I

ACKNOWLEDGEMENT

I would like to express my sincere thanks to all individuals who helped me with their
working experience and made my internship period a fruitful one. I would also like to
express my deep thanks all people who helped me in making my internship period a
success.
I am very grateful to College of Applied Business (CAB) and Tribhuvan University (T.U)
for facilitating with the course like Bachelors of Information Management (BIM). I would
also like to extend my sincere thanks to Mr. Ramesh Pandey (Principal) and Mr.
Shailendra Khadka Yadav (Coordinator) for all their help and support.
I would also like to thank Elite Network and Communication Pvt. Ltd., which gave me
the platform for knowing how actually it feels to work in interactive working
environment through which I could enhance my knowledge. I would personally like to
thank Mr. Pramod Kunwar (CEO), Mr. Ashish Shrestha(Head of Hardware &Network
Department) and Mr. Ashok Lamichaane (Head of ATM Department) and all the staffs of
Elite Network and Communication Pvt. Ltd. for their suggestion and support during
internship period. I cant stop myself from extending my thanks to Mr. Prabhakar
Ghimire (Supervisor) and Mr. Asim Khatiwada for their help in preparation of this report.
Finally, I would extend my thanks to all my teachers, friends and family for their support
and to all those who has helped me to make internship period a success in one way or
other.
Last but not the least I would like to thank my friend and my coworker Mr. Nitish Man
Shrestha whose support simplified all the complexities during the job and without whom
internship period would not be the success.
Ankit Raj Upadhaya (2130)
College of Applied Business
Bachelors of Information Management


II

ABSTRACT

As a student of Bachelor of Information Management (BIM) and information
management being integral part of the course, it was great experience for me to get
involved in ATM and network department of Elite Network and Communication Pvt. Ltd.
during the internship period. The objective of this internship was to gain the knowledge
about how the work are done in IT industry and moreover as a student of Information
Management my aim was to find how actually information are managed in IT industry
of Nepal.
This report encloses the basic information of condition of IT industry in the country and
description about the ATM (Automated Teller Machine) and its installation process
followed by other findings that I got to add to my knowledge during my internship period.


III

LIST OF FIGURES

Figure 1:1 Gantt Chart .............................................................................................................. 4
Figure 3:1 Organization chart ................................................................................................... 9
Figure 4:1 Automated Teller Machine (ATM) ....................................................................... 10
Figure 4:2Copying Hardware configuration and Custom files ............................................... 14
Figure 4:3 Setup-Screen for Probase ...................................................................................... 15
Figure 4:4 configuring Basic Operation Function .................................................................. 15
Figure 4:5 Updating Probase .................................................................................................. 16
Figure 4:6 Probase Selection .................................................................................................. 16
Figure 4:7 Versions of Probase ............................................................................................... 17
Figure 4:8 CSC System Configuration Screen ....................................................................... 18
Figure 4:9 Selection of Communication Protocol .................................................................. 18
Figure 4:10 IP Address Configuration .................................................................................... 19
Figure 4:11 Port Configuration ............................................................................................... 19
Figure 4:12 Port Configuration ............................................................................................... 20
Figure 4:13 Screen Foreground Colour Configuration ........................................................... 20
Figure 4:14 Screen Background Colour configuration ........................................................... 21
Figure 4:15 Screen Mode Configuration ................................................................................ 21
Figure 4:16 Printer Selection .................................................................................................. 22
Figure 4:17 Journal Printer Selection ..................................................................................... 22
Figure 4:18 Printer Paper Configuration................................................................................. 23
Figure 4:19 Selection of Journal Setting ................................................................................. 23
Figure 4:20 Journal File Configuration................................................................................... 24
Figure 4:21 Receipt Printer Selection ..................................................................................... 24
Figure 4:22 Cash Dispenser Selection .................................................................................... 25
Figure 4:23 Setting Number of Logical Cassettes .................................................................. 25
Figure 4:24 Selection Of Currencies....................................................................................... 26
Figure 4:25 Configuring Currency Type ................................................................................ 26
Figure 4:26 Selection of Values .............................................................................................. 27
Figure 4:27 Configuring Notes Value..................................................................................... 27
Figure 4:28 Selection of Miscellaneous Setting ..................................................................... 28
Figure 4:29 Configuring Value of Retracts ............................................................................ 28
IV

