ASCB VNVX

Hanoi Office
Add: 49 Lo Su Str, Hoan Kiem Dist, Hanoi, Vietnam
Company License: 0102038134
Tel: + 84-4-39351645 - 84-4-39351639
Fax: + 84-4-35720513
FASCINATING HALONG BAY | Should I be of any assistance, do not hesitate to contact me anytime at my
hotline: +84 1229 338 738 or email me at: ngoc_anh@vietsailtravel.com

PAYMENT GUIDELINE
METHODS OF PAYMENT
Fascinatinghalongbay.com offers customers 4 methods of Payment:

1. Bank transfer
Payment by bank transfer should be transmitted to the following account:
A/C Name: Viet Sail Travel Co. Ltd.
Bank Name: Asia Commercial Bank (ACB)
A/C Number: 59412549
Swift code:
Address: 321 Truong Chinh Street, Hanoi, Vietnam
After finishing the transmission, kindly provide us with a copy of each receipt of related bank transaction via
email at sales@fascinatinghalongbay.com

2. Payment by Credit Card with Authorization letter
Viet Sail Travel Co.,Ltd accept payments through Visa cards and Master Card. Please note that the credit
card payment fee of 2.9% (Applied for Visa, MasterCard), 4% (Applied for American Express) will be paid by
customers. Please follow the steps below to make the process of payment. When we receive information
from the bank about the payment (deposit) having been completed, the accounting department of the Viet
Sail Travel will send you the confirmation via fax or email.

Step 1: Print out the Form of Authorization letter (Attached file) with terms & conditions and fill out all
required information.

Step 2: Please enclose: one copy paper of the credit card (both side) and one copy of the passport (first
page) with identify and photo.

Step 3: When you arrive in Vietnam, we will send you a Letter of Approval. You please sign it to confirm that
payment has been made in step 1 and step 2.

Please send the two forms mentioned above and the copies to fax number: (++84-4) 3 5720513 or email:
sales@fascinatinghalongbay.com

3. Payment by Cash or Credit Card - (Applied if you are in Vietnam)
If you are in Vietnam, you can come to our office to settle the payment. Or our staff can come to your office
to do the contract/ issue the travel ticket and collect the money from you. If you are not in Hanoi, you can
send money by post/ bank transfer
And send us the MTCN (Money Transfer Control Number) and a Copy of the R eceipt after your sending money.


Hanoi Office
Add: 49 Lo Su Str, Hoan Kiem Dist, Hanoi, Vietnam
Company License: 0102038134
Tel: + 84-4-39351645 - 84-4-39351639
Fax: + 84-4-35720513
FASCINATING HALONG BAY | Should I be of any assistance, do not hesitate to contact me anytime at my
hotline: +84 1229 338 738 or email me at: ngoc_anh@vietsailtravel.com


- Office address: No 49, Lo Su Street., Hoan Kiem Dist., Hanoi
- Except for cash payment, bank fees must be paid by customers for traveler cheques (2.0% of expenses)
and credit card (3.0 % of expenses).
4. Payment via Western Union
Use our following information:
Name: Ha
Last name: Nguyen Thi Hoang
Address: No. 25, Hang Ca Street, Hoan Kiem District, Hanoi City, Vietnam

Phone: +84 903223975



CANCELLATION
All cancellation must be informed in writing either to: Sales@fascinatinghalongbay.com by email or fax to
+844 35720513. The date of cancellation will be the date on which we receive your notification of your wish
to do so.

Cancellation policy:
- More than 15 days prior to trip departure: No cancellation charge.
7-14 days before arrival: 50% on total charge
Within 1-6 days before arrival: 100% on total charge
No-Show: 100% on total charge.

If the boat cannot sails due to the weather condition, we will refund 100%.

DEPOSIT
Customers booking cruises and tours from fascinatinghalongbay.com website are required to make a deposit
of 30% of the total amount in order for the reservation to be made.

FINAL PAYMENT
Balance will be settled at Viet Sail Travel Head Office when customers arrive in Hanoi.

VOUCHER
Voucher will be issued after the booked trip is confirmed and deposit is completed. A service voucher will be
sent by email to customers.

State/Province/Region: VIETNAM Country: VIETNAM