CS507MID2009

MIDTERM EXAMINATION
Spring 2010
CS507- Information Systms !Sssion - 5"

Tim# $0 min
Mar%s# &0
'(stion No# 1 ! Mar%s# 1 " - )*as +,oos on
-,i+, of t, fo**o.ing is an intrnationa*/ m(*ti*atra* organi0ation/
.,i+, .as +rat1 as a rs(*t of t, 2r(g(ay ro(n1 of 1is+(ssion
in 133& to ,armoni+ .or*1 tra14
SA5TA
SAARC
-TO
Rf# 6ario(s agrmnts 7t.n mm7r +o(ntris ,as rs(*t1 in
*o.ring import tariffs/ 7ringing 1o.n prot+ti8 tra1 7arrirs stting
(p anti 1(mping pro+1(rs an1 stt*mnt mt,o1s4 9o.8r it ,as
fai*1 to a+,i8 any ,a1.ay in gtting mm7r +o(ntris to *iminat
s(7si1is pro8i11 t ot,r agri+(*t(r s+tor 7y nar*y a** mm7r
stats4 As a rs(*t t, -TO is +(rrnt*y fa+1 .it, t, t,rat of fai*(r4
T, -TO tra1 an1 sr8i+s arrangmnts ff+ti8*y rp*a+1 t,
gnra* Agrmnt on Tra1 Tariffs !:ATT"4
C;IS ,*ps in (p1ating 8ry +,ang 7ing triggr1 in *ss tim an1
.it, mor ffort4
Tr(
5a*s
Rf# E8ry transa+tion aff+ts o(r r+or1s in a n(m7r of .ays4 C;IS
,*ps in (p1ating 8ry +,ang 7ing triggr1 in *ss tim an1 .it,
*ss ffort4 !pag no4<$"4
'(stion No# < ! Mar%s# 1 " - )*as +,oos on
---------- simp*y mans a parti+(*ar t+,ni=( of 1ir+ting on>s
attntion in *arning/ 1is+o8ry or pro7*m so*8ing4
Ro7(stnss
9(risti+
DSS
EIS
Rf# 9(risti+ simp*y mans a parti+(*ar t+,ni=( of 1ir+ting on?s
attntion in *arning/ 1is+o8ry or pro7*m so*8ing4 It assists in non-
ro(tin 1+ision ma%ing pro+ss 1( to po.rf(* ana*yti+a* a7i*itis4
'(stion No# & ! Mar%s# 1 " - )*as +,oos on
Data -ar,o(s +om7ins 1ata7ass a+ross an ntir ntrpris
Tr(
5a*s
Rf# T, trm 1ata .ar,o(s gnra**y rfrs to t, +om7ination of
many 1iffrnt 1ata7ass a+ross an ntir ntrpris4
@no.*1g-Dis+o8ry in Data7ass an1 Data mining ar %no.n as
t,ing4
Tr(
5a*s
Rf# Data mining is a*so %no.n as @no.*1g-Dis+o8ry in Data7ass
!@DD"4
'(stion No# $ ! Mar%s# 1 " - )*as +,oos on
)ro1(+tion s(7systm n1s to 7 *in%1 .it, t, mar%ting systm to
--------------rig,t amo(nt of pro1(+t4
)ro1(+
Sa*
)(r+,as
Rf# Mar%ting
)ro1(+tion s(7systm n1s to 7 *in%1 .it, t, mar%ting systm so
as to pro1(+ rig,t amo(nt of pro1(+t4 !)ag no4$5"
D+isions in .,i+, t, 1+ision ma%r m(st pro8i1 A(1gmnt/
8a*(ation/ an1 insig,ts into t, pro7*m 1finition .o(*1 7
+,ara+tri01 as#
Str(+t(r1
Smi Str(+t(r1
2nstr(+t(r1
Rf# 2nstr(+t(r1# )ro7*ms possss m(*tip* so*(tions/ so*(tion pat,s/
f.r paramtrs .,i+, ar *ss manip(*at a7*/ an1 +ontain
(n+rtainty a7o(t .,i+, +on+pts/ r(*s/ an1 prin+ip*s ar n+ssary
for t, so*(tion or ,o. t,y ar organi01 an1 .,i+, so*(tion is 7st4
...48(0s4nt
'(stion No# B ! Mar%s# 1 " - )*as +,oos on
-,i+, of t, fo**o.ing ar %no.*1g .or%rs .,o fa+i*itat t,
18*opmnt of information systms an1 +omp(tr app*i+ations 7y
7ri1ging t, +omm(ni+ations gap t,at Cists 7t.n non-t+,ni+a*
systm (srs/ an1 Systm 1signrs an1 18*oprsD
Systm Ana*ysts
Soft.ar Enginrs
Systm Dsignrs
C,if EC+(ti8s
Rf# Systms ana*ysts .or% as a *in% 7t.n ;(sinss pop*/ E
Comp(tr )rogrammrs4 ;(sinss )op* may 1fin t, 7(sinss to 7
+omp(tri01/ i44 sta7*is, s+op of +omp(tri0ation4 9o.8r/ t,y
may not f(**y (n1rstan1 t, +apa7i*itis an1 *imitations of mo1rn
information t+,no*ogy4
)artia* systms ar s(++ssi8*y 7(i*t to pro1(+ a fina* tota* systm in
t, fo**o.ing mo1*#
In+rmnta* Mo1*
-atr5a**
RAID
Itrati8 Mo1*
Rf# 1sign1/ imp*mnt1 an1 tst1 in+rmnta**y (nti* t, pro1(+t is
finis,14!)ag no43&"
Comp(tr-ai11 man(fa+t(ring !CAM"/ is a form of a(tomation .,r
+omp(trs +omm(ni+at .or% instr(+tions 1ir+t*y to t, man(fa+t(ring
ma+,inry4
Tr(
5a*s
Rf# It is a systm t,at (ss +omp(tr ai11 t+,ni=(s to +ontro*
pro1(+tion fa+i*ity4!)ag no4$<"
Information =(a*ity +,+%*ist is t, +ritria to 8a*(at FFFFFF of
information4
Si0
'(a*ity
N1
Rf# T, information +an a*so 7 ran%1 in a++or1an+ .it, t, =(a*itis
it ,as in it4 T, Cprts ,a8 18is1 +rtain +ritria to 8a*(at t,
=(a*ity of information4
In FFFFFF sty* managrs a**o. mp*oys to ta% part in 1+ision
ma%ing4
A(t,oritati8
MiC1
Dmo+rati8
Rf# In a Dmo+rati+ sty*/ t, managr a**o.s t, mp*oys to ta%
part in 1+ision-ma%ing# t,rfor 8ryt,ing is agr1 7y t, maAority4
T, +omm(ni+ation is Ctnsi8 in 7ot, 1ir+tions !from s(7or1inats to
*a1rs an1 8i+-8rsa"4 T,is sty* +an 7 parti+(*ar*y (sf(* .,n
+omp*C 1+isions n1 to 7 ma1
t,at r=(ir a rang of sp+ia*ist s%i**s# ...48(0s4nt
'(stion No# 1< ! Mar%s# 1 " - )*as +,oos on
FFFFFF is t, st of intr+onn+t1 str(+t(ra* *mnts t,at pro8i1 t,
fram.or%4
Infrastr(+t(r
Systm
Organi0ation
Rf# Infrastr(+t(r/ gnra**y/ is t, st of intr+onn+t1 str(+t(ra*
*mnts t,at pro8i1 t, fram.or% for s(pporting t, ntir
str(+t(r4 It (s(a**y app*is on*y to str(+t(rs t,at ar artifi+ia*4 T,
trm is (s1 1iffrnt*y in a 8arity of fi*1sG pr,aps t, sing* most
.**-%no.n (sag is in +onomi+s/ .,r it rfrs
to p,ysi+a* infrastr(+t(r s(+, as 7(i*1ings an1 roa1s4
'(stion No# 1& ! Mar%s# 1 " - )*as +,oos on
FFFFFFFFFF is %no.n as fat,r of .ar,o(s4
Stp,n ,a.%ing
;i** gats
;i** Inmon
Rf# D+ision S(pport Systms .as 1fin1 7y ;i** Inmon/ fat,r of 1ata
.ar,o(s4
D7tor?s aging rport is an Camp* of t, fo**o.ing p,asD
Int**ign+
+io,C
Dsign
Rf# D7tors Aging ana*ysis is t, stratifi+ation of tra1 r+i8a7*s
in a++or1an+ of prio1 of tim sin+ t,y ,a8 7n 1(4
'(stion No# 1$ ! Mar%s# 1 " - )*as +,oos on
D8ising a 1is+o(nt or training po*i+y is an Camp* of 1sign p,as4
TR2E
5AHSE
Rf # )ag no472 ...48(0s4nt
FFFFFFFFFFFFFFFFF is t, st of intr+onn+t1 str(+t(ra*
elements that provide the framwork for supporting the entire
str(+t(r
Managmnt Systm
Infrastr(+t(r
D+ision S(pport Systm
'(stion No# 1B ! Mar%s# 1 " - )*as +,oos on
A n.spapr arti+* is a primary so(r+ if it rports 8nts/ 7(t a
s+on1ary so(r+ if it ana*yss an1 +ommnts on t,os 8nts4
Tr(
5a*s
Rf# A n.spapr arti+* is a primary so(r+ if it rports 8nts/ 7(t a
s+on1ary so(r+ if it ana*yss an1 +ommnts on t,os 8nts4 !)ag
no412"
FFFFFFFFF so(r+s ar (s1/ .,i+, simp*ify t, pro+ss of fin1ing t,
proCimity Hitrat(r4
S+on1ary
)rimary
Trtiary
Ans.r R=(ir1#
E8a*(at r+o8ry pattrns/ r*8ant +osts in8o*81 is an Camp* of
monitoring
TR2E
5AHSE
Rf# Monitoring ,*ps in 8a*(ating t, =(a*ity of 1+isions t,at ,a8
7n ma14 T,is may in+*(1 t, fo**o.ing#
o '(antifying t, sp1 in t, pro+ss of r+o8ry4
o Dis+o(nt +osts 7ing 7orn 7y t, organi0ation4
o C(stomr rspons in a++pting t, ntir po*i+y4
o On+ again MIS .i** 7 (s1 to r+or1 an1 rport t, rs(*ts I ff+ts
of t, po*i+y4
'(stion No# 21 ! Mar%s# 2 "
-,at ar t, information r=(irmnts for oprationa* *8* in
A++o(nting E finan+ia* Information Systms4
Ans.r# ...48(0s4nt
5o**o.ing ar t, oprationa* *8* r=(irmnts in A++o(nting E
5inan+ia* Information Systms4
Oprationa* H8* R=(irmnts in A++o(nting E finan+ia* Information
Systms
14 Cas, f*o. statmnts t,ro(g, 8ario(s transa+tions
24 In8ntory an1 17tors managmnt
<4 Cr1itors Managmnt
I1ntify t, p(rpos of 5asi7i*ity st(1y4
Ans.r#
)(rpos of 5asi7i*ity St(1y
T, p(rpos of fasi7i*ity st(1y is to o7tain a +ommitmnt to +,ang an1
to 8a*(at .,t,r +ost ff+ti8 so*(tions ar a8ai*a7* to a11rss t,
pro7*m or opport(nity t,at ,as 7n i1ntifi14
'(stion No# 2< ! Mar%s# < "
Hist any t,r 7nfits of CRM4
Ans.r#
5o**o.ing ar t, t,r 7nfits of CRM4
;nfits of C(stomr R*ations,ip Managmnt !CRM"
14 To a+,i8 CRM/ a +ompany .i1 st of too*s/ t+,no*ogis/ an1
pro+1(rs promot t, r*ations,ip .it, t, +(stomr to in+ras
sa*s4
24 Its o7A+ti8s ar to in+ras profita7i*ity/ r8n(/ an1 +(stomr
satisfa+tion4
<4 En+o(rags +(stomr *oya*ty
'(stion No# 2& ! Mar%s# < "
;rif*y 1s+ri7 In+rmnta* Mo1*4
Ans.r#
In+rmnta* Mo1*
T, in+rmnta* mo1* is a mt,o1 of soft.ar or Information Systm
18*opmnt .,r t, mo1* is 1sign1/ imp*mnt1 an1 tst1
in+rmnta**y (nti* t, pro1(+t is finis,14 It in8o*8s 7ot, 18*opmnt
an1 maintnan+4 T,is mo1* +om7ins t, *mnts of t, .atrfa**
mo1* .it, t, p,i*osop,y of prototyping4
Dis+(ss in+rmnta* Mo1* .it, an Camp*D
Ans.r#
In+rmnta* Mo1*
T, in+rmnta* mo1* is a mt,o1 of soft.ar or Information Systm
18*opmnt .,r t, mo1* is 1sign1/ imp*mnt1 an1 tst1
in+rmnta**y (nti* t, pro1(+t is finis,14 It in8o*8s 7ot, 18*opmnt
an1 maintnan+4 T,is mo1* +om7ins t, *mnts of t, .atrfa**
mo1* .it, t, p,i*osop,y of prototyping4
ECamp* of an In+rmnta* Mo1*
An Camp* of t,is in+rmnta* approa+, is o7sr81 in t, 18*opmnt
of .or1 pro+ssing app*i+ations .,r t, fo**o.ing sr8i+s ar
pro8i11 on s(7s=(nt mo1(*s#
A18an+1 1iting an1 1o+(mnt pro1(+tion f(n+tions
;asi+ fi* managmnt/ 1iting an1 1o+(mnt pro1(+tion
f(n+tions
Sp** an1 grammar +,+%ing
A18an+ pag *ayo(t
'(stion No# 2$ ! Mar%s# 5 "
Diffrntiat MIS from DSS 4
Ans.r#
Diffrntiat ;t.n MIS E DSS
S pag n(m7r &&4
...48(0s4nt

