My EPF ONLINE SERVICE

1.What are the methods available to access my EPF account details online
Internet
SMS

2.Do I have to register to view my balance through SMS?
Yes. You have to register your details at the EPF Department of Central Bank of Sri
Lanka

3.How do I get the registration form?
You can collect a printed form from the EPF Collection counter of Central Bank of
Sri Lanka or the district labour office.
You can also download a softcopy (pdf file) from the EPF website www.epf.lk.
Follow the link Forms related to EPF.

4.How do I submit the completed registration form?
You can handover the form to the EPF Collection counter of Central Bank of Sri
Lanka or post it to the address below.
SUPERINTENDENT,
EMPLOYEES PROVIDENT FUND
P O Box 1299
JANADHIPATI MAWATHA
COLOMBO 01

Indicate Internet/SMS Registration on the left side of the envelop

5.Whom should I contact to inquire about my account details?
You should contact the EPF department of Central Bank of Sri Lanka.
Phone : 011 2477 050, 011 2477 060
Email : epfhelpdesk@cbsl.lk

FAQ EPF Internet Facility

6.How do I find the web site EPF Account Manager?
Visit the www.epf.lk and a link to the EPF Account Manager is included as EPF
Member Login.
The web site address is
: http://www.epf.lk/AccountManager/Pages/MemberLogin.aspx

7.How can I logon the web site?
You should have registered with EPF department to access this service. You will
be provided with a user id (only the digits of your NIC) and a password upon a
successful registration.

8.What information can be viewed through the Internet?
Your list of EPF accounts
Your current balance of all the accounts
Your contributions for each account
Your refund status
Your housing loan status.

9.How do I view my list of accounts?
Once you logon to the website, you will be directed to the web page with your
account list. You will be given access only to the accounts that your identity is
assured as the member of a particular account.

10.How do I view my contributions details?
Details of member contributions for a particular account can be viewed by clicking
the Detail link in the Account Summary page. Select the year that you wish to get
the list of contributions.

11.How do I get the account statement?
Statement of accounts can be viewed for a given year. Select a year that you wish
to retrieve the Statement of Account from the EPF Account Details page and click
the link View Statement of Account.

12.Can I change my Password?
Yes you can, You must know the current password. Click on the link Change
Password and then provide your current password and new password.
You password should have at least ten characters including at least six letters and
two digits.

13.What should I do if my password is forgotten?
You can reset your password. Click on the link Reset Password. Provide your
user id (only the digits of your NIC) and the email address. This email address
should be tally with the email address that has been registered for you.
Your new password will be emailed to you.

14.What should I do if my email account is inaccessible?
You can request to change your email. Complete a Password Reset form and
submit to the EPF Department, Central Bank of Sri Lanka.
You can download the Password Reset request form from the EPF Account
Manager website.
Dully filed applications should be sent to the:
SUPERINTENDENT,
EMPLOYEES PROVIDENT FUND
P O Box 1299
JANADHIPATI MAWATHA
COLOMBO 01

Indicate Internet/SMS Account Change on the left side of the envelop.
FAQ EPF SMS Facility

15.To which number should I send the SMS?
If you are a Dialog subscriber, send your SMS to 7778
If you are a non Dialog subscriber, send your SMS to 0777 018 018

16.What information can be viewed through SMS?
Your list of EPF accounts
Your current balance of all the accounts
Your most recent five contributions
Your refund status
Your housing loan status.

17.How do I get the available services?
Send the following text message
HELP
EPF

18.How do I view my list of accounts?
Send the following text message, keep a space between words
Text message : MYACCT <NIC> <PIN>
Example : MYACCT 8012587643 4392

19.How do I view my account balance?
Send the following text message, keep a space between words
Text message : MYBAL <NIC> <PIN>
Example : MYBAL 8012587643 4392

20.How do I view account balance of a particular EPF account?
Send the following text message, keep a space between words
Text message : BALDET <NIC> <PIN> <EPF_Account>
Example : BALDET 8012587643 4392 43125A654

21.How do I view contributions?
Send the following text message, keep a space between words
Text message : MYCON <NIC> <PIN>
Example : MYCON 8012587643 4392

22.How do I view contributions of a particular EPF account?
Send the following text message, keep a space between words
Text message : CONDET <NIC> <PIN> <EPF_Account>
Example : CONDET 8012587643 4392 43125A654

23.How do I view my refund status?
Send the following text message, keep a space between words
Text message : MYREF <NIC> <PIN>
Example : MYREF 8012587643 4392

24.How do I view housing loan status?
Send the following text message, keep a space between words
Text message : MYHLN <NIC> <PIN>
Example : MYHLN 8012587643 4392

25.If I have forgotten the command format, how do I retrieve?
First find out the service code by sending the text HELP or EPF.
Then send the service code to get the syntax.
Example: To view balance enquiry command format send one of the following
text
MYBAL
MYBAL HELP

26.Can I change my PIN
Yes, You can send the following text to change the PIN
Text Message: PIN <NIC> <4_digit_OldPIN> <4_digit_NewPIN>
Example : PIN 8012587643 4392 1720

27.How can I reset my PIN?
You have to complete a Password Reset form and submit to the EPF Department,
Central Bank of Sri Lanka.
You can download the Password Reset request form from the EPF Account
Manager website.

28.Can I suspend the service temporarily (in case my mobile phone lost)?
If you have an Internet account for EPF Online services, remove your mobile
phone number and update your profile. This change affects immediately.
Alternatively, you can complete a Password Reset form and submit to the EPF
Department, Central Bank of Sri Lanka.
You can download the Password Reset request form from the EPF Account
Manager website.

29.Can I use any mobile phone to access my EPF Account details using SMS?
No , Your mobile number has to be registered at EPF department of Central Bank
of Sri Lanka. See the FAQ 3.

30.How can I register a new mobile phone number to my existing user account?
If you have an Internet account for EPF Online services, update your profile with
your new mobile phone number. This change affects immediately.
Alternatively, you can complete a Password Reset form and submit to the EPF
Department, Central Bank of Sri Lanka.
You can download the Password Reset request form from the EPF Account
Manager website.