Figure 4:30 Selection of ProAgent ......................................................................................... 29
Figure 4:31 Configuring Restart Manager .............................................................................. 29
Figure 4:32 Selection of Encryption Security ......................................................................... 30
Figure 4:33 Configuring Encryption ....................................................................................... 30
Figure 4:34 Completing Parameters Configuration ................................................................ 31
Figure 4:35 Browsing Registry Key. ...................................................................................... 31
Figure 4:36 Registry Key Configuration. ............................................................................... 32
Figure 4:37 Browsing Update Disk ........................................................................................ 32
Figure 4:38 Configuring Update File ...................................................................................... 33
Figure 4:39 Pro-Classic Summary Screen .............................................................................. 33
Figure 4:40 Information Window for Pro-Install.................................................................... 34
Figure 4:41 User configuration window. ................................................................................ 34
Figure 4:42 Selecting ProClassic Properties ........................................................................... 35
Figure 4:43 Adding Users to Proclassic.................................................................................. 35
Figure 4:44 Find the User ....................................................................................................... 36
Figure 4:45 Selecting Administrator ....................................................................................... 36


V

LIST OF ABBREVIATIONS

Abbreviations Full Forms
BIM Bachelors of Information Management
ICT Information and Communication Technology
IT Information Technology
ATM Automated Teller Machine
EPP Encrypted Pin Pad
NRP. Nepali Rupees
SOP Service Operating Panel
URL Universal Resource Locator
SEB Special Electronic Box

VI

TABLE OF CONTENTS
ACKNOWLEDGEMENT ................................................................................................I
ABSTRACT .................................................................................................................... II
LIST OF FIGURES ....................................................................................................... III
LIST OF ABBREVIATIONS ......................................................................................... V
Chapter 1 .............................................................................................................................. 1
INTRODUCTION ........................................................................................................... 1
1.1Background ............................................................................................................. 1
1.2 Objectives .............................................................................................................. 1
1.3 Methodology .......................................................................................................... 2
1.3.1 Organization Selection ........................................................................................ 2
1.3.2 Placement ............................................................................................................ 2
1.3.3 Duration .............................................................................................................. 3
1.3.4 Activities ............................................................................................................. 3
1.3.5 Working Procedure ............................................................................................. 4
Chapter 2 .............................................................................................................................. 6
INTRODUCTION OF INDUSTRY ................................................................................ 6
2.1 Brief Introduction to ICT Industry ......................................................................... 6
Chapter 3 .............................................................................................................................. 8
INTRODUCTION OF THE ORGANIZATION ............................................................. 8
3.1Background ............................................................................................................. 8
3.2Objective ................................................................................................................. 8
3.3Organization Structure ............................................................................................ 9
Chapter 4 ............................................................................................................................ 10
ANALYSIS OF ACTIVITY DONE .............................................................................. 10
4.1 Automated Teller Machine .................................................................................. 10
4.1.1 Components of ATM ........................................................................................ 11
4.1.1.1 Display ........................................................................................................... 11
4.1.1.2 Dispenser Unit ............................................................................................... 11
4.1.1.3 Printers ........................................................................................................... 11
4.1.1.4 Locking System ............................................................................................. 11
4.1.1.5 Card Reader ................................................................................................... 12
4.1.1.6 Computer System ........................................................................................... 12
VII

4.1.1.7 Cash Slot Camera ........................................................................................... 12
4.1.1.8 SOP ................................................................................................................ 12
4.1.1.9 SEB ................................................................................................................ 12
4.1.1.10 Robotic Arm................................................................................................. 13
4.1.1.11 Encrypted Pin Pad ........................................................................................ 13
4.2 Installation Process of ATM ................................................................................ 13
4.2.1 Process I: Installation of Windows ................................................................... 13
4.2.2 Process II: Installation of ProBase C /11/XX ................................................... 14
4.2.2.1 CD requirement:............................................................................................. 14
4.2.2.2 Steps that one has to come through during installation of ProBase: .............. 14
4.2.3 Process III: Installation of ProCash .................................................................. 17
4.2.4 Process IV: Manage ProClassic as Administrator. ........................................... 34
4.3 Post Installation Configuration ............................................................................ 37
4.4 Routine Activities Related With ATM ................................................................ 39
4.4.1 Adding Cash...................................................................................................... 39
4.4.2 Clearing Cards .................................................................................................. 40
4.4.3 Diagnostic of Card Reader, Journal and Receipt Printer .................................. 40
4.4.4 Clearing Retracts ............................................................................................... 40
4.5 Working Mechanism of ATM ............................................................................. 41
4.6 Common Problems in ATM and its Troubleshooting ......................................... 41
Chapter 5 ............................................................................................................................ 43
Conclusion and Recommendation ................................................................................. 43
5.1 Conclusion ........................................................................................................... 43
5.2 Recommendation ................................................................................................. 43
REFERENCES .............................................................................................................. 44



