Training Guide

PROCESS IMPROVEMENT & QUALITY

P R O C E S S I M P R O V E M E N T
AIMING FOR
WORLD CLASS
PERFORMANCE
P R O C E S S I M P R O V E M E N T
ENSCHEDE
Institutenweg 26
7521 PK Enschede
The Netherlands
T +31 (0)53-2030240
F +31 (0)53-2030241
info@symbolbv.nl
www.symbolbv.nl
UTRECHT
Graadt van Roggenweg 328
3531 AH Utrecht
The Netherlands
T +31 (0)30-7118853
3
COMPANIES AND ORGANISATIONS MUST CONSTANTLY WORK TO IMPROVE THEIR
KNOWLEDGE OF QUALITY CONTROL TO RESPOND TO THE INCREASING REQUIREMENTS
for shorter lead times and higher quality. Well-trained employees
THEREFORE PLAY AN IMPORTANT ROLE IN THE OPERATION AND OUTCOMES OF
THE ORGANISATION.
FORWORD
Forword
to achieve change, knowledge and expertse are needed. symbol organises training
and educaton in process improvement at all levels with a constant focus on the
practcal applicability of theoretcal tools.
Symbol is a leading service provider and trainer in process improvement and assists
companies and organisatons improve quality and shorten lead tmes. experienced
Black Belts and Master Black Belts train employees in Lean and Six Sigma methods
and tools, and then coach them in executng their projects. symbol Black Belts and
master Black Belts have extensive experience in a wide variety of felds including
industry, product development, service, public sector, constructon, and transactonal
processes.
We are happy to help you improve your processes and operatonal results. the
training courses in this guide are your frst step towards improved processes and
operatonal excellence.
Dick Theisens
General Manager, Symbol BV
4
Introducton
Management & Quality
Public Sector & Administraton
Industry & Food
INTRODUCTION 6
MANAGEMENT & QUALITY 8
Lean Six Sigma Champion 9
internal & external auditng 10
PUBLIC SECTOR & ADMINISTRATION 11
Lean Six Sigma Orange Belt 12
Lean Six Sigma Green Belt 13
Lean Six Sigma Black Belt 14
INDUSTRY & FOOD 15
Lean Basics 16
tpm - total productve maintenance 17
VSM - Value Stream Mapping 18
spC - statstcal process Control 19
8D - Problem Solving 20
Lean Six Sigma Yellow Belt (E-learning) 21
Lean Six Sigma Orange Belt 22
Lean Six Sigma Green Belt 23
Lean Six Sigma Black Belt 24
Contents
5
Product Development
Certfcaton
Terms & Conditons
PRODUCT DEVELOPMENT 25
fmea - failure mode efect analysis 26
DOE - Design of Experiments 27
DfSS - Design for Six Sigma 28
CERTIFICATION 29
LSSA - Lean Six Sigma Academy 30
yellow / orange Belt Certfcering 31
green / Black Belt Certfcering 32
TERMS & CONDITIONS 33
Contents
6
Introduction INTRODUCTION
7
Open Training & In-company
open training courses are organised at various locatons which can be found
on our website. All training courses in this guide are also available in-company.
Three basic packages have been compiled for Lean Six Sigma training.
Tailor made programs are also available. Our training advisor is happy to help
you determine a customised training program that best suits your needs.
LSSA Lean Six Sigma Academy
Lean Six Sigma training programs are based on the European LSSA skill sets.
these skill sets provide a detailed descripton of learning elements that
partcipants will have acquired afer completng the training program. the level
upon which these learning elements may be applied is also described. The LSSA
skill sets can be downloaded from www.symbolbv.com or www.LSSA.eu.
Teaching Styles
a variety of teaching styles are used during training. in additon to theory, much
tme is also spent working on exercises and case studies both individually and
in groups. Within some training programs, homework is also given. For many
elements, games are used to guide partcipants using an informal method of
learning by doing. Within the training, there is much room for discussion and
for partcipants to share experiences with one another. partcipants following
Lean Six Sigma training programs achieve the best results when working on
their projects within their own organisaton in parallel to their training.
Certfed Training
all partcipants receive a certfcate of partcipaton. it is also possible to obtain
an ofcial european certfcate for lean six sigma training. this is organised
through a partnership between the ECQA, LSSA and the University of Twente.
more informaton can be found in the back of this guide.
Customer Satsfacton
the feld of process improvement is about quality and efectveness.
Customer satsfacton is therefore of utmost importance to us. We are
contnuously evaluatng and improving our training programs. symbol has
received much appreciaton from its customers
Workshops and Company Visits
We regularly organise short workshops within which diferent methodologies
and tools are introduced. We also organise company visits, which allow
partcipants to see companies that have successfully implemented lean
and/or six sigma. partcipaton in most of these actvites is free.
you can fnd more informaton and enrol directly on our website.
8

