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2013 Avaya, Inc. All rights reserved.

Avaya Learning Companion Guide
for the
Session Border Controller
Implementation and Maintenance
Knowledge Access (5U00090E)
Version 0.5
April 15, 2014




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2013 Avaya, Inc. All rights reserved.



About this Guide ........................................................................................................................ 3
Offering Description ................................................................................................................... 4
Knowledge Access: Session Border Controller Implementation and Maintenance ..................... 4
Floor Layout ............................................................................................................................... 8
Room 01: Overview ................................................................................................................... 9
Room 02: Design and Function .................................................................................................10
Room 03: The Avaya SBC Offer ...............................................................................................11
Room 04: SBC Standalone Installation .....................................................................................12
Room 05: SBC High Availability Installation ..............................................................................13
Room 06: Configure SBC Trunking ...........................................................................................14
Room 07: SBC Feature Applications .........................................................................................15
Room 08: Mobile Workspace ....................................................................................................16
Room 09: Feature Applications .................................................................................................17
Room 10: Maintenance and Resources ....................................................................................18
Opinion Survey .........................................................................................................................19

Table of Contents





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2013 Avaya, Inc. All rights reserved.

About this Guide
Introduction
Use this guide to help you navigate the details and knowledge in this Knowledge Access offer.
This guide will help you:

Prepare for your visits to the Session Border Controller Implementation and
Maintenance floor.
Identify the different learning objects and locate the content by rooms.
Prepare for instructor-facilitated practice lab workshops where applicable.

Avaya Learning recommends you download and/or print this guide to have it available during
your visits to the Avaya Learning Virtual Campus when interacting with Session Border
Controller Implementation and Maintenance Knowledge Access.

For details on Avaya Learning Virtual Campus features and navigation please see the Avaya
Learning Virtual Campus Overview Guide http://avaya-
news.com/learning/docs/guides/Avaya_Learning_Virtual_Campus_Overview_Guide.pdf















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2013 Avaya, Inc. All rights reserved.

Offering Description
Knowledge Access: Session Border Controller Implementation and Maintenance

Offering Number: 5U00090E
Over all Duration: 30 hours
Job Function: Day-to-day implementation and maintenance responsibilities
Synopsis:
Avaya Learning's Virtual Campus empowers learners anywhere, anytime with complete,
interactive training solutions unlocking the full value of Avaya technology. Prepare to learn and
practice skills while sharing information in our socially immersive environment.
This Knowledge Access is designed for individuals responsible for the implementation, support,
and troubleshooting of Session Border Controlers and those attempting to earn the ACSS -
Avaya Session Border Controller Enterprise credential.
Enrolled leaners have 12 months unlimited access to all content referenced below. Leaners are
notified by email when learning materials are refreshed or new content is added during their
enrollment. Please note Certification Exams delivered by authorized Pearson Vue testing
centers and the allowed testing time are NOT included in this Knowledge Access.
Knowledge Access: Session Border Controller Implementation and Support provides unlimited
access to:
5U00090E _INTRO Instructor facilitated Introductory Session (4 hours)
5U00090E _TH Self-directed theory (10 hours)
5U00060E _LAB Instructor facilitated Practice Lab Workshop (16 hours / 2 days)
Key objectives include the ability to:
Describe SBC
Describe SBC Design and Function
Describe the Avaya SBC Offer
Describe Standalone Installation
Describe High Availability Installation
Describe SIP Trunking
Describe Mobile Workspace

Leaners access all Knowledge Access materials in the Avaya Learning Virtual Campus through
the Avaya Learning Center>My Learning>Current Courses.


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2013 Avaya, Inc. All rights reserved.

For additional information on this Knowledge Access including How to Enroll and Avaya
Learning System Requirements guidelines please read the reference materials listed below.
Session Border Controller Implementation and Support
Avaya Learning Virtual Campus Overview Guide
How to Enroll Guide
Avaya Learning System Requirements
Recommended knowledge:
Basic knowledge of telephony and Voice over IP (VOIP) technology
Leaners access all Knowledge Access materials in the Avaya Learning Virtual Campus through
the Avaya Learning Center>My Learning>Current Courses.
The Introductory Session (4 hours) provides a Question and Answer session with an
Instructor (Mentor) on what to expect from the theory content, the quiz, and the Practice Lab
Workshop. This prepares learners by helping them to correlate between the self-directed
knowledge and each of the practice lab exercises. It is recommended to take the quiz upon
completion of the Theory content. The last hour of the introductory session is an open question
and answer period where individuals with questions about the self-directed content can ask the
instructor questions in a group setting. It is not necessary to attend the first three hours in order
to ask questions.
The theoretical content is presented as self-directed learning objects. The implementation and
maintenance theory of Session Border Controller is covered. Learners will also see overviews
and demonstrations. To get the most out of the theoretical content and the Quiz, Avaya
Learning recommends learners note any questions that may arise and bring those
questions to the Shared Instructor Office.
Finally, the Practice Lab Workshop will provide system support professionals with the skills
they need to practice for supporting the implementation of Multimedia on AACC. Learners
perform this practical part in the ALE virtual labs with mentor (instructor) support.
During the Practice Lab Workshop learners will complete the following lab exercises:
Session Border Controller
Commission and Configure SIP Trunking
Test SIP Trunking functionality
Configure the Trace tool using GUI
Configure the Trace tool using CLI
Configure the SBC for Mobile Workspace
Test the Mobile Workspace configuration
Configure the SBC for Presence and Instant Messaging(IM)
Test the Presence and IM configuration


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2013 Avaya, Inc. All rights reserved.

