1.

Executive Summary
Every student of Bachelors in Business Administration at Bahria Institute of
Management Sciences has an essental requirement to do Six to Eight weeks
internshi in any of the well reuted organi!ation. "he urose of this rogram is
to acquaint the students with ractical alications of theoretical concets taught
to them during conduct of their BBA rogram. I did internshi in Silk Bank. it was
a nice oortunity to have a close comarison of theoretical concet in ractical
field# involving the use of rimary and secondary data. All the efforts on the way
are summari!ed in shae of this Internshi $eort. $eort starts with the toic
Introduction of %anking. "he word &Bank& is said to have %een derived from the
words Bancus or Banque or Bank. "his history of %anking is traced to as early as
'((( B.). "alking a%out commercial %anking in *akistan It was very difficult for
*akistan to %uild u its own Banking system immediately after indeendence
without sufficient resources. By +(th ,une 1-./ the num%er of schedule %anks in
*akistan declined from mere scratch. "oday there are more than 0((( %ranches
of commercial %anks along with an esta%lished network of sulementary
financial institutions. All this develoment in the %anking sector is the result of
untiring efforts of six decades.
1uring the time of my internshi in Silk Bank I got the chance to work in all the
deartments of Silk Bank working there. 1uties and learning in each deartment
is given in this reort. "alking a%out financial erformance of the %ank in '((/ all
the financial indicators are showing ositive results when the financial
erformance of the %ank in '((/ is comared with financial erformance of '((0.
1uring '((/ Silk Bank also won some awards. At the end of this reort I have
given my suggestion for the imrovement of the %ank.
2. Introduction
2.1. Central background information
"he word &Bank& is said to have %een derived from the words Bancus or Banque
or Bank. "his history of %anking is traced to as early as '((( B.). "he riests in
2reece used to kee money and valua%les of the eole in temles. "hese
riests thus acted as financial agents. "he origin of %anking is also traced to
early goldsmiths. "hey used to kee strong safes for storing the money and
valua%les of the eole. "he ersons who had surlus money found it safe and
convenient of deosit their valua%les with them. "he first stage in the
develoment of modern %anking# thus# was the acceting of deosits of cash
from those ersons who had surlus money with them.
"he goldsmiths used to issue receits for the money deosited with them. "hese
receits %egan to ass from hand to hand in settlement of transactions %ecause
eole had confidence in the integrity and solvency of goldsmiths. 3hen it was
found that these receits were fully acceted in ayment of de%ts4 then the
receits were drawn in such a way that it entitled any holder to claim the
secified amount of money from goldsmiths. A deositor who is to make the
ayments may now get the money in cash from goldsmiths or ay over the
receit to the creditor. "hese receits were the earlier %ank notes. "he second
stage in the develoment of %anking thus was the issue of %ank notes.
"he goldsmiths soon discovered that all the eole who had deosited money
with them do not come to withdraw their funds in cash. "hey found that only a
few ersons resented the receits for encashment during a given eriod of time.
"hey also found that most of the money deosited with them was lying idle. At
the same time4 they found that they were %eing constantly requested for loan on
good security. "hey thought it rofita%le to lend at least some of the money
deosited with them to the needy ersons. "his roved quite a rofita%le
%usiness for the5 goldsmiths. "hey instead of charging safe keeing charges
from the deositors %egan to give them interest on the money deosited with
them. "his was the third stage in the develoment of %anking.
2.1.1 History of Banking in Pakistan
"he interesting oint which I o%served during the san of mine internshi was the
historical %ackground of Banking 6 7inancial sector which is the one in which
great imrovement and growth is o%served since the formation of *akistan. 7or
studying the growth of this sector we can divide it into three stages# which are as
follows8
*re9:ationali!ation Era
:ationali!ation Era
*ost :ationali!ation Era
strategic aim the %ank lans to increase its %ranch network# rovide highly
innovative customer deosit and develo strong risk management systems.
Performance of the Silk bank bank
1eteriorating overall erformance
2igh nls
1eclining sreads
;ower caital gans
Silk %ank %ank achieves a modest increasing in its total assets during the year
'((/. the %anks also exanded the %reanch nework from <= >end ?ully@. "he %ank
mamges to secure high growth in credit comara%le to its eer %anks. "he %ank
focuses more on the cororate sector financing while the share of consumer
financing decreased. "heis is translated into low credit risk.
Saudi ak %anks erformance measured in terms of the %oth $AE and $oa
marked a significant decline. "his as mainly due to continues erosion of
revaluation surlus and negative sreads with low volume frowth. "here is %een
a su%stantial growth in other oerations system with fee %ased having a greater
roortion. "he %ank with enhances focus on treasury function achieved higher
income from dealing with foreign currencies. "his continues to %e a sta%le cource
of revenue. "he oerating cost of %ank increased almost dou%led mainly %ecuae
of increase in %ranch network and higher emloyee comensation. "he total net
revenue could not %e sustained %y low net revenue of the %anking resulting in re
rovision oerating rofit
Suring 1B(- the %anks erformance still showed negative $AE the %ank has
%een acquired %y a constrotium and still undergoing the consolidation rocess.
"he current macro economic sitation and %ullish market further agrivate situation
%y eroding of revaluation surlus
2oing forward the new management olans to grow and increase the si!e of
%alance sheet %y enhancing market share this is lanning to launch a suite of
roductsCalternativedelivery channels and services it also lans to launch
seciali!ed %usiness units for customer cororate and investment %anking the
ste taken will hel the %ank move to the next level and change the iage to
vi%rant rogressive and growing %ank
3 Companys analysis (in terms of)
3.1 Operational analysis
Darious deartments are working in all the %ranches of Silk %ank to facilitate the
customers. 7ollowing are the %anking deartments functioning in silk.
3.1.2 Operational departments of Silk Bank
Account oening deartment.
)ash deartment.
)redit deartment.
;ockers deartment.
Bill clearing deartment.
7oreign exchange deartment.
Accounts opening department
Basic function of the accounts deartment is to oen new account and facilitate
the customer for the account oening urose. "here are certain formalities
which are to %e o%served for oening of an account with a Bank. "hese
formalities in %rief are as under8
O!"A# APP#$CA%$O&'
"he customer is to fill EAccount Aening 7orm. It is a formal request %y a
customer to the %ank to allow him to have and oerate the account.
Documents require for opening an account:
)oy of ):I)
Service certificate or student card.
Ftility %ill
*rovisional receit
GH) >Gnow Hour )ustomer@
SPECIMEN SIGNA!"E:
3hen the Banker is satisfied a%out the integrity of the customer# he agrees to
oen the account. "he Banker o%tains the secimen signatures of the customer
on the signature %ook or on card.
