By Tian Chuanxi

Managed Services comprises three main

parts: people, processes and IT platform.
Huawei E-iNOC is the Service-Oriented
next generation OSS platform. Huawei has
embedded its extensive experience in "off
the shelf "service models and O&M process
into the E-iNOC. E-iNOC is equipped to
measure the end-user QoE and improve
satisfaction, it will also produce the optimal
operational effciency.
The modules of E-iNOC include: fault
management, performance management,
resource management, SLA management,
report management, shift management,
workforce management and service quality
management.
Why do we need the E-iNOC Solution?
What challenges does the operator face
during Operation and Maintenance?
Lowering TCO
Improving Network Quality and End-user
Experience
Improving Operation Effciency
More and more operators have chosen
Managed Services and built up centralized
NOC to overcome these diffculties.

Typical challenges operators face when
implementing OSS platforms are:
Multi-Vendor Management instead of
choosing one vendor, most operators select
their network segments from different
vendors.
Service Quality and End-user Experience
Management lack of experienced service
models, and the capability to real-time
monitoring service quality and VIP SLA
compliance.
End-to-End Process Management It is
necessary to guarantee steady network
performance.
Visible Operation & Network Managers
need visual methods to get a clear view of
the network status and O&M performance
in order to keep both under control
Proactive Prevention
Huawei addresses these challenges by
offering its state of the art E-iNOC OSS
Platform.
The following picture gives an overview about
the structure of the E-iNOC OSS Platform.
The E-iNOC helps O&M personnel to discover
performance and service quality degradation
in real time, moreover locate the problem
and fnd the root cause, then fast to create
the trouble ticket and dispatch to Process
Management system with an E2E O&M
mode. And also E-iNOC supports rich reports
to present the network and service KPI. The
system provides the interface with SMS and
Email so the critical faults can be sent to
relative staff and manager automatically.
Based on eTOM and ITIL, Huawei defnes
standard processes for global Managed
Services projects.
Huawei has carried out 170 Managed
Services projects worldwide, resulting in an
abundant amount of experience from all
projects operation.
Therefore Huawei combines industry
standards with the experience gained
worldwide in order design customized
processes that matches the specifc
requirements of operators while increasing
operations effciency and network quality
Solution
Other Vendors EMS
Ericsson / NSN / ALU / Moto / Cisco / IBM / HP /
Huawei EMS & Tools
M2000 / U2000 / Probes /
Messaging Tools
SMS / Email /
Customer Tools
ERP / CRM / BSS /
Mediation
Infrastructure
SLA
Management
Service Quality
Management
(SQM + CEM)
Portal
Service Desk
Management
Fault
Management
Workforce
Management
Performance
Management
Reporting Management
Inventory
Management
Application
Security / Database / Middleware / Disaster Recovery /
Huawei Global Tools
iCare / PSDS /
Full Network Operation Covered
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JAN 2011 ISSUE 28
E-iNOC supports multi-vendor network
equipment, and can support more than
400 types of equipment from 25 telecom
manufacturers as can be seen in the
following fgure:
In order to reach this stage of E-iNOC
platform interoperability , Huawei has
partnered with industry leaders like IBM for
fault management and with HP/Inspur for
performance management, thus providing
operators with one fexible and ridged
platform tailored to their requirements.
E-iNOC collects data source from overall
Solution
network, and relates KPI to KQI according to
Huawei experienced off the shelf models.
The real-time dashboard for KQI monitoring is
provided to enable Huawei Managed Services
to prevent service degradation and improve
end-user experience.
E-iNOC provides the feature of traffc
visualization which can analyze the status
of service distribution and top applications
in the network. This is very important for
operators to identify the valuable services
and subscribers.
E-iNOC uses top-down and call trace
approaches to achieve fast and precise
fault demarcation and location. This helps
Huawei Managed Services to reduce the
troubleshooting duration and capable to
backtrack the call trace from customer
complaints.
E-iNOC provides the whole network assurance
process, including E2E fault management,
performance management, change
management, and complaint management,
therefore insuring E2E network assurance
across different network segment, vendors
and operations departments, this helps
operators increase their network reliability
and operation quality while enhancing the
overall process effciency thus lowering the
operations cost.
E-iNOC enables the O&M Team to build an
end-to-end processes and iNOC records all
activities. Then, it must be considered how to
improve the effciency of the process. This is
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done through the following features:
Automatic trouble ticket dispatch - According
to experience, 90% of commercial power
failures can be recovered automatically in
fve minutes. Thus E-iNOC can defne auto-
dispatch ticket rules for this.
Automatic task notifcation - E-iNOC allows
operations teams to defne rules to ft a
variety of different levels of fault and receive
notifcation by SMS when a new ticket is
created in the system
Automatic SLA monitoring - When a ticket
exceeds SLA, E-iNOC automatically generates
SMS/Mail notifcation to remind the task owner.
Automatic report generation - With proper
confguration, performance KPI reports,
SLA reports, and alarm reports can all be
generated and sent to an engineers email
box automatically.
E-iNOC provides a set of dashboards and
report that enables operations managers
to know the network and operations
status , following is a description of these
dashboards/reports:
Ticket Report helps managers grasp the
number of problems occurring in their
network, the number of problems solved by
each group, and allows comparison with last
month/ week reports, it also provides the
number of problems that have increased or
stayed at the same level.
SLA Report helps managers control operational
quality. It provides the number of tickets
meeting or exceeding the SLA and the SLA
performance per group or domain.
For network visibility, managers generally
focus on high level network status
E-iNOC has become an indispensable tool
in the delivery major projects of Huawei
Managed Services. Facing the challenge
of Managed Services, Huawei launched its
E-iNOC with E2E capabilities to maximize
Managed Services Projects effciency
(30%) and manpower (Front Offce 20%,
performance 50%), standardize routine O&M
work, enable to manage service quality,
and share a globally successful experience,
thereby reducing O&M cost and improving
network quality.
Editor: Yangdong
yangdong8899@huawei.com
JAN 2011 ISSUE 28
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