Business Overview 2 Global Delivery Center of Expertise (GDCE) facilitates Bank of Americas enterprise global delivery model across all lines of business including Enterprise functions. As part of GDCE, Bank of Americas subsidiary BA Continuum employees deliver around-the-clock technology and processing support via a network of global delivery sites and strategic vendors. GDCE acts as a natural extension of the lines of businesses global operations.
Fast Facts:
Operates in India, Philippines, Costa Rica, Mexico, and the U.S. Governs suppliers in India, Mexico, the U.S, the Philippines, China and Argentina
Strong Operating Performance & Risk Management practices Consistent high levels of business performance measures achieved Achieved satisfactory Regulatory reviews Financial performance goals consistently achieved and exceeded financial performance goals in 2012 Scored 4.2 on the Voice of Partner survey, exceeding the target
Key Activities Across Businesses: Operations: Transaction processing, credit support, front office, analytics, fulfillment, and reporting Technology: Development, infrastructure support/controls, and testing Customer Support: eMail, chat, voice Operational Excellence: Six Sigma & BPM coaching, consulting, training and tools. Delivered over $28MM in project benefits in 2012. Completed 100 process management and improvement engagements with business partners. Provided 65,000 hours training worldwide. Transaction Processing Customer Requests Management /Fulfillment Customer Accounts Analytics & Reporting R & M* Foreign Exchange Drafts & Reconciliation Expenses, Deposits & Payments Processing Lockbox Derivatives Indexing, Issuing, Checking & Trade Review Static Data set up/ Electronic Payment & Maintenance Wire Transfer Services - Phone Support Sales Fulfillment, Commitment Administration GFX- Case Mgmt, Indexing, GEADS Helpdesk Global rates and Commodities Issuing EBS ( Electronic Banking Services E Mail) Pitch book creation, Financial Statement Analysis & Spreading Trade Operations, Prime Brokerage, Institutional Derivatives Public Finance, Strategic Risk ,Country Risk Equity and Debt Research, Portfolio Mgmt Trade Reviews & Checking, Internal Control Cards Exceptions Info Research, Compensation Enquires, CDO Structuring Model Validation C o m p l e x i t y
Low High S k i l l
L e v e l s
Capabilities 3 GDCE BP Capabilities *Last updated in Q1, 2013 3 25 November 2013 4 Role Description - GMOMO
GMO&MO provides operations support to the Global Markets Business of BOAML. Key Business activities include back office and middle office operations related to securities, derivatives, futures, options, currencies (fx) and commodities. Key functions includes Trade Processing & settlement, Inventory Management, Cash Management, Asset Services, Collateral Management, Reconciliation, Client & Product Data. New hires to be part of the GMO&MO business group. They will be given a deep understanding the business, operations, people and risk management. Post completion of the training they will be part of the regular operation teams.
Responsibilities:
Process Management: Responsible for complete ownership of primary functional responsibilities for the assigned teams. Responsible for shift planning, monitoring daily work routine of the associates, handle escalations and business management . Complete ownership of the business and delivery at the highest standards. Managing reports, conduct meetings on a regular basis, publish dashboards. Assign work initiatives / special projects to the team. Maintaining detailed MIS on process and responds to LOB queries. Ownership of the client queries / Escalations.
Change Management: Provide and drive ideas for improvements in the process and business. Exhibit strong project management skills and drive given projects to achieve desired results. Exhibits a high degree of reliability and can be counted on to participate as required Demonstrates the ability to manage multiple tasks.
Requirements:
Excellent Communication skills Flexibility in work hours to coordinate with team members across the globe Expertise in MS Office Products like Excel and Access Strong understanding of finance domain Understanding of the financial trading business Work experience in financial services industry