A concept analysis of competence and its transition in nursing
Joanne R. Garside , Jean Z.Z. Nhemachena
Department of Health Sciences, School of Human and Health Sciences, University of Hudderseld, Queensgate, Hudderseld, HD1 3DH, UK s u m m a r y a r t i c l e i n f o Article history: Accepted 14 December 2011 Available online xxxx Keywords: Competence Competencies Nurse education Continuing professional development Concept analysis Competence is one of the most commonly used words in nursing internationally, yet is a nebulous concept dened in diverse ways by different healthcare practitioners. The slippery nature of the concept often exists purely in the eye of the beholder however, the universal principles are deeply rooted in the measurement of the Registered Nurse's (RN) ability to perform effectively. Competence is a simpler thing to dene when recognising where it does not exist in the form of incompetence. The aim of this paper is to present nding from a concept analysis that explored various facets of competence, particularly how it has been interpreted, applied and transformed over the years within nurse education in the United Kingdom. The analysis utilised a systematic review of contemporary evidence base based on theory construction by Walker and Avant (2005), a primary concern being to understand the underpinning conceptual principles that dene the concept of competence and competency development and how these may be used to inform our understandings. The analysis identied how inuential academics and professional bodies have attempted to provide denitions and concluded that it may be the existence of so many of these denitions, which has compounded the conundrum of what competence really is. 2012 Elsevier Ltd. All rights reserved. Introduction The general public assumes the registered nurse (RN) to be competent in the execution of tasks and duties expected of the profession (Eraut, 1994). The term competence is a concept which is internationally applied in reference to professional people of all kinds, but especially so in relation to nursing practice. It is considered an essential ingredient when measuring a practitioner's ability to pro- vide effective nursing care (Watson, 2002). Competence however, is generally regarded as an elusive entity when it comes to its actual meaning. Watson et al. (2002, p.422) argued that competence is a somewhat nebulous concept which is dened in different ways by different people and there is no universal denition of competence although the concept is integral to the principles of many nurse edu- cational programmes (Milligan, 1998). Ambivalent denitions of what genuinely comprises of competence are not solely a challenge for nursing, but have signicance for many other professional groups such as teachers, solicitors and doctors (Eraut, 1994; Epstein and Hundert, 2002). Aims The aim of this concept analysis was to examine and critically an- alyse the available evidence base surrounding competence, the focus being to identify any signicant inuences that inform professional understanding, which in turn would inuence practical implementa- tion within contemporary nursing practice. Method A concept analysis may be rationalised for the purpose of theory development, understanding and operationalising of certain terms of which a variety of models exist (Paley, 1996). One adaptation commonly used is Walker and Avant's (1988) systematic approach, it's objectives lay in identifying the concepts dening attributes, therefore advocates that the investigator follows eight steps so that the actual meanings of the concept may be explained. The eight steps include: selecting the concept, determining the purpose of the analysis, identifying the concept uses, dening the attributes, identi- fying model cases, identifying antecedents and consequences and dening empirical terms (Walker and Avant, 2005). Paley (1996) argues that the process is not necessarily ordered therefore, revisiting preceding steps is necessary as the analysis progresses and deeper exploration takes place. Walker and Avant's (1988) approach simply offers a pragmatic and logical method on which to base a concept analysis for utilisation in the nursing profession. Search Methods A signicant amount of the evidence for the review was generated through a single entry portal, this resource gateway enabled access to library resources, such as databases, e-journals, e-books, web resources Nurse Education Today xxx (2012) xxxxxx Corresponding author. Tel.: +44 1484 473567. E-mail addresses: j.garside@hud.ac.uk (J.R. Garside), j.z.z.nhemachena@hud.ac.uk (J.Z.Z. Nhemachena). YNEDT-02159; No of Pages 5 0260-6917/$ see front matter 2012 Elsevier Ltd. All rights reserved. doi:10.1016/j.nedt.2011.12.007 Contents lists available at SciVerse ScienceDirect Nurse Education Today j our nal homepage: www. el sevi er . com/ nedt Please cite this article as: Garside, J.R., Nhemachena, J.Z.Z., A concept analysis of competence and its transition in nursing, Nurse Educ. Today (2012), doi:10.1016/j.nedt.2011.12.007 www.ATIBOOK.ir and catalogues. The most relevant and generative databases were the Cochrane Library, Science Direct and Wiley Interscience. Other re- sources included searches through Google Scholar, Nursing and Mid- wifery Council (NMC) sources, Medline and Cinahl. To begin the search the term competence was used. The search was not restricted to nursing to reduce professional bias of the concept (Walker and Avant, 2005). The search was then rened by adding terms nurse, healthcare professional education, competencies, clinical practice, patient and assessment. To rene