Management
& quality MANAGEMENT & QUALITY
9

LEAN SIX SIGMA CHAMPIONS ARE PRINCIPAL LEAN SIX SIGMA PROJECT INITIATORS.
CHAMPIONS IDENTIFY PROJECTS THAT CONTRIBUTE TO DEPARTMENTAL AND BUSINESS
GOALS, AND COACH GREEN AND BLACK BELTS IN LEAN SIX SIGMA IMPLEMENTATION.
Lean Six Sigma Champion
MANAGEMENT & QUALITY
managers, project managers and other executives from companies and
organisations who are either actively engaged in lean six sigma or just started
implementing Lean Six Sigma in the workplace.
On completion of this training, you will be able to demonstrate how Lean Six
sigma contributes to business objectives. you will also be able to properly select
projects, and identify and assess project progress. finally, you will understand the
success factors involved in Lean Six Sigma introduction.
World Class performance (lean, six sigma, dfss, tpm and toC)
implementing lean scan & lean roadmap
dmaiC roadmap (sample project)
project selection (select, prioritise and define)
lean six sigma organisation (roles and responsibilities)
lean principles (Value, Value stream, flow, pull, Continuous improvement)
lean tools (5s, Jit, one piece flow, Vsm, )
establishing Kaizen organisation / Continuous improvements teams
hoshin planning / policy deployment
Cap Change acceleration process / deployment success factors
asking the right questions during lean six sigma tollgate reviews
In addition to theoretical knowledge, we also discuss the practical application of
Lean Six Sigma within your company. Learning from each other is an important
part of this training.
Each participant is provided with a training manual including all presentations and
exercises. Participants also receive a Lean Scan template.
Management
1 to 2 days (depending on objectives)
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
Management
& quality
GOVERNMENT LOGISTICS INDUSTRY
10

AUDITORS TODAY ARE NOT ONLY INTERESTED IN ENSURING THAT THE RULES ARE BEING
FOLLOWED. AUDITING IS ABOUT PROVIDING INSIGHT INTO RISKS AND IMPROVEMENT
POSSIBILITIES FOR THE ORGANISATION. AUDITING INDICATES THE STATE OF YOUR
ORGANISATION AND PROVIDES INSIGHT INTO PROCESS PERFORMANCE, ORGANISATIONAL
PERFORMANCE AND IMPROVEMENT POSSIBILITIES.
Internal & External Auditing
production managers, quality managers, line managers, engineers and
purchasers.
During this training you will learn how to conduct audits within your own
organisation and with suppliers. Because we also focus on tools such as
Capability Analysis and FMEA, you will also learn how to look beyond the
procedures described in the quality handbook. you will be able to better assess
the interface interactions of various departments. Finally, on completion of this
training you will be familiar with the 8D process which will help you control and
handle complaints more effectively.
We start with the most common standards and assessment practices. We focus
on the audit preparation, the execution, the reporting and on the follow-up
actions. The focus of the training is based on the modern way of auditing: the
advisory and coaching role in the improvement process.
standards (iso 9001, 14001, 18001 & ts-16949)
the goal of auditing
process audit vs. product audit
the auditing process (preparation, execution, reporting and monitoring)
auditing from standard methods
monitoring performance and quality (Kpis yield, ppm, )
awareness of variation and introduction to process Capability
handling complaints using the 8d process
Case treatment
Each participant is provided with a training manual including all presentations
and exercises.
From secondary vocational education to extensive experience as a professional
2 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY
11
Public sector &
administraton

PUBLIC SECTOR & ADMINISTRATION
12
LEAN SI
PUBLIC SECTOR & ADMINISTRATION
Public sector &
administraton

LEAN SIX SIGMA ORANGE BELTS ARE KNOWLEDGEABLE IN THE FIELD OF BASIC PROBLEM
SOLVING AND ARE FAMILIAR WITH LEAN SIX SIGMA METHODOLOGIES AND TOOLS.
ORANGE BELTS ARE IMPROVEMENT PROJECT TEAM LEADERS WITHIN THEIR DIRECT
WORK ENVIRONMENT AND PROVIDE CONSTRUCTIVE CONTRIBUTIONS TO LARGER LEAN
SIX SIGMA GREEN/ BLACK BELT PROJECTS.
Lean Six Sigma Orange Belt
All employees directly or indirectly involved in process improvement programs
including process owners, administrative and financial officers and quality staff.
On completion of the Lean Six Sigma Orange Belt training, you will be familiar
with Lean and Six Sigma methodologies as well as the most important tools,
concepts and abbreviations within Lean Six Sigma. You will learn what Lean
Manufacturing and Six Sigma can do for your service organisation and how you
can contribute to process improvements.
lean principles (Value, Value stream, flow, pull, Continuous improvement)
Voice of the Customer & Ctq flowdown
measuring process performance
data Visualisation
5s Workplace organisation
process Visualisation
identifying and eliminating waste
risk analysis with failure mode effect analysis
analytical techniques(pareto, Cause & effect, Capability, ...)
Variation identification and reduction
Kaizen Continuous improvement at the office
Each participant is provided with a training manual including all presentations
and exercises.
From secondary vocational education to higher education
4 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
GOVERNMENT LOGISTICS
13