1

CHAPTER 1
INTRODUCTION
1.1Background
As prescribed by T.U for B.I.M 8
th
semester, the internship program is must for the
fulfillment of the course. For the completion of the BIM each student are required to
perform internship individually. The overall objective of the internship is to make student
know about the real working environment of the industry. Internship helps student to gain
the knowledge about organizational culture, working procedure and real working life
challenges.
The report has been prepared for the fulfillment of requirement of Bachelor in
Information Management (BIM). BIM is the course which has been provided by T.U with
the fusion of Information Technology and Management. BIM was initiated by T.U from
2000 A.D under the faculty of management of T.U.
BIM enables student to gain professional knowledge on the ground of IT as well as
management.BIM course is designed to give knowledge to the students about both IT and
Management. IT is entitled with the various programming languages and networking
concept whereas management course helps student to build up their managerial ability
and it also helps student to develop organizational behavior and culture.
1.2 Objectives
The major objective of this project is to learn about installation of ATM and the basics of
networking and troubleshooting of computer system in the real environment. What we
learn in the book is very important to implement in real world but it is equally difficult
without correct supervision. All knowledge that we gain and skills that we will develop
during internship period will be of great benefit when we present our self in competitive
market where knowledge is of great value. So it is very clear all the knowledge and skills
developed during internship period will be of great importance in future.
2

Other objectives of this project are as follows:
To implement theoretical knowledge in practical environment.
To learn the working mechanism of ATM along with software used in it.
To help the reader to know about the ATM and its installation procedure.
To help reader to gain knowledge about current ICT developments.
To fulfill requirement of bachelor degree.

1.3 Methodology
The following research methodologies are followed in preparation of internship report
1.3.1 Organization Selection
Bachelor of Information Management (BIM) course consist of both study of information
technology and management, so the students had to select an organization according to
their interest and relating to what they have studied in their four years BIM course. As an
internee being interested in learning about the ATM mechanism and technology used in
networking, Elite Network and Communication Pvt. Ltd. had been selected.
Here as a part of internee I was dedicated to learn about the working of ATM and
networking. Elite Network and communication Pvt. Ltd. is one of the Nepals leading IT
solution organization. It follows standard business procedure and good organizational
culture. At the same time organization has done lot to improve IT sector of Nepal. This
organization provided me with all the facilities that would build up a good working
condition. So, I am very happy with my decision of selecting Elite Network and
Communication Pvt. Ltd for my internship.
1.3.2 Placement
The selection and placement for internship was done on the recommendation of my
college, College of Applied Business (CAB). Elite Network and Communication Pvt. Ltd.
assigned me to conduct my internship on Networking and ATM department where I got
to learn about the process of troubleshooting that a network and ATM may encounter.
3

1.3.3 Duration
Tribhuvan University (T.U) has a fixed internship period of six credit hours, which is
approximately equivalent to one month. But to enhance my skill I devoted two more
months which helped to build my confidence towards the work and understanding the job.
The increased time period for internship helped me in understanding organization culture
and working process in much better way. I hope time devoted here as an intern will help
me in shaping my future job in beneficial form.
1.3.4 Activities
I was placed in hardware and networking department for one month where I was able to
learn about various information technologies along with dealing with networking
troubleshooting technical issues seen in the network. I got the chance of gaining some
knowledge about ATM for next two months of internship period, during this period I was
able to gain knowledge on ATM structure and its installation process.

4



1-5

5-15

15-55

55-65

65-75

75-80

A
n
k
i
t


R
a
j

U
p
a
d
h
a
y
a

T1
(Observation)








T2
(Analyzing
Working
procedure in
ATM and
Network
Department)

T3
(Learning about
ATM
components and
its installation
procedure)

T4
(Identifying the
problems seen in
ATM and
troubleshooting it )

T5
(Learning about
networking
components and
networking
problems)

T6
(Assisting
in computer
hardware)
Figure 1:1 Gantt Chart

1.3.5 Working Procedure
Elite Network and Communication allowed me to work in its organization as the intern of
the organization. For the first month I was allowed to work at the Hardware and
Network Department where I was able to learn about organization network and various
problem that network may encounter along with its solution. Here I was also able to
enhance my knowledge on firewall, switches, routers, server architecture and other
devices used in networking.
Staff
Days
5

After the first month organization gave me the chance to be involved in ATM department
where I was able to learn about the ATM architecture and the software used in it.
Other than these I was also asked assist other technicians in organization those who were
indulge in troubleshooting problems seen in Network and ATM.
