the review, all evidence that did not link competence to education of nurses or other healthcare professionals were excluded and irrelevant evidence ltered out. The evidence was limited to English language papers which then allowed a full review to begin the concept exploration therefore, providing a useful strategy to help dene the most relevant questions that will lead to a decision about the relevance of a particular review (Burns and Grove, 2005). This concept analysis used a thematic method for presenting the ndings (Fink, 2005). The themes presented in the paper were identi- ed following the analysis. The ndings of the analysis are presented using the following themes and subthemes; nurse education, compe- tence in practice, post-registration nurse education, approaches to competence, competence transition, patients' view, competence de- scriptors and assessment of competence. Results Nurse Education In the United Kingdom (UK) the last two decades have seen all nurse education programmes transfer to Higher Education Institutes. Competence is rmly embedded in pre-registration nurse education which has led to it becoming a controversial issue, particularly when clinical competence and elements of the more formal educational prep- aration appeared to be in conict because of the stereotypical norm and the general perception was that universities prefer scientic rather than professional knowledge (Barnett, 1994). Yet universities have high interest in their marketability and the structured production of academic modules that make students employable and the courses that are their commodity, had to adapt to the NHS requirement that students should be t for purpose. This was something that was believed to have posed a threat to the university as, user derived stan- dards threaten its hegemony (Eraut, 1994, p.15). Modularised educa- tion systems emerged that supported the structured division of academic knowledge and clinical practice in the profession. These used many different learning strategies in their attempt to provide a coherent learning experience. Eraut (1994) recommended that theoretical knowledge and pedagogical techniques be linked with the practical side of professional clinical experience. But this ideal proved extremely difcult to implement effectively, particularly because of the constraints within the university credit based systems. Neverthe- less responsibility for the academic credit lay with universities and nurse education providers had to work around that. The responsibility for the assessment of practical competence however, remained wholly within the NHS, thus in one view widening the gap between professional educators and their erstwhile professional colleagues (Eraut, 1994, p.99). It led to the call for nurses to go back to bedpans, allegations that the emerging nurse was not t for purpose and not competent and the political momentum behind these suggestions resulted in the then UK professional body setting the Commission for Nurse Education (UKCC, 1999; Meerabau, 2001). The signicance for the debate about competence in nursing and its denition and applica- tion intensied and it moved to centre-stage when in 1999 the statutory body launched the report Fitness for Practice (UKCC, 1999; Watson, 2002, p.476). The healthcare sector as an employer wanted diplomats or gradu- ates who could enter employment with minimal need for further training (Burnard and Chapman, 1990). Somewhat in contrast, univer- sities aim to equip students with broad generic, transferable knowl- edge and skills in preparation for embarkation upon a path of lifelong learning (Cowan et al., 2005). For entry to the nursing register the stu- dent is required to meet all academic and practice demands in being t for practice, t for purpose, t for award at the point of registration (NMC, 2005). Programmes often failed to recognise that different students learn different things at different rates (Piaget, 1981) and curricula designers produce restrictive programmes that meet the ge- neric need as opposed to providing exibility and adaptability required to meet students' individual learning needs. Following its incorporation into academia, the pre-registration nurse curriculum became notori- ously top-loaded and overcrowded with the infeasible expectation that all the knowledge and skills thought appropriate for a lifetime in the nursing profession could be acquired (Eraut, 1994). Competence in Practice Many nurse education programmes internationally, structure their practice assessment around Benner's (1984) proposition concerning the stages of professional competence which she has termed Novice to Expert, work predicated on that of Dreyfus and Dreyfus (1980). Competence for Benner is a progressive experience that she calibrates in ve distinct stages. Within Benner's taxonomy, when nurses have achieved a competent level of performance, they are able to function safely, but as they gain more experience they develop a more holistic and complete awareness. So even the competent nurse has been con- sidered to lack the expertise to handle the total spectrumof challenges that will confront them, perpetuated by Pearson (1984) who's view related competence to a mid-point position on a continuum describ- ing the nurse the competent nurse as falling somewhere in the mid range of barely knowing anything to knowing something very well. Following the completion of nurse training, Eraut (1994 p.159) argued that the professional nurse is competent appears to be stating the obvious. Benner (1984 p.25), typies the competent nurse as hav- ing been on the job or in the same or similar