Prerequisite Knowledge for the Practice Lab Workshop
Learners should possess basic telephony knowledge, VoIP experience and be familiar with the
knowledge from the Self-directed theory floor.
Knowledge and Skills Objectives
Upon completion of Session Border Controller Implementation and Maintenance, you should
be able to:

Describe SBC functionality in SIP telephony configurations.
Describe where and how the Session Border Controller is used in Avaya configs.
Describe security threats common to all VoIP systems.
Describe direct VoIP media security threats.
Give examples of VoIP media attacks.
Describe security solutions that the SBC provides.
Describe the SBC Evolution and software compatibility.
Describe where and how the SBC is used with Avaya configurations.
Differentiate the Session Border Controller offers and the configurations in
which they are deployed.
List the required pre-installation tasks necessary for installing the Standalone
Session Border Controller.
Describe the hardware and configuration for a new standalone SBCE installation.
Perform the tasks necessary for installing the SBC.
Perform the tasks necessary for configuring the SBC.
List the required pre-installation tasks necessary for installing the HA SBC.
Describe the hardware and configuration for a High Availability SBCE installation.
Perform the tasks necessary for installing and configuring the SBCs.
Perform the tasks necessary for installing and configuring the EMS.
Perform the tasks necessary for configuring the servers for High Availability.
List the prerequisite conditions necessary for SIP Trunking.
Perform the pre-installation procedures for SIP Trunking.
Perform the SIP Trunking configuration procedures.
Test the SIP Trunking configuration.
Describe Signaling Manipulation.
Identify Capacity Negotiation.
Describe Shared Control.
Describe Mult-SM.
List and perform the prerequisite conditions and procedures for Mobile
Workspace implementation.
Configure the SBC for secured Mobile Workspace.
Test the Mobile Workspace configuration.
Configure the Session Border Controller for Presence and Instant
Messaging.
Validate the Presence and Instant Messaging configuration.


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2013 Avaya, Inc. All rights reserved.

Knowledge and Skills Objectives (cont.)

Plan the Implementation of the IP Office and SBC.
Configure the IP Office to integrate with the SBC.
Configure IP Office SSL/VPN NAPT for SBC.
Troubleshoot IP Office SSL/VPN errors.
Perform common SBC monitoring and maintenance activities.
Describe common SBC failure scenarios.
List the available troubleshooting tools.
List the commonly used SBC monitoring and maintenance tools
and resources.
Perform troubleshooting procedures to isolate fault conditions.
Access Documentation.
Understand Application Notes.
Identify documentation, resources, application notes and the devconnect site
and the benefit of using those resources

Learner Materials for Avaya Aura Messaging Implementation and Support
There are no additional materials.












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2013 Avaya, Inc. All rights reserved.

Floor Layout
The purpose of the Session Border Controller Implementation and Maintenance floor is to
provide learners the theoretical knowledge required to advance through the Practical Lab
Workshop. Each room contains learning objects specific to the room topic or title.
The map below illustrates the floor layout, including room names and locations, the PODs, and
meeting rooms. Use the guide below to see where objects are in the rooms, as well as, the
recommended order for content consumption.


Room Number Topic Area
Room 01 Overview
Room 02 SBC Design and Function
Room 03 The Avaya SBC Offer
Room 04 SBC Standalone Installation
Room 05 SBC High Availability Installation
Room 06 Configure SIP Trunking
Room 07 SBC Feature Applications
Room 08 Mobile workspace
Room 09 IP Office Implementation
Room 10 Maintenance and Resources







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2013 Avaya, Inc. All rights reserved.

Room 01: Overview
In this room, students will see an overview of the Session Border Controller.

Avaya Learning recommends consuming the learning topics in the following order:
- What is a Session Border Controller?

The information in this room will enable you to:
- Describe SBC functionality in SIP telephony configurations.


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2013 Avaya, Inc. All rights reserved.

Room 02: SBC Design and Function
In this room, students will learn about the SBC in the Avaya Enterprise, VoIP security
issues, and using the SBC as a security solution.

Avaya Learning recommends consuming the learning topics in the following order:
- SBC in the Avaya Enterprise
- VoIP Security Issues
- The SBC security solution

The information in this room will enable you to:
- Describe where and how the SBC is used in Avaya configurations.
- Define security threats common to all VoIP systems.
- Describe direct VoIP media security threats.
- Give examples of VoIP media attacks.
- Describe the security solutions that the SBC provides.

























