FINALTERM EXAMINATION

2011
MGT502- Organizational Behavior
!e"tion No# 1 $ Mar%"# 1 & - 'lea"e
(hoo"e one
)hi(h *i+en"ion o, the Big Five +o*el
re,er" to
-e .lea"ant an* a((o++o*ating in "o(ial
"itation"/ 0001v"t*ent"1net
2 E3trover"ion
2 O.enne"" to e3.erien(e
2 E+otional "ta-ilit4
2 Agreea-lene""
!e"tion No# 2 $ Mar%"# 1 & - 'lea"e
(hoo"e one
The a-ilit4 o, a .er"on to +ani.ilate
hi"5her
e+otion" a((or*ing to a given "itation i"
(alle*66666666666666661
2 E+otional Intelligen(e
2 E+otional 7on"traint"
2 A8e(tive E+otion"
2 7ognitive *i""onan(e
!e"tion No# 9 $ Mar%"# 1 & - 'lea"e
(hoo"e one
Relevant .er"onal (hara(teri"ti("
a8e(ting
.er(e.tion o, the .er(eiver are#
2 Attit*e"
2 Intere"t"
2 'a"t e3.erien(e"
2 All o, the given o.tion"
!e"tion No# 9 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
All o, the ,ollo0ing are e3a+.le" o,
*o0n0ar*
(o++ni(ation :o0" EX7E'T#
2 Manager" in,or+ing e+.lo4ee" o,
.ro(e*re"
2 Manager" .ointing ot .ro-le+" that
nee*
attention
2 E+.lo4ee" (o+.leting attit*e "rve4"
2 Manager" telling e+.lo4ee" to 0or%
+ore
;i(%l4
!e"tion No# < $ Mar%"# 1 & - 'lea"e
(hoo"e one
A lea*er high in initiating "tr(tre 0ol*
*o
0hi(h o, the ,ollo0ing/
2 E3hi-it lai""ez-,aire t4.e o, lea*er"hi.
2 Ma3i+ize lea*er-+e+-er relation"
2 A""ign gro. +e+-er" to .arti(lar
ta"%"
2 E+.o0er e+.lo4ee" to +a%e their o0n
*e(i"ion"
!e"tion No# 5 $ Mar%"# 1 & - 'lea"e
(hoo"e one
Tea+" are ver4 "e,l in 0hi(h o, the
,ollo0ing
"itation"# 0001v"t*ent"1net
2 The 0or% to -e .er,or+e* i" ver4 -a"i(
2 The ta"%" are interrelate*
2 No one 0ant" to -e a((onta-le
2 The gro. i" ho+ogeneo"
!e"tion No# = $ Mar%"# 1 & - 'lea"e
(hoo"e one
)hi(h o, the ,ollo0ing i" tre a-ot
virtal
tea+"/
2 There i" an a-"en(e o, ver-al (e"
2 There i" li+ite* "o(ial (onte3t
2 'eo.le (olla-orate online
2 All o, the given o.tion"
!e"tion No# > $ Mar%"# 1 & - 'lea"e
(hoo"e one
Tea+ +e+-er" 0ith goo* li"tening?
,ee*-a(%?
an* (on:i(t re"oltion "%ill" .o""e""
666666666666661
2 Te(hni(al e3.erti"e
2 'ro-le+-"olving "%ill"
2 @e(i"ion-+a%ing "%ill"
2 Inter.er"onal "%ill"
!e"tion No# A $ Mar%"# 1 & - 'lea"e
(hoo"e one
)hi(h o, the ,ollo0ing i" NOT one o, the
%e4
(o+.onent" o, e8e(tive tea+"/
2 E8e(tive 0or% *e"ign
2 Re(ognize* (o+.an4 i*entit4
2 B..ortive (onte3tal in:en(e"
2 )ell-+anage* tea+ .ro(e""e"
!e"tion No# C $ Mar%"# 1 & - 'lea"e
(hoo"e one
A,ter 0hi(h "tage o, a gro.D"
*evelo.+ent i"
there a relativel4 (lear hierar(h4 o,
lea*er"hi.
0ithin the gro./
2 Nor+ing
2 Btor+ing
2 @evelo.+ent
2 For+ing
!e"tion No# 10 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing "tate+ent" i"
tre/
2 All (o++an* gro." are al"o ta"%
gro."
2 All ta"% gro." are al"o ,rien*"hi.
gro."
2 All (o++an* gro." are al"o in,or+al
gro."
2 All in,or+al gro." are al"o (o++an*
gro."
