TCRM20

TCRM20 - Temas 4. Partner Processing, 5. Actions, 6.
CRM Pricing,
7.CRM Billing
BASIC !"CTI#"S
$
Which of the following statements regarding billing unit is
correct?
Note: There are 1 correct answer to this question
A %illing &nit can %e assinge' to 'i(erent com)an* co'es.
+
A %illing &nit is a CRM %&siness )artner t,at ,as t,e role -Billing
!nit- )ag 254
#nl* one sales organi.ation can %e assigne' to a %illing &nit
Billing &nits ,a/e to %e 'e0ne' in t,e %illing &nit c&stomi.ing ta%le.
2
Within partner processing for transactions in SAP CRM, how
do you make certain partner functions mandatory?

!se t,e man'ator* )artner in'icators on t,e )artner 'etermination
)roce'&re

!se t,e man'ator* )artner in'icators 1it,in t,e )artner (&nction
i(sel(

!se t,e minim&m occ&rrence (or a )artner (&nction in t,e access
se2&ence
+
!se t,e minim&m occ&rrence (or t,e res)ecti/e )artner (&nction in
t,e )artnet 'etermination )roce'&res.
PA3 $46-
$47
4
Which customiing ob!ects is not freely de"nable in partnet
determination
Partner (&nction
+ Partner (&nction categor*
PA3 $44-
$45
Partner 'etermination )roce'&re
Access Se2&ence
4
#n your pro!ect you recei$e the re%uirement that all e&pired
%uotation are automatically set to complete
What is the most time e'cient way to achie$e this
re%uirement
+ 5e0ne an action )ro0le PA3 $75
5e0ne an alert )ro0le
5e0ne a 1or67o1 tem)late
5e0ne an imcom)leteness )roce'&re
5
Which of the following are functions of partner processing
within SAP CRM?
Note: There are 3 correct answers to this question
+
Partner )rocessing 'etermines 1,ic, )artners are man'ator* 1it,in
%&siness transactions
PA3 $48

Partner )rocessing 'etermines t,e (rame1or6 t,at is accessi%le (or
an Interaction Center Agent
+
Partner )rocessing 'etermines 1,ic, so&rces t,e s*stem accesses
to searc, (or in/ol/e' )artners
PA3 $48

Partner )rocessing 'etermines 1,ic, &sers are a&t,ori.e' to
maintain 'i(errent %&siness transactions
+
Partner )rocessing 'etermines 1,ic, internal an' e9ternal )artners
are in/ol/e' PA3 $48
6 (he condition techni%ue is used for pricing in SAP CRM
Which assignmente do you ha$e to make in customiing
when settings up the contitions techni%ue
+ Assignment o( con'itions t*)es to )ricing )roce'&res )ag 2$$
Assignment o( access se2&ence to )ricing )roce'&re
+ Assign o( access se2&ence to con'ition t*)e )ag 2$$
+ Assignment o( con'ition ta%les to access se2&ence )ag 2$$
Assignment o( con'itions t*)es to access se2&ence
7
What is the purpose of conditions maintainance groups
within CRM pricing

Con'ition maintainance gro&)s 'etermine 1,ic, con'itions t*)es
can %e c,ange' man&all* 1it,in:

Con'ition maintainance gro&)s 'etermine 1,ic, con'itions t*)es
,a/e to %e maintaine' in SAP CRM
+
Con'itions maintenance gro&)s %&n'le con'ition ta%les an'
con'ition t*)es (or con'ition maintenance:
)ag 2$7

Con'ition maintenance gro&) control t,e con'ition e9cl&sion logic in
%&siness transactions.
8
Which of the following statements concerning pricing in SAP
CRM business transactions is true?
tengo
'&'as
+
#nl* )ricing )roce'&res 'e0ne' in SAP CRM can %e &se' in a CRM
transaction PA3 205
;ac, item 1it,in a sales or'er can &se its o1n )ricing )roce'&re

Con'ition t*)e t,at are not incl&'e' in t,e )ricing )roce'&re can %e
entere' man&all* in:

Pricing res&lts can %e trans(erre' <co)ie'= (rom a 2&otations or
contract into a sales or'er.
> Actions in SAP CRM can trigger follow)up processes
Which of the following process types can be selected within
the action de"nition
SAPscri)t
+ ?or67o1 PA3 $74
+ Smartorms Mail PA3 $74
Sc,e'&le Con'itions
+ Met,o' call PA3 $74
$
0
*our customer wants the in$oicing of SAP CRM sales orders
to be performed by SAP CRM+
Where do you determine that billing takes places in SAP CRM
and not in SAP ,RP?
Mi''le1are )arameter
+ Item categor* o( t,e sales transaction item
PA3 245 -
246
Transaction t*)e o( t,e sales transaction
@ea'ing transaction categor* o( t,e sales transaction
$
$
Which of the following settings within action processing
determines when an action should be processed, +
Sc,e'&le A&tomaticall*
Start Con'itions
+ Processing Time PA3 $7$
Sc,e'&le Con'ition
TCRM$0 - 4. ?e% C,annel Management, 5.CRM Partner C,annel
Management, 7.SAP CRM Interaction Center, >.SAP CRM iel'
A))lications
I"T;RACTI#" CAA"";@S
Which of the following functions is only a$ailable for SAP
CRM #nteraction Center Agents?
Transaction @a&nc,er
Internet Transaction Ser/er Integration
"a/igation Bar C&stomi.ing
Tele),on* Integration @.$ - Pag $60
A customer plans to implement SAP CRM -ield Applications
Which of the following functions and features are a$ailable
in the laptop without connecting to the +
Creation o( #&t%o&n' 'eli/eries
Creation o( 2&otations @$. Pag 2$0
5etermination o( )ro'&ct a/aila%ilit* @$. Pag 2$0
Maintenance o( calen'ar entries @$. Pag 2$0
5etermination o( )rices ans 'isco&nts
Which of the following actions can #nteraction Center
Agents start when processing inbound+
Create a ne1 alert
I'enti(* t,e acco&nt Pag $6$
B&ali(e a @ea' Pag $64
Start a Cno1le'ge Searc, Pag $60D $64
5is)la* a R&le Polic*
Which of the following components embedded in the CRM
Web middleware are part of the CRM WebChannel
Integrate' Comm&nication Inter(ace <ICI= @$. )ag 2$
Internet Pricing an' Con0g&rator <IPC=
In'e9 Ser/er an' Searc, ;ngine @$. )ag 2$
Consoli'ate' 5ata%ase <C5B=
Within SAP CRM -ield Applications, which ob!ect is used to
set up sites and to in.uence the data distribu+
B'oc Mo'eler
Mo%ile A))lication St&'io @$. Pag. 2$5
A'ministrator Console
#%Eect Management
Which of the following statements is a correct
di/erentiation between a business)to)business 01213 and
business)to)customer 012C3 Web Channel Sales scenario4
T,e c&stomer negotiates t,e )a*ment terms 1,ile entering t,e
or'er onl* in a B2C ?e% s,o) sales scenarios.
2&i.as. @$.
Pag 87
T,e c&stomer ,as to agree to t,e general terms an' con'itions
onl* in a B2B ?e% S,o) sales scenario.
T,e c&stomer can searc, (or or'er items, 2&otations, or'er
tem)lates, contract, an' in/oice onl* in t,e B2B ?e% S,o) Sales
scenario
T,e c&stomer can recei/e )er.onali.e' recommen'ations onl* in
t,e B2B ?e% S,o) sales scenario.
Which of the following are functions of the Web Channel ,)
Ser$ice scenario?
C&stomer Sel(-Ser/iceF Pro/i'es c&stomer 1it, sel(-ser/ice (or
c&stomer in(ormation an' maintainance: @$. Pag 87
Cno1le'ge ManagementF ;na%les c&stomer to researc, ans
resol/e t,eir o1n ser/ice )ro%lems : @$. Pag 87
;mail !)'ate Ser/iceF ;na%les com)anies to recei/e reg&larl*
email &)'ate (rom t,eir c&stomers :
@i/e C&stomer S&))ortF Allo1s organi.ations to )ro/i'e inme'iate
assistance to c&stomer &sing t,e: @$. Pag 87
Tra'e Promotion ManagementF ;na%les c&stomer to manage t,eir
c&rrent )romotions an' ser/ice :
A brand owner works together with some partner to
positions new product in the market4 (hey therefore
implement SAP CRM Partner Channel Management
Which of the following statements are correct in this
scenario?
SAP "et?ea/er Portal is man'ator* to ena%le SAP CRM Partner
Management ca)a%ilities
?or67o1 ca)a%ilities can %e &se' to 'istri%&te lea's t,at are
create' %* t,e %ran' o1ner to t,e a))ro)riate )artner )ag $$0
Colla%orati/e S,o1rooms can %e &se' to incor)orate )artners in
t,e ;-Commerce strateg* @$. Pag $$4
T,e %ran' o1ner an' )artners access t,e SAP CRM s*stem &sing
'iGerent roles in t,e CRM ?e%Client !I creo
Mar6eting an' sales )rocesses can %e integrate' 1it,in SAP CRM
Partner C,annel Management, %&t not ser/ice: (alsa
(here are se$eral #nteraction Center 0#C3 functions that
support agents, e/ecti$ely working with +
Which of the following features can be related to agent
guidance?
Cno1le'ge article ro&ting
Ser/ice le/el 1or67o1s
Intent-'ri/en interaction @$. Pag $74
Interacti/e scri)ting @$. Pag $72
TCRM$0 - $2.Acco&nt Management, $4.#rgani.ational Management,
$4. Pro'&ct Master
MAST;R 5ATA
$
(he business partner concept in SAP CRM supports business
partner role that classify accounts according to their
business functions
Which of the following statements about business partner
roles account is true?