Question No: 1 ( Marks: 1 ) - Please choose one
Procedures are organized in a ------------------------manner to
form systems
Logical
Physical
Hybrid
Ref:
Pg#18
Procedures are organized in a logical manner to form systems.
Question No: ( Marks: 1 ) - Please choose one
!usiness is a system "here management decisions are
in#uenced $y or ha%e an in#uence on su&&liers' customers'
society as a "hole(
)rue
False
Ref:
Pg*1
Business is a system where management decisions are infuenced by or
have an infuence on suliers! customers! society as a whole.
Question No: + ( Marks: 1 ) - Please choose one
---------infrastructure consists of the &hysical facilities ser%ices
and management that su&&ort all com&uting resources in an
organization
,nformation
"ecision
#anagement
Ref:
Pg#$%
&nformation infrastructure consists of the hysical facilities services
and management that suort all comuting resources in an
organization.
Question No: - ( Marks: 1 ) - Please choose one
)he term information architecture descri$es a s&ecialized
---------------- "hich relates to the management of information
and em&loyment of informational tools(
.kill .et
"ata 'et
(ool 'et
Ref:
Pg#)*
(he term information architecture describes a secialized s+ill set
which relates to the management of information and emloyment of
informational tools.
Question No: / ( Marks: 1 ) - Please choose one
0n integrated man-machine system for &ro%iding information
to su&&ort the o&erations' management and decision making
functions in an organization called----
------(
""'
M,.
&'
Ref:
Pg#))
"e,nition of #&'
- .n integrated man/machine system for roviding information to
suort the oerations! management and decision ma+ing functions in
an organization.0

2hich ty&e of decision is one for "hich there may $e se%eral
3right3 ans"ers and there is no &recise "ay to get a right
ans"er4
'tructured
1nstructured
'emi/'tructured
Rf # 2nstr(+t(r1: Problems possess multiple solutions, solution paths,
fewer parameters which are less manipulate able, and contain uncertainty
about which concepts, rules, and principles are necessary for the solution or
how they are organized and which solution is best.
,n 666666 style managers allo" em&loyees to take &art in
decision making(
.uthoritative
#i2ed
7emocratic
Ref:
Pg#1$
Partici&ati%e
&n a "emocratic style! the manager allows the emloyees to ta+e art
in decision/ma+ing3
2hich of the follo"ing is a &ro9ect management techni:ue that
di%ides com≤ &ro9ects into smaller' more easily managed
segments or &hases4
.7L<
'ystem "esign
'ystem .nalysis
.udit (rials
Ref:
Pg#48
Pro9ect lifecycle %s( .7L<
(he systems develoment life cycle is a ro5ect management
techni6ue that divides comle2 ro5ects into smaller! more easily
managed segments or hases.

Question No: = ( Marks: 1 ) - Please choose one
<RM soft"are re:uires highly integrated en%ironment for high
Producti%ity' "hich is rarely a%aila$le(
)rue
False
Ref:
Pg#78
9:# software re6uires highly integrated environment for high
roductivity! which is rarely available.