LEAN SIX SIGMA GREEN BELTS IN SERVICE ORGANISATIONS AND PUBLIC SECTOR ARE
RESPONSIBLE FOR ORGANISING AND IMPLEMENTING EFFICIENT PROCESSES. WITH THE
RIGHT COMBINATION OF SPECIALISED EXPERTISE, LEAN MANAGEMENT, STATISTICAL
ANALYSIS AND THE STRUCTURED LEAN SIX SIGMA METHODOLOGY, LEAN SIX SIGMA
GREEN BELTS ARE CAPABLE OF ACHIEVING SIGNIFICANT QUALITY AND PERFORMANCE
IMPROVEMENTS.
Lean Six Sigma Green Belt
Target Group
Objectve
Content
Material
Level
Duration
Price
project leaders, department managers, process owners and process managers.
After completing this training program, it is possible to move on to the Black Belt
training program.
On completion of this training, you will have a new outlook on processes. You
will be able to identify unnecessary activities and objectively assess process
performance. You will be an expert in the tools needed to efficiently design
processes and reduce errors. The result is improved process performance and
better product quality. this translates into lower costs and higher customer
satisfaction.
lean principles (Value, Value stream, flow, pull, Continuous improvement)
project management (roles & responsibilities, project Charter, dmaiC, ..)
Voice of the Customer & Ctq flowdown
process performance metrics
process measurement & measurement system analysis
Visualisation of data with minitab
(Pareto, Bar Chart, Pie Chart, Dot Plot, Histogram, Box Plot, Time Series Plot,
Scatter Plot)
analytical techniques (pareto, Cause & effect, Capability, ...)
5s workplace organisation
process mapping & Value stream mapping
identifying and eliminating waste
risk analysis using failure mode effect analysis
statistical techniques
(Hypotheses, Correlation, Regression, ANOVA, SPC, Probability...)
Kaizen Continuous improvement at the office
lean simulation game, six sigma case & practice exam
the detailed lssa skill set with all subjects and learning objectives can be
downloaded from our website.
Each participant is provided with two training manuals including presentations
and exercises. Participants will also receive a variety of practical templates and
the book Applying Lean Six Sigma in Service & Public sector by Quentin Brook.
During the training we use Minitab. A 30-days trial version can be downloaded
at www.minitab.com.
Higher education / university level
8 days (within approximately 3 months)
in-company price available upon request
GOVERNMENT
14
LEAN SI
PUBLIC SECTOR & ADMINISTRATION

LEAN SIX SIGMA BLACK BELTS IN SERVICE ORGANISATIONS AND PUBLIC SECTOR ARE
BOTH PROCESS ANALYSTS, RESPONSIBLE FOR ANALYSING AND OPTIMISING PROCESSES
AS WELL AS CHANGE MANAGERS, RESPONSIBLE FOR IMPLEMENTING AN EFFECTIVE
ORGANISATION. THESE PROFESSIONALS ARE ABLE TO COMBINE ANALYTICAL TOOLS
WITH ASPECTS OF CHANGE MANAGEMENT.
Lean Six Sigma Black Belt
project managers, department managers, business consultants and process
owners.
On completion of this training, you will have developed an extensive set of tools
to analyse processes. you will be able to objectively assess process performance
and use statistics to support your findings. You will also learn how organisations
can design more efficient and effective processes. This translates into lower
operating costs, higher customer satisfaction and an effective organisation.
setting up a lean six sigma organisation
project management (project Charter, dmaiC, ...)
process performance metrics & measurement system analysis (msa)
Visualising data using minitab
(Pareto, Bar Chart, Pie Chart, Dot Plot, Histogram, Box Plot,
Time Series Plot, Scatter Plot)
organising the workplace environment and activities (5s)
process mapping & Value stream mapping
identifying and eliminating waste
instruments for analysing problems & Brainstorming
set-up and implementation of experiments using design of experiments
(DOE, RSM, ..)
statistical analysis (probability distribution, non-normal data,
Transformations, SPC+,...)
analysing attribute data (Chi-square, attributive agreement, ..)
theory of Constraints (toC)
lean accounting
human dynamics & Change acceleration process (Cap)
lean simulation game, six sigma cases & practice exam
the detailed lssa skill set with all subjects and learning objectives can be
downloaded from our website.
Each participant is provided with three training manuals including presentations
and exercises. Participants will also receive a variety of practical templates and
the book Applying Lean Six Sigma in Service & Public sector by Quentin Brook.
During the training we use Minitab. A 30-days trial version can be downloaded at
www.minitab.com
Higher education / university level (with basic statistical knowledge)
14 days (within approximately 3 to 4 months)
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
GOVERNMENT
15
Industry & Food INDUSTRY & FOOD
16
LEAN SI
INDUSTRY & FOOD
Industry & Food

DURING THE LEAN GAME, THE GROUP HAS THE GOAL TO ASSEMBLE AS MANY
PRODUCTS AS POSSIBLE WITHIN A SPECIFIED TIME. IN THE FIRST ROUND, THERE IS NO
COLLABORATION OR PREPARATION WHICH RESULTS IN A CHAOTIC PROCESS AND A
DISAPPOINTING RESULT. AFTER A NUMBER OF ROUNDS, IT QUICKLY BECOMES CLEAR
THAT ALTERNATIVES ARE AVAILABLE.
Lean Basics
Any employee directly or indirectly involved in a Lean process.
Lean games give employees insight into themselves by allowing them to
experience the results that are possible if they use the Lean principles.
On completion of this game, participants have their eyes opened to the benefits
of Lean and everyone is able to identify what this means for their own work and
for the work environment. Lean games are also excellent for teambuilding.
There are two different Lean games available for different types of organisations:
aircraft simulation game for project-based organisations and batch processes
order processing game for administrative organizations and service providers
We start by explaining the Lean principles (Value, Value Stream, Flow,
Pull and Continuous Improvement) and the 8 types of Waste.
We play three rounds, with theory and guidance provided in between.
The first round will not lead to the preferred results. The so called rush order
will undoubtedly be delivered too late. Participants are then faced with
work-in-progress and with the quality problems that will most certainly arise
After receiving a few tips, the team has the time to analyse their own
processes and methods. This boils down to no mistakes, good teamwork and
communication, balancing of work activities, One-Piece-Flow, Pull and
controlling work-in-progress. Good preparation and teamwork eventually
lead to an amazing result!
Each participant is provided with a training manual including all presentations.
All levels / all departments
1 day
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
LOGISTICS INDUSTRY CONSTRUCTION
17