6

CHAPTER 2
INTRODUCTION OF INDUSTRY
2.1 Brief Introduction to ICT Industry
Industrial development of Nepal lately began than those of other countries after
establishment of industrial council in 1936.Thereafter different industries producing
various product like matches, jute, cotton and food items like noodles, snacks and many
more other has been established.
Nepal is located between the world big names in the field of development and technology.
India has been able to develop a lot in the software development industries and China is
the leading manufacturer of information technology in the world. Although the whole
world is relying on our two neighboring countries for information system, it was very late
when Nepalese market was acquainted with information technology for improving
efficiency. It was only in 2028 B.S when first computer was bought to Nepal for the
purpose of National Population Census. First computer that was installed in Nepal was
Main Frame IBM-1401 by National Computer Center (NCC).
In Nepal ICT industry started only at early 1970s. Although starting very late in the
development of IT industry, Nepal has been able to make high rate of progress because of
help it gets from other countries. Nepal being an agricultural country most of its revenue is
generated by agricultural product but to this day ICT industries has also started to play a
vital role in revenue generation. Nepal has realized that during the last 50 years country
has largely benefited from ICT industries.
These days various ICT industries engage in production of various information product are
seen such as industries based on software, technology and communication. The institutions
like National Information Technology Center (NITC) and High Level Commission of
Information Technology (HLCT) are playing vital role in the development and promotion
of ICT sector. Beside these institutions there are other well known names like Computer
Association of Nepal (CAN), IT Professional Forum (ITPF) and ISP association of Nepal
who have contributed for developing ICT sector.
Similarly, the role of various computer training institutions, ISP and other organization
cannot be nullified who have contributed a lot in guiding the people to learn about various
benefits that could be obtained from ICT sector.
7

For developing Knowledge based society and making information technology available to
most of the population of Nepal the Government of Nepal announced Information
Technology Policy in the year 2000.
Besides these educational sector in Nepal has also helped a lot by introducing various
courses on information technology which has been able to produce human resource to
facilitate ICT sector.
These all has helped Nepal for making the high level of progress in the ICT industry.

8

CHAPTER 3
INTRODUCTION OF THE ORGANIZATION
3.1Background
Elite Network and Communication Pvt. Ltd is an IT based organization which has been
providing its service to corporate sector of Nepal since 1992. The organization deals with
various IT problems that corporate houses face during its working hours. This
organization is structured into three departments for efficient flow of work. Department
has been categorized as Hardware Support, ATM Support and Marketing with highly
skilled technicians. This organization is one of the leading network service providers
(NSP) and ATM vendor of Nepal.
Hardware and Network department looks for the troubleshooting of the problems that
comes in computer hardware and network. ATM Support department is responsible for
troubleshooting of ATM problems that the bank faces. Marketing department is engaged
with acquiring market information that helps the company to build its strategy. Along
with this department is also engaged with selling of organization product to corporate
houses.
3.2Objective
The mission of this organization is to help all the business houses with latest technology
available which can help in rendering the service in efficient and effective way.
The core business that the organization is dealing these days is providing the networking
facility to other organization as well as troubleshooting the problems that erupt in
organizations network. Elite has also been very effective in providing ATM services to
banking sector of Nepal in collaboration of Wincor Nixdorf Corporation of Germany.
Elite Network and Communication has always looked forward for gaining a huge IT
sector market by providing new technology which will always be helpful in making the
work easier than before. This organization has always dreamt of making Nepal IT hub
through its effort in bringing new technologies.
9

3.3Organization Structure

Figure 3:1Organization chart






Managing
Director
Marketing
and Sales
Hardware
Networking
ATM
IT
Department
System
Support
Networking
ATM
Support
Finance And
Admin
Account
Office
Support
10

CHAPTER 4
ANALYSIS OF ACTIVITY DONE
4.1 Automated Teller Machine
ATM is largely used technology these days by the banking sector for the efficient cash
management, minimizing the workload of teller in the banks. This technology is
introduced to make easy deposits and withdrawal of cash at any time the customer wants.
In context of banking sector of Nepal, ATM service is generally given for the
withdrawing process. This part of report will constitute of various hardware that
integrates to make Wincor Nixdorf


Figure 4:1Automated Teller Machine (ATM)
[1]


11

manufactured ATM technology, software installation process along with the process of
adding of cash to the ATM.
4.1.1 Components of ATM
4.1.1.1 Display
Display allows the user to interact with the ATM after it is bought online. It is responsible
for presenting GUI to the users.LCD is used here as a display device which is usually
12.1TFT LCD or 15TFT LCD. It is provided with the touch screen facility for making
it user friendly.[2]
4.1.1.2 Dispenser Unit
Dispenser unit consists of four cassettes and the reject bin. Cash dispenser consists of four
cassettes normally. Cassettes are those which are used for maintaining cash in the
machine each cassette is allotted with the same note value. Apart from this cassette,
dispenser unit also consists of Rejecter Bin where the cash unable to get to the cash
presenter is placed.
4.1.1.3 Printers
ATM consists of two types of printer they are journal printer and receipt printer. Journal
printer is those which give information about the overall transaction that takes place in
that ATM; this is of great value to the bank. Receipt Printer are the printer which prints
out the information about the transaction user carries out through the ATM. These
printers use thermal paper for the purpose of printing.

4.1.1.4 Locking System
ATM consists of the locking system for security of cash dispenser. Locking system where
previously analog locking system were used but due to advancement of technologies
digital locking system is placed which helps to increase the level of security.


