CHAPTER 4 - TAMO

1. Engaged in the efficient and effective delivery of the organizations services as partners or
agents of travel suppliers.
A. Travel Agency
B. Travel Administration Department
C. Travel Operations Department
D. Travel Escort
2. The functions of the Operations Department include counter-counseling, reservations, fare
calculation, ticketing and
A. Administration
B. Tour Guiding
C. Customer Service
D. Documentation
3. The Common and traditional way of reservation is
A. Electronic Reservation
B. Walk-in Reservation
C. Manual Reservation
D. Confirmation of Promo Packages
4. It can contain up to 99 segments of a passenger reservation.
A. Passenger Name Record
B. Short sell entry
C. Standard Access
D. Passenger Name Reservation
5. What is the secondary source of airfares in the Philippines?
A. Ticketing Booths
B. Newspaper rates
C. Passenger Air Tariff
D. Exchange Rates
6. This is the monthly publication that details the specific requirements to be comprehend by
travelers interested to visit international destinations.
A. Airline Long Sheet
B. Information Sheet
C. Travel Manual
D. Travel Information Manual
7. This is the working paper of the reservations section of travel agencies and tour operators.
A. Confirmation Sheet
B. Booking Order
C. Tour Voucher
D. Passport
8. It is used to associate fare remark elements to certain passenger type.
A. Identifier
B. Ticket
C. Booking Order
D. None of the above
9. It is the process of legally securing the necessary travel papers for prospective passengers.
A. Reservation
B. Identification
C. Documentation
D. Travel Assessment
10. When traveling, tourists approach the operations department for counter-counseling. What is
the aim of counter-counseling?
A. Provide for the Official Airline Guide
B. Suggest itineraries
C. Issue proper travel documentation
D. Both B and C
CHAPTER 11 TAMO
1. It is an internal accounting document with the details of the travel arrangement including the
prices.
A. Billing Statement
B. Travel Requisition Slip
C. IATA Billing Statement Plan Report
D. Booking Order
2. It is considered as a liability to the issuing entity.
A. Exchange Order
B. Tour Vocher
C. Both And B
D. Neither A nor B
3. The following are not functions of the travel operations except
A. Releases documents to client upon presentation of official receipt
B. Preparation of the Check Voucher
C. Preparation of the Travel Billing
D. Payment of billing to the cashier with triplicate copies of the requisition slip
4. Which of the following is not a tour accounting document?
A. Reservation Request
B. Billing invoice
C. Booking Order
D. None of the above
5. It has been developed by IATA Members Airlines in consultation with Travel agents to simplify
the selling, reporting and remitting procedures of their passenger sales agents.
A. Travel Requisition Procedures
B. Bank Settlement Plan
C. Billing Settlement Plan
D. Tariff Costing
6. IATA is the umbrella association of all commercial air transportation companies. IATA stands for:
A. InterContinental Air Transportation Association
B. International Air Tourism Association
C. International Air Transportation Association
D. International Air Transport Association
7. Who prepares the Travel Requisition Slip?
A. The Client
B. Billing Officer
C. Cashier
D. Travel Counselor
8. This transaction applies to corporate clients with credit facilities The Billing Officer prepares a
billing statement which is sent to:
A. Client, Operations Department and Travel Counselor
B. Client, Operations Department, Cashier and Travel Counselor
C. Client, Cashier and Travel Counselor
D. Cashier, Operations Department and Travel Counselor
9. The following are the main advantages gained from the BSP by the IATA-accredited travel
agencies except:
A. Cost savings
B. Single sale remittance to more reporting points
C. Standard traffic documents
D. Single settlement payment
10. Prestigious accreditation by IATA connotes the following:
A. Efficient service
B. Professionalism
C. Abreast with the trends
D. All of the above