!e"tion No# 12 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
@e.en*en(4 i" inver"el4 .ro.ortional to
0hi(h o,
the ,ollo0ing "tate+ent/
2 The level o, an in*ivi*alD" .er"onal
.o0er
2 The n+-er o, alternative "or(e" o, a
.arti(lar re"or(e
2 The t4.e o, in,or+ational anal4"i"
(on*(te* in a "itation
2 The Enan(ial re"or(e" re;ire* to
"olve a
.ro-le+
!e"tion No# 19 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
Mo"t organization" *evelo. +lti.le
"..lier"
rather than give their -"ine"" to onl4
one in
or*er to#
2 Ma3i+ize .o0er
2 In(rea"e in,or+ation
2 Re*(e *e.en*en(4
2 @evelo. inter*e.en*en(e
!e"tion No# 1< $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h t4.e o, (on:i(t 0ill 4o e3.erien(e
a+ong the +lti.le role" in 4or li,e? li%e
role o,
a ,ather an* a +anager/
2 Intergro. 7on:i(t
2 Inter.er"onal 7on:i(t
2 Interrole 7on:i(t
2 Intrarole 7on:i(t
!e"tion No# 15 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
Ali 0ant" to -4 a +otor -i%e1 Fe goe" to
the
"ho0roo+ an* "ee" *i8erent +o*el" o,
-i%e"1 Fe
li%e" one o, the+ ver4 +(h an* 0ant" to
.r(ha"e it1 Fe a"%" the .ri(e ,ro+ *ealer
0hi(h
i" +ore then hi" range1 Both o, the+ then
negotiate over .ri(e1 Thi" i" an e3a+.le
o,#
2 BATNA
2 @i"tri-tive negotiation
2 Integrative negotiation
2 Thir* .art4 negotiation
!e"tion No# 1= $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing i" NOT a (o++on
"((e""
(riteria ,or an4 organizational "tr(tre"/
@e(entralize* re.orting
Figh re"i*al +a""
'er+anent +onitoring
Ra.i* re".on"e
!e"tion No# 1> $ Mar%"# 1 & - 'lea"e
(hoo"e
one
A
tall? (entralize* hierar(h4 o, athorit4
an* to.*o0n
(o++ni(ation an* *e(i"ion +a%ing are
(hara(teri"ti(" o, 0hi(h o, the ,ollo0ing
organizational "tr(tre"/
Organi( "tr(tre
Matri3 "tr(tre
Me(hani"ti( "tr(tre
Fn(tional "tr(tre
!e"tion No# 1A $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing ter+ *eEne" ho0
Go-
ta"%" are ,or+all4 *ivi*e*? gro.e*? an*
(oor*inate*/
2Organizational "tr(tre
2)or% ".e(ialization
2@e.art+entalization
2Organizational -ehavior
!e"tion No# 1C $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing organizational
*e"ign
".eri+.o"e" .ro*(t or .roGe(t -a"e*
*e"ign on
e3i"ting ,n(tion--a"e* *e"ign/
2Matri3 Btr(tre
2Fn(tional Btr(tre
2@ivi"ional Btr(tre
2Fol*ing "tr(tre
!e"tion No# 20 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
Giving 0or%er" +ore (ontrol over ho0 a
ta"% i"
to -e (o+.lete* o,ten lea*" to Go-
enri(h+ent
-e(a"e#
2)or%er" (an thin% ot their o0n 0a4 o,
ta(%ling the ta"%
27hange their .attern o, 0or%ing 0hen
the4
0ant
2Feel +ore re".on"i-le ,or a(hieving the
en*
.ro*(t
2All o, the given o.tion"
!e"tion No# 21 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h one o, the ,ollo0ing -e"t *e"(ri-e"
the
.ro(e"" o, intera(tion an* integration
a+ong the
.eo.le? (o+.anie"? an* govern+ent" o,
*i8erent
nation"? *riven -4 international tra*e an*
inve"t+ent an* ai*e* -4 in,or+ation
te(hnolog4/
2Reengineering
2Glo-alization
2En(roa(h+ent
2IT-Era
!e"tion No# 22 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
I+.le+enting IBO o,ten give" the
,ollo0ing
a*vantage" EX7E'T#
27reate a +ore e,,i(ient? e,,e(tive
o.eration
2In(rea"e ("to+er "ati",a(tion an*
retention
2Re*(e international tra*e
