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TISSOT Standard FAQ

Where can I obtain a TISSOT catalogue?


Every official TISSOT representative will be glad to hand you a catalogue if you ask for one
at a point of sale, otherwise please request it by email and it will be sent to you.

Where can I obtain an instruction manual?
You can download it on this site from your watch reference number or contact any of our
official representatives in your country.

Where can I get my TISSOT watch repaired?
Please refer to the list of Worldwide Customer Service Centers. You should contact directly
the Service Centre in your country.

Are TISSOT watches sold over the Internet?
TISSOT merchandises its watches exclusively through our worldwide network of authorized
wholesale and retail distributors. Only watches offered on the websites of wholesale and
retail distributors authorized to sell TISSOT watches on the internet or on the e-commerce
site of The Swatch Group U.S. Inc, Division Tissot, come with a TISSOT warranty and a
TISSOT pocket book in 14 languages. Therefore, any purported TISSOT watches offered for
sale, particularly on the Internet, by a seller who is not authorized by TISSOT, could be
counterfeits or of dubious origin and thus not guaranteed by TISSOT. In case you may have
doubts if your seller is an authorized Tissot wholesale or retail distributor, please do not
hesitate to contact us.

How can I be sure I am buying a genuine TISSOT watch?
You can be sure you are buying a genuine TISSOT watch if you follow these steps: buy a
TISSOT watch only from authorized TISSOT retailers ask for the credit-card size guarantee,
duly completed with the serial number, the watch reference and the retailer's full name and
address

Is my TISSOT watch repairable?
In the past, TISSOT produced some watches that cannot be repaired - such as the Two-
Timer (second generation) and the Woodwatch. In the event that a replacement is required
we will always propose a replacement model, but please bear in mind that we cannot
necessarily ensure the replacement with exactly the same model. The same is true for
accidentally damaged watches, which are not repairable. In any event the non-repairable
watch or any for which the repair cost estimate has been refused will be returned to the
customer.

Do you have spare parts for my old TISSOT watch?
TISSOT guarantees minimum spare parts availability for 10 years for standard watches and
for up to 20 years for gold watches from the date production of the watch is discontinued. If
for any reason, the production of a specific spare part is stopped or postponed at any time,
TISSOT reserves the right to offer, at its sole discretion, alternatives to the customer.
Thereafter, TISSOT will use its best endeavours to ensure collectors' items and vintage
watches can be repaired.
How long is the lifetime of a watch battery?
A battery life varies usually from two to five years depending on the type of the watch, its
dimensions and the quantity of energy requested by the different functions. For instance, a
chronograph will have a higher energy consumption than a watch indicating the hours and
minutes only. Most TISSOT watches feature an end-of-life (EOL) indicator: When the
seconds hand starts jumping every four seconds, it is time to have the battery replaced by a
TISSOT qualified watchmaker.

How frequently should a watch be serviced?
Like any high-precision instrument, a watch needs to be services regularly in order for it to
work perfectly. Obviously, we cannot indicate the intervals for such servicing, given that it
depends entirely on the model, climate and the care taken by the watch's owner. As a
general rule, it is between 3 and 4 years, depending on the use of the watch.

Why does TISSOT not deliver spare parts directly to its customers?
For technical and quality reasons, we do not deliver individual spare parts directly to our
customers. The TISSOT World Customer Service Centers are available to all customers and
offer a professional service, carried out in accordance with TISSOT's high quality standards.

To what depth are TISSOT watches water resistant?
TISSOT watches are water resistant up to a pressure of 3 bar (30 m / 100 ft), 5 bar (50 m /
165 ft), 10 bar (100 m / 330 ft), 20 bar (200 m / 660 ft) or 30 bar (300 m / 1000 ft), as
indicated on the case back. Water resistance of watches is rated based on laboratory
pressure tests comparable to a swimmer or diver sitting still at that pressure level. However,
many water-based activities involve a lot of movement and other environmental changes.
These exceptions to how the watch was rated may undermine the water protection features
of a water resistant watch. In particular, the water resistance rating of a watch does not take
in to account the ability of the watch to STAY water resistant as it ages. Therefore, the water
resistance of a watch cannot permanently be guaranteed. It may be affected by ageing of
gaskets or by accidental shock to the crown or pusher. As stipulated in our service
instructions we recommend you to have checked the water resistance of your watch once a
year by an approved TISSOT service agent. Do not under any circumstances open the watch
yourself. Make sure not to activate the time-setting crown and/or the pushers while the watch
is under water and make sure that the crown has been pushed in or screwed down.

