The Da Vinci Institute for Technology Management (Pty) Ltd

Registered with the Department of Education as a private higher education institution

under the Higher Education Act, 1997. Registration No. 2004/HE07/003
CERTIFICATE
QUALIFICATION
NQF LEVEL 5
MANAGEMENT OF
TECHNOLOGY & INNOVATION
CUSTOMISED FOR
SUPERVISORY MANAGEMENT























The material within this document is the intellectual property of DMC Process Design, a Research associate of The Da Vinci
Institute for Technology Management. This Module was exclusively developed and forms part of a National Certicate
Qualication in Business Management. Dissemination of this material to a third party or use of this material outside of the scope of
the qualication, will constitute a violation of the intellectual property rights of The Da Vinci Institute for Technology Management
(Pty) Ltd and DMC Process Design (Pty).
2014





The Da Vinci Institute for Technology Management (Pty) Ltd
Registered with the Department of Education as a private higher education institution
under the Higher Education Act, 1997. Registration No. 2004/HE07/003
CERTIFICATE
QUALIFICATION
NQF LEVEL 5
MANAGEMENT OF
TECHNOLOGY & INNOVATION
CUSTOMISED FOR
SUPERVISORY MANAGEMENT
TABLE OF CONTENT
Chapter Content
1 Welcome and Orientation 6
" Curriculum Framework
" Programme Outline and Contact Time
" Content Navigation
" Clarify Expectation
2 Learning at Da Vinci 19
" Da Vinci University of Work
" Mode 2 Learning
" 70-20-10 Learning Principle
" Learn from Leonardo Da Vinci
" Da Vinci Principles
" Four Action Learning Steps
" Da Vinci Collaborative Framework
" And Learning in Wonderland?
3 Managerial Leadership Development 35
" Leaving footprintz : Common Grounds
" Development Versus Learning
" Movers & Shakers
" Leadership Development Beyond Competencies Moving to a Holistic Approach
4
Self, Others & Social Context
" Perspectives of Reality
" A Leaders Framework for Decision Making
" Kolbs Learning Theory
" Learning Styles Inventory
" Reframing


Chapter Content
Exercising Agile Supervisory Leadership
5 Supervisory Management 51
! Supervisory Leadership
- Supervisory Leadership in Context
- Emotional Intelligence : New yardstick for success
- Purpose & Meaning in the Workplace : Finding FLOW
- Professional & Personal Development : Self-Awareness
- Development Process Template
- WBC-70-20-10 Modules Template
- Finding Voice : On becoming Self-Directed
- On Becoming Focussed : McKinseys Centered Leadership
- Manage your Attention & Energy
! Managerial Leadership Engagement 150
- Maximise Team Engagement (Building High Performing Teams
- Apply Managerial Practice
6 Problem Solving, creative Thinking & Decision Making 292
" Problem Solving
" Creative Thinking
" Decision Making
PAGE OF 6 292
Welcome and orientation
Welcome to Supervisory Management, which forms part of an accredited managerial leadership programme offered
by The Da Vinci Institute for Technology Management in association with DMC Process Design. I trust that the time
we spend together will add value to you in a personal capacity and also bring new depth to your role as a supervisor
within your organization.
On successful completion of this programme, you will receive 60 credits (Exit Level Certicate) towards a
Qualication in the Management of Technology and Innovation (Business Management). Though this is an important
goal for you, your sponsor as well as for us as an academic institution, our intent with this engagement is more than
only assisting you to obtain that nal piece of paper, but rather, assisting you to capitalize on every opportunity that
will come your way on tour learning journey that will assist you to come to understand and develop your own
strategic value (the special piece of magic that you have that might help to change the world in becoming a better
place A world that can feel your inuence and see your touch in helping to unleash the potential in all that might
cross your roads)
This journey might therefore be somewhat different than you would have expected, asking from you a little more than
only reecting on your understanding of the theory, but also asking you to share your process in coming to SEE what
you NEED to see in order to increase both your understanding and integrating the knowledge and to increase your
levels of inuence, increasing your personal and occupational strategic value ...
Purpose
The purpose of this wrap is to navigate you through your course material hopefully adding to the intent to create an
experiential learning process which will equip you with the necessary knowledge to develop and master the skills to
create and facilitate high performing teams within your organisation. The hope is that this very short part of your
learning journey will add value in helping you to become the best managerial leader you can be; one who is able to
create a trustworthy working environment, well connected to each and every one of your team members, sees their
potential and understands what they need in order to unleash it to add to the magic of high performing teams.
You have by this time learned that our focus is not to push content upon you, but rather to ask you to come play with
us in the Da Vinci sandbox, also asking you to open up your mind and allow your brain to take you to wherever it
allows you to go. Allow yourself to be lled with different experiences, maybe look at the world from different angles,
angles you have not experienced before...
As your journey unfolds, we ask of you to share with us what you have come to see and share with us your
experiences, thoughts, feelings and views as you discover knowledge and insights to a new world of business
management. Though we will look at the theory, as it is important, we will focus in the contact time we have with you
more on the process of your journey in nding new knowledge and applying it to your work-base challenge, in doing
so hopefully assisting you to become a accountable managerial leader in the community you serve.
But rst things rst
PAGE OF 7 292
Clarify Expectations
But before we start our journey, please help me to clarify your expectations. In other words, what would you like to
happen during this time we spend together? Or maybe, I should rst ask the question: Why are you here? And, you
may also be honest if you were dragged by the hair or if you were told in a friendly manner: ATTEND!
Firstly, why are you here?
Secondly, what would you like to see happen during this journey so that you wont say after 12 months, it was NOT a
waist of time?
Thank you for sharing this as it is of utmost importance to me that we keep our journey application based In other
words applicable to your immediate business environment. I have mentioned right at the beginning that we will use
this workbook to navigate ourselves through different beacons like the theory and learning objectives, even though I
have no idea what it all entails. But the clever people say that all good programmes have these as it helps us to reach
specic goals and learning objectives; and also to ensure the transfer of specic skills, in this case, supervisory skills.
So, let us have a look at this rst.