Question No: 1> ( Marks: 1 ) - Please choose one
2hich of the follo"ing hel&s in getting the right material and
&hysical resources together at the right &lace and at the right
time to meet the customer?s re:uirements4
B:P
MRP
9:P
Ref:
Pg#8$
#:P hels in getting the right material and hysical resources together
at the right lace and at the right time to meet the customer;s
re6uirements.

)he &rocedures to follo" "hen decision is needed can $e
s&eci@ed in ad%ance
(rue
False

,nformation &roducts made more %alua$le $y their attri$utes'
characteristics' or :ualities
(rue
False
Question No: 1+ ( Marks: 1 ) - Please choose one
,n 66666 decisions' &ro$lem is recurring and re&etiti%e
1nstructured
.tructured
'emi structured
Ref:
Pg#4*
.tructured decisions
<here roblem is recurring and reetitive! the common factors can be
identi,ed in order to identify a articular course of action.

Question No: 1- ( Marks: 1 ) - Please choose one
6666666 is the ra" data entered in the com&uter system(
,n&ut element
9ontrol #echanism
=utut 'ystem
Ref:
Pg*>
&nut elements
:aw "ata inut to the comuter system

Question No: 1/ ( Marks: 1 ) - Please choose one
0 &ro$lem sol%ing techni:ue that decom&oses a system into its
com&onent &ieces for the &ur&ose of studying' ho" "ell those
com&onent &arts "ork and interact to accom&lish their
&ur&ose is one of the de@nitions of system analysis(
)rue
False
Ref:
Pg#%$
Ar alternati%ely as:
-. roblem solving techni6ue that decomoses a system into its
comonent ieces for the urose of studying! how well those
comonent arts wor+ and interact to accomlish their urose.0

.ystem analysis creates the understanding and lays out the
necessary relationshi&s that "ill assist in de@ning a solution to
the &ro$lem or the design of the &ro&osed soft"are that
"ill meet the user needs(
)rue
False
Ref:
Pg#%$
'ystem analysis creates the understanding and lays out the necessary
relationshis that will assist in de,ning a solution to the roblem or the
design of the roosed software that will meet the user needs.

Question No: 15 ( Marks: 1 )
<hat is information 'ystem>
PAGE 28
2hat are ,nformation .ystems4
Interrelated components working together to collect, process, store
and disseminate information to support
decision making, coordination control, analysis and visualization in an
organization.
Bnlist the categories of the .u&&ort system
Page 43
.u&&ort systems can $e classi@ed into t"o categories
? Ofice automation systems
? Decision support systems
Question No: 1= ( Marks: )
2hat is an ACce 0utomation .ystem4
PAGE 43
ACce 0utomation .ystems
Ofice automation system includes formal and informal electronic
systems primarily concerned with the
communication of information to and from persons both inside and
outside the frm. It supports data
workers in an organization.
Dor ,nstance
? ord processing
? Desktop publishing
? Imaging ! eb publishing
? "lectronic calendars # manager$s appt. calendars
? "mail
? %udio ! video conferencing # establishing communication between
geographically dispersed
persons.
Question No: > ( Marks: + )
2hat do you understand $y BR74 7e@ne $rie#y
PAGE 120
Bntity Relationshi& 7iagram
&'he entity(relationship diagram )"*D+ is a data model or diagram for
high(level descriptions of
conceptual data model, and it provides a graphical notation for
representing such data models in the
form of entity(relationship diagrams.&
Question No: 1 ( Marks: / )
7iEerentiate $et"een the follo"ing
9omuter .ided "esign and 9omuter .ided #anufacturing
<om&uter 0ided 7esign (<07)
,It is a system that enables drawings to be constructed on a computer
screen and subse-uently stored,
manipulated and updated electronically..
'he ability to rotate or create movement in the design allows testing
for clearances and fre-uently reduces
the cost of prototyping the products. 'he technology is used for a
wide variety of products in such felds as
architecture, electronics, and aerospace, naval, and automotive
engineering. %lthough /%D systems
originally merely automated drafting, they now usually include three(
dimensional modeling and computersimulated
operation of the model. *ather than having to build prototypes and
change components to
determine the efects of tolerance ranges, engineers can use
computers to simulate operation to determine
loads and stresses. 0or e1ample, an automobile manufacturer might
use /%D to calculate the wind drag on
several new car(body designs without having to build physical models
of each one. In microelectronics, as
devices have become smaller and more comple1, /%D has become an
especially important technology.
%mong the benefts of such systems are lower product(development
costs and a greatly shortened design
cycle. hile less e1pensive /%D systems running on personal
computers have become available for do(ityourself
home remodeling and simple drafting, state(of(the(art /%D systems
running on workstations and
mainframe computers are increasingly integrated with computer(
aided manufacturing systems.
1+(1+ <om&uter 0ided Manufacturing (<0M)
/omputer(aided manufacturing )/%2+ is a form of automation where
computers communicate work
instructions directly to the manufacturing machinery. 'he technology
evolved from the numerically
controlled machines of the 3456s, which were directed by a set of
coded instructions contained in a
punched paper tape. 'oday a single computer can control banks of
robotic milling machines, lathes,
welding machines, and other tools, moving the product from machine
to machine as each step in the
manufacturing process is completed. 7uch systems allow easy, fast
reprogramming from the computer,
permitting -uick implementation of design changes. 'he most
advanced systems, which are often
integrated with computer(aided design systems, can also manage such
tasks as parts ordering, scheduling,
and tool replacement.
It is a system that uses computer aided techni-ues to control
production facility. 7ome of these techni-ues
are
o /omputer(aided process planning # 8se of computer to control
activities and functions to prepare
a detailed set of plans and instructions to produce a machine or part.
(( 2achines
o /omputerised 9umerical control )/9/+ # refers specifcally to the
computer control of machine
tools for the purpose of )repeatedly+ manufacturing comple1 parts in
metal as well as other
materials. e.g. drills, wood routers use this technology.
o *obotics programming # 'he science or study of the technology
associated with the design,
fabrication, theory, and application of robots. # %utomobile industry.
Question No: ( Marks: 1> )
7iscuss diEerent &hases of decision making &rocess in detail
Discuss different !ases of decision "aking rocess in
detai#
Phases of decision-making &rocess are:
? ,ntelligence # searching for conditions in the environment that call
for decisions
? 7esign # inventing, developing, and analyzing possible courses of
action
? <hoice # selecting a course of action from those available
? ,m&lementation # implementing the selected course of action
? Monitoring # checking the conse-uences of the decision made after
implementation
)he ,ntelligence Phase
7can the environment to identify problem situations or opportunities.
/onditions that call for decisions are
identifed. 'ypical %ctivities include:
F <ountry Risk $ased on follo"ing
o /ountry credit rating
o 'ransparency
o /orruption
F Dacilities for one "indo" o&eration (le%els of $ureaucracy)
o 7*O /ulture
o ;ovt. <olicy
o =aw ! Order
o "1change rates
0or instance, international banks while entering into country make
assessment of e1posure and thus limit
the ma1imum number of transactions the bank can undertake.
a+ hat are the possible advantages, disadvantages, and risks>
b+ ?ow much resources will be diverted from other activities>
c+ hen should we start> %nd so forth.
)he 7esign Phase
<ossible courses of actions are invented, developed, and analyzed.
'ypical %ctivities include:
7elect criteria for assessing the alternatives )e.g., *OI, market share,
etc.+
? /reate alternatives: invest now, invest later, do not invest
? %nalyze levels and timing of investment
? Information @ow for decision making
? <repare a feasibility study
? ?ow will the choice be made, by whom, and when>
)he <hoice Phase
% course of action is selected out of the available alternatives as
devised in the
design phase. 'ypical %ctivities include:
? ;et information
? 0inal evaluation
? 7ensitivity analysis
11(/ )he ,m&lementation Phase
Implement the selected course of action. 'ypical %ctivities include:
? 0ollow the implementation plan
? Deal with resistance to change and necessary approvals and
authorizations
? /onduct training
? 'ransfer resources

The organizational structures are formulated in order to efficiently manage which
of the following: Business 9ost

Business Operations
Business Size
Ref: PAGE # 5
The organizational structures are formulated in order to efficiently manage the
business operations.
Question No: 2 ( Marks: 1 ! P"ease #$oose one

Elements that exist outside the boundary of the business (Organization and
ha!e the "otential to affect all or "art of the organization
called#############################
<(=

$om"any Ordinance
Business En%iron&ent
$om"any Structure
Ref: PAGE # 1'
Business En%iron&ent is defined as %all elements that exist outside the
boundary of the business (Organization and ha!e the "otential to affect all or
"art of the organization
Question No: ( ( Marks: 1 ! P"ease #$oose one

The com"arison of actual system with ex"ected system is done with the hel" of
control mechanism.
False

)rue
Ref: PAGE # 2*
+ ,ontro" &e#$anis&
$om"arison of actual with ex"ected
Question No: ' ( Marks: 1 ! P"ease #$oose one

The study of business "roblem domain used to recommend im"ro!ements and
s"ecify the business &e'uirements for the solution is called:
:is+ .nalysis

-.ste& Ana".sis
System (esign
&is) *anagement
Ref: PAGE # /2
-.ste& Ana".sis:
System analysis can be defined sim"ly as: %The study of business "roblem
domain to recommend im"ro!ements and s"ecify the business re'uirements for
the solution.+
The ,irst increment in incremental model is usually the core "roduct which
addresses the basic re'uirements of the system.