What should I do to ensure that my watch continues to provide excellent service for
many years?
Magnetic fields: Do not expose your watch to intense magnetic fields such as loudspeakers
or refrigerators and other electromagnetic appliances. Bathing in the sea: always rinse your
watch with fresh warm water afterwards. Shocks: Whether thermal or other shocks, avoid
them. In the event of violent shocks, please
have your watch checked by a TISSOT approved Service Center. Crown: depending on
model, push or screw it in carefully to ensure that no water enters the mechanism. Cleaning:
for metal bracelets and for all water-resistant cases use a toothbrush with soapy water and a
soft cloth for drying. Chemical products: avoid direct contact with solvents, detergents,
perfumes, cosmetic products etc., since they may damage the bracelet, the case or the
gaskets. Temperatures: Do not expose your watch to sudden temperature changes
(exposure to sunlight followed by immersion in cold water) or extreme temperatures over
60C (140F) or under than 0C (32F).

What are the precision tolerances for TISSOT mechanical watches?
The accuracy of a mechanical watch depends on the movement and on the individual habits
of the wearer and can therefore vary. A qualified TISSOT watchmaker can adjust the
precision of a watch to within the TISSOT tolerances. The majority of mechanical watches
that are not certified chronometers have average precision tolerances of between -10/+30
seconds per day. To earn the title of chronometer, the mechanical movement's average daily
variation in rate must be between -4/+6 seconds per day.

What is the difference between an automatic and a manual-winding movement?
The difference between these two movements is the way in which the watch is wound.
Manual-winding watches must be wound every day by hand using the crown, whereas
automatic watches are wound by an internal rotor which responds to wrist movements.

How much is the power reserve for an automatic mechanical TISSOT watch and how
does it work?
The functioning of a mechanical automatic TISSOT movement depends on the wrist
movements of the wearer. When fully wound, most mechanical movements have a power
reserve of about 40 hours. Since automatic movements are directly linked to the wearer's
activity, 10 to 12 hours' wear should be sufficient to generate a power reserve of 20 hours or
more, which ensures that the watch will continue to run throughout the night if not worn.
However, if a watch has not been worn for several days and its power reserve has thus run
low, we recommend you wind the watch manually for around 15 rotations of the crown
(clockwise) to ensure that the movement will gather enough power reserve to continue
running throughout the night.

What are the precision tolerances for TISSOT quartz watches?
All TISSOT quartz movements are produced in accordance with TISSOT's highly renowned
procedures and quality standards. Ambient temperature may affect the precision of quartz
movements, which can lead to variations of between -0.5 and +0.7 seconds per day.

What is an Autoquartz watch?
It is a watch which combines the advantages of both, the QUARTZ and AUTOMATIC (self-
winding) watch. The movement reaches, if worn for 60 to 80 days, a maximum power
reserve of 100 days, is accurate as a quartz watch and has no battery; instead an
accumulator is self-generated in energy by the movement of the wrist. The swinging
movements of your wrist cause an oscillating weight to rotate. Each of its rotation activates a
micro-generator which in turn charges an accumulator in electrical energy.

What is the difference between a chronograph and a chronometer?
A chronograph (or stopwatch) is used to measure short time periods, mainly during sports
events. When the chronograph is activated, the elapsed time is read through a central
chronograph hand, which records seconds, and 30-minute and 12-hour counter. A
chronometer is a mechanical watch that has obtained an official rate certificate from the
COSC (Official Swiss Chronometer Testing Institute) after having successfully passed
precision tests in different positions and at different temperatures, as well as water-
resistance tests. These tests are conducted over a 15-day period. To earn the title of
chronometer, the mechanical movement's average daily variation in rate over the 15-day
period must be between -4/+6 seconds per day.

Can I wear a TISSOT stainless steel watch if I am allergic to nickel?
TISSOT watches are made of high end quality stainless steel issued form the EN 1.4404
class (316L). The chemical and physical properties of this superior stainless steel class do
widely exceed commonly used materials for watches. The composition of this Chromium-
Nickel-Molybdenum stainless steel alloy is designed to provide a high corrosion resistance
combined with the topmost security for customers skin, being in direct and permanent
contact. However, if you are sensitized to nickel, we recommend buying a titanium or PVD
watch. TISSOT watches are produced under severe quality assurance and quality control
procedures, providing to the customer a durable, secure and high performance watch, who
surpasses the European and International legislations and standards for consumer products,
in particular the EN1811:2011 standard for nickel release.

What does PVD mean?
PVD are the initials for Physical Vapour Deposition. It is a sophisticated process, performed
under vacuum which deposits microscopic particles on the products by ion bombing or
sputtering, to form a protecting coating on their surface. Very thin layers (1 to 3 m) of
impurity-free components can be made which possess high levels of hardness (nitride,
carbides, etc...) and it is hypoallergenic.

What is titanium?
Titanium is a metallic element found in the earth's crust. The element occurs as a bright,
lustrous metal or a silver-grey or dark-grey powder. Its compounds are found in practically all
igneous rocks and their sand deposits. Titanium is around 50% lighter than steel but more
expensive. Titanium resists corrosion; when exposed to the atmosphere, titanium forms a
tenacious oxide film that resists salt water corrosion. Titanium is hypoallergenic: it is nickel-
free.

