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MIDTERM EXAMINATION

Spring 2010
MGT502- Organizational Behaio!r "Se##ion - $%
Time: 60 min
Marks: 47
&!e#tion No' 1 " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing #tate.ent# /e#t 0e#*ri/e# the goal# o, Organizational Behaior1

2 To !n0er#tan0 the /ehaior# o, people at -or(
2 To appre*iate the /ehaior o, people at -or(
2 To align /ehaior# a**or0ing to the organizational goal#
2 To 0e#*ri/e3 !n0er#tan03 pre0i*t3 an0 *ontrol h!.an /ehaior at -or(
&!e#tion No' 2 " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h one o, the ,ollo-ing i# not *on#i0ere0 a# a part o, organizational o!tp!t1
2 4ini#he0 goo0#
2 Seri*e#
2 Dii0en0#
2 5apital
&!e#tion No' 6 " Mar(#' 1 % - )lea#e *hoo#e one
A0erti#e.ent# are 0ire*te0 at *hanging a per#on7#'
2 Attit!0e
2 8al!e
2 Ethi*#
2 5!#to.
&!e#tion No' $ " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing la9 the ,o!n0ation ,or the !n0er#tan0ing o, attit!0e# an0 .otiation /e*a!#e
the9 in,l!en*e o!r per*eption#1
2 Moo0#
2 Behaior#
2 8al!e#
2 5!#to.#

&!e#tion No' 5 " Mar(#' 1 % - )lea#e *hoo#e one
The e:tent to -hi*h a #o*iet9 en*o!rage# people to /e to!gh3 *on,rontational3 an0 *o.petitie
er#!# .o0e#t an0 ten0er i# *alle0'
2 A##ertiene##
2 4!t!re orientation
2 Gen0er 0i,,erentiation
2 )o-er 0i#tan*e
&!e#tion No' ; " Mar(#' 1 % - )lea#e *hoo#e one
I, 9o! /eliee that o!t#i0e ,or*e# are largel9 re#pon#i/le ,or 9o!r ,ate3 9o! are the per#on haing'
2 E:ternal <o*!# o, *ontrol
2 )er#onal <o*!# o, *ontrol
2 Internal <o*!# o, *ontrol
2 5ore lo*!# o, *ontrol
&!e#tion No' = " Mar(#' 1 % - )lea#e *hoo#e one
+h9 i# 0e*i#ion .a(ing a per*ept!al i##!e1
2 De*i#ion .a(ing i# generall9 /9 *on#en#!#
2 De*i#ion .a(ing o**!r# a# a rea*tion to a pro/le.
2 There .a9 /e .ore than one -a9 to #ole a pro/le.
2 4or a 0e*i#ion3 a pro/le. .!#t /e per*eie0 to e:i#t
&!e#tion No' > " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing #tate.ent i# tr!e regar0ing ?int!itie 0e*i#ion .a(ing?1
2 A logi*al pro*e##
2 An !n*on#*io!# pro*e##
2 A #ati#,i*ing pro*e##
2 An e,,e*tie pro*e##
&!e#tion No' @ " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h appli*ant# are !#!all9 *on#i0ere0 ?/e#t? /9 interie-er#1
2 Tho#e -ith the /e#t A!ali,i*ation#
2 Tho#e -ho la*( an9 !n,aora/le *hara*teri#ti*#
2 Tho#e -ho are er/all9 a0ept
2 Tho#e -ho#e interie- la#t# the longe#t