12

4.1.1.5 Card Reader
Card Reader is device in ATM whose function is to read the information of the card. Card
Reader is of two types they are Dip and Motorized .In Motorized card reader card goes
into the slot for retrieval of information from the card. Whereas in the Dip-Card Reader
card is just swapped in the reader for the information retrieval.
4.1.1.6 Computer System
ATM consists of computer system for the coordination between various hardware devices
of ATM. Computer system here is installed with window xp. System consists of 150Gb of
HDD, 2Gb of RAM, Intel Pentium 4 processor.
4.1.1.7 Cash Slot Camera
Cash slot camera is used for maintaining security of the machine when put at the ATM
longue or ATM site. Its function is to take snapshot of the user when he/she inserts the
card. Snapshot is taken when the user touches the cash in the cash presenter also. So cash
camera slot is the device which helps to keep image of those whoever interacts with the
ATM.
4.1.1.8 SOP
SOP (Service Operating Panel) is the backend device which is used to carry out multiple
functions. SOP use to check whether all the hardware devices in the ATM are functioning
as required or not. It is also use for the purpose of calibration.SOP is backend device in
ATM which can be use to perform all the functions of ATM through specific instruction.
4.1.1.9 SEB
SEB is the special electronic device which provides interface for connecting various
peripherals like mouse, keyboard, and hard disk to the ATM during the installation and
troubleshooting process. It has the port for Ethernet cable for bringing machine online.

13

4.1.1.10 Robotic Arm
Robotic Arm is the device in ATM whose function is to fetch the cash from the cassette
and present it to the user after user enters the command for cash withdrawal. It presents
the cash in the presenter of the ATM

4.1.1.11 Encrypted Pin Pad
Encrypted pin pad is the device which is used by the end user for giving command to the
ATM after card insertion or card swapping.EPP hardware and software both will be
updated from time to time for security reasons. Recent update is from EPPV5 to
EPPV6.[3]

4.2 Installation Process of ATM
This section explains about how the ATM is made ready to put into the real working
condition i.e. steps involved in installation process of ATM.
For the installation process some of the basic media (cd) is required along with skilled
worker who is able to perform the total installation process. Installation media (cd)
required for the installation process is as follows:
- Windows XP SP3
- Driver for Windows
- ProBase
- Hardware Configuration Disc for respective Machine.
- ProCash NDC/DDC 2.1/XX.
- Registration Key disc for ProCash NDC/DDC 2.1/XX.
4.2.1 Process I: Installation of Windows
1. Select Boot Priority first to Optical Device (CD/DVD ROM).
2. Insert Windows XP SP3 into CD ROM.
3. Install Windows XP SP3 properly.
14

4. Install all drivers (Audio, Video, Chipset ...), make sure that, driver for all devices
like Network Adaptor, USB hubs, audio, video, touch screen etc. are working
properly.
4.2.2 Process II: Installation of ProBase C /11/XX
4.2.2.1 CD requirement:
-ProBase/ C 1.1/XX.
-Hardware Configuration Disc.
4.2.2.2 Steps that one has to come through during installation of ProBase:
1. Insert Hardware Configuration disc into CD-ROM and copy all files to ATM
HDD (D:\ HW_Conf).
2. Insert ProBase C/ 1.1/XX into CD-ROM. Go to CD-ROM:\ SETUP\ CUSTOM;
copy customs files to ATM HDD (D:\ CUSTOM).


Figure 4:2Copying Hardware configuration and Custom files

3. Then run Setup.exe file in the CDs \ SETUP directory to start the ProBase/C
installation. The following screen is shown:
15


Figure 4:3Setup-Screen for Probase


4. Mark the check box of the component to be install and press Next as shown
below:

Figure 4:4 Configuring Basic Operation Function


5. Select UPDATE if you want to update ProBase/C. For this you need update
package for ProBase/C

16



6. Mark the Check box AUTOMATIC. For this you need HW_Conf Disk. If you do
not have HW-Conf disk, you can unmark Automatic. If you have done unmark,
you have to edit manually all registry for the hardware configuration.

Figure 4:6ProbaseSelection
7. Select Radio Button PROBASE.CUS
8. Browse Hardware configuration previously saves and press OK.
9. Browse custom previously saved and press OK.
10. If any new hardware changes have been made firmware should also be updated
for new hardware.
11. If there are no any changes to the hardware then leave the check box as it is as
shown below.

12. Press Next which will finish the installation process and machine will
automatically restart.
Figure 4:5Updating Probase
17

After installation of this firmware called Probase one will be able to check hardware
status of ATM through the use of SOP (Service Operating Panel).