PAGE OF 8 292
Curriculum Framework
Getting yourself ready for you learning journey, your curriculum framework is one of the most important documents to keep
close to you as it has important information that will assist you to navigate yourself successfully to your learning goals.
This framework outlines the curriculum for the Certicate: Management of Technology and Innovation (MOTI)
qualication Business Management, customised for Supervisory Management (NQF Level 5).
Failing to complete the qualication within the time frame specied above, students will have to re-register to
complete the qualication.
Code Da Vinci Systems and Foundational Competencies Credits
CSOS Self, Other and Social Context 10
CPCD Problem-Solving, Creative Thinking and Decision-Making 8
CMLD Management Leadership Development 2
CMSW Managing the Systems Way 12
Da Vinci Core Competencies
CMOI Management of Innovation 10
CMOT Management of Technology 10
CMOP Management of People 8
Sub Total Credits 60
Supervisory Management Competencies
CMLE Managerial Leadership Engagement (MLE) 60
!
Supervisory Leadership (Self-Directed) 20
!
Team Engagement : Building High Performing Team Environment 10
!
Team Engagement : Applying Managerial Leadership Practices 10
CELE
!
HRM, BMG, RiskM, LabR, Sec, Health Management 20
Sub Total Credits 60
Total Credits 120
Period of Registration
Programme Duration of programme (years to complete)
Certicate (MOTI) 2
PAGE OF 9 292
To view the full Qualication Framework, please click here.
Programme Outline and Contact Time
Though this programme runs over a period of 12 months, there are 5 days contact time scheduled. These 5 days are
broken into two workshops. The rst is 3 days followed by a 2 day workshop, together these workshops will cover the
curriculum and as Da Vinci is a University of Work both the content and the workshops are designed to be
application based in order to assist you to become successful within your specic business environment.








