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CDM Smith Universitys catalog of online, self-paced, business skills courses is listed below.
These courses are available anytime, from any internet connection, via the LMS. Each course
has a course map feature that allows you to access information for just-in-time learning.
Advancing Your Administrative Career (PGN141)
This 3-hour, online, self-paced course focuses on the importance of having a professional
image and a successful attitude in the workplace. Through this course, learners will gain
valuable leadership skills, methods for motivating others, and essential problem-solving skills
and strategic guidelines for managing their careers. This course is intended for administrative
support professionals.
Business Writing: How to Write Clearly and Concisely (PGN158)
This 1-hour, online, self-paced course focuses on the importance of using short, familiar words;
appropriate connotations; concrete and specific language; and transitional words and phrases.
The course also discusses ways to be more concise and explains best practices for organizing
content logically and appropriately. Through this course, learners will be able to apply
techniques of concise writing to a sample of business writing and identify ways to organize
content to increase reader understanding. This course is appropriate for all employees who
want to refresh or refine their basic business writing skills.
Effective Team Communication (PGN162P)
This 1-hour, online, self-paced course focuses on the skills needed to improve team
communication, such as maximizing input and opinions from team members and encouraging
others to be heard. Through this course, learners will be discover effective listening techniques,
the importance of fostering a team environment that encourages open and supportive
communication, and how to eliminate barriers that interfere with the teams productivity. This
course is intended for those who wish to improve their communication skills in a team
environment.

Getting Results without Authority: Persuasive Communication (PGN186P)
This 1-hour, online, self-paced course focuses on strategies for communicating persuasively
without direct authority. Through this course, learners will discover how to use persuasive
communication to get results and overcome resistance to get what they need. This course is
intended for anyone who wants to develop or refine their skills for getting results when they do
not have direct authority over the people responsible for doing the work.

Leading Teams: Managing Virtual Teams (PGN166P)
This 1-hour, online, self-paced course introduces a framework for successfully leading virtual
teams. Through this course, learners will discover key competencies that members of virtual
teams should have; guidelines for specific virtual team activities, such as teleconferencing and
decision making; and a variety of tools and technologies that are commonly used for
collaboration on virtual teams. This course is intended for employees who lead and manage
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teams and anyone who wishes to develop and refine their leadership skills in a team
environment.
Listening Essentials: Improving Your Listening Skills (PGN164P)
This 1-hour, online, self-paced course focuses on how distractions, emotions and the way in
which we communicate can influence effective listening. Through this course, learners will
identify examples of speech, emotions and distractions that block effective listening and how to
avoid them. This course is intended for those who wish to improve their listening skills.
Management Essentials: Delegating (PGN167P)
This 1-hour, online, self-paced course focuses on best practices for planning delegation,
including deciding what specific tasks to delegate and identifying to whom tasks should be
delegated. Through this course, learners will discover techniques for carrying through
delegation, including providing direct reports with all the information they require to carry out a
task, and the importance of monitoring delegated tasks. This course is intended for employees
in a management role at any level.
Managing Workforce Generations: Working with the 21st-century Generation Mix
(PGN187P)
This 1-hour, online, self-paced course focuses on best practices and successful techniques for
managing Millennial and Generation X employees. Through this course, learners will discover
strategies for managing Generation X and Millennial employees. This course is intended for
those who manage Millennial and Generation X employees.
Managing Workforce Generations: Working with a Multigenerational Team (PGN185P)
This 1-hour, online, self-paced course focuses on potential sources of conflict within a
generationally diverse team. Through this course, learners will discover strategies for managing
a multigenerational team in a way that ensures team members feel included, respected and
supported. They will also learn how to implement a monitoring program that takes advantage of
the varying experiences and perspectives of multiple generations. This course is intended for
those who work as part of a generationally diverse team.

Mentoring Effectively (PGN148)
This 2-hour, online, self-paced course focuses on Through this course, learners will discover the
importance of mentoring, the roles of a mentor, how to effectively communicate with a mentor
and how to manage a relationship with a mentor. The course is intended for managers and
team leaders.
Optimizing Your Work/Life Balance: Taking Control of Your Stress (PGN160P)
This 1-hour, online, self-paced course focuses on how the signs and symptoms of stress could
be of a physiological, behavioral, and psychological nature and where these stresses originate.
Learners will discover strategies for coping with stress, avoiding burnout and positively changing
responses to stress, including using relaxation techniques. This course is intended for those
who wish to learn techniques for managing stress.

Time Management: Planning and Prioritizing Your Time (PGN161P)
This 1-hour, online, self-paced course focuses on workload prioritization, including how to
prepare a useful to-do list and prioritize the items on it. Learners will discover how to sequence
and queue tasks to help improve time management skills and estimate time frames so tasks can
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be scheduled more effectively to meet deadlines. This course is intended for those who wish to
improve their time management skills.

Using Feedback to Improve Team Performance (PGN163P)
This 1-hour, online, self-paced course focuses on delivering feedback using a direct, honest and
assertive style that strives to eliminate uncertainty. Through this course, learners will discover
techniques to help receive and process feedback from team members. This course is intended
for those who want to improve their communication skills with a focus on giving and receiving
feedback.
Workplace Conflict: Strategies for Resolving Conflicts (PGN165P)
This 1-hour, online, self-paced course focuses on techniques to deal effectively with a conflict
situation. Through this course, learners will discover how to define conflict by clarifying the
issues surrounding it, describe the conflict to the other party in a constructive way, manage
conflict by building trust and cooperation, and prevent the escalation of conflict. This course is
intended for anyone who deals with conflict in the workplace.
Writing for Technical Professionals: Preparation and Planning (PGN159P)
This 1-hour, online, self-paced course focuses on the steps writers should take when writing
technical documents. Through this course, learners will be able to prepare a technical document
by defining its scope, determining its overall objectives, understanding its target audience, and
planning its overall structure. This course is intended for staff wishing to improve their technical
writing skills.