4.2.3 Process III: Installation of ProCash
Cd Requirement
- ProCash.
- Registration Key disc for ProCash NDC/DDC 2.1/XX.

Steps one has to come through during installation of ProCash.
1. 1. Insert Registration Key disc into CD-ROM and copy all files to ATM HDD
(D:\ Reg_Key).
2. Insert CD NDC/DDC V 2.1/XX into CD-ROM and Create INST_DSK from CD-
ROM:\ INSTALL\ PRONDC\ R21.XX for Wincor Nixdorf System and save to
ATM HDD (D:\ INST_DSK). Make sure that, three subfolder CUSTOM,
PROBASE and UPDATE should be created inside INST_DSK.
3. Run AUTORUN.BAT from Install CD NDC/DDC V 2.1/XX. Then following
screen is shown:

Figure 4:7 Versions of Probase

From here the ProCash/NDC v2.1/01 should be selected and Setup should be pressed.
4. Select CUSTOM from Created INST_DSK and press OK.

18

5. A new CSC System Configuration screen is shown from which all the parameters
should be configured.


Figure 4:8 CSC System Configuration Screen

6. In communication select the TCPIP and press Next.


Figure 4:9 Selection of Communication Protocol

7. Add IP Address of Host (SWITCH) and press Next.


19


Figure 4:10 IP Address Configuration



8. Add PORT NUMBER of HOST and press Next.

Figure4:11 Port Configuration
9. Leave all remaining parameter to its default setting. Press Next until next CSC System
Configuration screen appears.
10. Select Screen display and Press Next.
20


Figure 4:12 Port Configuration
11. Leave all remaining parameter to its default setting. Press Next until next CSC
System configuration screen appears.

Figure 4:13 Screen Foreground Color Configuration


21


Figure 4:14 Screen Background Colour configuration


Figure 4:15 Screen Mode Configuration

12. Select Printers and press Next.
22


Figure 4:16 Printer Selection


a) Select Journal Printer and press Next.

Figure 4:17 Journal Printer Selection
b) If paper Journal is present, select both, else select Electronic Journal and press
Next .
23


Figure 4:18 Printer Paper Configuration


c) Select Electronic Journal and press next.

Figure 4:19Selection of Journal Setting


d) This number defines the no of journal files. Set 200 (maximum no can be set
up to 999)
(This parameter can be set from SOP also). Press Next as shown below.
24


Figure 4:20 Journal File Configuration


e) After the journal printer; Select Receipt Printer and press Next.


Figure 4:21 Receipt Printer Selection
Leave all remaining parameter to its default setting. Press Next until next
printer screen appears.
13. Select Cash Dispenser in CSC System Configuration Screen and press Next.

25


Figure 4:22 Cash Dispenser Selection
a) Select Number of Logical Cassettes in cash Dispenser screen.
b) Set no of logical cassettes as per network (1-4) and press Next.


Figure 4:23 Setting Number of Logical Cassettes

c) Set Currencies and press Next.

26


Figure 4:24 Selection of Currencies

d) Set Currencies for all Denomination as NPR and press Next.


Figure 4:25 Configuring Currency Type

e) Select Values.

27


Figure 4:26Selection of Values

f) Set Notes Value for all denomination as per SWITCH for all cassettes.


Figure 4:27 Configuring Notes Value



g) Select miscellaneous settings.

28


Figure 4:28 Selection of Miscellaneous Setting

h) Set Maximum retracts value as 2.


Figure 4:29 Configuring Value of Retracts
i) Select Backto Main Menu.


14. Select ProAgent in CSC System Configuration Screen.
29


Figure 4:30 Selection of ProAgent

a) Select No (default).


Figure 4:31 Configuring Restart Manager

15. Select Encryption Security in CSC System Configuration Screen.

30


Figure 4:32 Selection of Encryption Security

a) Enable Triple DES Security standard.

Figure 4:33 Configuring Encryption

16. Select All Settings done in CSC System Configuration Screen.

31


Figure 4:34 Completing Parameters Configuration
This process will finish setting up all the parameters in the ATM. It is very much
necessary to make it sure that all the Parameters are configured in linear manner.
Configuring of Parameters randomly will not make installation process successful.

17. Browse REG_KEY from ATM HDD (D:\ Reg_Key).


Figure 4:35 Browsing Registry Key.

a) Window asks for the any other registration key disk but we have already saved
Reg_Key so we will show path for registry key.

32


Figure 4:36 Registry Key Configuration.

b) Select UPDATE from Created INST_DSK .


Figure 4:37 Browsing Update Disk


c) Window asks for the any other update disk but we have already update so we
just show the path to update file.

33


Figure 4:38 Configuring Update File


d) The ProClassic summary screen shows the name and version of products that
are going to install.


Figure 4:39 Pro-Classic Summary Screen


e) Return code 0 should be display during installation. If return code is not 0
then some configuration is missing.

f) Application will be started under restricted user.

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Figure 4:40 Information Window for Pro-Install

After this, machine will reboot automatically. When logon, it will automatically reboot
one more time. At this time windows and all applications are running under the user
ProClassic[4]
4.2.4 Process IV: Manage ProClassic as Administrator.
1. The application (ProClassic) is running under the user ProClassic. First you have
to log on the ProClassic as Administrator. For this logoff ProClassic user and
switch user as Administrator (User name: Administrator, Password: blank field).
2. Go to Computer Management and select Local Users and Groups.