#
Learning at Da Vinci
#
Self, Others & Social Context
#
Managerial Leadership
Engagement
#
Team Engagement
#
Managerial Leadership
Practices
Day 1 Day 2 Day 3 Day 4 Day 5
#
Problem solving, Creative
Thinking & Decision making
#
Managerial Leadership
Development
#
Team Engagement
#
Building High Performing
Team Environment
PAGE OF 10 292
Module Dashboards
At the start of each module a Module Dashboard will have all links to content relevant to the specic module.
Area 1
Content Wall
Area 2
Personal Learning
Journey
Area 3
Nifty Apps & Gadgets
Area 4
Healthy Habits
Area 6
Courseware
Dashboard
Area 8
My Social Network
Area 8
Cloud Services
Modul
e Topic
Assess
Current
Capabilit
y
Turnitin
Energy
Manageme
nt
Curriculu
m
Framewor
k
Faceboo
k
Google
Drive
Modul
e Topic
Potential
Capabilit
y
Moodle
Healthy
Habits
Module
Synopsis
Twitter
One
Drive
iDP Mendeley
Nifty
Lifestyle
Habits
Learning
Outcomes
linkedin iCloud
Whos
Help I
Need
Scribd Just for Fun
Class
Notes
Flikr
Dropb
ox
WP
Reectio
n Journal
Zotero PMA YouTube
Facilitat
or
Self-
Assessm
ent
Library
Miro Library Yahoo
Peer
Learning
Miro
Converte
r
Media
Library
Skype
My Mail Evernote
Profession
al Wroting
Chat
PAGE OF 11 292
Purpose
The purpose of the module dashboards are to facilitate your learning journey by :
" MAPPING your learning & development journey for this Certicate Qualication at a NQF Level 5
" Assisting you to navigate yourself through the curriculum content in order to successfully complete this
modules earning credits towards the Certicate Qualication customised for Supervisory Management.
Each curriculum Module has its own dashboard and it is designed in such a way that the selected icons will
navigate you to all relevant material to the specic module.
Orientation
In order to benet from these dashboards, all dashboards are designed (layout and choice of focus areas) with
eight (8) focus areas which will navigate you to appropriate course material, helpful resources and libraries, links
to social media and recommended nifty apps and gadgets to enable you to create your own Personal Learning
Space (PLS).
Navigating module content
Dashboard Focus Areas
PAGE OF 12 292
Navigational Checks
Finally, in order to navigate safely through this week and to assist maximizing the transfer of knowledge, we will do
frequent Navigational Checks like the old mariners to ensure we are still on route (heading in the right direction). It
will also assist to determine:
!
How did you Navigate in the past?
!
Now that I have new knowledge, how can it help me to navigate differently in future
!
When in a group like this, it is so great because if any of us do get lost, we can always ask the other WHERE AM
I?!.
!
Engagement: All hands on deck... or if you would decide that the sea might not be your thing, and you choose to
pilot your own plane ...Cabin crew: Check and cross check.
As a departure from traditional learning and to make your experience more interactive, we have incorporated a
number of different learning events which should enable you to apply your learning. To guide you through the
experience you will nd the following icons:
Clarify Expectations
But before we start our journey, please help me to clarify your expectations. In other words, what would you like to
happen during this time we spend together? Or maybe, I should rst ask the question: Why are you here? And, you
may also be honest if you were dragged by the hair or if you were told in a friendly manner: ATTEND!
Firstly, why are you here?
Secondly, what would you like to see happen during this journey so that you wont say after 12 months, it was NOT a
waist of time?

PAGE OF 13 292
Thank you for sharing this as it is of utmost importance to me that we keep our journey application based In other
words applicable to your immediate business environment. I have mentioned right at the beginning that we will use
this workbook to navigate ourselves through different beacons like the theory and learning objectives, even though I
have no idea what it all entails. But the clever people say that all good programmes have these as it helps us to reach
specic goals and learning objectives; and also to ensure the transfer of specic skills, in this case, supervisory skills. I
Have included the ofcial objectives and learning outcomes on the CD included with this manual, for those who are
interested to have a eager look at that...
But before we do, please bare with me as I would like to share a story with you. The relevance ... well, YOU tell ME...
MAPS of Yesterday
Years ago I went to listen to a guy with the name of Nick Christellis, who is a South African, but also consults for
Disney World. During his talk he made a comment saying that we tend to still make use of (too often) old and
outdated maps in traveling our business geographical landscapes, knowing that the geographic has not only changed
dramatically in resent past, but the process has become so dynamic that it is highly likely that the familiar beacons of
yesterday, those we used to guide ourselves in crucial decisions and to align ourselves , our dreams and goals in the
future, will tomorrow only glare at us like a vague mirage in the scorching dessert sun. But, you may say, anyone that
still make use of maps to guide them in an age where we have information at the tip of our ngers and accessible state
of the art technology has only himself to blame if he lost his way, no matter the geographical landscape he is
traveling...Today all you need to do in order to nd your way again is to type some basic information in a GPS that not
only plot your immediately where you are at that moment, but it also talks you to where you need to go! Problem
solved! Bad news! The 21st century business geographic nearly guarantees that we might nd ourselves tomorrow in
totally foreign space/ environment with nothing familiar to help us ground ourselves. And unless you have better
contacts than most of us that GPS is just as outdated and of no help as Columbuss Map to us to point in the right
direction.
This brings me to my story... My cousin and her very well educated and well equipped husband (GPS) came to visit
me recently. On my suggestion to explain to him the way, he very condently said its not necessary as his car is
equipped with GPS and he only needs my physical address. Well what did I know... A trip that supposed to take them
from the Glen, where they live in the south of Johannesburg, to where I live in Northcliff about 20 min on the
highway. Two hours later I got somewhat worried as they still have not arrived. So, I decide to phone them and as my
cousin answered the phone, I could hear in her voice |dont ask, and dont even dare to go there...

