Mark Zovne

Cell:(602)796-5995
15405 N. 7th Dr., Phoenix, AZ 85023
Email: mzovne@asu.edu
Contact information available on request.
EDUCATION
Bachelor of Science, Computer Information Systems
Arizona State University/W.P. Carey School of Business
Tempe, AZ
May 2015
*3.77 GPA
*Member of ASU Department of Information Systems Club (DISC).
*(DISC) web development committee.
*Deans List Fall 2013
Associate in Business, Special Requirements Computer Information Systems
Paradise Valley Community College
Phoenix, AZ
June 2013
*3.71 GPA (High Honors)
*Honors Program Graduate
RELEVANT COURSES
*Computer Info. Systems Dev. I and II
*Enterprise Process Analysis & Design
*Organization and Management
*Management of Information Systems
*Business Database Concepts
*Global Supply Operations
*Electronic Commerce Strategy
Technical SKILLS
Tools:
*Visual Studio 2010 - 2013
*SQL Server 2010 - 2013
*Wamp Server
*FileZilla
Programming:
*C# Fundementals
*SQL
*HTML 5
*CSS
*JavaScript
*PHP
Operating Systems:
*Windows 95 thru Windows 7
*Windows Server 2012
*OS X
*Android
Applications:
*MS Office Suite
*Microsoft Office Suite
*Microsoft Visio
*Google Production Suite
*Sublime 2 Text Editor
*Window Virtual PC
*Adobe Acrobat
Hardware Repair:
*8 Years of Laptop/Desktop Repair Knowledge
*Board Level Repairs
*Data Recovery
*Networking/Cable Drops
PROFESSIONAL EXPERIENCE:
APS
IT RESOURCE MANAGEMENT OPERATIONS INTERN
Phoenix, AZ
May 2014 - August 2014
*Implemented C# data feed templates within Team Foundation Server to hasten data
feed development.
*Developed a directory copy application to ensure accurate data transfer.
Start 2 Finish Computers
Computer Repair Technician
Phoenix, AZ
March 2007- April 2011
*Trained and managed two employees in diagnostics, repair and testing of laptops
/desktops.
*Developed and implemented new organizational process and documentation to impro
ve turnaround times.
*Built long term relationships with customers, fostering an environment of trust
resulting in return business and revenue generation.
*Established a large network of reliable parts distributors to reduce waiting ti
me for purchase and repairs.
Simply Laptops
Laptop Repair Specialist
Phoenix, AZ
July 2005 - January 2007
*Involved with Maricopa Clear Path Program for young adults with disabilities, t
raining interns in laptop repair skills to bolster their job skills.
*Performed laptop board level repairs which enabled customers to avoid the purch
ase and transfer of data to a new laptop.
Leslies Pools
Store Manager
Phoenix, AZ
May 2001 - June 2005
*Implemented an improved sales strategy that raised net sales by $35,000 in thef
irst year.
*Utilized forecasting, estimating, bottom line, and ROI techniques in order to m
eet store budget goals.
*Managed a team of five employees and successfully trained them to provide excel
lent customer service.
*Reorganized warehouse holding $120,000 inventory to minimize theft and waste.