&!e#tion No' 10 " Mar(#' 1 % - )lea#e *hoo#e one
Ba##an 0erie# a great #en#e o, /elongingne##3 a**eptan*e an0 ,rien0#hip ,ro. hi# relation#hip#
-ith hi# e:ten0e0 ,a.il9C +hi*h o, Ma#lo-7# nee0# i# Ba##an ,!l,illing thro!gh the#e relation#hip#1
2 Sel,-a*t!alization
2 E#tee.
2 So*ial
2 )h9#iologi*al
&!e#tion No' 11 " Mar(#' 1 % - )lea#e *hoo#e one
A theor9 D .anager -o!l0 a##!.e that e.plo9ee# -o!l0 EEEEEEEEEEEEEEEEC
2 Di#li(e -or(
2 Nee0 to /e *ontrolle0
2 Atte.pt to aoi0 -or(
2 E:er*i#e #el, 0ire*tion
&!e#tion No' 12 " Mar(#' 1 % - )lea#e *hoo#e one
+hat -o!l0 /e the pre0i*te0 re#!lt o, oerpa9ing a pie*e-rate -or(er3 a**or0ing to eA!it9 theor91
2 &!alit9 -ill in*rea#e
2 &!antit9 -ill in*rea#e
2 &!alit9 -ill 0e*rea#e
2 There -ill /e no e,,e*t
&!e#tion No' 16 " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing i# an e:a.ple o, a pie*e-rate plan1
2 Sto*( option#
2 R#20 ,or ea*h !nit pro0!*e0
2 )ro0!*tiit9 /on!#
2 5o..i##ion
&!e#tion No' 1$ " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing help# to e:plain the *!rrent pop!larit9 o, tea.#1
2 Ea#9 to .anage
2 <e## e:pen#ie
2 F#e e.plo9ee talent# /etter
2 )ro.ote #o*ialization
&!e#tion No' 15 " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing /e#t 0e.on#trate# the e,,e*tiene## o, #el,-.anage0 tea.#1
2 An in*rea#e in the n!./er o, tea.# reA!ire0 to .an!,a*t!re a pro0!*t
2 A re0!*tion in the n!./er o, e.plo9ee# A!ali,ie0 to parti*ipate in the tea.#
2 A #igni,i*ant re0!*tion in re#pon#e ti.e ,or re#oling *!#to.er *on*ern#
2 An in*rea#e in the te*hnolog9 /!0get ,or *onne*ting tea. .e./er#

&!e#tion No' 1; " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing tea.# are .a0e !p o, e.plo9ee# ,ro. a/o!t the #a.e hierar*hi*al leel1
2 )ro/le.-#oling
2 Sel,-.anage0
2 5ro##-,!n*tional
2 8irt!al
&!e#tion No' 1= " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing i# li(el9 to generate the lea#t innoatie alternatie#1
2 4a*e-to-,a*e intera*ting gro!p#
2 Brain#tor.ing
2 Delphi te*hniA!e
2 No.inal gro!p te*hniA!e
&!e#tion No' 1> " Mar(#' 1 % - )lea#e *hoo#e one
+hen .anager .ar(eting i# *o..!ni*ating -ith the .anager pro0!*tion3 it i# *alle0'
2 Fp-ar0 *o..!ni*ation
2 Do-n-ar0 *o..!ni*ation
2 <ateral *o..!ni*ation
2 8erti*al *o..!ni*ation
&!e#tion No' 1@ " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing i# NOT a /arrier to e,,e*tie *o..!ni*ation1
2 4iltering
2 Silen*e
2 <ang!age
2 Sele*tie per*eption

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&!e#tion No' 20 " Mar(#' 1 % - )lea#e *hoo#e one
Re*eier# in *o..!ni*ation #ee an0 hear /a#e0 on their nee0#3 .otiation#3 e:perien*e3
/a*(gro!n03 an0 other per#onal *hara*teri#ti*#C Thi# i# *alle0'
2 4iltering
2 De,en#iene##
2 Sele*tie per*eption
2 Sele*tie #ele*tion
&!e#tion No' 21 " Mar(#' 1 % - )lea#e *hoo#e one
Me##age# *one9e0 thro!gh /o09 .oe.ent# an0 ,a*ial e:pre##ion# are *alle0'
2 Non-er/al#
2 )h9#i*al *hara*teri#ti*#
2 Se.anti*#
2 E:*ite.ent
&!e#tion No' 22 " Mar(#' 1 % - )lea#e *hoo#e one
)ro0!*tiit93 Io/ #ati#,a*tion an0 t!rnoer are EEEEEEEC
2 Mo0erating aria/le#
2 Depen0ent aria/le#
2 In0epen0ent aria/le#
2 5ontin!o!# aria/le#
&!e#tion No' 26 " Mar(#' 1 % - )lea#e *hoo#e one
4ollo-ing a re#pon#e /9 the ter.ination or -ith0ra-al o, #o.ething !nplea#ant i# *alle0 EEEEEEEEEC
2 )o#itie rein,or*e.ent
2 E:tin*tion
2 Negatie rein,or*e.ent
2 )!ni#h.ent
&!e#tion No' 2$ " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h e.otion# are the e.otion# an in0ii0!al a*t!all9 i# e:perien*ing3 0e#pite -hat the9 .ight
apparentl9 #ho-1
2 4elt
2 Di#pla9e0
2 5on0itional
2 E:po#e0
&!e#tion No' 25 " Mar(#' 1 % - )lea#e *hoo#e one
In the ,ollo-ing #tep# o, rational 0e*i#ion .a(ing3 -hi*h -o!l0 *o.e ,ir#t1
2 Generate alternatie#
2 I0enti,9 *riteria
2 Ma(e a *hoi*e
2 I.ple.ent the 0e*i#ion