PAGE OF 14 292
They lost their way... GPS included! At that stage I Couldn't help but smiling (had a good laugh when I put the phone
down! Will never tell her that... to scared of my cousin!).
Well, to cut a long story short... In spite of reading the right physical address into their GPS, it took them right in the
opposite direction from where I live! Little to say if I would dare to refer to this episode, I get the look as they might
not nd it so funny...
I think what i am trying to say is that even though we have all the technology to our disposal, we still might get lost ....
!
Change happens so rapidly that up-to-date information is near impossible.
!
You might nd yourself on a place that simply no one has put foot yet
!
Information needed to update what we know are often hogged by individuals (in fear to loose the edge) to
prevent other explorers to go there
!
And then there are those who declared themselves as THEY KNOW, but whos own navigation system seems to be
so stuffed and warped that they wont even be able to nd there own car in the parking lot! And its NOT
stolen!
Where am I going with this, you might ask?
Well I think we are very fortunate to live in this time and age where nearly everything seems possible and information
is available at a ngers touch. But taking the above into consideration and the tempo / rate of change, one need to
nd a more trustworthy and reliable navigational system that would assist us to navigate safely in this century where
the expectations of the global village, international benchmarking, cutting edge technology, increased nancial and
economic pressure and seemingly dog-eat-dog culture does not help a bit to stay on course... To get to the point, I
want to take you back into history where the ancient mariners (Columbus et al...) followed their ideas and obsessions
to not only explore the world as they knew then, but to nd new and unexplored worlds. In doing so, their
explorations (and attempts) was often described and seen by the then, very well educated people as crazy, dangerous,
warning and reminding them that the world is at and they are going to fall over the edge of the world... (well, I guess
that could have created enough fear that many other potential explorers rather nipped their own initiatives right there
and then in the but...) As a result of the need and dreams to exploring the unknown and also maybe the fear of getting
lost and that the critics might be right that if they go to far from what they know and can see, they might just drop
really over the edge of the world. So for very long they never would explore to far from where they can still see land
or have landmarks to assist them to be able to nd their way back. In fear not to get lost they plot their travels to keep
record and the world how they knew was getting bigger and bigger not reaching the edge...They also became skilled
and knowledgeable in the science and the study and practice of astrology and using celestial bodies to be able to
determine their own position and directions they were going. Many instruments were then developed to assist
mariners navigating their ships, especially when they could not use familiar landmarks to do that. Their ability to
successfully navigate themselves had a spanner in the works. Using the celestial bodies could only them navigate if
they could see them! Overcast and foggy night skies soon dropped the penny! (I think keep icking that bic, there
must be land somewhere! did not help!) It was actually only after the developing of the compass that they could dare
to navigate away from the known into the unknown without getting lost... This development transformed the art of
PAGE OF 15 292
Navigation into a complicated but accurate science where we today can plan and execute space travel and landing
within fractions of seconds and predict accurate positions within less than a meter...What this means to us? Well,
modern technology and all that goes with this privilege do make matters and Traveling our Life Journey somewhat
easier. But as the foggy and overcast nights and my families GPS buggered the navigating abilities leading to the
realities of nding themselves too often in feared unfamiliar waters (imagine the fear...), we will found ourselves at
times in our Journey (both personal and business) in unfamiliar and unexplored waters/land where what we know and
where the best technology would not be able to assist in making decisions, determining directions and destination...
Successful navigating our Lifes Journey in search of purpose and meaning will have major impact on our dreams and
future realities.. This Journey in search of purpose and meaning (answers the question to the Why am I here...
propelled by an intrinsic need to succeed and to make a difference...) we all embark on that day we were slapped into
this world and opened our eyes. The latter along with our need to feel that we have control or a say in our future (a
