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BA753 PROJECT MANAGEMENT L P T C 3 0 0 3 TOTAL: 45 PERIODS COURSE OUTCOMES: The Student will be able to allocate resources and schedule the activities in a aoproject. To evaluate and control the projects and also to manage risks involved in a project to understand the importance of financial institutions in developing the projects.
BA753 PROJECT MANAGEMENT L P T C 3 0 0 3 TOTAL: 45 PERIODS COURSE OUTCOMES: The Student will be able to allocate resources and schedule the activities in a aoproject. To evaluate and control the projects and also to manage risks involved in a project to understand the importance of financial institutions in developing the projects.
BA753 PROJECT MANAGEMENT L P T C 3 0 0 3 TOTAL: 45 PERIODS COURSE OUTCOMES: The Student will be able to allocate resources and schedule the activities in a aoproject. To evaluate and control the projects and also to manage risks involved in a project to understand the importance of financial institutions in developing the projects.
Project Management Definition Goal Types of project -Lifecycles. Project Selection Methods. Project Portfolio Process Project Formulation. Project Manager Roles- Responsibilities and Selection Project Teams- Case Study. UNIT II PLANNING AND BUDGETING 9 The Planning Process Project Identification and Formation: Project environment Identification of investment opportunities Projects screening Preferability study Project selection. Budget the Project Methods. Cost Estimating and Improvement. Budget uncertainty and risk management- Case Study. UNIT III SCHEDULING & RESOURCE ALLOCATION 9 PERT & CPM Networks - Crashing Project Uncertainty and Risk Management Simulation Gantt Charts Expediting a project Resource loading and levelling. Allocating scarce resources Goldratts Critical Chain- Case Study. UNIT IV CONTROL AND COMPLETION 9 The Plan-Monitor-Control cycle Data Collecting and reporting- Project Control Designing the control system- Project Evaluation and Termination- Conflict Origin & Consequences. Managing conflict Team methods for resolving conflict- Case Study. UNIT V ROLE OF FINANCIAL INSTITUTIONS 9 Project Appraisal - Specialized financial Institutions- Venture capital-Project Auditing-Objectives of project audit -The audit process- The audit report- Project auditors role, Project Management Information Systems- Case Study. TOTAL: 45 PERIODS COURSE OUTCOMES: The Student will be able To allocate resources and schedule the activities in a aoproject. To evaluate and control the projects and also to manage risks involved in a project To understand the importance of financial institutions in developing the projects. REFERENCES 1. Clifford Gray and Erik Larson, Project Management, Tata McGraw Hill Edition,2005. (Unit I & II) 2. John M. Nicholas, Project Management for Business and Technology - Principles and Practice, Second Edition, Pearson Education, 2006. (Unit III & IV) 3. Gido and Clements, Successful Project Management, Second Edition, Thomson Learning,2003. (Unit V & IV) 4. Harvey Maylor, Project Management, Third Edition, Pearson Education, 2006. (Unit V & IV)
BA 752 SERVICES OPERATIONS MANAGEMENT L P T C 3 0 0 3 UNIT I INTRODUCTION 9 Services Importance, role in economy, service sector growth; Nature of services Service classification , Service Package, distinctive characteristics , opensystems view; Service Strategy Strategic service vision, competitive environment, generic strategies, winning customers; Role of information technology; stages in service firm competitiveness; Internet strategies Environmental strategies- Case Study.
UNIT II SERVICE DESIGN 9 New Service Development Design elements Service Blue-printing process structure generic approaches Value to customer; Retail design strategies store size Network configuration ; Managing Service Experience experience economy, key dimensions ; Vehicle Routing and Scheduling- Case Study.
UNIT III SERVICE QUALITY 9 Service Quality- Dimensions, Service Quality Gap Model; Measuring Service Quality SERVQUAL - Walk-through Audit; Quality service by design - Service Recovery - Service Guarantees; Service Encounter triad, creating service orientation, service profit chain; Front-office Back-office Interface service decoupling- Case Study.
UNIT IV SERVICE FACILITY 9 Servicescapes behaviour - environmental dimensions framework; Facility design nature, objectives, process analysis process flow diagram, process steps, simulation; Service facility layout; Service Facility Location considerations, facility location techniques metropolitan metric, Euclidean, centre of gravity, retail outlet location , location set covering problem- Case Study.
UNIT V MANAGING CAPACITY AND DEMAND 9 Managing Demand strategies; Managing capacity basic strategies, supply management tactics, operations planning and control; Yield management; Inventory Management in Services Retail Discounting Model, Newsvendor Model; Managing Waiting Lines Queuing systems, psychology of waiting; Managing for growthexpansion strategies, franchising , globalization- Case Study. TOTAL: 45 PERIODS
COURSE OUTCOMES: The Student will be able to To design and operate a service business using the concepts, tools and techniques of service operations management. Gain in-depth knowledge on advanced services management as a source of competitive strength in a global marketplace Know the importance of Services Design and Services Quality in an organization REFERENCES 1. James A. Fitzsimmons, Service Management Operations, Strategy, Information Technology, Tata McGraw-Hill 5th Edition 2006. (Unit III & IV) 2. Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton Successful Service Operations Management, South-Western, Cengage Learning, 2nd Edition (Unit I, II & III) 3. Cengiz Haksever, Barry Render, Roberta S. Russell, Rebert G. Murdick, Service Management and Operations, Pearson Education Second Edition. (Unit V & IV) 4. Robert Johnston, Graham Clark, Service Operations Management, Pearson Education, 2nd Edition, 2005. (Unit V) 5. Bill Hollins and Sadie Shinkins, Managing Service Operations, Sage, 2006 (Unit V)