T,e assigne' %&siness )artner role 'escri%es a %&sines-rele/ant
connection %et1een t1o acco&nts or contacts
(also )ag
2>4

T,e %&siness )artner role assigne' to an acco&nt 'etermines t,e
n&m%er range t,at 1ill %e &se'.
(also )ag
28>
+ T,e acco&nt nee's to ,a/e t,e %&siness )artner roles -)ros)ect-
assigne' to it in or'er to act as t,e )artner (&nction -)ros)ect- 1it,in
)ag 2>2
a %:

T,e assigne' %&siness )artner role in7&ences 'ata e9c,ange
%et1een SAP CRM an' SAP ;RP
(alsa )ag
2>0
2
Which of the following are aspects of organiational
Management in SAP CRM?
9 Assignment o( a res)onsi%le em)lo*ee to a )osition )ag 454
9
C,aracteri.ation o( organi.ational &nits %* organi.ational an' general
attri%&tes )ag 440
Assignment o( a res)onsi%le em)lo*ee to an organi.ational &nit

Assignment o( t,e res)onsi%le organi.ational &nit in t,e em)lo*ee
master 'ata
9 5e0nition o( r&les to 'etermine t,e res)onsi%le organi.ational &nit )ag 440
4
SAP CRM supports se$eral strategies for importing and
maintaining business partner master data
Which of the following are supported strategies for creating
business partners?
;-mail Res)on'e Managemente S*stem <;RMS=
Partner 'etermination )roce'&re
+ 5o1nloa' (rom SAP ;RP )ag 420
+ Internet sel(-registration t,ro&g, t,e 1e% s,o) )ag 420
4
*ou ha$e decided to utilie the product master concepts for
capturing some new characteristics about your products4
Which of the following are steps to enhance a product master
in SAP CRM with new "elds
Assign a /ie1 to t,e set t*)e
Assign a )ro'&ct categor* to a transaction t*)e
+ Assign a )ro'&ct categor* to a )ro'&ct master )ag 480
+ Assign a set t*)e to a )ro'&ct categor* )ag 47>
+ Create ne1 attri%&tes an' a set t*)e )ag 47>
5
Which assignment do you need to make in customiing when
setting up organiational data determination
At least one 'etermination r&le ,as to %e assign to a transaction t*)e
+
At least one 'etermination r&le ,as to %e assign to an organi.ational
'ata )ro0le )ag 455

or t,e -#rgani.ational Mo'el-'etermination r&le t*)e,
res)onsa%ilities ,a/e to %e assigne 'irec:
+
An organi.ational 'ata )ro0le ,as to %e assigne' to a transaction
t*)e )ag 456
6
Which information in the SAP CRM business partner record
determines the account groups that are assigned to a
B&siness )artner categor*
Classi0cation
Acco&nt T*)e
+ Acco&nt 3ro&)ing PA3 28>
7
#n account managemente within SAP CRM, number
assignment is determined by which of the following ob!ects
dutring account creation?
Acco&nt t*)e
Role
+ 3ro&)ing )ag 28>
B&siness )artner categor*
8 *ou want to maintain the organiational structure in SAP CRM
What do you ha$e to consider?
+
Sales, ser/ice, an' mar6eting str&ct&res can %e integrate' 1it,in one
organi.ational mo'el )ag 440

