You and the Organisation

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Two dimensions of performance
Effective, but not
efficient
Ex: Microsoft in initial years
Effective and efficient
(area of high managerial
effectiveness)
Performance
Effectiveness
How well are
Good
Ex: Microsoft in initial years effectiveness)
Efficient but not
effective:
Ex: Digital Corpn.
How well are
Goals being
attained?
Means End
Relationship
uncertain
Performance efficiency
How well are resources being used?
Poor
Monitor and control
Engage, encourage
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Organisation Behavior
As manager you need to be efficient
(resource utilisation) and effective (goal
achievement)
OB to understand all aspects of behaviors OB to understand all aspects of behaviors
in three levels of analysis - individual, groups
and organisation.
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Network of relationships
Organisation: A structured social system
consisting of groups and individuals
working together to meet some hope-fully
agreed-upon goals.
Organisation goals
Product goals
Derived goals
Personal goals
U need to understand the interplay of individual
differences & environment that impacts behavior.
Eg, junior doctor in Corporate hospital
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Source: Perrow 1967
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Shape Behavior
Positive reinforcement
principles improves
organization functioning
Negative reinforcement
principles to discourage
undesirable behavior
Learning Learning
1. Reward and Recognition schemes,
2. Incentive schemes,
3. Various data-based performance
improvements
1. Discipline related,
2. Norms, Rules & Regulations
3. Convert ve to +ve
reinforcements & benefits
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Definitions
Beliefs: what is known about the world
Values: what should be and what is desirable
Attitudes: tendency to respond (in readiness) in
a particular way - expressed by evaluating an
entity with some degree of favour or disfavour entity with some degree of favour or disfavour
Behaviors:
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The Person:
Skills and abilities
Personality
Perception
Attribution
Attitudes
Values Ethics
The Environment:
Organisation
Work Group
Job
Personal life
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The way one acts or conducts oneself in response to stimuli
Judgement: cognitive process of drawing
conclusions
Decision: a choice made between alternative Decision: a choice made between alternative
course of action
We need to understand what all can cloud
our judgement and ability to decide.
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Environment is complex
Construct simplified models that extract the
essential features
Essential features may not capture all the
complexity complexity
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Environment is complex
The simplified model is likely to be:
Categorical thinking organising people or objects
in pre-conceived categories stored in long term
memory to achieve closure, eg, ex-servicemen are
disciplined disciplined
Mental models: broad world views or theories-in-
use that people rely on, eg, how to behave in a
organisation
Selective Attention: Filtering information received
by our senses; perceivers expectations and innate
drives also adds to it, eg, footsteps of boss
Source: McShane & Glinow 2007: 45-46
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Perceptions and Emotions
Perception - Process through which we
assign meaning to the world around us
Nothing but simplified models that we
construct to deal with environment complexity
We decide what to notice, how to categorise
this information, and how to interpret within the
framework of our existing knowledge
The world as it is perceived is the world that is
behaviorally important.
Emotion - Intense feeling that is directed at
someone or something.
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Assessment
Assessment pattern:
Two quizzes on ten questions each; no negative
marking: 20 marks
One assignment of 15 marks
Midterm and end term examination Midterm and end term examination
Class Pre work:
Reading of assigned material
For cases, make groups of five : first three roll
number and last two roll number
You will be given practice slide deck
Submit presentation slide the night before the class
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Assignment
Assignment guidelines:
The font should be Arial 12 point, with 1 inch
margin all across. The language should be crisp
and to the point. 1.5 line spacing.
Citation: Clearly identify the books and journals Citation: Clearly identify the books and journals
referred to using IIM- Indore citation norm.
Ideally 1500 2000 words (4-5 pages).
Think through and suggest 4-5 topics to CR.
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