Posting the account on the s#stem:
After that officer has to ost the new account on comuter system for further
rocessing. 1uring the rocess customer id and account num%er is generated.
:ew account remains active for one day after that it is %locked %y the head office
until ):I) of the customer is verified from :A1$A.
Cheque book issuing:
After the ):I) verification account oening officer has to issue a cheque %ook to
customer so that he can %e a%le to make withdrawal from his account. :ow a day
in Silk Bank cheque %ook issuing rocess is centrali!ed that take (< days to
comlete.
SEC"EC$:
"he secrecy of deositorIs account is the. $esonsi%ility of every official engaged
in the Bank service.
#pes of accounts:
In%i&i%ual accounts:
Individual accounts are the most common ersonal investment accounts.
Aened %y single erson.
'(IN ACC(!N:
A ?oint account occurs when two or more than two customers have one account.
"he arties to a ?oint account are considered in law as they are one erson.
)usiness accounts:
Business accounts can %e oened %y institutions# comanies# artnershis#
trusts and non9rofit organi!ations. 7ollowing documents are required.
)((*S "E+AING ( C!S(ME"S:
*ay9in9Sli
3hen money is to %e deosited in the %ank the ay in sli is to %e filled. "he
o%?ect of this %ook is to rovide the customer with the %ankIs acknowledgement
for receit of money to %e credited his account.
Cheque )ook
A cheque%ook contains a num%er of cheques# which is given to a customer uon
written request and after marking the ayment for the cheque%ook. It ena%les a
customer to make withdrawal from his account or make ayment to various
arties %y issue of cheques.
G"(!NDS ,(" C+(SING -E C!S(ME".S ACC(!N:
"he %anker may close the account of the customer due to following reasons8
:otice %y a )ustomer
1eath of a )ustomer
)ustomerIs Insanity
By order of court
I/ N(ICE )$ C!S(ME":
"he %anker closes the account of the customer on the alication of the
customer for closing his account.
II/ DEA- (, C!S(ME":
An death of his customer# the %ank must sto ayment on cheques drawn on him
%y the deceased customer %ecause the death revokes his authority to ay such
cheque. "he heirs or the executors of the deceased customer are not authori!ed
to oerate on the account4 it can act only in accordance with rovisions
mentioned in the letter of ro%ate issued %y a cometent courts.
III@ )FS"AME$IS I:SA:I"H8
If the customer %ecomes insane or mental it terminates the %ankerIs authority to
act as his customerIs agent. Since the %anker customer relationshi comes to
end# in such as situation# it is usually considered that the %ankerIs authority to
ay his customerIs cheques is revoked %y notice of insanity. Jowever# the
%ankers treat their customers as it unless a fairly inclusive evidence of the
customerIs insanity is availa%le to them.
I0/ ("DE" (, C(!":
A court of law may serve a %anker with an order in garnish roceeding in
execution of a decree rohi%iting him from honoring a customerIs cheques.
Cash %epartment
)ash 1eartment is very sensitive and risky art of the %ank. Dery causations
and cometent ersonnel are needed for the ,o%. SI;G BA:G has really such a
diligent staff with arecia%le cometencies and will to do work. Main function of
cash deartment is to deal with cash ayment and cash receits.
Cash %eposit proce%ure:
"he customer fills the ay sli. "he cashier receives the ay sli and cash. Je
counts the cash and makes the detail of the notes at the %ack of the ay sli.
"hen he comares the detail with amount written on sli and signs the ay Sli.
"hen he credits the entries in the comuter %y serial :o# account tye# Account
num%er and amount. *uts the stam of the Kcash $eceivedL on the ayment sli.
"he first ortion is for %ank record while other one is given to the customer.
Cash pa#ments proce%ure:
3hen a customer comes to withdraw a certain amount from his account# he
%rings a )heque along with him. In this case the following stes are taken.
"he cashier receives the cheque and checks it whether it is ost dated or
redated. )heque can %e cashed within six months. A redated cheque cannot
%e cashed. Je takes two signatures at the %ack of the cheque from the %earer.
Je gives the cheque for osting at the comuter. "he comuter checks out
whether there is %alance in the account or not. Ather instructions are also
received e.g. %locked# fro!en# Etc. the osting is done in the comuter and the
cheque is stamed osted with the serial num%er and date. Je gives the cash to
%earer and the resected account is de%ited.
(nline fun% transfer:
Another function of the cash deartment is of online transfer of funds.
)ustomer has give filled remittances form with cash or without cash >from
account transfer@ to the cashier in cash deartment who will then credits the
%eneficiary account.
Balancing cash at the end and transferring excess cash8
At the day end cash deartment is resonsi%le for %alancing the cash. *hysical
cash should %e %alanced with the amount in the comuter. BranchIs limit for cash
is .( million.
C"EDI DEPA"MEN
Introduction
Securities
"yes of credits
Intro%uction:
"he function of credit deartment is to lend money in the form of clean advances#
against romissory notes# as well as secured advances against tangi%le and
marketa%le securities. "he %ankers refer such securities that do not run the risk
of general dereciation due to market fluctuations. )ommon Securities for the
%ankerIs advances are as under89
SEC!"IIES:
12 Guarantees
3hen an alication for advance cannot offer any tangi%le security# the %anker
may rely on ersonal guarantees to rotect himself against loss on advances or
overdraft to the alicant.
32 Mortgage
A mortgage is the transfer of an interest in secific immova%le roerty for the
urose of security the ayment of money advanced or to %e advanced %y way
of loan# and existing or future de%t# or the erformance of an engagement which
may rise to a ecuniary lia%ility. "he transfer is called a mortgagor# the transferee
a mortgage.
42 -#pothecation
3hen roerty in the shae of goods is charged as security for a loan form the
%ank the ownershi and ossession is left with the %orrower# the goods are said
to %e Jyothecated "he essence of hyothecation is that neither the roerty in
the goods not the ossession of them are ossession is left with the %orrower#
the goods are said to %e Jyothecated the essence of hyothecation is that
neither the roerty in the goods not the ossession of them are ossessed %y
the lender# %ut the security is granted %y means of letter of hyothecation# which
usually rovides for a %ankerIs charge on the hyothecation goods.
52 Ple%ge
In a ledge the ownershi remains with ledge# %ut the ledge has the exclusive
ossession of roerty until the advance is reaid in full. 3hile in case of the
default the ledge has the ower of sale after giving due notice.
