Derek M.

Edwards
OBJECTIVE

Obtain a position as a Customer Service Representative. To give excellent
performance and translate my experience, knowledge, skills and abilities
into value for the organization. I will be a diligent employee who
contributes to the mission, vision, values of the company and will interact
on a professional level with other employees.

SYNOPSIS

To view my complete online portfolio which includes letters of
recommendation, awards received and achievements earned, please visit
my mobile responsive website: DerekMEdwards.weebly.com
Fourteen years of successful customer service, sales, clerical, financial,
technical and administrative work experience.
Excel in telecommunications, email, live chat and face to face client
relations.
Received written recognition for excellence from clients and supervisors
alike.
Attended various training seminars in sales and customer care.
Operated multiple Point of Sale systems and Retail Cash Registers.
Computer skills are excellent and can troubleshoot, repair, maintain
and build a computer if necessary, manipulate a variety of software
applications and can type over 50 words per minute.
Think and learn quickly and take direction well. Consistent and
dedicated to achieve the highest quality result.
People skills are excellent and communication skills are above average.
Possess strong work ethic and have been acknowledged for being fast
and thorough in job performances.

EXPERIENCE


2012-2014 The Marketing Animals 802 Michigan Ave
Palm Harbor, FL 34683
CSR-Support Coach for Multiple Online Applications
Train, coach and support Real Estate professionals on multiple online
marketing software applications through the use of telephone, email
and live chat service.
DEREK.MICHAEL.EDWARDS@GMAIL.COM
1707 APACHE TRAIL APT C, CLEARWATER, FL 33755 (727) 614-3974

Wore many hats for the company. Responsible for Customer Service,
Sales, Technical Support, Coaching and Billing.
Radically changed old business practices to improve production and
customer satisfaction. Received written recognition from clients for
excellent customer service and support.

2012 Consumer Energy
Solutions
1255 Cleveland St
Clearwater, FL 33755
CSR-Telemarketing Energy Consultant for Hess, Commercial
Applied the most effective selling techniques for New York clients
and countered objections, responding in ways that move the
sales cycle to a close.
Was the only new hire in my class to produce sales and maintain
sales consistency.
Completed training in deregulation, energy sales and software.

2011 Consumer Sales Solutions 537 Douglas Ave
Dunedin, FL 34698
CSR-Telemarketing Energy Consultant, Residential
Applied the most effective selling techniques for each market and
countered objections, responding in ways that move the sales cycle
to a close.
Received excellence reports for product knowledge, customer
service skills and for increase in sales.
Completed training in deregulation, energy sales and software.

2010-2011 Pugz Bar & Grill 1568 Main Street
Dunedin, FL 34698
CSR-Shift Manager
In charge of the employees on duty, to insure structure so that the
restaurant operates efficiently. Provided all the tools necessary for
employee and customer satisfaction.
Responsible for closing and opening the restaurant. Job task
includes stocking, cleaning, organizing, preparing for daily events
and operating the cash register.
Expedited the product in order to achieve maximum results. In
charge of filling the roles needed to complete the task at hand,
whether it involved assisting the kitchen staff or refilling
requirements at the bar. Required knowledge of using a Retail Cash
Register.

2009 Nordstrom 400 S Baldwin Ave #200
Arcadia, CA 91007
CSR-Sales Associate
Assisted all customers in my assigned area to promote products
and up sale items to benefit all concerned.
Complete customer transactions which required the knowledge to
use a retail cash register and to be responsible for the money
inside.
Carried out and successfully completed special tasks directed by
the management staff.

2008-2009 Circuit City
745 W Huntington Dr.
Monrovia, CA 91016
CSR-Sales Associate
Instructed customers around the store and pointed out the
benefits from shopping with the company.
Assisted with merchandise security and customer complaints.
Educated customers about merchandise.

2006-2008 Petroff Audio
Research, Inc.
13928 Tahiti Way
Marina Del Ray, CA 90292
Clerical Assistant
Coordinated business schedules, meetings, presentations and
other corporate events.
Responsible for filing, data entry, sending personal emails, errands
and cleaning the office.
Executed daily errands (i.e. banks, post office, special deliveries,
etc.)

2004-2006 Town & Country
Credit
201 S Lake Ave Ste 607
Pasadena, CA 91101
CSR-Loan Officer, Telemarketing
Successfully arranged home loans and new financing options for
customers.
Advised interested parties about the market trend and how to
invest.
Received letters from customers involving my excellent customer
service skills.

2003-2005 Chicks Sporting Goods 3359 E Foothill Blvd
Pasadena, CA 91107
CSR-Sales Associate
Helped customers with merchandise as well as product
information.
Executed merchandise security and customer complaints.
Received awards for Exceptional Sales Performance for being in
the top 5% of all Southern California sales representatives.


2000-2006 Management One San Gabriel, CA
Assistant Director of Finance
Data entry for all clients expenses and profit to obtain financial
reports on a daily basis.
Recorded, tracked and managed all business transactions
including payroll to guarantee business growth and success.
Conducted bi-monthly reviews on all employees to ensure
employee satisfaction and company productivity.
EDUCATION
2000-2004 Arcadia High School Arcadia, CA
2008 Pasadena City College Pasadena, CA

SOFTWARE EXPERIENCE

Microsoft Office (Word/Excel/PowerPoint/Outlook)
Adobe (Photoshop/After Effects)
Multiple Point of Sale systems (Infusionsoft)
Camtasia
Go to Meeting
Windows Movie Maker
Phone Burner

REFERENCES

Furnished upon request.


DEREK.MICHAEL.EDWARDS@GMAIL.COM
1707 APACHE TRAIL APT C, CLEARWATER, FL 33755 (727) 614-3974