ramya.ramamurthy@hp.com
Cell : 91+ 9886236447
Objective
To be associated with a progressive organization that provides scope to update skills in
accordance with latest technology and to be a part of a team, that dynamically works
towards the growth of the organization and provides job satisfaction. I will thrive for
excellence with my abilities of quick learning, effectiveness under pressure, quality
orientation and effective communication.
Education
Graduate Level
Course: Bachelor’s Degree in Commerce (Computers) – 74.33%
Institute: Jyoti Nivas College Bangalore.
Additional Qualification
Operating Systems : Windows 2000/XP
Packages : MS Office/Tally
Languages : C&C++
Current Employer
Aug 2005 - Till Date Hewlett-Packard (Global e-Business center)
Designation Business Analyst (Nov’09 till date)
• Responsible for the timely production of the Metrics document for the department
or the processes assigned.
• Responsible for analyzing cost in depth for the respective cost locations and providing
a summary report to the Management on the same.
• Timely Production of various Metrics Reports to the Internal and External Stake
holders - Sigma Scores, Capacity Utilization, KPI, TAT, Throughput Nos, Skill Matrix,
Volumes Etc.
• Prepare the Business Performance Scorecard for all Managers and Production leads in
the Department.
• SPOC for the dept as the BCP Coordinator and Record retention Coordinator.
• Preparing Review Presentations for the GBS and Centre Heads Review.
• Facilitating the implementation of ISO and six sigma guidelines.
• Invoke BCP and initiate appropriate action for the same when systems are down.
• Manage the Production Planning and Control. Conduct the weekly meeting to arrive
at resource planning and forecasting.
• Making decisions with respect to the day-to-day processes followed within the team.
• Single point of contact for any kind of data required for the department.
Job profile:
• Monitor and Supervise the Team in the absence of a PL & guide them on Credits
Processing to the partner.
• Organize training sessions and impart knowledge on various processes and functions
for the newly joined team members.
• Been instrumental in resource sharing, at times of huge volumes for other dept
volume to meet the customer requirements and expectations.
• Handling financial claims for Internal and External customers of HP. Evaluation and
validating claims from channel partners for Europe and Middle East countries.
Accounting, Special Discounts, Promotional Discounts and Deal Prices for Channel
Partners.
• Preparing slides for the customer Meetings and for various other occasions.
• Responsible and a SME for the new Process for the Pilot Transition.
Strengths:
• Ability to work and deliver under any given time and pressure.
Projects
IE Project
This Project formed as a base data to identify the other potential opportunities which
was available in the system.
Interest - Music
Personal Details
Place: Bangalore
Date: Ramya