2Re*(e 0a"te an* in(rea"e"
.ro*(tivit4
!e"tion No# 29 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h one o, the ,ollo0ing i" NOT an
e3a+.le o,
regional e(ono+i( allian(e"/
2Ero.ean Hnion
2@e+o(rati( Hnion o, Fngarian"
2North A+eri(an Free Tra*e Agree+ent
27ari--ean 7o++nit4
!e"tion No# 2< $ Mar%"# 1 & - 'lea"e
(hoo"e
one
A"i, i" late ,or 0or% ea(h *a4 -4 a-ot
ten
+inte"1 Fo0 0ol* Attri-tion Theor4
*e"(ri-e thi" -ehavior/
2 It "ho0" (on"en""
2 It "ho0" "i+ilarit4
2 It "ho0" relia-ilit4
2 It "ho0" (on"i"ten(4
!e"tion No# 25 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
A((or*ing to attri-tion theor4? 0hi(h o,
the
,ollo0ing i" an internall4 (a"e*
-ehavior/
2 )or%ing late in or*er to get a
.ro+otion
2 Arriving at 0or% late -e(a"e heav4
traI(
2 )or%ing 0ee%en*" -e(a"e o, 4or
e+.lo4erD" or*er"
2 @e.en*ing on l(% ,or "((e""
!e"tion No# 2= $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hat i" the na+e o, the theor4 that *eal"
0ith
ho0 0e e3.lain the (a"e o, -ehavior" o,
other"/
2 J*g+ent Theor4
2 Bele(tive 'er(e.tion Theor4
2 Attri-tion Theor4
2 E;alit4 Theor4
!e"tion No# 2> $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing i" NOT an ethi( in
*e(i"ion +a%ing/
2 Htilitariani"+
2 Fo(" on right
2 Fo(" on G"ti(e
2 Favoriti"+
!e"tion No# 2A $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing *e(i"ion +a%ing
"t4le
"ho0" lo0 toleran(e ,or a+-igit4 an*
"ee%"
rationalit4/
2 @ire(tive
2 Anal4ti(al
2 7on(e.tal
2 Behavioral
!e"tion No# 90 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
A"+a i" e3.erien(ing (onve4an(e
.ro-le+ ,or
her (ollege .i(% an* *ro.1 Bhe *e(i*e" to
"e the
rational *e(i"ion-+a%ing +o*el to *e(i*e
0hat to
*o1 )hat +ight -e the ne3t "te. "he
ta%e" i, "he
,ollo0" thi" +o*el/
2 @eEne the .ro-le+
2 I*enti,4 the *e(i"ion" (riteria
2 Evalate other availa-le alternative"
2 Bele(t the -e"t alternative
!e"tion No# 91 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing i" the *i+en"ion o,
e+otional intelligen(e that *e"(ri-e" the
a-ilit4
to +anage 4or o0n e+otion" an*
i+.l"e"/
2 Bel,-a0arene""
2 Bel,-+anage+ent
2 7o++it+ent
2 Bo(ial-"%ill"
!e"tion No# 92 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
The Big Five +o*el i" relate* to
6666666666666666
2 'er(e.tion
2 'er"onalit4
2 E3.erien(e
2 7ltre
!e"tion No# 92 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
The ai+ o, 0hi(h o, the ,ollo0ing i" to
,n*a+entall4 (hange the 0a4 ever4-o*4
in the
organization (on(eive" hi" or her role/
2@o0n"izing
2Reengineering
2For+alization
2B.e(ialization
!e"tion No# 99 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
Tran"+i""ion o, 0hi(h o, the ,ollo0ing i"
the
.ri+ar4 .r.o"e o, "o(ialization/
7ore vale" to ne0 +e+-er"
2Ta"% *e+an*"
2In,or+ation a""o(iate* 0ith the reali"ti(
.revie0
2In,or+ation that allo0 ,tre e+.lo4ee"
to
+a"ter the Go-
!e"tion No# 9< $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing i" the in*ivi*al
"or(e o,
re"i"tan(e to (hange/
2Btr(tral inertia
2Threat to e3.erti"e
2E(ono+i( threat
2Threatene* .o0er
!e"tion No# 95 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing i" the
organizational
"or(e o, re"i"tan(e to (hange/
2Fear o, n%no0n
2E(ono+i( threat
2Ne0 "o(ial relation"hi.