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2013 Avaya, Inc. All rights reserved.

Room 03: The Avaya SBC Offer
This room provides the student with an explanation of the SBC software options available, as
well as the supported hardware.

Avaya Learning recommends consuming the learning topics in the following order:
- SBC software offer
- Supported hardware SA and HA

The information in this room will enable you to:
- Describe the SBC Evolution and software compatibility.
- Differentiate the SBC offers and the configurations in which they are deployed.





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2013 Avaya, Inc. All rights reserved.

Room 04: SBC Standalone Installation
This room introduces the student to implementation and installation of the SBC standalone
solution.

Avaya Learning recommends consuming the learning topics in the following order:
- Planning the standalone implementation
- Installing the standalone SBC
- Standalone cabling - Portwell
- Standalone cabling - Dell

The information in this room will enable you to:
- List the required pre-installation tasks necessary for installing the standalone SBC.
- Describe the hardware and configuration for a new standalone SBCE installation.
- Perform the tasks necessary for installing the SBC.
- Perform the tasks necessary for configuring the SBC.




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2013 Avaya, Inc. All rights reserved.

Room 05: SBC High Availability Installation
In this room, high availability implementation and installation of the SBC is explained.
Additionally, there is an interactive cabling tool to test your knowledge of HA cabling.

Avaya Learning recommends consuming the learning topics in the following order:
- Planning the high availability implementation.
- Installing the high availability SBC
- High availability cabling

The information in this room will enable you to:
- List the required pre-installation tasks necessary for installing the HA SBC.
- Describe the hardware and configuration for a HA SBCE installation.
- Perform the tasks necessary for installing and configuring the SBCs.
- Perform the tasks necessary for installing and configuring the EMS.
- Perform the tasks necessary for configuring the servers for High Availability.




























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2013 Avaya, Inc. All rights reserved.

Room 06: Configure SBC Trunking
In this room, students will learn how to configure and administer SBC trunks and use the tracing
tool to assist in troubleshooting.

Avaya Learning recommends consuming the learning topics in the following order:
- Configure the SBC for SIP Trunking
- Tracing Tools

The information in this room will enable you to:
- List the prerequisite conditions necessary for SIP trunking.
- Perform the pre-installation procedures for SIP trunking.
- Perform the SIP trunking configuration procedures.
- Define routing, topology hiding, and server profiles.
- Configure Signaling and media interfaces.
- Test the SIP trunking configuration.
































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2013 Avaya, Inc. All rights reserved.

Room 07: SBC Feature Applications
This room is a reference room that provides you with hyperlinks to applicable resources
associated with feature applications..

Avaya Learning recommends consuming the learning topics in the following order:
- Signaling manipulation
- Capability negotiation
- Shared control
- Multi-SM

The information in this room will enable you to:
- Understand vatious feature applications that can be implemented when using Session
Border Controller.




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2013 Avaya, Inc. All rights reserved.

Room 08: Mobile Workspace
The learning objects in this room present an overview of Mobile Workspace, what benefits are
achieved, and how it extends IM and Presence to remote sites.

Avaya Learning recommends consuming the learning topics in the following order:
- Configure the SBC for Mobile Workspace
- IM and Presence integration

The information in this room will enable you to:
- List and perform the prerequisites for Mobile Workspace.
- Configure the SBC for secured Mobile Workspace.
- Test the Mobile Workspace configuration.
- Implement IM and Presence.





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2013 Avaya, Inc. All rights reserved.

Room 09: IP Office Implementation
The learning objects in this room describe the planning and integrating the Avaya SBC with the
IP Office.

Avaya Learning recommends consuming the learning topics in the following order:
- Planning the IP Office Implementation
- Integrating the Avaya SBC with IP Office
- SSL/VPN Configuration for the IP Office Implementation

The information in this room will enable you to:
- Plan the implementation of the IP Office and SBC.
- Configure the IP Office to use the SBC.
- Configure IP Office SSL/VPN NAPT for SBC.
























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2013 Avaya, Inc. All rights reserved.

Room 10: Maintenance and Resources
The learning objects in this room provide an overview maintenance and troubleshooting topics,
as well as Avaya DevConnect and Application notes.

Avaya Learning recommends consuming the learning topics in the following order:
- Maintaining the Session Border Controller
- Troubleshooting Common Issues

The information in this room will enable you to:
- Use best practices when modifying hostnames in Session Manager.
- Troubleshoot common issues.
- Use the SIP A/S Console to status and monitor core components.
- Use the SM100 Connection Status to monitor and reset the SM100.












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2013 Avaya, Inc. All rights reserved.

Opinion Survey
After you have completed this floor, and participated in the Practice Lab Workshop, please take
a few minutes to answer some questions on your ALE experience. The answers are
confidential. Your input will help us to improve the virtual environment. Locate the Opinion
Survey poster in the classroom auditorium area. Clicking the poster will open the link to the
survey.
The URL for the survey is http://www.surveymonkey.com/s/TDHXHZD

Thank you!