)rue
,alse
Ref: PAGE # 05
The first increment is usually the core "roduct which addresses the basic
re'uirements of the system.
O1
O1
-hich of the following design in!ol!es brea)ing u" the logical design into units.

P$.si#a"
/ogical
0one of abo!e o"tions
$ommercial
Ref: PAGE # 01
P$.si#a" 3esi4n
The logical design is con!erted to "hysical design in this "hase. The p$.si#a"
5esi4n in%o"%es breakin4 up t$e "o4i#a" 5esi4n into units1 which in turn can
be decom"osed further into im"lementation units such as "rograms and
modules.

-hich of the following is a form of automation where com"uters communicate
wor) instructions directly to the manufacturing machinery.

$2(

,AM
$3*
Ref: PAGE # 5(
,o&puter Ai5e5 Manufa#turin4 (,AM
$om"uter#aided manufacturing ($2* is a form of automation where com"uters
communicate wor) instructions directly to the manufacturing machinery.

3nformation that is outdated1 inaccurate1 or hard to understand has much less
!alue.

)rue

,alse
Question No: / ( Marks: 1 ! P"ease #$oose one
-hich of the following "hase of decision ma)ing "rocess in!ol!es selecting a
course of action from those a!ailable.
"esign

,$oi#e
3m"lementation
3ntelligence
Ref: PAGE # 21
3e#ision!&akin4 pro#ess
4 3ntelligence 5 searching for conditions in the en!ironment that call for decisions
4 (esign 5 in!enting1 de!elo"ing1 and analyzing "ossible courses of action
+ ,$oi#e 7 se"e#tin4 a #ourse of a#tion fro& t$ose a%ai"ab"e
4 3m"lementation 5 im"lementing the selected course of action
4 *onitoring 5 chec)ing the conse'uences of the decision made after
im"lementation
Question No: 1* ( Marks: 1 ! P"ease #$oose one
There are T-O "hases of the decision ma)ing "rocess

T&6E

8A9-E

6.1 Phases of decision-making process are:
Intelligence searching for conditions in the environment that call for decisions
Design inventing, developing, and analyzing possible courses of action
Choice selecting a course of action from those available
Implementation implementing the selected course of action

+ Monitorin4 7 #$e#kin4 t$e #onse:uen#es of t$e 5e#ision &a5e after
i&p"e&
O1
O1

*3S is the "rimary source for the managers to be aware of red#alerts.

)R;E

,2/SE
Ref: PAGE # 21
<nte""i4en#e: 3dentifying the "roblems occurring in an organization. *3S is the
"rimary source for the managers to be aware of red#alerts.

3nformation 'uality chec)list is the criteria to e!aluate 777777 of information.
'ize

Qua"it.
0eed
Ref: PAGE # 2
<nfor&ation Qua"it. ,$e#k"ist:
The information can also be ran)ed in accordance with the 'ualities it has in it.
The ex"erts ha!e de!ised certain criteria to e!aluate the :ua"it. of information.
Question No: 1( ( Marks: 1 ! P"ease #$oose one

*anagement is concerned with the day to day costs1 "roduction targets in 7777
Ser!ice sector
Manufa#turin4 -e#tor
Trading sector
Ref: PAGE # 0
<nfor&ation Re:uire&ents of Manufa#turin4 -e#tor:
*anagement is concerned with the day to day costs1 "roduction targets1 'uality
of the "roduct1 deli!ery schedules1 etc.
Question No: 1' ( Marks: 1 ! P"ease #$oose one

Organization is a grou" of elements that are integrated with the common "ur"ose
of achie!ing an ob8ect.
(rue

8a"se
Ref: PAGE # 2(
2 s.ste& is a grou" of elements that are integrated with the common "ur"ose of
achie!ing an ob8ecti!e.
The system used to record the transactions of routine and re"etiti!e nature is
called as 777777777 .

Su""ort system

(ecision su""ort system
)ransa#tion #ontro" s.ste&
Ref: PAGE # (*
)ransa#tion Pro#essin4 -.ste&:
This system is used to record transactions of routine and re"etiti!e nature.
O1
O1

-hich of the following hel"s in getting the right material and "hysical resources
together at the right "lace and at the right time to meet the customer9s
re'uirements.
B:P

MRP
$&:
Ref: PAGE # 52
MRP hel"s in getting the right material and "hysical resources together at the
right "lace and at the right time to meet the customer9s re'uirements. This hel"s
in achie!ing on time deli!ery1 ;igh <uality1 at the best "rice.

$ost benefit analysis is must in choosing an alternati!e in a decision ma)ing
model.
False

)rue
Ref: PAGE # 25
Boun5e5 Rationa"it. !! E=a&p"e
$ost benefit analysis is a must in choosing an alternati!e in a decision ma)ing
model.
2 system that is not connected with its en!ironment is called ########################

$losed system

O"en system
O"en loo" system
Ref: PAGE # 21

Question No: 1= ( Marks: 1 ) - Please choose one
777777777 sources are used1 which sim"lify the "rocess of finding the "roximity
/iterature. O1

.econdary
Primary
Tertiary
Ref: PAGE # (
3n science1 se#on5ar. sour#es are t$ose >$i#$ si&p"if. t$e pro#ess of
fin5in4 an5 e%a"uatin4 t$e pri&ar. "iterature. They tend to be wor)s which
re"ac)age1 reorganize1 reinter"ret1 summarize1 index or otherwise =add !alue= to
the new information re"orted in the "rimary literature.

2n information system that automatically generates re"ort on regular basis and
are not used to monitor in"ut or acti!ities is called

Open "oop s.ste&

$losed loo" system
$losed end System
Ref: PAGE # 2*
Open!9oop -.ste&
E=a&p"e
2n information system that automatically generates re"ort on regular basis and
are not used to monitor in"ut or acti!ities.
O1
O1
Question No: 21 ( Marks: 2
-hat is the basic benefit of diagrammatic !iew of system.
.nswer3
Sstem Design
System design can be explained and presented in narrative form. !ut the "enefits of
diagrammatic view
cannot "e understated. #his helps to give a snapshot of what the entire sstem looks
like. $arious
diagrammatic tools can "e used while designing the sstem.


-hat are the information re'uirements for Strategic le!el in 2ccounting >
financial 3nformation Systems
i could@t ,nd any clear answer for this A ! but this boo+ might be hel u
for this Auestion .
htt3BBboo+s.google.com.+Bboo+s>
idCDE)vwFdaGuw9HgCP.7)HlgCP.7)Hd6C<hatIareItheIinform
ationIre6uirementsIforI'trategicIlevelIinI.ccountingI
J$4I,nancialI&nformationI'ystemsHsourceCblHotsC#%K$gzG11Hs
igC&77ma*F*6L8bHEFco8%if6uMtw8HhlCenHeiCzDN%(cPaOobMh.e1ruH
7".HsaCKHoiCboo+LresultHctCresultHresnumC4HvedC*9"sA4.NwB
A#vConeageH6C<hatJ$*areJ$*theJ$*information
J$*re6uirementsJ$*forJ$*'trategicJ$*levelJ$*inJ$*.ccounting
J$*J$4J$*,nancialJ$*&nformationJ$*'ystemsHfCfalse

Question No: 2( ( Marks: (

/ist any three normati!e models of $hoice :hase of decision ma)ing "rocess.
.nswer 3

Page G7
#he Choice Phase
A course of action is selected out of the available alternatives as devised in the
design phase. Typical Activities include:
? et information
? !inal evaluation
? Sensitivity analysis

Question No: 2' ( Marks: (

(ifferentiate between 3ncremental and iterati!e models with the hel" of one
exam"le each.
.nswer
"age #$
Incremental vs. Iterative
These sound similar, and sometimes are e%uated but there is a subtle difference:
&ncremental: add to the product at each phase
&terative: re'do the product at each phase
%&ample
(uilding a )ouse
&ncremental: Starts *ith a modest house, +eep adding rooms and upgrades to it.
&terative: The design,construction map of the house is amended and improved and
repeated
until all the re%uirements are fulfilled.