&!e#tion No' 2; " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing i# an a0antage o, oral *o..!ni*ation1
2 )er.anent re*or0 o, oral *o..!ni*ation
2 A**!rate -hen pa##ing thro!gh .an9 people
2 5han*e ,or ti.el9 ,ee0/a*(
2 More li(el9 to /e -ell tho!ght o!t
&!e#tion No' 2= " Mar(#' 1 % - )lea#e *hoo#e one
The oil *o.pan9 #ear*h ,or oil3 re,ine# an0 *onert# it into petrol an0 petrole!. pro0!*t#C Thi#
#tate.ent #ho-# -hi*h o, the ,ollo-ing *o.ponent o, an organization1
2 )eople
2 Te*hnolog9
2 Ta#(
2 Str!*t!re
&!e#tion No' 2> " Mar(#' 1 % - )lea#e *hoo#e one
5EO o, a *o.p!ter .an!,a*t!ring organization re-ar0# hi# e.plo9ee# -ith *o.p!ter#3 a*ation# or
/on!#e# ,or .eeting per#onal or organizational goalC Be i# pra*ti*ing -hi*h o, the ,ollo-ing .etho0
o, #haping /ehaior1
2 )o#itie rein,or*e.ent
2 Negatie rein,or*e.ent
2 )!ni#h.ent
2 E:tin*tion
&!e#tion No' 2@ " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing i# a *o..on -a9 ,or *o.panie# to en*o!rage e.plo9ee# to /ehae
ethi*all91
2 Set e:a.ple# o, e.plo9ee# -ho /ehae !nethi*all9 /9 ter.inating the.
2 )ro#e*!te !nethi*al e.plo9ee#
2 I##!e a *o0e o, ethi*#G*on0!*t an0 train e.plo9ee# in the ethi*# o, *on0!*ting /!#ine##
2 A0.ini#ter ann!al ethi*# te#t# to e.plo9ee#
&!e#tion No' 60 " Mar(#' 1 % - )lea#e *hoo#e one
Jo/ #ati#,a*tion an0 e.plo9ee per,or.an*e are po#itiel9 relate0 -hen'
2 )a9 i# lin(e0 -ith atten0an*e
2 Non-parti*ipatie te*hniA!e# are !#e0
2 Re-ar0# are al!e0 /9 e.plo9ee#
2 E.plo9ee t!rnoer i# high
&!e#tion No' 61 " Mar(#' 1 % - )lea#e *hoo#e one
S!ppo#e 9o! are a .e./er o, A!alit9 i.proe.ent tea.C Eer9 .e./er in 9o!r tea. gie# !#!al
#!gge#tion# regar0ing pro*e## i.proe.ent#C B!t one o, 9o!r tea. .e./er #!gge#t# an
innoatie an0 totall9 ne- i0ea that i# a*(no-le0ge0 /9 eer9oneC Bi# i0ea i# noti*e0 /e*a!#e o,
-hi*h o, the ,ollo-ing e:ternal #ti.!l!#1
2 5ontra#t
2 Motion
2 Noelt9
2 Inten#it9

&!e#tion No' 62 " Mar(#' 1 % - )lea#e *hoo#e one
MrC Shahza0 ha# /een per,or.ing #!**e##,!ll9 at -or( ,or #eeral .onth#C Be /eliee# that he -ill
get a pa9 rai#e i, he .aintain# thi# high leel o, per,or.an*eC Thi# /elie, i# an e:a.ple o, -hi*h o,
the ,ollo-ing a**or0ing to e:pe*tan*9 theor91
2 E,,ort-per,or.an*e
2 )er,or.an*e-/ene,it
2 )er,or.an*e-o!t*o.e
2 )er,or.an*e-alen*e
&!e#tion No' 66 " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing 0eter.ine# reA!ire.ent# o, organization *oner#ion pro*e##1
2 Ma*hiner93 *o.p!ter# an0 h!.an #(ill#
2 Ra- .aterial an0 *apital
2 4ini#he0 pro0!*t# an0 #eri*e#
2 BR an0 in,or.ation #9#te.
&!e#tion No' 6$ " Mar(#' 1 % - )lea#e *hoo#e one
+hi*h o, the ,ollo-ing *an /e *on#i0ere0 a .etho0 o, #o*ial learning1
2 Dire*torie#
2 )!r*ha#e inoi*e#
2 T8 *o..er*ial
2 +or( Man!al