TPM STANDS FOR TOTAL PRODUCTIVE MAINTENANCE AND IS A STRATEGY USED
TO IMPROVE THE EFFECTIVENESS OF THE AVAILABLE PRODUCTION RESOURCES AND
TO REDUCE MACHINE RELATED REJECTION. TPM IS MAINLY USED IN PRODUCTION
ENVIRONMENTS THAT ARE HIGHLY MACHINE DEPENDANT.
TPM - Total Productive Maintenance
All employees directly or indirectly involved in increasing machine efficiency,
adjusting machines, and reducing machine related downtime.
On completion of this practical training, you will be familiar with the TPM
methodology and you will understand the similarities and differences
between different process improvement methods. You will be able to
prepare measurement systems to measure machine effectiveness (oee
overall equipment effectiveness). in addition we cover a number of practical
methodologies and tools that focus on increasing the effectiveness of your
machine park.
similarities and differences: tpm and lean
the tpm strategy and the tpm pillars
Calculating efficiency, effectiveness and productivity.
Various calculations for line failures (yield)
production effectiveness quantification
Calculating ratios for availability, performance and quality
preparation of oee measurement methods in excel
including use of the oeetoolkit
graphical presentation of oee performance
preparation and implementation of an improvement plan
5s workplace organisation
Kaizen continuous improvement (pdCa)
guidelines for tooling design
smed: method to reduce changeover times
Each participant is provided with a training manual including all presentations.
Secondary vocational education
2 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY
18
LEAN SI

VALUE STREAM MAPPING IS ONE OF THE MOST POWERFUL LEAN INSTRUMENTS. IT
HELPS MAP OUT PROCESSES AND MAKE THEM MORE EFFICIENT. THE GOAL IS TO
SHORTEN TURNAROUND TIME AND REDUCE INVENTORY LEVELS. THE STARTING POINT
IS ALWAYS CLIENT AND CUSTOMER VALUE.
VSM - Value Stream Mapping TPM - Total Productive Maintenance
Managers, business leaders, supervisors, logistics, (process) engineers and
process owners.
On completion of this training you will be able to clearly identify your customer
and what Value really means for this customer. You will be able to apply various
instruments to map your processes. In addition, you will be able to define the
value stream and calculate both lead times and inventory turnover. You will be
able to differentiate between value-adding activities and non-value adding
activities and identify waste. You will also be able to design a Future State to
help you realise a more efficient process.
lean principles (Value, Value stream, flow, pull and Continuous improvement)
toyota production system
identifying the 8 types of waste
experience lean (lean game)
process flow mapping, sipoC and swim lanes
Value stream mapping Current state
Value stream mapping future state
Calculations: lead time and inventory turnaround time
Controlling work in progress, ConWip
heijunka balancing
Various Kanban systems
Kaizen continuous improvement
Each participant is provided with a training manual including all presentations
Secondary vocational education
2 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY & FOOD
GOVERNMENT LOGISTICS INDUSTRY CONSTRUCTION
19

SPC INVOLVES THE USE OF STATISTICAL TECHNIQUES TO MEASURE AND ANALYSE
VARIATION IN A PROCESS. THE GOAL OF SPC IS TO MEASURE THE STABILITY AND
CAPABILITY OF A PROCESS IN A CLEAR AND SIMPLE WAY. THIS ALLOWS ONE TO MAKE
THE MOST APPROPRIATE ARRANGEMENTS TO IMPROVE AND MANAGE THE PROCESS.
SPC HELPS YOU LISTEN TO THE VOICE OF THE PROCESS.
SPC - Statistical Process Control
design engineers, process engineers, quality engineers, line supervisors and
machine operators.
On completion of this training you will be able to design the most employed
control charts, to interpret the results of control charts and to decide whether
a process is In-control or Out-of-control.
In addition to theoretical explanations, we make use of SPC software.
An interactive exercise involving a catapult helps participants collect data.
The data is then input into a self-designed Control chart. Participants analyse
the data and then determine whether or not the catapult process is In-control.
history and philosophy of spC
data types and data collection
important distributions (normal, poisson, Binominal)
Common cause vs. special cause variation
process capability vs. process performance
specification limits vs. Control limits
using definitions and symbols
using common control charts for Variable data
(individualX; imrChart and Xbarr Chart) and attributive data
(npChart; pChart; cChart; uChart)
Control chart interpretation
out-of-Control rules
the role of Control Charts in improvements programs
the implementation of spC in the organisation and the transfer
of SPC to the work floor
During the training we provide a training manual including all the presentations
and exercises. During the training we use Minitab. A 30-days trial version can be
downloaded at www.minitab.com.
Secondary vocational education
2 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY
20
LEAN SI

the 8d proBlem solVing proCess is a standardised plan (originally deVeloped
By ford) that uses eight steps to address a proBlem. 8d is also an important
COMMUNICATION TOOL AND A THEMATIC APPROACH USED IN PROJECTS. WITHIN THE
AUTOMOTIVE INDUSTRY, AN 8D IS THE STANDARD APPROACH EMPLOYED IF THERE ARE
PROBLEMS WITH DELIVERED PRODUCTS. OTHER SECTORS ARE ALSO USING 8D MORE
AND MORE TO EFFECTIVELY SOLVE PROBLEMS AND GUIDE COMMUNICATION.
8D - Problem Solving SPC - Statistical Process Control
Anyone directly or indirectly involved in problem solving and interested in
employing a structured approach to do so. Departments such as product
development, production and quality would find this training valuable.
On completion of this training you will be able to define and analyse problems
in a structured way. You will also learn how to look for abnormalities and for the
cause of a problem. You will receive a number of tools that can be used to find
the cause of a problem and will learn to apply these tools during the course.
8d methodology and roadmap
rCa root Cause analysis
preparing the problem definition
defining projects (scope)
quantifying the problem (pareto, Check sheet, Bar chart, )
flow chart set up
histogram, time series plot, Correlation
Brainstorming
5Why methodology and isis not
Cause & effect diagram / fishbone
Cause & effect matrix
The content is tailor-made to suit your organisation. Together with the trainer
you determine the training content. The organisation also brings its own
problems to the training session which are then treated during the training.
Each participant is provided with a training manual including all presentations.
During the training we use Excel.
Secondary vocational education
2 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY & FOOD
INDUSTRY
21

