Jerry Moran www.linkedin.com/in/jerryvmoran jerryvmoran@gmail.

com 860-625-8584
JERRY MORAN, MA, SPHR
Newmarket, NH 03857
JerryVMoran@gmail.com 860-625-8584 (c)


Summary: An passionate HR executive who delivers pragmatic yet innovative Recruiting,
Learning and Development and HR solutions to meet the needs of the company.

ACCOMPLISHMENTS

Vice President of Human Resources, Colwen Hotels, Portsmouth, NH 2013 2014
Developed an HR department of 4 and provided services for 26 hotels with 1300 employees in 5 states.
Reported to the Senior Vice President.
Developed the companys Core Values which determined selection and promotion decisions.
Developed recruitment, selection and opening hotel HR protocols which resulted in high
performing opening teams.
Conducted investigations and worked with legal partners to reduce or eliminate liability.

Director of Talent Management, Mohegan Sun Casino, Uncasville, CT 2006 2012
Directed a team of 25 team members and administered a $3 million budget in support of 9,000 casino
employees for the 2
nd
largest casino resort in North America. Reported to the VP of HR.
Designed and implemented a group interview process which reduced turnover in the first year
by 50%.
Streamlined selection processes to reduce time to hire by 30%.
Designed and implemented a learning program to modify a successful corporate culture and
improve employee relations effecting 8,000 employees in 7 days. Guest satisfaction scores
increased 5% in the months after the training.
Developed interactive, department specific customer service training programs with an average
12% improvement in customer satisfaction.
Led numerous Request for Proposal processes to improve products and services.

Consultant and Owner, Hospitality and Service Consulting, LLC, Oakdale, CT 2005 2006
Sole proprietor of a consulting firm focused on improving guest service performance and management
effectiveness in hospitality companies.
Conducted executive recruiting for the Waldorf Astoria Hotel, NY, NY to reduce costs.
Developed customized service training programs with measureable improvement in customer
satisfaction.

Director of Organizational Development, The Waldorf=Astoria Hotel NY, NY 2003 2005
Directed a team of 3 team members and administered a $750,000 budget in support of 1,200 union and
non-union employees. Reported to the HR Director.
Developed a high potential management development program for 7 NYC Hilton hotels which
became a best practice for Hilton Corporation.
Provided training and development programs for 7 Hilton hotels in the New York City area
which improved management skills in a tough labor market.


Jerry Moran www.linkedin.com/in/jerryvmoran jerryvmoran@gmail.com 860-625-8584
Manager of Training, Foxwoods Resort Casino, Ledyard, CT. 1998 2003
Directed a team of 8 team members and administered a $2 million budget in support of 10,000
employees for the largest casino resort in North America. Reported to the HR Director.
Created and delivered behavior-based leadership development which increased employee
satisfaction by 12%.
Designed, developed and delivered training programs to 30,000 employees in less than two
years. Turnover was reduced from 28% to 24%.

Director of Organizational Development, Caesars World, I nc. Las Vegas, NV. 1997 - 1998
Promoted to create consistency and improve operational impact of corporate training and development
programs. Reported to the SVP of HR.
Assisted with casino openings in Indiana as well as Halifax and Sydney, Nova Scotia, Canada.
Redesigned orientation, customer service training, supervisor and leadership development
programs to create a one company philosophy in eight casino hotels in two countries with a
total of 15,000 employees.
Improved the employee opinion survey and personnel selection systems in support of Human
Resource strategies and corporate business objectives.

Restaurant Operations Management
Using TQM-based employee involvement, recognition programs and cost management
procedures, we achieved record results in four high volume restaurants. Operating income was
115% above budget on revenues of $4,276,000 from 583,000 guests. Guest satisfaction ratings
improved while reducing turnover by 50% among 9 salaried and 138 hourly employees. Prior
experience as a Working and Sous Chef in hotel, country club and fine dining restaurants.

AREAS OF EXPERTISE
Recruitment Executive Recruiting Union Relations - Organizational Development Employee
Relations - Start Ups Project Management Large Scale HR Operations Strategic Planning -
Change Management Process Improvement Management Coaching Training Analysis, Design,
Development, Implementation and Evaluation - Guest Experience Training and Measurement On-
Boarding - Performance Appraisal Development and Implementation

EDUCATION
M.A. in Organizational Psychology, Trinity University, San Antonio, TX
B.S. in Psychology, SUNY at Cortland, Cortland, NY

PROFESSIONAL DEVELOPMENT
2010 2011 Nichols University, Adjunct Professor, various courses
2007 - 2010 New York University, Adjunct Professor, Casino Operations Management course
2008 ASTD National Conference, Presenter, Merging Two Cultures

COMMUNITY INVOLVEMENT
Board Member/VP of Programming, CT ASTD Chapter, 2010 - 2012
Member, State Rehabilitation Council, Advisory Committee to BRS, 2012, 2013, 2014
Advisory Board, College to Work Collaborative, Mitchell College, 2011 - 2012