say in the direction and destination our life takes), probably of the most important criteria we will use assessing the
quality of our existence... Considering the importance of this Journey and the successful outcome thereof to ALL of us,
in every level of our lives, as well as what I believe is our Creators intent for us to have and experience a life of
abundance, provision was made in our architectural design to be able to navigate ourselves safe, effective and efcient
even with overcast and foggy skies and outdated GPSs. This, what i like to call our Inner Navigational System (INS),
includes our ability to determine our position, destination and direction by using the sight of landmarks and the
competency to use / read the position of celestial bodies (sun by day and stars by night) to nd our way. Our INS
also include a Compass that always points towards our own North Star (our purpose and meaning)... The competence
to be connected and the ability to read our INS is a different issue but does not negate the effectiveness of this INS to
bring us safe at our destination.
As it goes without saying that our Journey will have many overcast or foggy skies, the purpose of this Programme
(Modern Supervision) also include as goal the reconnection with our inner ability to navigate ourselves towards our
North Star and to assist others to do the same
This is a Managerial Leadership Development Programme and referring back to all research and experts in the eld,
one competency of a effective and successful Leader within the 21st Century that keeps on coming up frequently, is
the leaders ability inuence people to CLEARLY SEE and convince them about the whys that they will not only see
what he sees, but that they will even share the same view (in other words all can see the direction, destination and are
sold on the whys). Someone said that when a leader tend to be inconsistent, changes the goalpost often and struggles
to make his vision very clear to his people, it is safe for them (the people) to presume that HE IS LOST! To inuence
people positively within a ever changing 21st century business environment, you need to be able to navigate under
any circumstances, but more important, you need to KNOW where you are going...
Finally, in order to navigate safely through this week and to assist maximizing the transfer of knowledge, we will do
frequent Navigational Checks like the old mariners to ensure we are still on route (heading in the right direction).
Especially, it will also assist to determine:
!
How did you Navigate in the past?
!
Re-calibration or re-adjusting Navigational Instruments with new information and knowledge gained
!
Engagement: All hands on deck... or if you would decide that the sea might not be your thing, and you choose
to pilot your own plane ...Cabin crew: Check and cross check.
PAGE OF 16 292
Well, if you have not left by this time I guess that you will allow us to be companions on this short part of both our
journeys as we cruise the supervisory seas. You know, when I was still a very young consultant I always thought that I
was the guru! But over the years of having the opportunity to travel with other people like yourself, I have come to
know that YOU add value to my life... So thank you for allowing me into your life and to travel with you ...
Right, are you ready that we can set sails to the wind?
Navigational checks : Finding and staying on course ...
As a departure from traditional learning and to make your experience more interactive, we have incorporated a
number of different learning events which should enable you to apply your learning. To guide you through the
experience you will nd the following icons:
Courseware iCons
Website Navigation
The website, staging.dmcprocess.com also being designed around the same intent : to increase your learning
experience by engaging the magic of the internet and all the possibilities of interactive and social learning to assist
on your learning journey. We have therefor also incorporated a number of different learning icons indicating
module courseware, guidance in preparing Post Module Assignments (PMAs), submission dates, resources libraries,
Work-Base Challenge Post Module Assignment (PMA)
Module Synopsis Topic Libraries
Learning Outcomes Media Libraries
My Class Notes Professional Writing
My Comments Facilitator
Navigational Check Group Discussion
Submission Date Reection
PAGE OF 17 292
social learning (blogs and forums), social media, chat rooms, messaging, video chat, conferencing and other
learning events which should enable you to guide you on your learning journey acquiring knowledge and
transforming it into needed skills managerial leaders need to increase their inuence within the 21st century. To
guide you through the experience you will nd a complete iCon Directory at the back of the guide as well as on the
website.