&!e#tion No' 65 " Mar(#' 6 %

E:plain the /a#i*# o, lea0er#hip #t9leC
An#-er'-
<ea0ing reA!ire# .anager# to tailor their lea0er#hip #t9le# to #!it 0i,,eren*e# in the attit!0e# an0
al!e# o, ,oreign -or(er#C The *hallenge o, .anaging a 0ier#e -or(,or*e in*rea#e# a#
organization# e:pan0 their operation# internationall9C There are #eeral i##!e# that ari#e in the
international arenaC 4ir#t3 .anager# .!#t !n0er#tan0 *!lt!ral 0i,,eren*e# to intera*t -ith -or(er#
an0 a##o*iate# in ,oreign *o!ntrie#C Fn0er#tan0ing the 0i,,eren*e# /et-een national *!lt!re# i#
i.portant in an9 atte.pt to .anage /ehaior in glo/al organization# to in*rea#e per,or.an*eC
&!e#tion No' 6; " Mar(#' 5 %
So*ial loa,ing i# a threat to gro!p e,,e*tiene##C Bo- *an a .anager aoi0 #o*ial loa,ing1
An#-er'-
Manager# *an re0!*e or eli.inate #o*ial loa,ing /9 .a(ing in0ii0!al *ontri/!tion# to a gro!p
i0enti,ia/le #o that in0ii0!al per,or.an*e *an /e eal!ate0 an0 appropriate o!t*o.e# 0eliere0C
Gro!p .e./er# *an *o.plete peer eal!ation#3 or the leel o, gro!p #!peri#ion *an in*rea#eC
+hen in0ii0!al per,or.an*e *annot /e #eparate03 .anager# *an .a(e ea*h in0ii0!al ,eel that
*ontri/!tion to the gro!p i# al!a/leC A .anager *an re.in0 ea*h .e./er o, !niA!e *ontri/!tion#
an0 in0i*ate -hen gro!p #!**e## or ,ail!re hinge# on in0ii0!al e,,ort#C Manager# *an re.in0
.e./er# that their #ele*tion
hinge0 on their !niA!e *ontri/!tion#C Keeping the gro!p a# #.all a# po##i/le re0!*e# #o*ial loa,ingC
I, pro*e## lo##e# in*rea#e -ith gro!p #ize3 .anager# #ho!l0 re0!*e #ize /9 0ii0ing the -or( into
t-o gro!p#C Gro!p .e./er# -ill no longer per*eie their e,,ort# a# !ni0enti,ia/le or !nne*e##ar9
&!e#tion No' 6= " Mar(#' 5 %
Di#*!## #o.e o, the error# in per*ept!al I!0g.ent .a0e /9 interie-er# in Io/ interie-#C
An#-er'-
The ,ollo-ing are the error# -hi*h *an o**!r in per*ept!al I!0g.ent .a0e /9 interie-er# in Io/
interie-#C
L Stereot9ping i# I!0ging #o.eone on the /a#i# o, o!r per*eption o, the gro!p to -hi*h
he or #he /elong#
L Generalization i# not -itho!t a0antage#C It i# a .ean# o, #i.pli,9ing a *o.ple:
-orl03 an0 it per.it# !# to .aintain *on#i#ten*9C The pro/le.3 o, *o!r#e3 i# -hen -e
Ina**!ratel9 #tereot9peC
L In organization#3 -e ,reA!entl9 hear *o..ent# that repre#ent #tereot9pe# /a#e0 on
gen0er3 age3 ra*e3 ethni*it93 an0 een -eight
The halo e,,e*t o**!r# -hen -e 0ra- a general i.pre##ion on the /a#i# o, a #ingle
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5hara*teri#ti*'
aC Thi# pheno.enon ,reA!entl9 o**!r# -hen #t!0ent# apprai#e their *la##roo.
in#tr!*torC
/C St!0ent# .a9 gie pro.inen*e to a #ingle trait #!*h a# enth!#ia#. an0
allo- their entire eal!ation to /e tainte0 /9 ho- the9 I!0ge the in#tr!*tor
on that one traitC
Sele*tie )er*eption
L An9 *hara*teri#ti* that .a(e# a per#on3 o/Ie*t3 or eent #tan0 o!t -ill in*rea#e the
pro/a/ilit9 that it -ill /e per*eie0C
L It i# i.po##i/le ,or !# to a##i.ilate eer9thing -e #ee onl9 *ertain #ti.!li *an /e
ta(en inC