<uestion 0o: ?@ ( *ar)s: @

(iscuss any fi!e benefits of *ar)eting 3S.
O1
.nswer 3
"age -.
!enefits of 'arketing IS
/0&S helps organizations in efficient channel management. !ollo*ing can be identified
as some of the
benefits of /0&S.
1. 2ustomer profiles need to be maintained focusing on their habits and spending
patterns. /0&S
helps in maintaining these profiles.
3. &nformation on *hat competitors have been upto is also a critical mar+eting
information. This
should not be ta+en as espionage on competitors.
.. !orecasts of demand is also a critical part of mar+eting analysis. /0&S helps in
achieving this as
*ell.
4. !ield sales can also be monitored *here sales agents are used to mar+et products.
-. 2ustomers can be %uic+ly updated based on their information +ept in /0&S.
5. 6ealers involved in sale of product can also be monitored to help enhance revenue.s

<uestion 0o: ?A ( *ar)s: @ O1

(iscuss System 2nalysis in the light of the following "oints:
B. 2 techni'ue to ma" the system under study.

?. To drill down into the !arious as"ects of the business "rocess without losing
sight of the com"lete system.

.nswer3
Mote3 &ts 5ust given by boo+ but u all have to e2lain it in your own
wording. &t is 5ust an idea ....

Page 1>
Sstem (nalsis
System analysis can be defined simply as: 7The study of business problem domain to
recommend
improvements and specify the business re%uirements for the solution.8
)r alternativel as:
7A problem solving techni%ue that decomposes a system into its component pieces for the
purpose of
studying, ho* *ell those component parts *or+ and interact to accomplish their
purpose.8
!oth the definitions highlight following important points:
System analysis helps to create an understanding of the business processes, their lin+age
*ith
one another, the parameters governing the data flo* *ithin the business, the controls and
chec+s built into the processes and the reporting needs in a business *here a problem
exists
or for *hich the soft*are needs to be designed.
System analysis creates the understanding and lays out the necessary relationships that
*ill
assist in defining a solution to the problem or the design of the proposed soft*are that
*ill
meet the user needs.
These t*o points may be understood as providing a means for underta+ing the follo*ing
tas+s:
A techni%ue to map the system under study.
To drill do*n into the various aspects of the business process *ithout losing sight of the
complete
system.
? To understand the 9or+ability,!unctionality of the subsystems and their role in
achieving the
ob:ectives of the system as *ell as controls and chec+s in place.
? To establish the relationship or ;evel of interaction of each system *ith other
components of the
system.
< parishy,34,1,11=

-our#es of infor&ation are 4enera"". #ate4ori?e5 as !!!!!!!!!!!!!!!!!!!!!!!!!
7 Pri&ar.
7 )ertiar.
@ A"" of abo%e
7 -e#on5ar.
RE8:
1A2 -our#es of <nfor&ation
Sources of information are generally categorized as "rimary1 secondary or tertiary de"ending
on their originality and their "roximity to the source or origin.
"""(%uzs(netG
Sources of information are generall categori*ed in different tpes depending on
their originalit and their pro&imit to the source or origin.
@ )rue
7 ,alse
1A2 -our#es of <nfor&ation
Sources of information are generally categorized as "rimary1 secondary or tertiary de"ending
on their originality and their "roximity to the source or origin.
Question No: ( ( Marks: 1 ! P"ease #$oose one
Manufa#turin4 pro#ess in%o"%es &ore t$an one sub!pro#essA
7 )rue
7 8a"se
P4:0
1A Manufa#turin4 -e#tor
*anufacturing "rocess in!ol!es more than one sub#"rocesses1 detailed information is
re'uired before transferring materials for warehousing1 manufacturing and sale to final
consumer.
Question No: ' ( Marks: 1 ! P"ease #$oose one
""(%uzs(netG
#he organi*ation refers to a organi*ational structure with few or no levels of
intervening management "etween staff and managers is called------------------------
7 Bierar#$i#a" or4ani?ation
7 8"at Or4ani?ation
7 P.ra&i5 Or4ani?ation
P4:1*
8"at
,lat organization refers to an organizational structure with few or no le!els of inter!ening
management between staff and managers.
(n information sstem that automaticall generates report on regular "asis and are
not used to monitor input or activities called
7 Open "oop s.ste&
7 $losed loo" system
7 $losed end System
P4:2*
6A(A1 Open!9oop -.ste&
The determinant factor is in an o"en loo" system is that the information from the system not
used for control "ur"ose. This is done by using the out"ut to generate feed bac) for control
"ur"oses.
4 The out"ut is not cou"led to the in"ut for measurement.
4 ;ence the com"onents of o"en loo" system do not include control and feedbac)
mechanism due to
non#existence of internally defined ob8ecti!es. That is1
o 3n"ut
o :rocess
o Out"ut
E=a&p"e
2n information system that automatically generates re"ort on regular basis and are not used
to monitor
in"ut or acti!ities.
E%er. s.ste& #o&prises of basi# #o&ponents >$i#$ in a #o!or5ination for&u"ate a
s.ste&A
7 )rue
7 8a"se
P4:2(
0A1 ,o&ponents of a s.ste&
E!ery system com"rises of basic com"onents which in a coordination formulate a system.
---------- simpl means a particular techni+ue of directing one,s attention in
learning- discover or pro"lem solving.

7 &obustness
7 ;euristic
L "''
7 E3S
P4:((
;euristic sim"ly means a "articular techni'ue of directing one9s attention in learning1
disco!ery or "roblem sol!ing. 3t assists in non#routine decision ma)ing "rocess due to
"owerful analytical abilities.

"""(%uzs(netG
------- seek to put intelligence into the hardware in the form of generali*ed capa"ilit
to learn.
7 Neura" net>ork -.ste&
7 ,uzzy logic
7 (SS
7 ESS
P4:'1
Neura" Net>ork %sA E=pert -.ste&
Ex"ert systems see) to model a human ex"ert9s way of sol!ing "roblems. They are highly
s"ecific to see)ing solutions. 0eural networ)s do not model human intelligence. They see) to
"ut intelligence into the hardware in the form of generalized ca"ability to learn.
Question No: / ( Marks: 1 ! P"ease #$oose one
Prototping is the process of +uickl putting together a working model in order to
test various aspects of the design to gather earl user feed"ack.
@ )rue
7 ,alse
:g:CD
21A2 Protot.pin4
%:rototy"ing is the "rocess of 'uic)ly "utting together a wor)ing model in order to test
!arious as"ects of the design to gather early user feedbac).+
.hich of the following model com"ines the elements of the waterfall model with the
philosoph of prototping/
7 :rototy"ing
7 3terati!e
@ <n#re&enta"
7 &23(
P4:0'
<n#re&enta" Mo5e"
The incremental model is a method of softwareE 3nformation System de!elo"ment where the
model is designed1 im"lemented and tested incrementally until the "roduct is finished. 3t
in!ol!es both de!elo"ment and maintenance. This model combines the elements of the
waterfall model with the "hiloso"hy of
"rototy"ing.
'anagement information sstem 0(IS1 is that linked to all the information sstems
in an organi*ation.
True
7 False
<orrected $y
(zh'7ec/'>1>)
P4:55
2ccounting information system (23S is lin)ed to all the information systems in an
organization.
)e#$ni#a" Reports are e=a&p"es of @@@@@@@@@ resour#eA
7 Tertiary
@ Pri&ar.
7 Secondary
P4:2
Some exam"les of "rimary sources: B. Scientific 8ournal articles re"orting ex"erimental
research results
?. :roceedings of *eetings1 $onferences.
F. Technical re"orts
G. (issertations or theses (may also be secondary
@. :atents
Question No: 1( ( Marks: 1 ! P"ease #$oose one
Or4ani?ations are 5istin4uis$e5 on t$e basis of @@@@@@@@@@
7 2ttributes
7 :olicy
@ Mana4e&ent
P4:1*
Organizations can be distinguished on the basis of !arious criteria. These are as follows.
4 Organizational structure
4 $ulture of the Organizations
4 *anagement Style
4 (ecision *a)ing Style
Question No: 1' ( Marks: 1 ! P"ease #$oose one
@@@@@@@@ are run un5er 5ire#t super%ision of fa&i". &e&bersA
7 Small Organization
7 Me5iu& or4ani?ation
L Parge =rganization
P4:6
*edium sized organizations are run under direct su"er!ision of the family members which
rarely extends to segregation of duties and delegation of authority.
<n @@@@@ t$ere are "o> nu&ber of subor5inates per personA
7 :yramid Structure
7 ,lat Structure
7 *odern Structure
(nee5 to be so"%e5
C$i#$ of t$e fo""o>in4 stru#ture #ontains "ess nu&ber of &ana4e&ent "e%e"sD
@ 8"at -tru#ture
7 Tall Structure
7 $lassical structure
P4:11
,ollowing are the characteristics of a flat organization.
4 ;igh number of subordinates "er su"er!isor
4 Short of chain of command
4 /ess number of le!els

