Postings may contain unverified user-created content and change frequently.
The content is provided as-is and
is not warrantied by Cisco. 1 Tech Tip : Collecting MIVR Logs in UCCX / IP IVR 8.x & later From UCCX 8.x onwards, MIVR logs are part of " Log Profile ". Log Profile is an aggregated entity that preserves trace settings of the following Cisco Unified CCX services:
*Cisco Unified CCX Engine (Traces termed as MIVR) *Cisco Unified CCX Administration (Traces termed as MADM) *Cisco Unified CCX Cluster View Daemon (Traces termed as MCVD)
To collect MIVR traces, you need to use RTMT tool i.e. First you enable MIVR traces from UCCX serviceability page & then you collect them using RTMT tool.
Enabling MIVR Traces :
1. On UCCX Serviceability Page, Click on Trace >> Configuration.
2. In the field named " Select Service ", select " Cisco Unified CCX Engine " from the drop down ( if it's not already selected ) & Click GO.
3. Check appropriate boxes under " Trace Filter Setting " & click Save. Tech Tip : Collecting MIVR Logs in UCCX / IP IVR 8.x & later Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 2
Collecting MIVR Traces :
1. In RTMT tool, in the left side pane, expand Tools & click on " Trace & Log Central ". 2. In the right side pane, double click on " Collect Files " & select " Cisco Unified CCX Engine " service. 3. Click next, next and browse the directory on your computer where the MIVR logs should be saved & click finish.
Note : Screenshot from RTMT tool will be published soon. Tech Tip : Collecting MIVR Logs in UCCX / IP IVR 8.x & later Postings may contain unverified user-created content and change frequently. The content is provided as-is and is not warrantied by Cisco. 3