Figure 4:41User configuration window.

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3. Go to Users. Select ProClassic and go to properties. A new window is shown as
below:


Figure 4:42 Selecting Pro-Classic Properties


4. In the ProClassic Properties Window menu, select Member of menu and press
Add.


Figure 4:43 Adding Users to Proclassic.


5. In the Select Groups Window, press Advanced
6. Find the user who could be administrator.

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Figure 4:44 Find the User

7. List of user is seen in the same window. Select Administrators and press Ok.


Figure 4:45 Selecting Administrator

8. Select Ok of all windows and restart ATM.
This will enable user to work with user ProClassic with full access of Windows.
Process V: Post Installation
After installing the software in the above described way there are some more things
which are to be configured for bringing ATM live in network. These post installation
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process is carried out at the site where ATM is to be placed. Here the installation is
carried out on the basis of various parameters provided by the bank.
Parameters that are to be provided for bringing ATM live are as follows:
- Terminal ID
- IP Address / Subnet Mask / Default Gateway / DNS if available.
- Switch (Host) IP / Port No.
- DES Key
- Logo
- Information about type and denomination of Cash.
4.3 Post Installation Configuration
After availability of the above given information the person involved in bringing machine
live should carry out below given steps carefully.

1. Plug on Power and Network cable and start ATM Machine. Make sure that Power
input is from UPS and Earthing is properly done.
2. Turn Off Automatic Updates and Windows Firewall. Disable Screen Sever and set
screen Resolution to 800 X 600.
3. Change the Computer Name (Terminal ID).
4. Configure IP parameter setting. After IP setting, communication from Terminal to
Switch should be successful and vice-versa.
5. Keep Logos to specified location of C:\Protopas\ Bitmap\
Note: Logo is not mandatory for every Switch.
6. Open custom.ppf and edit / add following parameters as per switch requirement.
Please make a copy of Custom.ppf before edit.

[CASH_DISPENSER]
NUM_LOG_CASS = 4
CURRENCY_1 = NPR
VALUE_1 = 1000
CURRENCY_2 = NPR
VALUE_2 = 500
CURRENCY_3 = NPR
VALUE_3 = 1000
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CURRENCY_4 = NPR
VALUE_4 = 500


[TCPIP_PROJECT]
REMOTEPEER = 192.168.0.17
PORTNUMBER = 8070

If picture call is mandatory, add path call for all logo just below the
PICTURE_G06 = C:\PROTOPAS\BITMAPS\G06.BMP

PICTURE_pic000 = C:\PROTOPAS\BITMAPS\Logo\pic000.bmp

....



PICTURE_ picXXX = C:\PROTOPAS\BITMAPS\Logo\picXXX.bmp



7. Save Custom.ppf and UPDATE. During update, Return Code should be 0.
8. Initialize DES Key.

If switch only supports single DES Key, edit registry as:
"DOUBLE_LENGTH_KEYS"="0"
Restart ATM and initialize Single DES Key.
9. Go to SOP and Initialize and Calibrate Cash. In this phase, if everything is ok,
machine should be online.

10. If the Camera is to be setup, install ATMEye now. Please install ATMEye only
after machine goes online. Set default storage for Video archive other than C:\
11. Add Cash, test and perform some transaction including balance inquiry. Verify
each transaction and ask to Custodian for Feedback (OK). Check ATMEye record.
12. Change the Vault password. Encourage custodians to change Vault Password by
their own.
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13. Perform brief Training and provide SOP manual to Custodians. At least two
custodians should be present during Training.
14. If site is not ready, discourage to bring the ATM on Live unless site goes
completely ready.
This will end up the ATM installation process. When the ATM is to configured for
the first time above given processes should be taken into consideration.
4.4 Routine Activities Related With ATM
Installation of ATM is not enough for the proper functioning of the ATM it has to be
maintained regularly. There are various function related to ATM which needs to
carried out regularly for proper functioning of ATM. Those functions which are to be
carried out regularly for proper functioning of ATM is done through the back end
device of ATM called SOP. Activities that are to be carried out through SOP on the
daily basis are as follows:
Adding Cash
Clearing Cards
Diagnostic of card reader
Clearing Retracts.
Troubleshooting problems related causing improper functioning of
ATM
4.4.1 Adding Cash
This function is carried out through the SOP at the backend of the ATM device. For
adding the cash one need to go to the vendor menu of SOP and perform the following
steps:
Go to SOP (press SOP button)
Type 04 (For REPLINISH)
Type 05 (To clear previous cash CLR CASH)
Type 01 (to confirm clear)
Type 08 (For ADD CASH)
Type 01 (to add number of notes)
Type 02 (to add number of notes on second cassette)
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Type 05 (to OK)