62 Promissor# Note
Sometimes romissory note is also acceted as a security# EA romissory note is
an instruments in writing containing an unconditional undertaking signed %y the
maker# to ay on demand or at a fixed or determina%le future time a certain sum
of money only# to or to the order of certain ersons# or to the %earer or the
instrument.E A romissory note is incomlete until has %een delivered to ayee or
the %earer. Moreover# the sum romised in a romissory note may %e made %y
two or more makers who may %e lia%le there on ?ointly and severally.
$PES (, AD0ANCES:
"he advances which are given %y Silk Bank ;imited are as under89
12 Deman% ,inance 7(r%inar# +oan/
1emand 7inances are those advances which are allowed in lum sum for a fixed
eriod and are reaya%le lum sum or gradually in installments.
$PES (, AD0ANCES
Deman% ,inance 7Packing Cre%it/
Scheme introduced %y State Bank of *akistan for exorter of caret# surgical
instruments# at !ero ercent rate of interest. 3hile %anks rovides at
concessional rate of interest.
;oan ordinary >1emand 7inance to Students@
Bar!9e9Jasana Scheme ;oans are allowed to the students# teachers without any
interest or mark u with the recommendations of the M*A or M:A.
1emand 7inance >Staff@
;oans are offered to the staff of the following four categories.
Jouse Building ;oans against mortgage of roerty.
;oan for urchasing vehicles.
;oan equivalent to monthIs salary.
32 "unning ,inance 7(&er%raft/
$unning finance >old name overdrafts@ are advances# which are generally# given
to meet temorary requirements of the customers. A good customer use the
%anks running finance limit as a mean of rotecting his credit in the market and
as a line of security defense to meet his commitments.
$PES (, "!NNING ,INANCE
!nsecure%
Fnder such tye of overdraft the %ank ay uon the ersonal security of the
customerIs mentioned on the customerIs account.
Secure%
Fnder this tye of overdraft the %ank allows his customer to withdraw more than
his deosits after giving security against the amount overdrawn.
"he securities against which they given are8
Share certificate# Saving certificate
1eosits
Mortgage of roerty
2uarantee of erson
SMA++ +(ANS
;oan is allowed to contractors clearing and forwarding agents.
42 ,inance against the ,oreign )ills 7,A,)/
"he advance facility is allowed %oth to local foreign %ills and is classified as
under89
7A7B >;ocal@ advance against $ailway receits and truck receit# a comany
with %ills of exchange and invoices# are given under this head.
7A7B >7oreign@ advances against foreign %ill# covering %ills of exchange %ills of
lading airway %ills of exchange %ills of lading airways %ills etc.
52 Agriculture +oans
;oans to the farmers with holding u to '= acres for meeting their short terms#
medium and long terms Agricultural roduction requirements# such as8
Agricultural inuts
"u%e wells
;ive Stock 7raming
;and imrovement
62 In%ustrial +oans
Besides the short9term loans which lay a art in working caital medium and
long9term loans are also given to industrial sector for urchase of machinery and
other caital nature goods.
)ills clearing %epartment
Inro%uction
Every %ank acts in two way i.e.
*aying Bank
)ollecting Bank
Jere in theory no legal o%ligation on a %anker to collect cheques# drawn u to
other %anks for a customer. It is# however# an imortant function of crossed
cheques. A large art of this work is carried out through the :.I.7.".
National Institutional ,acilitation echnologies 7P&t2/ +imite%:
:I7" is a ?oint venture %etween a consortium of six ma?or %anks and rivate
sector. It is resonsi%le for the esta%lishment and management of automated
clearinghouse facilities in *akistan. :I7" is roactively involved in the
moderni!ation of ayment systems in *akistan.
,unction of Clearing Department
"he following are the main functions of clearing deartment.
"o accet transfer deliveries and clearing cheques from the customer of the
%ranch and to arrange for their collection.
"o arrange the ayment of cheque drawn on the %ranch and given for collection
to any other %ranch of silk Bank of *akistan or any other mem%ers# or su%9
mem%ers of the local clearing area..
"o collect amounts of cheques drawn on mem%ers# su%9mem%ers of the local
clearing house# sent for collection %y those silk Bank ;imited# %ranches which are
not reresented a the local clearing area.
Proce%ure of Depositing Cheques in Clearing Department
3henever a customer wants to deosit cheque# etc# he fills a ay in sli and
hands it over the counter along with the instruments he wants to deosit with
%ank. As far as ossi%le# the customer desire that on of the staff mem%er fill in a
sli for him# he should %e o%liged romtly.
Ane ortion of the erforated ay in sli is handed over to the deositor and the
ortion %ecomes the regular ortion of a credit voucher
$PES (, C-E8!ES C(++ECED )$ C+EA"ING DEPA"MEN
ransfer Cheques
"ransfer cheques are those cheques# which are collected and aid %y the same
%ranch of %ank.
ransfer Deli&er# Cheques
"ransfer 1eliver cheques are those cheques# which are collected and aid %y two
different %ranches of a %ank# situated in the same city.
Clearing Cheques
)learing cheques are those cheques in which the ayee >*erson who deosit
cheques for collection@ and the drawer of a cheque maintain the account with
different %anks.
"hese clearing instruments are handed over to :I7" after osting necessary
stams and checking them for any errors. "hen further rocess of clearing is
carried on the %ehalf of :I7".
,ore9 Department
International trade is growing and with the develoment of international trade it
has %ecome more imerative. 7or countries to devote more and more attention to
the comlicated mechanism of 7oreign Exchange. It is more imortant in case of
develoing countries. It is need of time# that a country should conserve its foreign
exchange resources.
Meaning of ,oreign E9change
"he foreign exchange term refers to the rinciles that determine the rate of
exchange. It covers following three senses8
"he mechanism or system %y which international o%ligations or inde%tedness are
fulfilled.
"he currency of one country is exchanged for that of another.
"he rinciles on which the eole of world settle their de%ts to one another.

+etter of Cre%it:
It is a negotia%le instrument through which the %ank of the exorter deals with
%ank of the imorter through the guarantee of a %ank. "here are different arties
involved in the ;M)# e9g imorter# exorter# imorter %ank# exorter %ank# and
advisory %ank. ;) involves %anking channels in foreign trade to mitigate risk.
"he rocedure of oening of an ;M) is as follow
"he first thing is the *erforma invoice. "he *erforma invoice is a document >say
a cli@# which is# sends %y the exorter to the imorter and includes the
information like. 1escritions of goods# what tye of goods you are needed and
what are the quality# rate and originating country etc.
Before to oen a ;M) the %ank also consider that the goods which the imorter is
imorting is allowed %y govt. of *akistan or not. Because the imorter is not
allowed to imort that goods which are rohi%ited %y the 2ovt. of *akistan.