3efine )QMD
)otal Quality Management ()QM)
'A2 is a set of management and control activities which focus
on -uality assurance. 'he -uality of the
products and services is enhanced and then ofered to
consumers. %n organizational undertaking to
improve the -uality of manufacturing and service, it focuses
on obtaining continuous feedback for making
improvements and refning e1isting processes over the long
term.
What are the conglomerate organizations?
Conglomerate
A company that owns a number of other
companies

with widely diversified activities.
Conglomerate
A
firm

engaged in two or more unrelated businesses.
Conglomerate:
A large group of companies spanning different industrial or
business activists, controlled by a singleentity
For more details click
here http://en.mimi.hu/business/conglomerate.html.
Question No: 1/ ( Marks: 2
C$at aspe#ts s$ou"5 be #o%ere5 b. 5esi4n of infor&ation f"o>D
"esign of the information fow
It is a maBor step in the conceptual design. 0ollowing aspects
should be covered
4 0low of data ! information and transformation points
4 'he fre-uency and timing of @ows
+ The extent of formality in these fows input forms,
report formats.
Question No: 2* ( Marks: (
Bo> t$e #$ief e=e#uti%e is e"e#te5 in an. or4ani?ation an5 >$at are $is
responsibi"itiesD
. chief e;ecuti%e oCcer Q<BA! 1.'. NnglishR! managing
director QM7! 1E NnglishR!
S1T
or chief e;ecuti%e is the highest/
ran+ing cororate oUcer Qe2ecutiveR oradministrator in charge of
total management of an organization. .n individual aointed as 9N=
of a cororation! comany! organization! or agency reorts to theboard
of directors.
Man. ,EOs $a%e t$e tit"e Epresi5ent an5 ,EOEF >$i#$ &eans t$e. are
eit$er a"so t$e #$ief operatin4 offi#er or (espe#ia"". in t$e ;nite5 -tates
a"so t$e presi5ent (#$airperson of t$e boar5 of 5ire#tors
:N'P=M'&B&P&(&N'
(he resonsibility of the chief e2ecutive oUcer is to align the comany!
internally and e2ternally! with her or his strategic vision. (he core duty
of a 9N= is to facilitate business outside of the comany while guiding
emloyees and other e2ecutive oUcers towards a central ob5ective.
(he size and sector of the comany will dictate the secondary
resonsibilities. . 9N= must have a balance of internal and e2ternal
initiatives to build a sustainable comany.
S$T
For cororations! the chief e2ecutive oUcer rimarily coordinates
e2ternal initiatives at a high level. .s there are many other c/level
e2ecutives Qe.g. mar+eting! information! technical! ,nancial etc.R!
seldom do cororate 9N=s have low/level functions.
For emerging entrereneurs! their acting osition as a 9N= is
much diVerent than that on the cororate level. .s often other c/
level e2ecutives are not incororated in small oerations! it is the
duty of the 9N= Qand sometimes founderR to assume those
ositions.
#id/sized comanies borrow from cororate and entrereneurial
9N= resonsibilities. (here will not be all c/level ositions available
so the 9N= must comensate for gas either through delegating or
assuming additional resonsibility.
for more detail lz clic+
here htt3BBen.wi+iedia.orgBwi+iB9hiefLe2ecutiveLoUcer
A
<5entif. t$e basi# purpose of 383 an5 <5entif. t$e steps of 3esi4nin4 a 383 for an.
pro#essD
'he purpose of data @ow diagrams is to provide a linking
bridge between users and systems developers.
'he data @ow diagrams are:
4 ;raphical, eliminating thousands of wordsC
4 ?ierarchical, showing systems at any level of detailC and
'hey have less Bargon, allowing user understanding and
reviewing.
Data @ow diagrams facilitate users to understand how the
system operate. D0D$s also help developers to
better understand the system which helps in avoiding delays
in proper designing, development, etc. of
proBects. page 36D
Rules for 7D7?s
'he D0D as an analytical tool follows certain rules. 'hese
rules help in achieving the level of
standardization.
4 'here should be no black holes, gray holes, miracles.
4 Do not leave things unlabeled
4 the D0D should not include data @ows that are unassociated
with the process.
Data 0lows cannot be without a process or function being
involved in the @ow. Eelow are given three
diagrams that indicate bad practices. 'here has to be a
process in between these three diagrams.
0or a better understanding of data @ow diagram, two
diagrams are drawn for the same process. 'he
diagram % includes some errorsF violation of rules usually
used and diagram E is the amended picture
how the correct D0D should look like.
'he process covered in these diagrams is as follows.
'he number of hours employees have worked is recorded and
employee time record is created
stored in employee time fle.
"mployee salary information is taken from employee master
fle which is used along with time
records to calculate gross pay.
'he leads to the calculation of deductions leading to
computation of net pay.
<ayrolls slips are printed used for
*ecord purpose in the employee master fle.
<reparation of checks
<aychecks and a copy of pay slip is given to the
employees.GGGH <%;" 36I
Question No: 22 ( Marks: 1*
3is#uss t$e purpose of 8easibi"it. -tu5.D 3is#uss ke. areasD
Bntry and Deasi$ility .tudy
The purpose of this phase is to obtain a commitment to
change and to evaluate whether cost efective
solutions are available to address the problem or opportunity
that has been identifed. 0ollowing e1amples
can be considered to e1plain this situation.
7ay a problem has been recognized by a group of users. 'hey
believe they can design and

implement a solution themselves using a high level language.
'heir proposed system will have
little impact on others within the organization, nor will it be
material from the viewpoint of the
overall organization. In this situation, the users are already
motivated to bring about change.
'hus activities to accomplish successful entry are minor or
unnecessary.
4 On the other hand, consider a solution where potential
solutions will have a widespread impact
on the overall organization. %ctivities to accomplish successful
entry are now critical.
Information systems professionals must seek to establish
themselves as legitimate change
agents among the stake holders. 2oreover they must seek to
foster among the stakeholders a
commitment to change. If potential solutions will have a
signifcant impact on task and social
systems, a spirit of collaborative analysis and evaluation
among stakeholders must be
developed.
Once the entry is successful, a preliminary study can be
carried out to evaluate the feasibility of the new
system. % 0easibility study team should be constituted
4 Draw representatives from the departments afected by the
proBect
4 %t least one person must have a detailed knowledge of
computers and systems design )called
system analyst+.
4 %t least one person should have a detailed knowledge of
3. 'he organization
J. ?ow current system operates
K. Information needs of the system
L. Defects in the e1isting system
4 /onsultants from the outside
Hey 0reas of Deasi$ility
0ollowing aspectsFcriteria can be covered in a feasibility study.
4 'echnical 0easibility # is the available technology suficient
to support the proposed proBect> /an the
technology be ac-uired or developed>
4 *esponse times # time between re-uest and e1ecution
4 Molume of transactions which can processed within the given
time
4 /apacity to hold fles or records of a certain size
4 9umber of users supported without e1ecution
<./>5 M,7 >1> .ol%ed $y %uIs )eam
(0ni:a Malik) "ith ref +

,nformation should $e tailored in accordance "ith the
organizationJs culture and structure(
)rue
False
Pg:1+
? &nformation should be tailored in accordance with the organization;s
culture and structure.