To allo1 t,e re)lication o( sales or'er to SAP ;RP, t,e organi.ational
mo'el in SAP CRM ,as to %e i'en:

To allo1 a&tomatic 'etermination o( organi.ational &nits in %&siness
transactions, *o& ,a/e to 'e0ne an'

Ho& can ma) a matri9 str&ct&re 1it, t,e organi.ational mo'el in SAP
CRM (also 442
>
-rom a technical point of $iew, the SAP CRM product master
is comprised of which of the following?
Aierarc,ies
Classi0cations
+ Set t*)es )ag 476
iel' 3ro&)s
$
0
(he account hierarchy allows you to group account in a multi)
le$el group hierarchy?
Which of the following are account hierarchy categories?
Acco&nt Classi0cation
+ Pricing )ag 4$8
Contract Management
Partner 'etermination
+ Re)orting )ag 4$8
$
$
*ou want to create a product promotion to be used in the
interaction center or in the Web shop, and want +
Where do you maintain accessories for the new product?
In t,e To) " list
In t,e cross sellI &) sellI 'o1n sell r&les
+ In )ro'&ct master maintanance PA3 474
In Tra'e Promotion Management
TCRM20 - 8.Intro'&ction to CRM Mi''le1are, >. 5ata ;9c,ange 1it,
;RP Bac6en', $0.CRM Mi''le1are #)erations, $$.5ata ;9c,ange 1it,
4r' Part* Bac6en', $2. B?<BI= A'a)ter #/er/ie1
MI55@;?AR;
$
*ou want to be noti"ed when 1doc message are not e&ecute
properly
5ow do you enable this?
!se t,e Comm&nication Station
+ !se t,e B'oc Mo'eler 46$
Ma6e error Aan'ler settings
Con0g&re t,e 2RC Monitor
2
*ou are responsible for data load of business ob!ects from SAP
,RP to SAP CRM, such as business partners and sales orders
Where do you apply to reduce the data load
In t,e o&t%o&n' 2&e&es
In t,e A'ministrator Console
In t,e B'oc Mo'eler
+ In t,e B&siness A'a)ter o%Eects 445
4
Which of the following statements best describes the
structure of Customiing
T,e al1a*s contain more t,an one 'ata%ase ta%le
T,e* al1a*s contain e9actl* one 'ata%ase ta%le
+ T,e* al1a*s contain one or more 'ata%ase ta%les 408
T,e* al1a*s contain a ma9im&m o( t1o 'ata%ase ta%les
4
(here is a predi"ned data tranfer from ,R6 to SAP CRM for
se$eral Customiing+
What do you consider regarding the "ltering of customiing
data?

iltering is )ossi%le. ilter criteria 'e0ne' in SAP ;RP 1ill %e
a&tomaticall* s*c,roni.e
+
iltering is )ossi%le. ilter criteria 'e0ne' in SAP CRM 1ill %e
a&tomaticall* s*nc,roni.e 445

iltering is )ossi%le. ilter criteria 'e0ne' in SAP CRM m&st %e
man&all* s*nc,roni.e

iltering is not )osi%le. 5ata t,at is not re2&ire' in SAP CRM ,as to %e
'elete' a(ter: A@SA
5
*ou ha$e to con"gure the download of business ob!ects from
SAP ,RP to SAP CRM
Which of the following are rele$ant process steps for the
initial loading of business ob!ects+
+ Monitor 'o1nloa's /ia t,e 'o1nloa' monitor <transaction R4AM$= 408 - 442

Acti/ate t,e re)lication an' realignment 2&e&e <transaction
SM#AB!;!;=
+ 5e0ne t,e %loc6 si.e (or a'a)ter o%Eects <transaction R4AC$= 447 - 467 - 42$
Assign B'oc in t,e A'ministration Console <transaction SM#;AC=
6
1usiness partners created in SAP CRM are not transferred to
SAP ,RP+
What do you need to do to resol$e this SAP CRM Middleware)
related+
+ C,ec6 #%Eect Management in SAP CRM
C,ec6 erroneo&s B'oc message in SAP CRM
+ C,ec6 n&m%er range assignments in SAP ;RP an' SAP CRM (or %:
C,ec6 mB5oc )rocessing in SAP ;RP
+ C,ec6 RC connections
7
What do you need to consider regarding data replication with
SAP CRM Middleware
Preg&nta 4 'el
e9amen
5ata is re)licate' to in'i/i'&al &sers (or mo%ile a))lication 'ata
+ 5ata is re)licate' to sites as 'e0ne' in s&%scri)tions 477

