Software Instructions

Blackboard Collaborate

V2


ITH MODEL ANSWERS

















SETTING UP YOUR COMPUTER


We recommend that you do this at your earliest convenience, preferably at least a
few days before your first session. This may take a while on a dialup link, so please
allow sufficient time before the first session.

Below are the steps that you will need to follow:

Ensure that you are at the computer on which you will attend your live webinar
session and that it is connected to the Internet.
Ensure that you have a headset or microphone and speakers to take full
advantage of the audio capabilities during the session.
Ensure that you are an administrator on your computer and can install software.
If you are unsure, please contact your system administrator.

Step One: Installing Java Web Start

To pre-configure a workstation or laptop, access www.blackboardcollaborate.com
(this will bring you to Blackboard Collaborate website) and click on the Support
button, then follow First Time User instructions.



E-Learning SoftwareInstructions Version 2 Last edited 06.02.2012





Click on Blackboard Collaborate Web Conferencing


E-Learning SoftwareInstructions Version 2 Last edited 06.02.2012




Follow the Step-by-step instructions to download software.





When the installation is finished, Java Web Start is ready to use.

Step Two: Installing and Testing Blackboard Collaborate

Click on the button labeled Join Configuration Room
o Enter your first name on the sign-in page.
o During the installation you may see a security warning that states This
application is requesting unrestricted access to your local machine and
network. Click Start.
o You may see a License Agreement. Click on I Agree.
Once you are in the Configuration Session, follow the directions displayed on the
Whiteboard.
When complete, choose Exit from the File menu.


We recommend you participate in the on-line orientation session at
http://support.blackboardcollaborate.com which will help you set up your audio, and help
familiarize you with the software and tools available.





E-Learning SoftwareInstructions Version 2 Last edited 06.02.2012



E-Learning SoftwareInstructions Version 2 Last edited 06.02.2012




Possible Technical Issues

When installing Java Web Start (JWS) and the Java Application Resource (JAR) files,
some technical issues may be encountered due to Security Policy stipulations of your
organization and resulting firewall restrictions. Below are the solutions to the
common issues.

Problem: Can not install the software because participant has no
Administrator
privileges for computer system.

The solutions are:

Request the System Administrator to log in and download JWS. Once this is done,
the user can then log in and join the session. Note that this is a one-time download.

Problem: Firewall or proxy is blocking access.

There are two possibilities the firewall/proxy is blocking the download of the JAR
files or
is blocking connection to the Blackboard Collaborate server.

The solutions are:

All meeting rooms created via the Session Administration System use HTTP
Tunneling. Firewall issues can be easily solved by configuring Java Web Start and
your proxy settings in Blackboard Collaborate. The proxy settings are available from
your Internet browser. Depending on your network, there are cases when this
information is not available and will require the intervention of the System
Administrator, to provide the proxy information or open up a port (80 or 2187) so
that you can connect. For connection to session recordings, port 83 needs to be
open.

Should you have any technical issues with Blackboard Collaborate access, please
contact their Support Team with the following link.
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336&tas
k=knowledge&questionID=1


For any other queries please contact your nearest EIT Office. Contact details
are available on our website: www.eit.edu.au