"he imorter is asked to show the mem%ershi certificate of any cham%er of
commerce and industry affiliated with the *akistan federation of cham%er of
commerce and industry.
7ill the imort form of the govt. of *akistan# which is the roof of this that there is
no o%?ection on the goods# which the customer is imorting.
3hat tye of goods you are needed and what are the quality# rate and originating
country etc.
:ecessary 1ocuments required for ;M)8
:":
"ax Authority registration certificate
)ham%er of AssociationIs trade certificate
"ye of Business
:I)
Margin
$egistration :o.
Alication for ;M)
An roviding these documents the imorter will %e given the ;M) form named as
IB9/.
)ontents of IB /
$equest for ;)
$ate
Imorter and ExorterIs articulars
Amount
"erms
*artial Shiment >Allowed# not allowed@
"ransshiment >Allowed# :ot Allowed@
*ort of ;oading and destination
*ayment Mode
Sight
An seeing the documents the imorter has to ay.
At Sight and :egotiation8
It means that exorter will su%mit his documents with the %ank and immediately
asks for ayment.
Accetance8
An showing the documents to the imorter# the %ank asks him to accet that he
will ay within +(# <(# -(# 1'(# 1/( etc days.
Documents "equire%:
)ertificate of Arigin.
)ommercial Invoice
Bill of ;ading M Air way %ill.
Charges:
7or ;M) following charges are alica%le4
)ommission
*ostage
;M) Advising commission
;M) amendment )ommission
;M) confirmation )ommission
;M) :egotiation )ommission
Pa#ment Mo%e:
In foreign trade ayment modes are
Advance *ayment8 Imorter makes ayment %efore delivery of goods.
Aen AM)8 Imorter makes ayment after receiving the goods.
Issuing foreign exchange accounts cheques %ooks
Another function of foreign exchange deartment is to issue foreign exchange
accounts cheques %ooks to customers on request. "his rocess is not yet
centrali!ed. )heque %ook is issued within 1= minute of receiving request from
customers after making necessary register entries and osting stams on it.
423 ,inancial anal#sis
"he main contri%ution to the rofit of the %ank comes from its net interest
earnings although the non9interest earnings are also quite a significant
contri%utor. Af these# the fee# commission and %rokerage income takes the
highest share with .0N and other income# which constitutes to +(N of total non9
markuMinterest.
"he :*;s of the %ank have %een declining till 7H(04 a significant surge was seen
in mid 7H(/. "he %ank has %een stringent in its olicies indicating that it s
rotecting itself from exosures to oor customer. '((- has %een the year with
highest :*;s for the %ank. Jowever# Silk %ank is not alone in this matter# as the
whole %anking system is trying to oust :*;s as an industry4 layers are heavily
investing out of consumer finance and are diverting their attention to government
%onds# u%lic sector enterrises and cororate finance to move forward.
"he a%ove grahs comare two tyes of advances in '((/ and '((-. "he
comosition of short9term advances has decreased whereas that of the long9term
advances has increased. A decrease in short term advances indicates the %ank s
aversion from quick money recovery and on9the9sot lending as the oerating
environment does not %ode favora%le with :*;s rising and insta%ility eaking.
"aking a more long9term aroach for the time %eing is indicating that the %ank
foresees visi%le %enefit in locking their money with solid and sta%le clientele as
oosed to deteriorating and cash dry comanies. "he conservative aroach
the %ank is taking might %enefit them in the long9run when matters in the country
at hand seem very dim and lackluster for siraling economic activity.
"he liquidity rofile of the comany shows good signs as most of the ratios have
%een increasing. "he earning assets >advances# lendings to financial institutions
and investments@ of the %ank have %een within a safe range over the years. In
7H(- the lendings to financial institutions of the %ank have %een decreasing
whereas the investments have witnessed a ma?or increase that has led to an
overall increase in the earning assets of the %ank. Moreover# the investments
have %een made mostly in the government securities. Geeing in mind the
current downward trend of the stock market# investment in the government
securities would rotect the %ank from the fluctuations %eing exerienced %y the
stocks.
As can %e seen# the cost of funding the earning assets is much %elow that of the
yield on the earning assets# leaving a large net interest margin for the %ank.
Jowever# as evident# the cost of fund is rising and must %e checked %efore net
interest margin %egins to slim down in times where liquidity is of great concern.
"he advances to deosits have also droed from (.0< to (.<0 in '((- as the
%ank tries to take a strong hold on whom and where they are dis%ursing the
money.
"he Earning Assets )omosition further highlights the fact the Silk %ank has
significantly cut down on their advances and have allocated more towards
investments. As mentioned earlier# the industry and silk %ank on the whole are
heavily investing in government %onds and *u%lic Sector Enterrises where cash
stried comanies are in dire need of money to settle inter9cororate de%t.
"his year the %ank gave '(N %onus issue >'( shares for every 1(( shares
owned@ thus increasing the total num%er of issued shares to -#1(/#(((. "he de%t
management of the %ank indicates a shift to equity. "herefore we see a constant
decline in de%t to assets ratio over the years. Jence# a shift to equity from de%t is
evident. A systematic trend can %e seen as silk %ank continues to alleviate their
de%t to equity ratio. In '((=# the %ank had 1e%t9Equity of 11./.N whereas now it
stands at -.'.N. 1e%t to assets ratio has also declined since '((< and %een
maintained at (.-(N showing a continuous effort to release leverage and
strengthen the system with equity.
424 -uman resource assessment
"he imortance of manower cannot %e denied in any organi!ation. In case of
%anks it is the most valua%le asset# %ecause the %ank is very sensitive
organi!ation and to %e in harmony with this sensitivity# need for roer human
resource is felt %adly. )ritical analysis of silk %ank necessities recommending
suggestions that would increase %ankIs efficiency and effectiveness.
: De&elopment of Managerial +ea%ership
In services industries like %anks the need of managerial skill is much more
imortant. It makes ositive contri%ution towards higher effective results. 3ithout
develoment of managerial leadershi# the effective utili!ation of the human
resource will %e imossi%le.silk %ank should also focus on this area and should
avoid deficiencies in managerial leadershi# %y alying the modern styles of
management.
: Political interference:
"he olitical intervention in the %ank needs to %e stoed so that the to
hierarchy as well as the ersonnel laced at other imortant levels of the
institution is not changed ,ust on olitical grounds and the on going
develomental work is not o%structed. It will ena%le the management to formulate
long term strategies and their roer imlementation %ecause the long term
olicies# accurately %ased on calculated risk# have roved the ivotal role layers
for organi!ational sustaina%le develoment.