4.4.2 Clearing Cards
During the process of cash withdrawal sometimes cards may be stuck if the Card Reader
is motorized; so in this case to clear the stuck cards following steps should be followed:
In SOP Type 04 (For REPLINISH)
Type 06 (To CLR CARDS)
Type 01 (to OK)

4.4.3 Diagnostic of Card Reader, Journal and Receipt Printer
Diagnosis should be carried out in order to check whether the card reader and printers are
functioning properly or not on regular basis. For this following steps are to be followed:
In SOP Type 07 (For DIAGNOSTIC)
Type 01 (for CARD READER, All must be OK)
Type 01 (to OK)
4.4.4 Clearing Retracts
Sometime the user may be unable to take cash from the presenter in specified time which
will lead to taking cash into the reject bin which should be cleared. Steps that should be
taken to clear cash from the reject bin which is in retractor are as follows:
In SOP Select 50 ( For VENDOR MENU)
Type 04 ( to CLR RETRACTS)
Type 01 ( to OK)

Above illustrated are the various function that should be carried out regularly for proper
functioning of ATM.


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4.5 Working Mechanism of ATM
Now it is known that ATM is an interactive machine.ATM has its own input process and
output characteristics at the site it is setup. This section of the report contains how the
ATM process is carried out when users starts to use the services of the ATM.
First of all user of the ATM inserts the card in the card reader of ATM which acts as the
input to the machine. After this the processing of the ATM starts.
At the next stage, card reader extracts the information which is stored in magnetic tape of
the card. After the card reader reads the information from the card it asks user to validate
its authenticity on the basis of 4 digit pin number. This process is carried out with the help
of switch. Switch helps to establish connection between banks server and ATM. When
the connection is established between banks application server and the ATM with the
help of the switch the user can access the desired the service. After establishing
connection list of the services are displayed on the display screen, from this the user can
select the appropriate service required which may be cash withdrawal, balance enquiry,
statement enquiry and other services provided by the bank.
At the final stage or output user gets the selected service. For Example if the user wants to
enquire about the balance, user should press the button next to Balance Enquiry which
helps to get the information about balance. Here information about balance is output. In
the similar way if the user wants to withdraw cash from the bank and takes necessary
steps to withdraw cash at this case cash will be the output.
This is how when the ATM works when it is put in the site for the banks customers.
4.6 Common Problems in ATM and its Troubleshooting
ATM has some common problems which need to be tackled from time to time. Some of
the common problems related with ATM are as follows:
- Both Mode and Service Offline
This is the common problem in the ATM which is cause due to the problem in
communication with the switch. When this type of problem is seen to resolve it one
should immediately contact switch for setting up communication. Codes showing this
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type of error are C01 and C03. These codes are shown on the ATM display when there is
problem in communication.
- Temporary out of Service
This is also the common problem in the ATM which is caused usually when one or more
devices are not functioning properly. This problem can be solved by running diagnostic of
devices in ATM through SOP which will help to find specific problem. After identifying
the problem necessary steps can be taken to eradicate it.
Besides these problems ATM may also be out of service when the sensors of various
devices of ATM are not properly working. This can be caused due to dirt in the sensors so
sensors of all the devices like Card Reader, Printers should be kept clean. so that, ATM
will work properly

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CHAPTER 5
CONCLUSION AND RECOMMENDATION
5.1 Conclusion
After the rigorous and challenging three months of internship I found out that it will never
be easier for anyone to work without proper guidance and knowledge. Everything learnt
in the classes will be useful in working period in one way or another. During the
internship period I was able to enhance my knowledge on following grounds:
- Basic introduction to networking.
- Troubleshooting of common problems in networking.
- Analysis of software and hardware component of ATM.
- Working mechanism of ATM.
- Installation process of ATM.
- Troubleshooting of the errors in the ATM.
- Basic of RADWIN technology.
- Maintenance of check scanner.
- Computer hardware and its troubleshooting.
- Organization Culture
Thus through this internship program I was able to learn about various
communication technology like ATM along with some information about
networking which is supposed to assist me in various places in this competent IT
market.
5.2 Recommendation
At the completion of my internship period I found that Elite Network and
Communication should focus on providing training to staffs of its customer banks
about the maintenance of ATM at regular interval so that the banks do not have to
ask for assistant when simple problem occurs. This organization should also focus
on assisting banking sector with more new technologies which will help in
atomization of banking activities.

44

REFERENCES

[1]http://www.wincornixdorf.com/internet
[2]http://www.wincornixdorf.com/internet/site_EN/sid_CF7583180FFC6659DFFC2
A68E29 906FC.live1/EN/Support/support_node.html
[3]Thomas D. Tarmac, Edward L. Witzke, ImplementingSecurity for ATM" Artech
House
[4] Lamichaane Ashok, Installation Process of ATM, (2011), 56-72