follow up on their implementations and getting feed-back on the results.
CitiClub Committee Member “Citibank”
• As a member of this committee I have the responsibility of organizing off-hours events as
“team-building”s, “off-site”’s, theme parties, interbanking competitions etc.

SOCIAL AND ORGANIZATIONAL SKILLS AND COMPETENCES

Great teamwork capacity, great communication skill, efficient use of time, adaptability to
atypical programs, effective persuasion, motivating others, great determination in achieving
established goals.

PRACTICAL KNOWLEDGE:

IT skills : MS Office
Any Windows based application
Hardware Knowledge
Software adaptability

Languages: English – excellent

French - fluent
Spanish - basic

Hobbies: movies, theatre, music

References: Provided upon request