Question No: ( Marks: 1 ) - Please choose one
)he information from the system not used for control &ur&ose
called--------------------
A&en loo& system
9losed loo system
=en end 'ystem
Pg:> G.).1 =en/Poo 'ystem
(he determinant factor is in an oen loo system is that the
information from the system not used for control urose

Question No: + ( Marks: 1 ) - Please choose one
0 system is a grou& of ------------------------------that are
integrated "ith the common &ur&ose of achie%ing an o$9ecti%e(
&nformation
"ata 'ets
Blements
Pg:> 0 system is a grou& of elements that are integrated "ith
the common &ur&ose of achie%ing an o$9ecti%e(

Question No: - ( Marks: 1 ) - Please choose one
2ith a ----------------decision en%ironment' there is the
&ossi$ility of ha%ing %ery :uick and %ery accurate feed$ack on
the decision &rocess(
<losed-loo&
=en/loo
9losed 'ystem
Pg:1 <ith a closed/loo decision environment! there is the ossibility
of having very 6uic+ and very accurate feedbac+ on the decision
rocess.
Question No: / ( Marks: 1 ) - Please choose one
)he de&artmental structures are --------------- in $anking and
@nancial sector(
7iEerent
'ame
#i2ed
Pg:-5 1+(1 Dinancial .ector (he deartmental structures are
diVerent in ban+ing and ,nancial sector.

,nformation $y itself is &ro%ing to $e the most critical resource
for organizations(
)rue
False
Pg:/5 1-(+ ,) 7e&artment &nformation by itself is roving to be the
most critical resource for organizations.

Plans &ro%ide a direction $ut not frame"ork for action(
)rue
False
Pg:15 Plans rovide a direction and framewor+ for action.

Prototy&ing is the &rocess of :uickly &utting together a
"orking model in order to test %arious as&ects of the design to
gather early user feed$ack(
)rue
False
Pg:8= 1( Prototy&ing
-Prototying is the rocess of 6uic+ly utting together a wor+ing model
in order to test various asects of
the design to gather early user feedbac+.0

Question No: = ( Marks: 1 ) - Please choose one
7ecision making is the cogniti%e &rocess of selecting a course
of action from among multi&le alternati%es:
)rue
False
Pg:/=
"ecision ma+ing is the cognitive rocess of selecting a course of action
from among multile alternatives.

Question No: 1> ( Marks: 1 ) - Please choose one
)he &rocedures to follo" "hen decision is needed can $e
s&eci@ed in ad%ance
(rue
False
<om&anies are in%esting in data-dri%en decision su&&ort
a&&lication frame"orks to hel& them res&ond to
? 9hanging mar+et conditions
? 9ustomer needs
(:1N
F.P'N
!oard of 7irectors are elected from 66666666666
9ustomers
'hare holders
Nmloyees
Question No: 1+ ( Marks: 1 ) - Please choose one
,n 666666 style managers allo" em&loyees to take &art in
decision making(
.uthoritative
#i2ed
7emocratic
Pg:1
-(( Partici&ati%e
&n a 7emocratic style! the manager allows the emloyees to ta+e art
in decision/ma+ing3

Question No: 1- ( Marks: 1 ) - Please choose one
<losed .ystem de&ends on 6666666666 and data(
,nternal resources
N2ternal resources
Procedures.
Pg:-
<hen we refer to a closed system we tal+ of a system that is
deendant on internal resources and data for decision ma+ing rather
than e2ternal environment.

Question No: 1/ ( Marks: 1 ) - Please choose one
)he s&iral model em&hasizes the need to go $ack and reiterate
earlier ste&s a num$er of times as the &ro9ect &rogresses(
)rue
False
Pg:88
(he siral model emhasizes the need to go bac+ and reiterate earlier
stes a number of times as the ro5ect rogresses.

.ystem analysis creates the understanding and lays out the
necessary relationshi&s that "ill assist in de@ning a solution to
the &ro$lem or the design of the &ro&osed soft"are that "ill
meet the user needs(
)rue
False
Pg:=
? 'ystem analysis creates the understanding and lays out the
necessary relationshis that will assist in de,ning a solution to the
roblem or the design of the roosed software that will meet the user
needs.

,nformation re:uirements kee& %arying in accordance "ith .ize
of organization' its structure( ,s it true4
Mo
Kes
Pg:1
(- Arganization L ,nformation Re:uirements
=rganizations have various attributes which distinguish them from
each other. Mo two organizations are similar in all resects. (here have
to have certain distinctive lines +eeing them uni6ue from each
other. &nformation re6uirements +ee varying in accordance with
? 'ize of organization
? &ts structure
? (he 9ulture it follows
? "ecision #a+ing 'tructures
? &nterested arties both internal and e2ternal

0ccounts should ha%e a control o%er %arious recording &oints
in the entire &rocess from &rocurement to @nished goods store
room(
)rue
False
Pg://
? 0ccounts and Dinance
.ccounts should have a control over various recording oints in the
entire rocess from rocurement to ,nished good store room.

Question No: 1= ( Marks: 1 ) - Please choose one
2hich of the follo"ing are the e;am&les of Primary sources4
9ommentaries! review articles and literature reviews
"irectories! Duideboo+s! manuals! 9hronologies
,nter%ie"s' sur%eys and @eld"ork
Mone of the
&g:
'ome e2amles of rimary sources3
1. 'cienti,c 5ournal articles reorting e2erimental research results
$. Proceedings of #eetings! 9onferences.
). (echnical reorts
7. "issertations or theses Qmay also be secondaryR
8. Patents
4. 'ets of data! such as census statistics
G. <or+s of literature Qsuch as oems and ,ctionR
8. "iaries
%. .utobiograhies
1*. &nterviews! surveys and ,eldwor+

Question No: > ( Marks: 1 ) - Please choose one
0n information system that automatically generates re&ort on
regular $asis and are not used to monitor
in&ut or acti%ities is called:
A&en loo& system
9losed loo system
9losed end 'ystem

Pg:>

5(+(1 A&en-Loo& .ystem
(he determinant factor is in an oen loo system is that the
information from the system not used for
control urose. (his is done by using the outut to generate
feed bac+ for control uroses.
? (he outut is not couled to the inut for measurement.
? Hence the comonents of oen loo system do not include
control and feedbac+ mechanism due to
non/e2istence of internally de,ned ob5ectives. (hat is!
o &nut
o Process
o =utut

B;am&le
.n information system that automatically generates reort on
regular basis and are not used to monitor
inut or activities.

Question No: 1 ( Marks: )
Bnlist the ty&es of models used in 7..(
Page 4$
)y&es of Models Msed in 7..
4 <hysical 2odels
4 9arrative 2odels
4 ;raphic 2odels
4 2athematical 2odels

Question No: ( Marks: )
2hy &rototy&es are used4
Page 100
2hy &rototy&es are used4
In many felds, there is great uncertainty as to whether a new
design will actually do what is desired. 9ew
designs often have une1pected problems. % prototype is built
to test the function of the new design before
starting production of a product. Euilding the full design is
often e1pensive and can be time(consuming. %
prototype allows manufacturers to rapidly and ine1pensively
test the parts of the design that are most likely
to have problems, solve those problems, and then build the
full design.

Question No: + ( Marks: + )
Narious considerations need to $e ke&t in mind "hile de@ning
&arameters for desired
out&ut in system designing( 2hat should $e them4 ,dentify any
three(
Question No: - ( Marks: + )
List any three $ene@ts of <RM(

!ene@ts of <RM
4 2aintains and enhances customer base
4 "ncourages customer loyalty
4 ;aining more customers$ wallet(share
4 'he more efective a companyNs customer retention and
defection management strategy, the
less they need to plug the gap with new customers, who are
e1pensive to recruit.
4 /*2 help in establishing communication to encourage
customers to share information about
their
4 ?abits,
4 'astes and preferences
4 Interests in /o$s brand e1tension initiatives
Question No: / ( Marks: / )
7iscuss diEerent ty&es of &ro$lems "e faced in decision
making &rocess4
Page %& (Ma' (e u get (etter ans)er fro" t!e (ook )
)y&es of Pro$lems
9ature of problem determines the approach to decision
making to be followed to solve it. 'here are three
broad categories.
O .tructured: ell(structured problems are constrained
problems with convergent solutions that engage the
application of a limited number of rules and principles within
well(defned parameters.
O Mnstructured: <roblems possess multiple solutions,
solution paths, fewer parameters which are less
manipulate able, and contain uncertainty about which
concepts, rules, and principles are necessary for the
solution or how they are organized and which solution is best.
F .emi-structured # a gray area lies between the structured
and unstructured range. ?ere part of the
decision can be specifed allowing for certain factors out of
control.