2Threatene* .o0er
!e"tion No# 9= $ Mar%"# 1 & - 'lea"e
(hoo"e
one
AB7 +an,a(trer i" a lo(al organization1
The
7EO o, that organization i" thin%ing o,
e3.an*ing hi" -"ine"" in international
+ar%et1
)hat (an -e the .o""i-le rea"on" o, thi"
e3.an"ion/
2To earn ,oreign (a.ital
2To 0or% 0ith ntraine* la-or
2To avoi* (ltral *iver"it4
2To 0or% n*er .oor 0or%ing (on*ition"
!e"tion No# 9> $ Mar%"# 1 & - 'lea"e
(hoo"e
one
'T7L ha" (ontra(te* 0ith *i8erent
re(riting
agen(ie" to .rovi*e h+an re"or(e ,or
it" (all
(enter"1 It i" an e3a+.le o, 0hi(h o, the
,ollo0ing/
2O,, "horing
2Ot"or(ing
2Jo- +igration
2Geo(entri(
!e"tion No# 9A $ Mar%"# 1 & - 'lea"e
(hoo"e
one
Ali i" 0or%ing in an organization 0here
hi" -o""
ha" a ver4 athoritative .er"onalit41 Fe
al0a4"
threaten" hi+ -4 e3.lanation (all" an*
ter+ination 0arning"1 )hi(h o, the
,ollo0ing
,a(tor i" (a"ing "tre"" ,or hi+/
2B.ervi"or
2Balar4
2Be(rit4
2Ba,et4
!e"tion No# 9C $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing .er,or+an(e
+anage+ent (o+.onent i" a-ot
"++arizing
the .er,or+an(e an* ran%ing the
re(or*"/
2'lanning
2Monitoring
2Re0ar*ing
2Rating
!e"tion No# <0 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing "4"te+ (o+.ri"e"
the
.ro(e""e" an* a(tivitie" involve* in
.er,or+an(e
a..rai"al"/
2'er,or+an(e +anage+ent
2!alit4 +anage+ent
2Btre"" +anage+ent
2Tea+ +anage+ent
!e"tion No# <1 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
Jo- rotation? n*er"t*4 a""ign+ent"?
a..renti(e"hi. an* ,or+al +entoring
.rogra+"
are e3a+.le" o, 0hi(h o, the ,ollo0ing/
2On the Go- training
2O,, the Go- training
2Bi+lation training
2Ke"ti-le training
!e"tion No# <2 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
All o, the ,ollo0ing are e3a+.le" o,
in*ire(t
(o+.en"ation" EX7E'T#
2Brea%"
Bon"e"
2'en"ion"
2E*(ational a""i"tan(e
!e"tion No# <9 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
A
+anager .er,or+ing the role o,
*i""e+inator i"
+o"t li%el4 to *o 0hi(h o, the ,ollo0ing
a(tivit4/
2B.ea% in a 7ha+-er o, 7o++er(eL"
+eeting
2Fire a ne0 F+an Re"or(e Manager
,or the
(o+.an4
2In,or+ "-or*inate" a-ot ne0l4
,on*e*
(o+.etitor"
2@evelo. a ne0 "trategi( ,ive-4ear .lan
,or the
(o+.an4
!e"tion No# << $ Mar%"# 1 & - 'lea"e
(hoo"e
one
)hi(h o, the ,ollo0ing i" an e3a+.le o,
.o"itive
e+otion"/
2Anger
2Ba*ne""
2'ri*e
2@i"g"t
!e"tion No# <5 $ Mar%"# 1 & - 'lea"e
(hoo"e
one
The -anner a*" on the *i8erent 0e-"ite
that are
large? -ol* gra.hi(" an* have +oving
i+age" are
gra--ing attention o, vie0er" *e to
0hi(h o, the
,ollo0ing e3ternal "ti+l"/
2Bize an* +otion
2Novelt4 an* ,a+iliarit4
2Inten"it4 an* (ontra"t
2Re.etition an* ,a+iliarit4
!e"tion No# <= $ Mar%"# 1 & - 'lea"e
(hoo"e
one
The *egree to 0hi(h .eo.le in a (ontr4
a((e.t
that .o0er in in"tittion an*
organization" i"
*i"tri-te* ne;all4 i" (alle*#
2Ter+inal Kale"
2'o0er @i"tan(e
2Fairne""
2Hn(ertaint4 Avoi*an(e
!e"tion No# <> $ Mar%"# 1 & - 'lea"e
(hoo"e
one
The gra.hi( .ortra4al o, a t0o-
*i+en"ional vie0
o, lea*er"hi. "t4le" -4 Bla%e an* Moton
i"
%no0n a"#
Lea"t .re,erre* (o-0or%er "(ale
Lea*er-.arti(i.ation +o*el
Ato(rati(-*e+o(rati( (ontin+
Managerial gri*
!e"tion No# <A $ Mar%"# 1 & - 'lea"e
(hoo"e
one
In a +an,a(tring organization
".ervi"or"
an* .lant +anager" have 0hi(h o, the
,ollo0ing
t4.e o, athorit4/
2Line athorit4
2Fn(tional athorit4
2Bta,, athorit4
2All o, the given o.tion"
1
E3.lain the role o, 9=0 *egree ,ee*-a(%
in the
+ea"re+ent o, .er,or+an(e1
Fo0 the "tre"" (an -e re(ognize*/
@i8erentiate -et0een Go- *e"(ri.tion an*
Go-
".e(iE(ation1
)hen the organization" o.t ,or the
.ro(e""
reengineering/