What is a tachymeter?
On a watch, a tachymeter is an instrument for measuring an average speed over a fixed
distance. More precisely, it is a chronograph with a graduated scale on the dial on which
speed can be read off in kilometers per hour based on a 1000 meters distance. How to read
the tachymeter? Only the central chronograph second-hand is used. The chronograph is
started and stopped once the 1000 meters distance is covered. Then, the user simply reads
the speed that central chronograph second-hand is pointing to. Example for calculating the
speed of a car: the chronograph indicates that the 1000 meters distance has been covered in
30 seconds. The central chronograph hand point to 120 on the tachymeter scale. The
average speed was therefore 120 km per hour.

Does the dial and hand of my watch contain Radium or Tritium?
Radium has been abandoned by TISSOT a long time ago, followed by tritium some years
ago. Tritium has been replaced by a new luminescent material called Super-LumiNova that is
used in the manufacturing of our dials and hands. Super-LumiNova is phosphorescent only
and consequently has no radioactivity whatsoever. The Super-LumiNova material takes its
luminescence from daylight or any artificial source of light. The watch should therefore be
exposed to bright light in order to ensure the luminescence of the dial and hands in the dark,
i.e. during the night. The luminescence decreases with hours but it is restored as soon as the
watch is exposed to bright light.

How can I know whether my old watch contains tritium?
The indication "T Swiss made T" (usually printed on the dial face at 6 o'clock) means that the
watch is Swiss and contains a certain quantity of tritium that emits less than 227 MBq
(7,5mCi). It is important to specify that this radionuclide emits a radiation of low energy,
perfectly confined by the watch case and glass; they will under no circumstances threaten
the health of the watch user.

What is a unidirectional bezel?
The bezel (top ring on the case) often serves to record additional data, and can rotate in both
directions to provide a number of functions. A unidirectional bezel only turns one way to
prevent any danger of false manoeuvre. This is especially important when being used to
measure diving times as even if the bezel is knocked and moved it will simply indicate the
diver has less air or decompression time rather than more.

How to set a unidirectional bezel for diving?
Align the expected diving time on the bezel with the minute hand. When the minute hand will
reach the main bezel mark (by default positioned on 12 oclock), the diver should be back on
the surface. Example for a 40 minutes dive: align the 40 minutes mark of the bezel on the
minute hand just before divining. The minute hand will need 40 minutes to reach the main
bezel mark and thus indicate the remaining diving time.

What does the Flyback function mean?
A "Flyback" or "Retour-en-vol" is a function which allows the chronograph to be restarted
without having first to stop and reset it to zero (remember that a normal chronograph requires
you to stop the timing before resetting). This is useful for aviation, where several segments or
legs of a route are flown for specific periods of time in sequence; the act of stopping,
resetting, and restarting leads to a short delay at the beginning of timing the next leg. This
delay, reportedly, can be an important factor in some precision military operations, for
example.

What is a Pulsometer?
The pulsometer is a doctor's and nurse's watch whose dial gives direct reading of the
number of heart pulsations per minute, usually based on a count of 15 or 30 pulsations which
is marked on the dial. The counting of the pulsations is started when the center second hand
passes the 0 second marker and stopped at the 15th or 30th pulsation, not counting the
pulsation during which the chronograph was started. The reading on the pulsometer is the
number of pulsations per minute.

What is the difference between a Lpine and Savonnette pocket watches?
The case of a Savonnette pocket watch has an additional cover on top which protects the
glass, dial and the hands. The winding-stem is located at 3 o'clock, at 90 to the line going
through the center of the movement and the small second hand. The case of a Lpine watch
does not have an additional cover but simply a glass which protects the dial and the hands.
In addition, the winding-stem is at 12 o'clock, the center of the movement and the small
seconds are all on the same axis.

Why is the 4 o'clock roman number of my watch represented with 4 sticks (IIII) when
the correct number is IV?
The correct roman number is IV, but the IIII is also applicable and accepted. Several
explanations are possible as to the reason for this interpretation of the roman figure. One
thing is sure: it has been like this for more than 4 centuries. One reason is because half of
the numbers are upside down, since they follow the edge of the clock face round. You can
get IV and VI muddled up when they are the right way up. It is even worse when they are
upside down. Another, historical reason, is that in the sixteenth and seventeenth century,
most of the population could not read their own language let alone a foreign one. Time was
displayed mainly on public monuments like churches, temples and towers. It was then easier
for people to count four sticks rather than make mistakes reading a strange figure. Finally, it
could also be seen simply to come from a decorative point of view as the IIII balances well
with the VIII opposite.
What does the guarantee cover?
TISSOT S.A. offers a twenty-four (24) months warranty from the date of purchase of your
TISSOT watch under the terms and conditions of warranty.

It is possible to consult the terms and conditions of warranty on the warranty booklet
delivered with the watch or on the following link : http://support.tissot.ch/?mod_warranty

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