12.

0 Order Management
REMC
12.0 Order Management Level 2 Map
Order Management
Last Revision: 10/04/07 02:24 PM
Printed On: 10/08/07 09:57 AM
Created On: 06/14/07
By: Matthew Updenkelder
12.1
Order Pricing
12.2
Order Capture
12.3
Order Fulfillment
Finished
Good Pricing
Order
Details
12.4
Order Confirmation
Bills of
Lading
Sales Orders
5.0
Accounts
Receivable
Sales
Info
12.1 Order Pricing
As Needed Weekly Weekly (or as needed)
CHI EF FINANCIAL
OFFICER
(REMC)
CUSTOMER
SERVICE /
TRAFFIC
SUPERVISOR
VP OF SALES
OPERATIONS
12.1 Order Pricing Level 3 Map
Order Management
Last Revision: 10/04/07 02:24 PM
Printed On: 10/08/07 09:57 AM
Created On: 06/14/07
By: Matthew Updenkelder
12.2
Order
Capture
12.1.1
Work Sales Leads
12.1.2
Negotiate Price
Customer Price
Sale
12.1.4
Update Product
Price List in Oracle
(Agrium)
Agreed Upon
Price & Order Details
Counter Price
Product Pricing is updated weekly. The VP of Sales
Operations is responsible for keeping the price list up
to date.
If a price not included on the price list is to be used
(mostly in bulk quantities), Marc Wallis will include
the modified price with the order. All orders without
a price are assumed to follow the most recent price
list.
12.1.3
Determine New
Price Sheet
(Agrium)
Price Sheet
12.1.5
Determine New
Price Sheet
(Rentech)
12.1.6
Update Product
Price List in Oracle
(Rentech)
Price Sheet
Price Change Price Change
12.2
Order
Capture
12.2
Order
Capture
12.2 Order Capture
AGRIUM
SENIOR
MANAGEMENT
(VP SALES, REMC
CFO, REMC
PRESI DENT)
CUSTOMER
SERVICE /
TRAFFIC
SUPERVISOR
12.2 Order Capture Level 3 Map
Order Management
Last Revision: 10/04/07 02:24 PM
Printed On: 10/08/07 09:57 AM
Created On: 06/14/07
By: Matthew Updenkelder
12.1 Order
Pricing
12.2.2
Assign Valid
Through Date
Sale
Pricing
12.2.1
Enter Sale in
Oracle
Sale Info
Shipping
Info
Communication of
Sales Details is done
verbally in-person,
over the phone or via
email.
12.3
Order
Fulfillment
Sales
Order
A significant portion of
Rentech Energy Midwest
sales (roughly 75%) are
placed through Agrium.
12.2.3
Approve Below
Floor Pricing
If Below
Floor Price
In some instances, an order that comes in from
Agrium will have a price listed that is below the pre-
determined floor price for that product. The VP of
Sales Operations, REMC CFO or REMC President
must approve these orders before they are
processed. An email is sent to indicate approval.
Email Approval
5.0
Accounts
Receivable
Agrium
Orders for later Invoicing /
Agrium Commissions
For Prepaid Orders, need
to make sure Prepaid
Commitment # is placed
on order, and the
commitment flag is
changed to Yes
12.3 Order Fulfillment
CUSTOMER
SERVICE /
TRAFFIC
SUPERVISOR
HAZMAT
LOADI NG
CUSTOMER
12.3
Order
Capture
12.3.3
Weigh Empty
Vehicle
12.3.4
Weigh Full Vehicle
Sale Data
Vehicle
Move to Loading
Move to Weigh Station
12.3.5
Record Shipping
Info
Weight and
Order Number
12.4
Order
Confirmation
Transaction details
for Invoicing /
Credit Memo
12.3.6
Generate Bill of
Lading
Product
Weight
Vehicles for
transport include
barge, rail car
and semi truck
NOTE: Product amounts loaded on
barges are manually measured by
Rentech. Once the barge has arrived at
its destination, its volume is again
measured by a 3
rd
party and an
inventory adjustment is made based on
the variance. Rentech will use the 3
rd
party measurement for actual invoicing.
12.3.1
Verify Order
Number
Truck to
Loading
Vehicle Arrives
12.3 Order Fulfillment Level 3 Map
Order Management
Created On: 06/14/07
By: Matthew Updenkelder
Last Revision: 10/04/07 02:24 PM
Printed On: 10/08/07 09:57 AM
12.3.2
Resolve
Discrepancies with
Order Numbers
Order #
Shipping Info Includes:
Trucking Company,
Destination, Truck / Car
Number, Seal Number,
Product (including
concentrations), Loader
Initials, Gross Weight, Tare
Weight
Empty weight of
Rail Cars is
consistent and
does not need to
be weighed
12.4 Order Confirmation
CUSTOMER
SERVI CE /
TRAFFIC
SUPERVISOR
12.4 Order Confirmation Level 3 Map
Order Management
Created On: 06/14/07
By: Matthew Updenkelder
Last Revision: 10/04/07 02:24 PM
Printed On: 10/08/07 09:57 AM
12.3
Order
Fulfillment
12.4.1
Reconcile Daily
Shipping Report to
Scale Ticket
Transaction
Details
Rentech Daily Shipment
report against Scale
Tickets
12.4.2
Make Adjustments
to Shipment Data
Adjustments
Corrections
12.4.3
Generate Shipping
Confirmations
Finalized
Shipping Info
5.0
Accounts
Receivable
Shipping Info
For Invoicing