: )asis for Promotion:
A si!ea%le ortion of the officers of silk %ank# are romoted in without test and
interviews to officers cadre. "he romotion olicy must %e too tight and
transarent that no one may have the chance to %e romoted on criteria other
than the required qualification# exerience and erformance. As for the resent
excess staff# those not found u to the required criteria# may %e given 2JS etc.
: Management Changes on Merit:
In silk %ank# though vary rare fresh recruitments are made# and the %ank faces
saturation in ersonnel# now cliing will %e more helful. "his downsi!ing will
leave the %ank with the staff# to %e retained on the %asis of ultimate meritocracy
with !ero tolerance of incometence. :ow in this remaining workforce# a cultural
change right from the to management down to the front line# that %etter suits to
the resent day needs of %anking environment could %e included through roer
disciline and training.
: Nee%s of change in "ecruitment Polic#:
It is imortant to say that the external level market is full of the required talent like
MBA# M. )om etc# %ut on the country only graduation with simle su%?ects is still
the requisite qualification for officerIs cadre# which has already worked amly in
the devastation of silk %ank. "herefore the recruitment qualification to the officerIs
framework should %e enhanced for simle graduation# to rofessionally qualify
refera%ly Masters in their resective fields.
: "efresher Courses:
"he Juman of the %ank should frequently conduct meaningful refresher courses#
seminars and workshos with a view to imrove the knowledge of the staff. 1ue
to severe cometition and technological develoments# the %anking %usiness is
exeriencing raid changes therefore the J$1 should have arrangements for
staff trainings to coe with the new changes that may %ecome threats for the
interest of the %ank.
: Computer rainings:
"he resent conventional and orthodox training rogrammes need to %e made
more comrehensive and reinforced with inclusion of comuter training courses.
: raining for Cre%it Management:
Secial trainings on credit management should %e imarted to the finance
dealing Staff. 7inancing is main fountain %ankIs income. Sound finance is
extremely necessary for oening of srings of the smooth inflow of the income.
: raining ;ith Clear (b<ecti&es:
"raining needs assessment is necessary so that only the relevant staff is sent for
the training courses.
: Change in Appraisal S#stem:
"he resent erformance araisal system is good. Jowever# it needs to %e
imlemented in true sense. "he draw%acks that are o%vious like neotism and
favoritism etc. need to rooted out and the culture of ultimate meritocracy in
araising needs %e inculcated.
O Introduction of :ew )ourses8
"he human recourses division of the %ank should focus on the restoration of the
cororate image of the %ank %y floating rogrammes such as# marketing
excellence# courses on cororate culture and others. Fsually in %usinesses the
wholesalers# retailers and other intermediaries are finished %y oening a network
of the %usiness own outlets. It works as rofit maximi!ation devise. In my oinion
the a%ove two rogrammes marketing excellence and cororate culture# added
with the %est counter service and outdoor informal relationshi with the otential
customers %y the line managers will save the sum of money sent on various
media of advertisement.
: Cheaper means for Postings etc2
"he culture of attachment of hoes with the elements outside silk %ank# for
romotion# transfers# ostings# and other %enefits requires eradication from the
roots.
: Customers (rientation:
Every entrereneur if concerned a%out the success of his %usiness# has to
understand# recogni!e# carefully and aroriately that his customer is K"he
GingL of the %usiness system and the original sring of the %usiness revenue. Silk
%ank should recogni!e its customers as the mainstream of the %ankIs revenue.
"hey need to %e rovided the deserved resect# quality and in time service and
to %e olitely dealt with.
: Career De&elopment:
As a matter of ersonnel olicy J$1 of silk %ank should reare a lan showing
the future growth otential of emloyees on the ?o% erformance and evaluation
and it should %e made known to the emloyees. In this regard# emloyees should
%e given oortunities to show their erformances# which would hel in their
career develoment.
42421 "ecruiting Process
Silk %ank has a well esta%lished J$M deartment which is dedicated for hiring
caa%le# skillful and well educated emloyees which are selected through secial
selection rocesses like interviews and written test to ensure that the most
aroriate candidates are hired .It also kees in view the need and demands of
existing emloyees.
Selection De&ices
In silk %ank# the alication forms must %e su%mitted %y candidate %y their )D
and %y giving %asic information a%out himselfMherself. Interviews are conducted
%y to management and evaluate the candidate. Sometime written test are also
conducted.
Silk %ank investigate the %ackground of candidate and hysical fitness tests are
used for selection of the candidates.
(rientation
3hen the new emloyee is hired the management organi!es the orientation
rogram to introduce the rules# working and culture of organi!ation to new
emloyee.
#pes of raining
Silk %ank have different training rograms. Silk %ank organi!e different training
rograms for their emloyees for udating of knowledge of %usiness and
technology. It may %e on the ?o% or rotation of ?o% or in form of lectures.
Career De&elopment
"here are great chances of romotion for the hard working emloyees and for
those who shoe their %est erformance and achieve the goal effectively and
efficiently.
Emplo#ees Performance Management
In silk %ank# to management evaluates the erformance of his emloyees that
the emloyees are achieving their goals or not# what imrovement in emloyees
makes them more successful. It is evaluated after a secific eriod of time.
Motivation In silk %ank# the emloyees are motivated %y giving them %onuses#
comensations and other facilities necessary for living a good life that fulfils their
social and the safety needs.
Marketing anal#sis
Marketing is the rocess of laying and executing the concetion# ricing#
romotion and distri%ution of ideas# good and services to create exchange that
satisfy individual and organi!ational o%?ectives.
Silk %ank also adots certain marketing techniques to enhance the image of the
%ank. Most of the marketing takes lace through various deosits mo%ili!ation
schemes through advertising in news aer and other media and there is more
emhasis on customer services to have more satisfied client who can
recommend to their associates and friends.
P S*A:SA$SJI*S
P *$I:"
P E;E)"$A:I)
En&ironmental anal#sis 7in terms of/
Silk %ank has good relationshi with their customers# suliers. Managers try
their %est to great good environment with them and solve ro%lems in well
manner. "he general environment effects on Silk %ank economic. Silk %ank work
in legal way# all the decisions of the managers are legal and they give %enefit to
their customers# stakeholder# stock%roker and emloyees. Silk %ank fulfils the
demograhic conditions4 Silk %ank is introducing new tyes of accounts of
different age grous# level of education income of family location. :ow in silk
%ank# there is %it change of technology.