5ata is re)licate' accor'ing to t,e 'e0nition o( t,e %&siness
'oc&ment :

5ata is re)licate' to e9ternal s*stem %ase' on t,e 'e0nition in t,e
res)e:
TCRM$0 4.SAP CRM Mar6eting, 4.SAP CRM ?e% C,annel, 6.SAP CRM
Sales, 7.SAP CRM Ser/ice, $0. SAP CRM Anal*tics
SC;"ARI#S
$
What is used to model comple& ob!ect for your customer
within SAP CRM Ser$ice
Ser/ice arrangements
+ Installe' %ase management Pag. $8$
#%Eects
Ser/ice Contracts
2
*our customer asks you to e&plain the di/erence between
%uotations and sales orders4
Which function is supported in %uotations but not in sales
orders within SAP CRM
!se o( )a*ment car's
+ Sales )ro%a%ilit* )ag $40
A/aila%ilit* c,ec6
Cam)aing 5etermination
4
Which of the following are key elements of the 7Sales
Methology7opportunity in the SAP CRM
+ B&*ing Center )ag $46
+ #))ort&nit* assessment )ag $46
+ Sales Assistant )ag $46
Case Management
Interacti/e Scri)t
4
Which statements regarding the analytical capabilities in SAP
CRM are correct?
+ SAP CRM Anal*tics ena%les *o& to )re'ict c&stomer %e,a/ior )ag 24>
+
CRM interacti/e re)orts can %e &se' to anal*.e o%Eects s&c, as
acti/ities, lea', an' o))ort&nities. )ag 244
+
Anal*sis scenarios )ro/i'es )re'e0ne' )ac6ages an' content (or
controlling c&rtomer-(oc&se' )rocesses )ag 240

SAP CRM Anal*tics ena%les *o& to tran(er SAP ;RP 'oc&ment into t,e
SAP CRM s*stem (or anal*sis

SAP CRM Anal*tics s&))orts )lanning an' (orecasts 1it, t,e ,el) o(
t,e inance an' Controlling com)onents in t,e S:.
5
Which of the following are functional enhancements of the
ser$ice contract that generate follow)up document at
speci"ed points in time?
Ser/ice le/el agreements
Ser/ice #r'ers
+ Ser/ice )lan Pag $85
#%Eect list
6
Which of the following are rele$ant documents within a
ser$ice process in SAP CRM?
Scra))ing 5oc&ment
Ser/ice 5eli/er*
+ Ser/ice #r'er )ag $8>
+ Billing 5oc&ment )ag $8>
+ Ser/ice Con(ormation )ag $8>
7
*ou want to create sales orders in SAP CRM and replicate
them to SAP ,RP
What do you ha$e to consider?
+
Sales or'ers can onl* %e re)licate' to SAP ;RP i( t,e* ,a/e %een
)rocesse' 1it,o&t errors )ag $52
+ Sales or'ers can %e create' 1it, re(erence to an o))ort&nit* )ag $44

#&t%o&n' 'eli/er* )ic6ing an' )ac6ing o( sales or'ers is carrie' o&t
in SAP CRM (alsa
+ Sales or'ers m&st %e %ille' in SAP CRM (alsa
8
#n Marketing, (he segmentations model is used to create
segments and target group
Which statement is correct in this conte&t?
A segment can %elong to 'iGerent segmentation mo'els (alsa
+
A segmentation mo'el can contain segments, target gro&)s, or
target gro&)s t,at are %ase': )ag 54

A target gro&) t,at is alrea'* %ase' on a segment can %e assigne' to
anot,er segment or: (alsa
A segment m&st ,a/e a target gro&) assigne' to it (alsa
>
-or marketing purpose, your customer plans to create target
groups based on the attributes hobbies, region and sales
$olume4
Which data sources do you suggest to your customer for
segmentation
Interacti/e Re)orts
+ B&siness ?are,o&se In(oC&%es <SAP B? B&er*= )ag 54
+ In(osets )ag 54
B&siness Partner act S,eet
+ Mar6eting Attri%&te sets <(rom acco&nts= )ag 54
$
0
*our customer sets up a hierarchically structured marketing
pro!ect in SAP CRM and maked $arious obser$ations
Which statement do you agree?