Question No: 1 ( Marks: / )
7iscuss .ystem 0nalysis in the light of the follo"ing &oints:
1( 0 techni:ue to ma& the system under study(
( )o drill do"n into the %arious as&ects of the $usiness
&rocess "ithout losing sight
of the com&lete system(
#ime: 62 min
'arks: 32
4uestion 5o: 1 0 'arks: 1 1 - Please choose one

( hierarchical organi*ation is structured in a wa such that ever entit in the
organi*ation- e&cept one- is su"ordinate to a single other entit.
6 #rue
> !alse
?ef: This is the dominant mode of organization among large organizations@ most
corporations and governments are hierarchicalorganizations.
Sstems have collection of predefined ----------------------related to each other in a
se+uenced logical manner in order to collectivel achieve the desired results.
6 Procedures
> Se%uences
> "olicies
Sstems have collection of predefined procedures related to each other in a
se+uenced logical manner in order to collectivel achieve the desired results. #he
sstem 8 procedures in all kinds of environment are su"9ect to internal controls and
checks that are necessar to ensure the effectiveness of the same P(ge 1:.
4uestion 5o: ; 0 'arks: 1 1 - Please choose one
#he results given " the sstem after the process has "een performed on the data
"eing input to the sstem called as------------------.
6 )utput
6 &nput
> "rocessing
page 3.
Autput elements
The results given by the system after the process has been performed on the data being
input to the system.
.hich tpe of decision is one for which there ma "e several <right< answers and
there is no precise wa to get a right answer/
> Structured
6 =nstructured
> Semi'Structured
>ef : =nstructured: "roblems possess multiple solutions, solution paths, fe*er
parameters *hich are less manipulate able, and contain uncertainty about *hich concepts,
rules, and principles are necessary for the solution or ho* they are organized and *hich
solution is best.
4uestion 5o: ? 0 'arks: 1 1 - Please choose one
.hich of the following level is formulation of new sales products- and identifing
new sales opportunities/
6 Aperational
> /anagerial
6 Strategic
>ef: Strategic @evel
1. Aormulation of new sales products- and identifing new sales opportunities.
7. Planning support for new products and services
;. 'onitoring competitors 0Page 5o.?;1

%ver transaction that an organi*ation undertakes has a financial impact- to "e
recorded and reported " the accounts 8 finance department.
6 #rue
6 !alse
page ?6
%ver transaction that an organi*ation undertakes has a financial impact- to "e
recorded and reported " the accounts 8 finance department.

4uestion 5o: B 0 'arks: 1 1 - Please choose one
#he procedures to follow when decision is needed can "e specified in advance
6 #rue
6 !alse
"age 44
6SS can stimulate innovation in decision ma+ing by helping managers to existing
decision ma+ing procedures.

4uestion 5o: : 0 'arks: 1 1 - Please choose one
Companies are investing in data-driven decision support application frameworks to
help them respond to
Changing market conditions
Customer needs
6 #>=%
6 !A;SB
>ef : As opposed to model driven 6SS, these systems use large pools of data found in
ma:or organizational systems. They help to extract information from the large %uantities
of data stored. These systems rely on 6ata 9arehouses created from Transaction
"rocessing systems.

4uestion 5o: C 0 'arks: 1 1 - Please choose one
&nformation that is outdated, inaccurate, or hard to understand has much less value
6 #>=%
6 !A;SB
&n CCCCCCCCCC final product is intangible
6 Service sector
6 /anufacturing Sector
6 Trading sector

4uestion 5o: 11 0'arks: 1 1 - Please choose one
CCCCC is a set of defined set of instructions aimed to achieve goals
6 Procedure
6 System
6 Arganization
2losed System depends on CCCCCCCCCC and data.
6 Internal resources
6 Bxternal resources
6 "rocedures.
>ef : A system that is not connected *ith its environment
Deither environment exerts any influence on the system nor does system influence the
environment. 9hen *e refer to a closed system *e tal+ of a system that is dependant on
internal resources and data for decision ma+ing rather than external environment.
4uestion 5o: 1; 0 'arks: 1 1 - Please choose one
CCCCCC is the set of interconnected structural elements that provide the frame*or+.
> Infrastructure
6 System
6 Arganization
>ef : The term is used differently in a variety of fields@ perhaps the single most *ell'
+no*n usage is in economics, *here it refers to physical infrastructure such as buildings
and roads.
Incremental model com"ines the elements of the >(ID model with the philosoph of
prototping.
6 True
6 Aalse
>ef : This model combines the elements of the *aterfall model *ith the
philosophy of prototyping.
4uestion 5o: 1? 0 'arks: 1 1 - Please choose one
System analysis creates the understanding and lays out the necessary relationships that
*ill
assist in defining a solution to the problem or the design of the proposed soft*are that
*ill
meet the user needs.
6 #rue
6 !alse
>ef: 7A problem solving techni%ue that decomposes a system into its component pieces
for the purpose of studying, ho* *ell those component parts *or+ and interact to
accomplish their purpose.8
9hich of the follo*ing model is a series of short *aterfall cycles, each producing an
early prototype representing a part of the entire pro:ectE
6 Spiral
6 &terative
6 9ater!all
6 &ncremental
>ef : S"&?A; is an iterative approach to system development. The spiral lifecycle model
is a combination of the classic *aterfall model and aspects of ris+ analysis. This model is
very appropriate for large and complex &nformation Systems. The spiral model
emphasizes the need to go bac+ and reiterate earlier steps a number of times as the pro:ect
progresses. &tFs actually a series of short *aterfall cycles, each producing an early
prototype representing a part of the entire pro:ect. &t is a circular vie* of the soft*are
lifecycle as opposed to the linear vie* of the *aterfall approach. &t can incorporate other
models in its various developmental phases.
4uestion 5o: 1B 0 'arks: 1 1 - Please choose one
#here are five phases of the decision making process- first one is intelligence.
6 #rue
> !alse
Phases of decision-making process are:
Intelligence searching for conditions in the environment that call for decisions
Design inventing, developing, and analyzing possible courses of action
Choice selecting a course of action from those available
Implementation implementing the selected course of action
'onitoring chec+ing the conse%uences of the decision made after implementation
4uestion 5o: 1: 0 'arks: 1 1 - Please choose one
CCCCC information is :ust li+e feedbac+ of organization image in public.
6 &nformal
6 %&ternal 0not sure1
6 !ormal
4uestion 5o: 1C 0 'arks: 1 1 - Please choose one
CCCCCCCCCC sources materials in *hich the information from secondary sources has been
digested.
6 "rimary
6 #ertiar
6 Secondary
>ef : /aterials in *hich the information from secondary sources has been GdigestedG '
reformatted and condensed, to put it into a convenient, easy'to'read form.
In which of the following categor information is presented in its original form-
neither interpreted nor condensed nor evaluated " other writers /
6 Primar Information
6 Tertiay &nformation
6 Secondary &nformation
6 All of above
4uestion 5o: 71 0 'arks: 7 1
.hat do we mean " cognitive process/
(ns: 2ognitive process is the mental process of +no*ing, including aspects such as
a*areness, perception, reasoning and :udgment.
4uestion 5o: 77 0 'arks: 7 1
Identif the "asic function and responsi"ities of a sstem analst.
(ns: A person *ho has a detailed +no*ledge of computers and system design and his
basic function is to analyze the *hole system and find out the problems it there is.
4uestion 5o: 7; 0 'arks: ; 1
.hat do ou understand " %>D/ Define "riefl
(ns: Bntity ?elationship 6iagram <B?6= is a tool used in system design.
B?6 as sho*n in the above indicates simple relationships. These relationships can be
read as.
' one department has one supervisor
' A department may have more than one employees
Ar
' An employee ma be in more than one departments
' An employee may not be *or+ing on any pro:ect but a pro:ect must have at least
one employee *or+ing on it.
4uestion 5o: 73 0 'arks: ; 1
@ist an three normative models of Choice Phase of decision making process.
"age $4
#he Choice Phase
A course of action is selected out of the available alternatives as devised in the
design phase. Typical Activities include:
et information
!inal evaluation
Sensitivity analysis
4uestion 5o: 7? 0 'arks: ? 1
9hat do you understand by system design and identify the steps it includes.
(ns: it can be explained and presented in narrative form
4uestion 5o: 76 0 'arks: ? 1
DSS are used to take help in Semi structured decisions. .hat does DSS use as
support in order to facilitate Semi Structured Decision making/

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