..1 Industry 6 market analysis
52121 Ma<or pro%ucts lines market segments
Deposit Accounts
Current Accounts
Make unlimited transactions while maintaining a low minimum %alance every
month. silk %ank is currently offering three tyes of accounts in current account
category. "heir detail and name is as under.
silk %ank Business Dalue Account
)urrent Account
Basic Banking Account >BBA@
silk bank )usiness 0alue Account
Fnique transactional account for Businessmen
F to =.+=NQ rofit er annum
*rofit calculated daily# aid every quarter
Minimum %alance of $s. '(#(((
silk %ank 1e%it)ard and Inter Branch "ransaction System >IB"S@ facilities
F to 1( Bankers )heques free >at minimum %alance of $s. =((#(((@
7unds transfer to any %ank through silk %ank *honeBanking
)urrent Account
Minimum %alance of $s. =#(((
Fnlimited transactions
:on9rofit %earing
Silk %ank 1e%it)ard and Inter Branch "ransaction System >IB"S@ facilities
7unds transfer to any %ank through silk %ank *honeBanking
Basic Banking Account >BBA@
)an %e oened with only $s. 1#(((
:o minimum %alance requirement
Fto ' withdrawal and ' deosit transactions free every month
Fnlimited withdrawals through silk %ank 1e%it)ard
:on9rofit %earing
Sa&ings accounts
Avail the flexi%ility of making transactions while earning rofit on dailyMmonthly
%asis. silk %ank is currently offering five tyes of accounts in savings account
category. "heir detail and name is as under.
silk %ank Dalue Account
*;S9Savings Account
$emittance Munafa *lus Savings Account
1aily Munafa Account
1aily *rogressive Account
silk bank 0alue Account
0.1-NQ rofit er annum
*rofit calculated monthly# aid every quarter
1eosit ranges from $s. 1(#((( to $s. 1#(((#(((
"wo withdrawals free every month
P+S=Sa&ings Account
=.(<N rofit er annumQ
*rofit aid %i9annually
silk %ank 1e%it)ard and Inter Branch "ransaction System >IB"S@ facilities
7unds transfer to any %ank through silk %ank *honeBanking
Minimum %alance of $s. '(#(((
Fnlimited transactions
$emittance Munafa *lus Savings Account
Secial account for receiving foreign remittances
=.1'NQ rofit er annum
*rofit aid every month
Minimum %alance of $s. '(#(((
Dail# Munafa Account
*rofit calculated daily# aid every month
F to /./.N rofit er annumQ
silk %ank 1e%it)ard and Inter Branch "ransaction System >IB"S@ facilities
7unds transfer to any %ank through silk %ank *honeBanking
Minimum %alance of $s. '(#(((
Dail# Progressi&e Account
Fnique transactional account for Institutions
*rofit calculated daily# aid every month
F to 11.=0N rofit er annumQ
Inter Branch "ransaction System >IB"S@ facility
7unds transfer to any %ank through silk %ank *honeBanking
Minimum %alance of $s. '(#(((
523 Competitor anal#sis
52321 Ma<or competitors
Increase in cometition due to increasing num%er of foreign and domestic rivate
%anks offering highly seciali!ed and attractive services.
!NIED )AN* +IMIED
Ane of ma?or cometitor is FB;. It was esta%lished in :ovem%er 0# 1-=-. Its
chairman was Jis Jighness Shaikh :ahayan Ma%arak Al :ahaya. FB; has a
large network of %ranches# which extends to the remotest areas of the country. In
1ecem%er 1-/+# there were 1<'+ %ranches whereas in 1-0. it had only 1'+/
%ranches and in Acto%er '((+ these figures show total num%er of 1((0
%ranches. It has 11'1 1omestic# 10 Averseas Branches. FB; has assets of over
$s. <'( %illion and a solid track record of fifty years 9 in addition to the
convenience of over 11'1 %ranches serving you throughout the country and also
at several overseas locations
Its Su%sidiary is8
Fnited Bank A2 Rurich# Swit!erland
Fnited :ational Bank ;imited# FG >,oint venture with :B*@
FB; 7und Managers ;imited
Fnited Executors and "rustees )omany ;imited
Alfalah )ank
Bank Alfalah ;imited was incororated on ,une '1st# 1--' as a u%lic limited
comany under the )omanies Ardinance 1-/.. Its %anking oerations
commenced from :ovem%er 1st #1--0. "he %ank is engaged in commercial
%anking and related services as defined in the Banking comanies ordinance#
1-<'. "he Bank is currently oerating through various %ranches in *akistan#
Bahrain# Bangladesh 6 Afghanistan# with the registered office at B.A.Building#
I.I.)hundrigar# Garachi. "he Bank is currently oerating through 1-= %ranches in
0. cities# with the registered office at B.A.Building# I.I.)hundrigar# Garachi
Dision
"o %e the remier organi!ation oerating locally 6 internationality that rovides
the comlete range of financial services to all segments under one roof.
Mission
"o develo 6 deliver the most innovative roducts# manage customer
exerience# deliver quality services that contri%utes to %rand strength#
esta%lishes a cometitive advantage and enhances rofita%ility# thus roviding
value to the stakeholders of the %ank.

Stan%ar% Charter )ank Pakistan
"he history of Standard )hartered in *akistan dates %ack to 1/<+# when
the )hartered Bank of India# Australia and )hina first esta%lished its oerations
in Garachi. In '((< Standard )hartered Bank acquired *akistan&s Fnion Bank.
An +( 1ecem%er '((<# Standard )hartered merged Fnion Bank with its own
su%sidiary# Standard )hartered Bank >*akistan@# to create *akistan&s sixth largest
%ank. Standard )hartered asires to %e the %est international %ank for its
customers across its markets. "he 2rou earns around -( er cent of its income
and rofits in Asia# Africa and the Middle East# from its 3holesale and )onsumer
Banking %usinesses. "he 2rou has 10(( %ranches and outlets located in 0(
countries. "he extraordinary growth of its markets and %usinesses creates
exciting and challenging international career oortunities. Standard )hartered
Bank >*akistan@ ;imited is *akistan&s oldest and largest foreign commercial %ank.
It emloys over -((( eole in its 1<' %ranches in *akistan.
Askari )ank
Askari Bank ;td >formerly Askari )ommercial Bank@ was incororated
in *akistan on Acto%er -# 1--1# as a *u%lic ;imited )omany. It started its
oerations during Aril 1# 1--'. "he %ank rincially deals with %anking# as
defined in the Banking )omanies Ardinance# 1-<'. "he Bank is listed on
the Garachi# ;ahore 6 Islama%ad Stock Exchanges and its shares are currently
the highest quoted from among the new rivate sector %anks in *akistan.