Mar6eting )lans (oc&s on t,e o)erati/e le/el, 1,ereas cam)aigns
(oc&s on t,e strategic le/el.

Mar6eting )lans elements are man'ator* to str&ct&re t,e mar6eting
)roEect
Target 3ro&)s ,a/e to %e assigne' on mar6eting )lan le/el (alsa

It is )ossi%le to create a cam)aign 1it,o&t an assignment to a
mar6eting )lan )ag 50
TCRM$0, TCRM20, "?00$, CR$40
T;CA"#@#3H A"5 I"T;3RATI#"
$
Which application can be integrated with SAP CRM to ensure
that sales orders items are deli$eres on time?
SAP P@M
+
SAP SCM
@$, PA3
$7
SAP SRM
SAP ;?M
2
Which of the following are standard ways of adapting the SAP
CRM system to speci"c needs?
!sing t,e Mo'i0cation A'E&stment 5irector*
+ !sing t,e J2;; A))lication Console
+ !sing B&siness A''-Ins <BA'Is=
!sing Im)lementation g&i'e <IM3= acti/ities
4
What is integrated in SAP ,RP system and acts as a
counterpart to the sap CRM 7R89 Adapter7 to support data
comunication between two +
+ Pl&g-In @2, 280
Process Integration <PI=
Mi''le1are
SAP Connect
4
Which of the following componets of the SAP Solution
Manager Support the #mplementation pha+
+ 3ra),icall* 'is)la*e' SAP CRM %&siness scenarios @$, PA3 258 - 260

Im)lementation an' test tool, (or e9am)le t,e IM3 or t,e Test
?or6%enc,
+ SAP ;arl* ?atc, Alert re)orts @$, PA3 258 - 26$

S6ill-%ase' allocation re)orts to assign 2&ali0e' em)lo*ees to t,e
)roEect
+
Roa'ma)s )ro/i'ing lin6s to accelerators an' tools t,at )er(orm
)roEect tas6s.
@$, PA3
25>
5
:sing the SAP CRM Middleware, material master data from
SAP ,RP can be loaded into SAP CRM product master data
What customiing must be loaded before this can take place
Item Categories
Material master classi0cation
+
Base ,ierarc,ies
@$ )ag
477
Con'ition 'ata
6 *ou want to create a new CRM interacti$e report
Which of the following steps from part of the de"nition
process?
9
Select Re)ort area
@$ PA3
244
5e0ne 5as,%oar'
Select In(oSet B&er*
9
5e0ne Ta%le
@$ $PA3
244
9
S,are Re)ort
@$ PA3
245
7
Which of the following SAP CRM #nteraction channels focuses
in indirect sales?
+
Partner c,annel management
@$ PA3
>7
Interaction Center
Contract Management
?e% C,annel
8
Which of the following are integral component of the Swith
-ramework+
Re/erse s1itc, (or e/er* %&siness (&nction
+ @in6 to t,e corres)on'ing c&stomi.ing settings (or a %&siness (&ntions
+ Test catalogs (or t,e %&siness (&nctions
+ In(ormation a%o&t t,e 'e)en'encies %et1een %&siness (&nctions
Release notes (or t,e %&siness (&nctions
>
Which of the following ar key capabilities of the SAP CRM
solution?
+
Partner C,annel Management
@$ PA3
>5
S&r/e* A))lication
B&siness Planning
+
iel' A))lications
@$ PA3
207
+
Interaction Center
@$ PA3
$5>
$
0
A business scenario re%uires you to create a new customer)
speci"c transaction type, for e&ample +
Which of the following are possible subse%uent tasks, after
creating a new transaction type?
+ Maintain co)*ing control PA3 26>
+ Maintain item categor* 'etermination PA3 26>
Maintain a transaction 'etermination )ro0le
Maintain ,ea'er categor* 'etermination
$
$
What are the ad$antages of the SAP ,nhancement Package
concept?