LEAN SIX SIGMA YELLOW BELTS ARE FAMILIAR WITH LEAN MANUFACTURING PRINCIPLES
AND THE SIX SIGMA APPROACH. YELLOW BELTS APPLY LEAN SIX SIGMA TOOLS IN THEIR
IMMEDIATE WORK ENVIRONMENTS AND AS TEAM MEMBERS, YELLOW BELTS PROVIDE
CONSTRUCTIVE CONTRIBUTIONS TO LARGER OPTIMISATION PROJECTS. THIS PROGRAM
IS OFFERED ONLINE ALLOWING YOU TO FOLLOW THE TRAINING AT YOUR OWN PACE.
YOU ARE CONNECTED WITH OTHER STUDENTS AND EXPERIENCED BLACK BELT TRAINERS
VIA EMAIL AND SKYPE SESSIONS.
Lean Six Sigma Yellow Belt (E-learning)
All employees directly or indirectly involved in workplace improvement
programs.
On completion of the Lean Six Sigma Yellow Belt training programme, you
will be familiar with Lean and Six Sigma methodologies. You will be able to
effectively solve production problems and will be capable of offering significant
contributions to larger projects as a respected team member.
This training consists of 23 instruction videos and exercises that you can
follow at your own pace. The training is available in English, Dutch and French.
additionally, you have the opportunity to ask questions via email that are
answered by an experienced Master Black Belt.
introduction to lean six sigma
lean principles
roles & responsibilities
project management
VoC & Ctq flowdown
process mapping
data types
Basic statistics
data Visualisation
measurement systems
process performance metrics
process Capability & performance
regression analysis
hypothesis testing
failure mode & effect analysis
root Cause analysis
Value stream mapping
5s Workplace organisation
Kaizen Continuous improvement
lean simulation game
statistical process Control
Visual management
quality assurance
We provide 23 instructional videos, each video running approximately
15 minutes. The presentations, texts and exercises can be downloaded
at the learning portal.
All levels
Approximately 10-15 hours of instruction time
495,- p.p.
Target Group
Objectve
Content
Material
Level
Duration
Price
LOGISTICS INDUSTRY
22
LEAN SI

LEAN SIX SIGMA ORANGE BELTS ARE KNOWLEDGEABLE IN THE FIELD OF BASIC PROBLEM
SOLVING AND ARE FAMILIAR WITH LEAN SIX SIGMA METHODOLOGIES AND TOOLS.
ORANGE BELTS ARE IMPROVEMENT PROJECT TEAM LEADERS WITHIN THEIR DIRECT
WORK ENVIRONMENT AND PROVIDE CONSTRUCTIVE CONTRIBUTIONS TO LARGER LEAN
SIX SIGMA GREEN/ BLACK BELT PROJECTS.
Lean Six Sigma Orange Belt Lean Six Sigma Yellow Belt (E-learning)
Operators, managers, supervisors and engineers directly or indirectly involved in
process improvement programs.
On completion of the Lean Six Sigma Orange Belt training, you will be familiar
with Lean and Six Sigma methodologies as well as the most important tools,
concepts and abbreviations within Lean Six Sigma. You will learn what Lean
Manufacturing and Six Sigma can do for your company. You will also learn how
to solve production problems in an effective manner.
lean principles (Value, Value stream, flow, pull, Continuous improvement)
lean simulation game & lean six sigma case (dmaiC)
Voice of the Customer & Ctq flowdown
measuring process performance (yield, dpmo, ppm, ..)
spC statistical process Control
msa measurement system analysis / gage r&r%
fmea failure mode effect analysis
5s Workplace organisation
Vsm Value stream mapping
identifying and eliminating waste
Visualising data / introduction to minitab
(Pareto, Bar Chart, Pie Chart, Dot Plot, Histogram, Box Plot,
Time Series Plot, Scatter Plot)
problem solving tools (pareto, Cause & effect, Capability, ...)
Basic statistics (Correlation, regression, probability, ...)
Kaizen Continuous improvement / pdCa
Each participant is provided with a training manual including all presentations
and exercises.
Secondary vocational education
4 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY & FOOD
INDUSTRY
23

LEAN SIX SIGMA GREEN BELT SPECIALISTS ARE RESPONSIBLE FOR PROCESS PLANNING
AND PROCESS OPTIMISATION. WITH THE RIGHT COMBINATION OF SPECIALISED
EXPERTISE, STATISTICAL ANALYSIS AND THE STRUCTURED LEAN SIX SIGMA
METHODOLOGY, LEAN SIX SIGMA GREEN BELTS ARE CAPABLE OF ACHIEVING
SIGNIFICANT QUALITY AND PERFORMANCE IMPROVEMENTS.
Lean Six Sigma Green Belt
design, process and quality engineers, project leaders and department managers.
On completion of this training, participants are able to structurally and
effectively analyse and solve production problems. The result is improved
process performance and better product quality. this translates into lower costs
and higher customer satisfaction.