Askari Bank has exanded into a nationwide resence of 1=( %ranches# and an
offshore %anking Fnit in Bahrain. A shared network of over 1#1((
online A"Ms covering all ma?or cities in *akistan suorts the delivery channels
for customer service. As on 1ecem%er +1# '((0# the %ank had equity of *G$
1'.'0 %illion and total assets of *G$ 1/'.10 %illion# with over /((#((( %anking
customers# serviced %y <#/(/ emloyees.
Muslim Commercial )ank +imite%
M)B Bank ;imited formerly known as Muslim )ommercial Bank
;imited was incororated %y the Adam?ee 2rou on ,uly -# 1-.0# under the
Indian )omanies Act# DII of 1-1+ as a limited comany. "he %ank was
esta%lished with a view to rovide %anking facilities to the %usiness community of
the South Asia. "he %ank was nationali!ed in 1-0. during the government
of Rulfikar Ali Bhutto. "his was the first %ank to %e rivati!ed in 1--1 and the
%ank was urchased %y a consortium of *akistani cororate grous led %y :ishat
2rou. As of ,une '((/# the :ishat 2rou owns a ma?ority stake in the %ank. "he
resident of the %ank is Mr. Atif Ba?wa >reviously with )iti Bank@. M)B is
*akistanIs fourth largest %ank %y assets having an asset %ase of FSS =.- %illion#
and the largest %y market caitali!ation having a market caitali!ation of FSS 1./
%illion. "he Bank has a customer %ase of aroximately . million and a
nationwide distri%ution network of 1#(/1 %ranches# including / Islamic %anking
%ranches# and over +(( A"Ms# in a market with a oulation of over1<( million.
uring the last fifteen years# the Bank has concentrated on growth through
imroving service quality# investment in technology and eole# utili!ing its
extensive %ranch network# develoing a large and sta%le deosit %ase and
managing its non9erforming loans via imroved risk management rocesses.
M)B has 1(/1 %ranches >as of +1st 1ecem%er# '((-@ including local %ranches#
and %usiness esta%lishments in Sri;anka and Bahrain including newly
esta%lished $e.Affice in 1u%ai# FAE. "he Bank has also formed a rivate
comany in Jong Gong >fully owned su%sidiary of M)B@ in artnershi with
Standard )hartered Bank# handling trade transactions of select countries in the
Asia9*acific region. M)B has %een successful in turning around its oerations
since its rivati!ation and is moving forward to set high erformance standards
with the continuous suort of its customers and leadershi in %anking
technology.
52323 heir market shares
"he %anking industry was faced with a rather challenging year in '((-. 3ith the
reercussions of the financial glo%al crisis still clutching world economies#
*akistan was fighting domestic economic hurdles# which included %ut not limited
to the slowdown of exorts# rising security concerns# inflation and energy crisis
griing the country and a 21* achieved of only '.=N.
"he domestic remained largely immune to the financial stress faced %y
develoed nations4 this was mostly attri%uted to the fact that our markets don t
has significant international exosure. Aur financial markets also don t has
innovative and comlex derivative roducts# which inadvertently have %ecome
one of the many reasons why our situation is a lot %etter than theirs.
Jowever# the financial markets in *akistan faced various eisodes of liquidity
stress during 7H (- as the year kicked started with the %uild9u of liquidity
ressure in the money market that eaked during Acto%er9:ovem%er '((-. "he
overall liquidity rofile of the %anking system was strained due to high u%lic
sector demand for %ank credit and ick u in credit to rivate sector. "he SB*
continuously tried to offset the situation %y in?ecting funds into the market through
discounting and oen9market9oerations AMAs to kee the market liquid. In
comarison# AMA average outstanding %alance was $s 0<.' %illion in 7H(- as
oosed to $s '+.< %illion in the last quarter.
1ue to inflationary ressure sinning off from rising international commodities#
SB* continued with its monetary tightening stance during the first two quarters of
7H(-. 3ith the su%sequent decline in rices# inflationary ressures eased off
which lead to a decline in )*I ost March 7H (- to which SB* acted %y lowering
its discount rate %y 1(( B*S in Aril 7H(-. )$$ and S;$ requirements# which
were increased in May 7H(/# were reduced during the first half of 7H(- to
alleviate temorary liquidity strains# which the financial market was facing come
Acto%er9:ovem%er '((-.
IN0ESMENS
Averall %anking investments for 1ecem%er '((- were $s 1#0=+ %illion# a <'N
?um from )H(/ where net investments of the %anking system were $s 1#(/(
%illion. "he total asset mix of the %anks continued to invest heavily in government
aers and %onds in u%lic sector enterrise. "he increase has accounted for
more than one third of the overall growth in the %anking systems asset %ase.
Ma?or increase uon %reak u of government aers was seen in short9term
market treasury %ills and long9term *akistan Investment Bonds. 1eosits showed
some ro%ust growth# )H(/ registered deosits of the %anking industry at $s
.#'10 %illion whereas in 1ecem%er '((- deosits were at $s .#0/0 %illion. "he
deosit %ase of the system osted a <./N growth for the quarter %ut a 1+.=N H9
o9H increase.
TTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT
TTTTTTTT
)ustomers '((/ '((- 2rowth N of total
Since '((/ deosits
>'((-@
TTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT
TTTTTTTT
7ixed deosits 1/<#'(<#-0/ '(/#.=-#(0( 1'N +1N
Savings '01#'.(#(<< +1.#(.(#0.+ 1<N .<N
)urrent Account $emunerative '#0+-#.10 1#/11#/++ 9+.N (.+N
)urrent Account :on9$emunerative 1+(#+'<#/01 1.-#''1#<.. 1.N ''N
7in.Inst 9 $emunerative deosits '#+</#-0( 1#<1<#..+ 9+'N (.'N
7in Inst 9 :on9$emunerative deosits .#'(/#'.+ 0#<((#+.< /1N 1N
TTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTTT
"isk
1eleting asset quality
3eak internak risk management system
"isk management
"he %ank reorgani!xed itself under the new management critical function such as
comliance risk management was setu. "he %ank has shifted its focus to more
effective risk management and for this %ank as setu is risk management
committee and asset and lia%ility committee >A;)A@ in the year '((0
"he $M) is resonsi%le for determination of general rincials for measuring
managing and reorting the risk exlore of the %ank risk olicies over all risk
exlore over all investment strategy and the caital develoment and risk
tolerance. "he A;)A is resonsi%le for comostion of assets and lia%ilties
management of liquitidy timely identification of sources of market and liquidity
risk# rices of deosit and avances deciding on required maturity rofile and the
mix of incrememntal assets and lia%ilites defining the interna rate view of the %ak
and seceding future strategies for treasury receiving funding olicies and
evaluating the marker and liquidity risk n new roduct.
Saudi ak has taken over %y new mamangemtn since the take over risk
managmnet function has %een continuesly mroved.