Ho& no longer nee' to r&n test cases since t,e* are a&tomaticall*
triggere' in t,e %ac6gro&n' 1,en *o& im)lement
+
?,en *o& &se SAP ;n,ancement Pac6ages, *o& no longer nee' to
im)lement SAP S&))ort Pac6ages

Ho& can selecti/el* acti/ate %&siness (&nctions to &se s)eci0c
(&nctions or )rocesses
+
T,e installation o( an SAP ;n,ancement Pac6age ,as no im)act on
e9isting %&siness )rocesses or &ser inter(aces:
@$, PA3
2>
$
2
Which of the following functions related to SAP CRM
processes are only a$ailable in SAP ,RP
Bo&nce Management
+ inantial Acco&nting
Cam)aing Management
+ @ogistics ;9ec&tion
Billing
TCRM20 - 2. Transactional Processing, 4.Acti/it* Management
TRA"SACTI#"A@ PR#C;SSI"3
Which of the following describes the nature of a business
transaction?
@ea'ing %&siness transaction categor* )ag 27
Transaction 'etermination )roce'&res
C&stomi.ing ,ea'er
B&siness transaction )ro0le
Which of the following are possible in.uencing factors used in
customiing for item category determination?
Item Categor* gro&) )ag 40
Transaction T*)e )ag 40
C&stomerIMaterial In(o Recor'
Item Categor* &sage )ag 40
#rg. 5ata Pro0le
*our customer wants to use a new business acti$ity for
capturing trade fair contacts
Maintain item categor* 'etermination (or t,e tra'e (air contact
transaction t*)e
Maintain 2&estionnaire 'etermination (or t,e tra'e (air contacts
transaction t*)e
Maintain B&siness acti/it*-relate' 'ata li6e categor*, )riorit*, an' goal
at c&stomi.ing ,ea'er le/el (or t,e tra'e (air:.
en el
e9amen
trial 'e
SAP
5e0ne a transaction t*)e (or t,e tra'e (air contacts 1it, lea'ing
transaction categor* -%&siness acti/it*-
(he sales manager at your company needs a tool that can
pro$ide statistics for the number of acti$ities completed of
certain categories by his choice4 What tool should you
recommend?
Acti/it* Jo&rnal PA3 $$4
Action Monitor
Acti/it* Monitor
Pi)eline Anal*sis
Within acti$ity transactions, which of the following is normally
used to record and update product related information
gathered from customer $isits or telephone calls?
B&estionnaire
Acti/it* Jo&rnal PA3 $$4
Actions
Pro'&ct Promotion @ist
Starting with a %uotation document, you want to create a
follow)up sales order document4
Which of the following does not belong to copying control?
Co)*ing control (or item categories
Co)*ing ro&tines &sing a BA'I
Co)*ing control (or transaction t*)es
Co)*ing control (or transaction ,istor* PA3 $$2
Which of the following statement regarding the basic
customiing of business transactions is correct?
A transaction t*)e is al1a*s lin6e' to one lea'ing transaction
categor* PA3 27
A transaction t*)e contains all rele/ant item categories
An item categor* can onl* %e lin6e' to one transaction t*)e
An item categor* can contain ot,ers item categories
TCRM20 - $4.Intro'&ction to CRM ?e%Client !I, $5.B&siness Roles,
$6."a/igation Bar, $7.Arc,itect&re, $8.!I Con0g&ration, $>.
;9tensi%ilit* Tools, 20.Com)onent ;n,ancement Conce)t, 2$.S6ins
an' Icons
!S;R I"T;RAC;
$
Which of the following describes an accurate SAP CRM user
interface strategy?

B&siness &sers &se CRM ?e%Client !I. A'ministrators &se eit,er SAP
3!I or CRM ?e%Client !I )ag 54$
+
B&siness &sers &se CRM ?e%Client !I. A'/ance' %&siness &sers &se
SAP 3!I

B&siness &sers &se SAP 3!I. A'/ance' %&siness &sers &se CRM
?e%Client !I.