lean principles (Value, Value stream, flow, pull, Continuous improvement)
project management (roles & responsibilities, project Charter, dmaiC, ..)
Voice of the Customer & Ctq flowdown
process performance metrics
process flow mapping & sipoC
problem solving (8d, Cause & effect, 5Why, ..)
Visualisation of data with minitab
(Pareto, Bar Chart, Pie Chart, Dot Plot, Histogram, Box Plot,
Time Series Plot, Scatter Plot)
statistical techniques
(Hypotheses, Correlation, Regression, ANOVA, Probability...)
5s workplace organisation
Vsm Value stream mapping (Current & future)
spC statistical process Control
msa measurement system analyse
Cpk process Capability & performance
fmea failure mode effect analysis & Control plan
doe design of experiments
Kaizen Continuous improvement / pdCa
lean simulation game, six sigma case & practice exam
the detailed lssa skill set with all subjects and learning objectives can be
downloaded from our website.
Each participant is provided with two training manuals including presentations
and exercises. Participants will also receive a variety of practical templates
and the book Applying Lean Six Sigma in Manufacturing by Quentin Brook.
During the training we use Minitab. A 30-days trial version can be downloaded
at www.minitab.com.
Higher education / university level
8 days (within approximately 3 months)
Open training 4.250,- p.p.
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY
24
LEAN SI

LEAN SIX SIGMA BLACK BELTS ARE BOTH PROJECT MANAGERS AND SPECIALISTS.
THESE PROFESSIONALS ARE RESPONSIBLE FOR THE DEVELOPMENT OF NEW
PRODUCTION AND IMPROVEMENT PROCESSES. LEAN SIX SIGMA BLACK BELTS
ARE CAPABLE OF SUCCESSFULLY INTRODUCING CHANGE.
Lean Six Sigma Black Belt Lean Six Sigma Green Belt
design, process and quality engineers, project managers, production and quality
managers.

On completion of Lean Six Sigma Black Belt training, you will be able to
structurally and effectively identify and solve problems. You will be able to
manage improvement and decisive change projects. the result is improved
process performance and better product quality which translates into lower costs
and higher customer satisfaction.
lean principles (Value, Value stream, flow, pull, Continuous improvement)
project management (project Charter, hoshin, policy deployment, dmaiC, ..)
production management (toC, tpm, oee, smed, ..)
Voice of the Customer & Ctq flowdown
process performance metrics & process management (pfm, sipoC, Vsm)
extended minitab training
problem solving (8d, Cause & effect, 5Why, ..)
advanced spC statistical process Control
advanced msa measurement system analysis
Cpk process Capability & performance
design for excellence (dfm/a, dfss, reliability eng., tolerance analysis, ..)
dfmea / pfmea failure mode & effect analysis & Control plan
set-up and implementation of experiments using design of experiments
(DOE, RSM, ..)
statistical analysis (non-normal data, multiple regression, transformations, ..)
analysing attribute data (Chi-square, attributive agreement, ..)
project selection & project tracking
Cap Change acceleration process & human dynamics
lean simulation game, six sigma cases & practice exam
the detailed lssa skill set with all subjects and learning objectives can be
downloaded from our website.
Each participant is provided with three training manuals including presentations
and exercises. Participants will also receive a variety of practical templates and
the book Applying Lean Six Sigma in Manufacturing by Quentin Brook.
During the training we use Minitab. A 30-days trial version can be downloaded
at www.minitab.com.
Higher education / university level
8 days (within approximately 3 to 4 months)
Open training 7.950,- p.p.
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY & FOOD
INDUSTRY
25
Product
development PRODUCT DEVELOPMENT
26
LEAN SI
PRODUCT DEVELOPMENT
Product
development

MAP POTENTIAL FAILURE MODES AND THEIR EFFECTS USING A STRUCTURED RISK
ANALYSIS. WE INVESTIGATE THE CONSEQUENCES AND IMPACT OF POSSIBLE FAILURES IN
A PRODUCT OR PROCESS BY CREATING AN FMEA. AN FMEA ALLOWS YOU TO PREVENT
OR DETECT POTENTIAL FAILURES AND TAKE THE CORRECT STEPS IN AN EARLY STAGE TO
AVOID THEM. MORE AND MORE INDUSTRIES HAVE MADE THIS A REQUIRED STEP IN THE
RELEASE OF A NEW PRODUCT OR PROCESS.
FMEA - Failure Mode Effect Analysis
Designers, manufacturers and engineers responsible for product and process
development.
On completion of this training you will be able to set up a Design FMEA for
new product designs and a Process FMEA for new processes. We also discuss
some common methods used for trouble shooting and problem solving.
Finally, we make a control plan (management plan) and a mitigation plan
(improvement plan).

application of fmea in quality systems such as qs 9000,
ISO/TS 16949 and DIN 25448
different types of fmeas: system fmea, design fmea and process fmea
links to quality function deployment (qfd) and functional requirements
systematic divide of a product or process into unique parts
modelling and naming functions
Creation of a design fmea
Creation of a process flow map
identify sources of risk
Creation of a process fmea
guidelines for rating severity, occurrence & detection
assessing rpns (risk priority number)
root Cause analysis: Cause & effect matrix, failure tree analyses
and 5Why
Creation of Control plan
Each participant is provided with a training manual including all presentations
and exercises. Participants will also receive a number of Excel FMEA templates.
During the training we use Excel.
Secondary vocational education or higher
2 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
GOVERNMENT LOGISTICS INDUSTRY
27
LEAN SI