)redi risk is overviewed %y %roads risk cometee in addition to which there are
committee of the management authorities have %%een aroriately delegated
and searate risk management units oerates for the cororateM sme and
consumer %usiness with roerly laid down olicies and rocedures formulated in
the form of manuals and roductsrogram . credit admin unit have also %een
esta%lished in the various aforesaide segments of the %ank.the %ank ahs its on
credit rating system for cororate commercial and relationshiSME which is
further %eing revamed in consumer %anking searate collection units also
oerate for recovery and additionally a new collection system is %eng rocured
for the consumer %usiness. A centrali!ed secial asset management unit is
resonsi%le for the classigfied cororateM sme ortfolio and its recovery . a new
credit card olicy manual has %een finali!ed which will %e aroved %y the %oard
in '((- in which target market and risk accetance critera have %een outlined
and er arty limits revised to sread the risk over a %roader %ase heavy
investment in technology has %een initiated to enhance the evel of effectivness
mis and monitoring . a rocess of most aroval review of credit lines have
commenced which will %e gradually converted into a risk asset review unit >$A$@
as thr $A$ function is currently %eing erformed %y internal audit deartment .
Aroriate olicies and rocedures have %een documented and disseminated
and internal control unit is in oeration which is continuesly %eing exanded. An
indeendent audit function has %een esta%lished %y the %ank. $eoting to the
audit commtee of the %oard .
A comliance deartment has %een esta%lished to ensure that legal and
regulatory risks are roerly addressed in addition to the imlementation of anti
money laundering. Gnow your customer>AM;MGH)@ olicies# and strict monitoring
of transaction aroriate training lans have %een imlemented including
training on AM;MGH) contingency lans are in lace and are in the rocees of
%eing tested self assessment of key risk indicators G$Is and comliance of
standards codes and guide lines will %e regularly carried out and documented.
$eviews of internal control system have %een initiated and are lanned to %e
comleted in '((-. the %ank as reorted a%ove has aquired the t'. system from
temenos which is currently in rocess of imlementation further the %ank is also
imlementing oracle financials to imrove uon its mis and imrove controls over
financial reorting.
Cre%it risk
7inancital made uto ..N of the total assets of the %ank at the end of year '((..
the ortfolio mix is more towards cororate financing wth ma?or concentration in
textle sector. "he %ank has a diversified ortfolio into various su% sectors of the
economy. More focus of cororate financing lower as the credit rsk rofile of the
%ak and ma?or ortion of trade financing mitigate liquidity risk
"he consumer finances ortfolio constituted a%out 0N of the total advances the
managers lan to continue minimum focus on consumers financing maximum
focus on consumer financing and maximum towards te cororate sector. "he
owers the credit risk for the %ank. "he %ank showed an increase in :*;s desite
low consumer focus.
524 echnolog# anal#sis
Silk %ank was the first commercial %ank to %e esta%lished in *akistan in 1-.0.
Aver the years# Silk %ank has grown its %ranch network and %ecome the largest
rivate sector %ank with over 1#.=( %ranches across the country and a customer
%ase exceeding five million relationshis.
Silk bank E=)ank
It rovides services via a dedicated communication link on the internet. "he E9
Banking services rovide Kanytime# anywhereL %anking to all = million customers.
"his service# designed to %e user friendly# assures secured access and
confidentiality.
..+.1 "echnical methods that affect the industry
52423 Inno&ations
Auto Cash 7Debit> AM Car%/
Silk %ank icard is used for dual uroses9a de%it card and an A"M card and
rovides u the direct access to cash in your account.
silk Bank icard as your 1e%it )ard
3hen ayment is made at any merchant location using the card# exact urchase
amount is deducted from your account.
)onvenient# secure# quick and easy ayment otion
:ationwide acceta%ility at various merchant locations dislaying A$IU :etwork
logo
7ree of charge de%it card transactions
More advanced information systems in %anks that are more secured than %efore
to eliminate any chances of fraud and which are even more user friendly to hel
emloyees to use them not only to make critical decisions %ut also satisfy
customer need in a more timely manner.
Advancements in online transfer from inter %ranch to an even more helful inter
%ank transfers.
More advanced means of connectivity %etween %ranches through %etter and
advanced software and hardware to maintain connections with %anks in remote
areas and during natural calamities in *akistan. "hese might include %etter
connection through 3i7i or 3iMax# %oth new technologies.
1igital imaging of cheques will also %e an innovative technology and introduce
aer free environment
= 1eartments 3orked 1uring
Internshi
1uring the time of my internshi in Silk %ank %ranch f9/ Marka! I got the chance
to work in different deartments of Silk %ank. "alking a%out financial erformance
of the %ank in '((- all the financial indicators are showing ositive results when
the financial erformance of the %ank in '((- is comared with financial
erformance of '((/. 1uring '((- Silk %ank also won some awards. At the end
of this reort I have given my suggestion for the imrovement of the %ank.
7ollowing are the names of deartments in which I got the chance to work in8
Account Aening
$emittance
)ar 7inance
Accounts
)learing M )ollection
< Identification of a main ro%lem
"he management should try to decrease ?o% insecurity among the emloyees.
"raining rogram should %e started for internees and newly aointed
emloyees.
"here should %e transort facility for the emloyees.
"he num%er of emloyees should %e increased in order to decrease the
workload.
"he %ank charges high service charges as comared to the other %anks# so
these should %e lowered down.
Surveys must %e conducted regarding customer satisfaction level and all
emloyees of this det. should look forward to getting feed%ack whenever
ossi%le.
Adding of value added features that offer cometitive advantage is also a means
of avoiding customer dissatisfaction.
Buick resonse to customer queries is necessary to maintain a healthy
relationshi with the customer.
0 7indings
Silk %ank among "o =(( 2lo%al 7inancial Brands
"o management is highly qualified and highly aid individuals
Silk %ank is %acked %y high level cororate giants
Silk %ank wins two 2lo%al 7inance Awards
"he Best Emerging Market Bank in *akistan
2reat market enetration
/ )onclusion and $ecommendations
:o dou%t that Silk %ank is the largest %ank in the rivate sector and since its
esta%lishment it has rogressed and imroved tremendously and has a customer
%ase exceeding = million %ut it can still advance further if it adot new changing
I" technologies as there is still room for some imrovements. It should train its
emloyees a%out the new I" trends. Moreover certain needs of the emloyees
should also %e considered like %ank timings should %e acceta%le and
emloyees should %e given imortance and must %e consulted in some decision
making rocesses. Imroved friendly relations are required %etween the to and
the middle management. "his will make the emloyees work even %etter for their
organi!ation.