B&siness &sers &se CRM ?e%Client !I. A'ministrator &sea eit,er SAP
3!I or Peo)le-Centric !I
2
Personaliating the CRM WebClient :# can be helpful for
e&perienced users but can also cause trouble for support
Where do you deacti$ate the personaliation option to
restrict users from creating personalied layouts of o$er$iew
pa+
In s1itc, (rame1or6 settings
9 In a&t,ori.ation role maintenance
In t,e central )ersonali.ation settings
+ In %&siness Role C&stomi.ing )ag 558
4
;uring an upgrade from SAP CRM <4=, you customie
business roles4 1usiness roles4 1usiness role are the key to
the whole CRM WebClient :#
What is controlled directly by a business roles?
T,e )osition in t,e organi.ational mo'el to 1,ic, a &ser is assign
T,e role )ro0le 6e* (or access to SAP 3!I-%ase' transaction
+ T,e assigne' la*o&t, tec,nicall, an' (&nctions )ro0les )ag 555
+
t,e na/igation %ar )ro0les t,at in t&rn 'e0nes 1or6 center )ages,
1or6 center lin6 gro&)s, an' 'irect lin6 gro&)s )ag 555
+ T,e role con0g&ration 6e* an' t,e associete PC3 )ag 555
4
Sales Representati$e using the CRM WebClient :# complain
that the na$igation bar has recently changed4 >inks the used
in the pas+
Which of the following changes de"nitely does not cause this
beha$ior and can be e&cluded?
C,anges 1it,in %&siness role c&stomi.ing si lo ca&sa 556
C,anges 1it,in t,e organi.ational mo'el si lo ca&sa 558
+ C,anges 1it,in t,e %&siness transaction )ro0le
C,anges 1it,in t,e na/igation %ar )ro0le si lo ca&sa 556
5
(he na$igation bar pro"le basically controls the ma&imum
number of a$ailable links in the WebClient :#
Which of the following ob!ects can be directly assigned to a
na$igation bar pro"le?
@a*o&t com)onents
&nction )ro0les
B&siness roles
9 5irect lin6 gro&)s )ag 556
9 ?or6 centers )ag 556
6
*ou want to control access to business ob!ects to restrict
authoriation+
(o what do you ha$e to assign autoriation roles 0P-C? Roles3
+ B&siness roles )ag 555
!sers
#rgani.ational !nit
Positions
7
Which of the following capabilities are supported by the
application ,nhancement +
Creation o( en,ancement s)ots
Creation o( com)onent en,ancements
+ Creation o( calc&late' 0el's PA3 744 - 746 - 740
+ Creation o( 'ata%ase ta%les PA3 744- 744
8
*our company runs SAP ,RP and SAP CRM but does not utilie
tha SAP @etwea$er Portal or any other portal product
What would you do if a SAP CRM user re%uired access to the
SAP ,RP (ransaction 7;isplay bill of MaterialAA ?
+ !se t,e Transaction @a&nc,er PA3 624
Start t,e Kirt&al Mac,ine Container <KMC=
Install t,e Ma)Bo9
Im)lement Single Sign-#n certi0cates
>
Which actions can you perform using the :# Component
Workbench?
+ ;n,ance /ie1s to re'e0ne controller met,o's. 64>
Create SAP 'esign o%Eects to c,ange 0el' la%els
+ Per(orm la*o&t c,anges &sing t,e !I Con0g&ration Tool. 647
@a&nc, t,e A))lications ;n,ancement Tool to create ne1 0el's
$
0
,&tended :# enhancements can be implemented utiliing the
component enhancement+
Which of the following aspects is not part of this concept?

An en,ancement set is &se' to gro&) se/eral com)onent
en,ancement :
An en,ancement set can %e assign to a rele/ant client
+
An en,ancement set can %e 'e0ne in'e)en'entl* o( ;as*
;n,ancement:
R
An en,ancement set can %e create' &sing t,e ;as* ;n,ancement
?or6%enc,
$
$
(here are se$eral ways to adapt a CRM WebClient :#
$iew8application
Which of the following tasks can you perform using the :#
con"guration +
Create 'esign o%Eects
Create ne1 c&stomer-s)eci0c 0el's
Maintain /ie1 s6ins
+ A''Iremo/e 0el's toI(orm a /ie1 674 straig,t ,ea'
$
2
(he Central Sharing (ool allows information such as sa$ed
searches, tags, and fa$orites+
What do you need in the corresponding business role in order
to work as a Shared Admin+
A s)eci0c na/igation %ar )ro0le
A s)eci0c la*o&t )ro0le
A s)eci0c tec,nical )ro0le
+ A s)eci0c (&nction )ro0le PA3 586

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