DESIGN OF EXPERIMENTS IS AN EFFICIENT WAY FOR DESIGNING AND CONDUCTING
EXPERIMENTS. IT DIFFERS FROM THE CONVENTIONAL METHOD MAINLY IN THAT IT
ALLOWS NOT ONLY MAIN EFFECTS BUT ALSO INTERACTIONS BETWEEN EFFECTS TO BE
VISUALISED. IN ADDITION, DECISION MAKERS ARE ABLE TO DRAW RELIABLE CONCLUSIONS
WITH FEWER EXPERIMENTS. THIS IS POSSIBLE WITH THE CLEVER USE OF FRACTIONAL
EXPERIMENTS AND THE RESPONSE SURFACE METHOD.
DOE - Design of Experiments
Designers, manufacturers and engineers responsible for product or process
development and optimisation.
On completion of this training, you will be able to perform more efficient and
targeted experiments. In addition to the main effects, you will also gain insight
into interactions. Employing DOE will lead to lower research costs and faster
results with statistically grounded conclusions.
minitab introduction
ofat (one factor at time) vs. doe
2k full factorial experiments
preparing transfer functions
residual analysis
fractional factorial experiments
repetitions vs. replicates
linear models vs. Curvature
rsm response surface method
Central Composite & BoxBehnken
plackettBurman
taguchi robust design
sequential experiments and path of steepest ascend
Each participant is provided with a training manual including all presentations
and exercises. During the training we use Minitab. A 30-days trial version can be
downloaded at www.minitab.com.
Higher education / university level
2 days
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY
28

DOE - Design of Experiments
PRODUCT DEVELOPMENT
DESIGN FOR SIX SIGMA EXPERTS ARE RESPONSIBLE FOR THE DEVELOPMENT OF
NEW PRODUCTS AND PROCESSES. THROUGH THEIR EXTENSIVE KNOWLEDGE OF THE
STRUCTURED DFSS METHODOLOGY AND LEAN SIX SIGMA TOOLS, DESIGN FOR SIX
SIGMA EXPERTS ARE ABLE TO ACHIEVE HIGHER PRODUCT QUALITY AND SMOOTH
PRODUCT LAUNCHES.
DfSS - Design for Six Sigma
designers, constructors, engineers and project leaders who are responsible for
product or process development.
Applying the Lean Six Sigma instruments and the structured DfSS approach
results in fewer product launches and and provides insight into product life
expectancy.
the pCp process (product Creation process)
project management (project Charter, dmaiC, dmadV, idoV, ..)
design for excellence (dfm/a, dtC, poke yoke)
qfd introduction quality function deployment
dfmea / pfmea failure mode & effect analysis
measurement system analysis (msa advanced)
Voice of the Customer & Ctq flowdown
Cpk process Capability & performance
process management, Cause & effect
reliability engineering & tolerance analysis
designing and implementing experiments using design of experiments
(DOE, RSM, ..)
statistical analysis (hypothesis, Correlation, regression, anoVa, spC,
Probability, Non-normal data, Multiple Regression, Transformations, ..)
Each participant is provided with two training manuals including presentations
and exercises. Participants will also receive a variety of practical templates and a
helpful Lean Six Sigma book. During the training we use Minitab. A 30-days trial
version can be downloaded at www.minitab.com.
Higher education / university level (with statistical knowledge)
8 days (within approximately 3 months)
Open training 4.750,- p.p.
in-company price available upon request
Target Group
Objectve
Content
Material
Level
Duration
Price
INDUSTRY
29
Certification CERTIFICATION
30
LEAN SI
CERTIFICATION
Certification

IN PARTNERSHIP WITH THE EUROPEAN CERTIFICATION AND QUALIFICATION
assoCiation (eqCa ), the lean siX sigma aCademy (lssa) and the uniVersity of
tWente (ut), We offer the opportunity to oBtain european CertifiCation.
LSSA - Lean Six Sigma Academy
Lean Six Sigma consists of four distinct levels. The training level that suits you
best depends on your role in the improvement process. The table below can
be used as a guideline:
LSS Belt
Level
Education Level Improvement Process Role
Yellow
Belt
All levels Anyone who wants to learn basic Lean Six
Sigma principles and the most important
Lean Six Sigma instruments.
Orange
Belt
Secondary
vocational
education
Anyone who is directly or indirectly involved
in process improvement in his / her own work
environment or as a team member of a larger
project.
Green
Belt
Higher vocational
education /
university level
Department managers, engineers, process
engineers and process managers working on
process improvement as team members or
project leaders.
Black
Belt
Higher vocational
education /
university level and
field experience
project managers, department managers,
senior engineers, process engineers and
consultants working on process improvement
as project managers.
The mission of the LSSA is to provide guidelines for the four central European
Lean Six Sigma belt levels and to facilitate the examinations. LSSA is classified in
classified in the European Certification and Qualification Association (ECQA), a
non-profit organisation that was established more ten years ago.
Lean Six Sigma training courses are based on the LSSA skill sets which are based
on the American ASQ guidelines and are supplemented with Lean, TOC and TPM
learning elements. These skill sets provide a detailed description of the learning
elements that a participant will have acquired after completing the training
program. The level upon which these learning elements may be applied is also
described. The LSSA skill sets can be downloaded from www.LSSA.eu or www.
symbolbv.com
There are two possibilities for Green and Black Belts certification:
option a - theoretical green Belt / Black Belt certificate:
Only theoretical exam
option B - full green Belt / Black Belt certification:
theoretical exam + two practical projects
the complete lean six sigma certificate requires sufficient achievement in both
theoretical and practical elements. If you complete the theoretical exam before
you complete your projects, your result will stay valid for two years during which
time you can submit your two lean six sigma projects for review. please note
however, that disconnecting the theory and the project assessment is considered
a re-take and is subject to two separate exam fees.
31

IN PARTNERSHIP WITH THE EUROPEAN CERTIFICATION AND QUALIFICATION
assoCiation (eqCa) and the lean siX sigma aCademy (lssa) We offer the
OPPORTUNITY TO OBTAIN EUROPEAN CERTIFICATION AS A YELLOW BELT OR ORANGE
BELT. THIS IS A THEORETICAL EXAM. THE EXAM IS TAKEN ONLINE AT WWW.ECQA.ORG.

Yellow / Orange Belt Certificating

Anyone who has followed a Yellow Belt or Orange Belt training program.
the content of the theoretical exam is based on the lean six sigma skill sets
(Yellow Belt / Orange Belt) which can be downloaded from www.LSSA.eu
the exam includes a theoretical test and a short assignment
a calculator or excel is needed to answer some questions
the exam is in english
it is an open book exam meaning you can use your book and training material
in the exam
the exam is comprised of 45 multiple choice questions
you must obtain at least 29 correct answers
The Exam Guide with all exam instructions can be downloaded from
www.LSSA.eu. To enrol in the exam, please contact Symbol.
Followed the Yellow Belt or Orange Belt training program
Half-day
150 - p.p.
Online
Target Group
Theoretcal
Exam
Level
Duration
Price
Locaton
32
LEAN SI

IN PARTNERSHIP WITH THE EUROPEAN CERTIFICATION AND QUALIFICATION
assoCiation (eqCa), the lean siX sigma aCademy (lssa) and the uniVersity
of tWente (ut), We offer the opportunity to oBtain european CertifiCation
AS A GREEN BELT OR BLACK BELT.
Green / Black Belt Certificating Yellow / Orange Belt Certificating

Anyone who has followed the Green Belt or Black Belt training program.
the content of the theoretical exam is based on the lean six sigma skill sets
(Green Belt / Black Belt) which can be downloaded from www.LSSA.eu.
the exam is in english
you are permitted to use your book and training material in the exam
the answers to some questions require the use of minitab or any other
statistical software
the exam is comprised of 60 multiple choice questions
you must obtain at least 40 correct answers
personal identification is required
the theoretical exam is entitled to 5eC (european Credits)
practical projects are assessed by lssa accredited master Black Belts.
We encourage you to have your project charter assessed in an early stage.
you are not required to present your projects unless your Champion requires
you to do so.
you must submit two lean six sigma projects per person
the structure must conform to the dmaiC or dmadV roadmap steps
projects must be digitally submitted in the lssa standard review template
(PowerPoint with approximately 25 slides).
green Belt saving / cost avoidance is at least 20,000 per project per year
Black Belt Belt saving / cost avoidance is at least 50,000 per project per year
project must be signed-off by the Champion and financial Controller
projects must be written in english
The Exam Guide with all exam instructions can be downloaded from
www.LSSA.eu. You can enrol for the exam by contacting Symbol. You must
also specify if you will take the Service exam or the Manufacturing exam.
Followed the Green Belt or Black Belt training program
Half-day
350 - p.p.
Online or at the University of Twente (the Netherlands)
Target Group
Theoretcal
Exam
Practcal
Exam
Level
Duration
Price
Locaton
CERTIFICATION
33
Registraton
a. afer registraton, you will receive an email confrming your registraton.
online applicatons are confrmed with an order confrmaton.
b. approximately one week before the training, you will receive an invitaton
and locaton directons.
Cancellaton and Rescheduling
a. registraton cancellatons are possible only by contactng symbol directly.
afer doing so, you will receive a writen cancellaton confrmaton from
symbol. only this document serves as proof of cancellaton. if you do not
receive a cancellaton confrmaton email, you are responsible for contactng
us to obtain this document.
b. Cancellatons are accepted with a full refund up to 30 days prior to the frst day
of the training programme or training day. Cancellatons made with less than
the 30 days notce before the training programme start date or training day
will be charged 50% of the total training fee.
c. afer the start date of the training programme, cancellaton is no longer
possible. in consultaton with symbol, an alternatve training may be followed
with the same training requirements.
d. For open training Symbol reserves the right to cancel trainings, to change
training locatons, and to modify training content for any reason. in such a
case, we will contact you. if the change of locaton or content does not work
for you, you may cancel free of charge.
Examinaton Rules
a. those partcipatng in an examinaton are subject to the examinaton
requirements of the certfcaton body.
b. personal identfcaton is required for all those partcipatng in an examinaton.
c. the name and birth date on the certfcate will appear as writen on the
registraton form.
Invoices
a. All prices shown are excluding VAT taxes.
b. Billing for mult-day sessions take place in the week the training starts.
c. Payment is due within 30 days from the date appearing on the invoice.
d. The billing address used will be that which was provided on the
registraton form.
e. If you would like a purchase number included on the invoice,
this should be indicated on your registraton form.
OUR SERVICES AND TRAINING ARE SUBJECT TO TERMS AND CONDITIONS AS FILED
WITH THE TRADE REGISTER. THE FOLLOWING IS A CONDENSED SUMMARY OF OUR
TERMS AND CONDITIONS:
TERMS & CONDITIONS
Terms &
Conditions
P R O C E S S I M P R O V E M E N T
UTRECHT
Graadt van Roggenweg 328
3531 AH Utrecht
The Netherlands
T +31 (0)30-7118853
ENSCHEDE
Institutenweg 26
7521 PK Enschede
The Netherlands
T +31 (0)53-2030240
F +31 (0)53-2030241
info@symbolbv.nl
www.symbolbv.nl