situations for two or three years. Benner's hypothesis provokes the very obvious question regarding whether is it possible for the newly qualied nurse to be fully competent? What is not clear from Benner's assumptions is whether the pre-registration clinical placements would be classed as on the job because her work shows little acknowledgement of the notion of transferable skills. Benner did however, publish this concep- tual model when the apprentice style of nurse training still existed in the UK and where students were expected to be the backbone of the workforce and were workers rst and learners second. Eraut (1994) contributed to the denition of competence by de- scribing the competent practitioner as tolerably good but less than ex- pert (p.160). In harmony with Benner, Eraut identied that even when a practitioner is considered competent, there is still something more for themto attain beyond which Benner referred to as prociency and expertise, similarly, Eraut claims the competent professional to be as follows: A competent professional is no longer a novice or beginner and can be trusted with a degree of responsibility in those areas within the range of his or her competence but has not yet become procient or expert. (Eraut, 1994, p.215) Competence in everyday nursing practice seems to mean being slightly more than being newly qualied and is only fully achieved once the new nurse has gained the ability to be totally accountable for their professional actions. This is captured within the statutory po- sition in the UK where unqualied nurses are not intended to practice unsupervised (NMC, 2008a). 2 J.R. Garside, J.Z.Z. Nhemachena / Nurse Education Today xxx (2012) xxxxxx Please cite this article as: Garside, J.R., Nhemachena, J.Z.Z., A concept analysis of competence and its transition in nursing, Nurse Educ. Today (2012), doi:10.1016/j.nedt.2011.12.007 www.ATIBOOK.ir It has been postulated that professional qualications should be designed to indicate that the aspiring professional has completed the initial training, describing qualication as a rite de passage that affects their status in society, thus reinforcing Benner's earlier propositions (Eraut, 1994, p.159). Epstein and Hundert (2002) also add to the competence debate by recognising that competence is a developmental process and that it is these more specic developmen- tal aspects that should be attained at different stages of training or career. Despite the convoluted discourse about what comprises compe- tence, most professionals hold a clear point of view about what or whom they judge to be incompetent (Eraut, 1998). Watson (2002) discussed how we all have an inherent notion of what incompetent practice is and that we know when we see it. For Watson, nurses may be deemed incompetent when they have not gained a sufciency of experience to consider clinical circumstances holistically in a way that provides an issue in prioritisation of the care they provide and the ability to function effectively within their nursing role. He inter- estingly, further raises the question that because competence is so poorly dened and is so difcult to articulate effectively in clinical practice, is what is being considered as competence, often no more than not being incompetent? (Watson, 2002, p.477). Post-Registration Nurse Education Successful completion of pre-registration nurse education and gaining the professional registration denotes the formal learning stage of a nurse's career. Having achieved registration marks a signicant decline in the amount of time allocated for learning, but should not ideally signify a break in learning process itself. The formal priority of development in nursing is given to pre-registration nurse education years, there is awareness that the pre-registration years are just a beginning and there is a need for Continuing Professional Development (CPD) (Eraut, 1994). CPD as an entity has been criti- cised for its poor integration with clinical practice with ill dened outputs and the empirical evidence about its effectiveness and overall inuence on clinical practice is often scanty and frequently it is main- ly negative rather than positive in nature (Eraut, 1994). The UK's Nursing and Midwifery Council (NMC) has however, acknowledged its importance and has provided post-registration education and practice (PREP) standards; a CPD framework designed to provide a high standard of practice and care, although its advice on competence is less than clear because it includes an opt out clause that the PREP standards are not a guarantee of competence (NMC, 2010a, p.2). Approaches to Competence There have been a variety of different conceptual interpretations of competence in nursing including the behaviourist and generic or holis- tic approaches. The behaviourist approach to competence focused on tasks and skills. Competence assessment using this method is common to nursing programmes and often relies on direct observation of the student's performance. To achieve overall competence within the be- haviourist philosophy depends on the individual achieving a satisfacto- ry level of performance in each component of dened task (Watson et al., 2002; McMullan et al., 2003). This interpretation has been criticised as being reductionist and to be more concerned about what people can do rather than what they knowand of disregarding other key attributes that contribute to nursing care, such as communication and critical judgement. Competence is a normative concept often related to the specics of what a competent person is able to do in specic circum- stances (Eraut, 1994). It is important therefore, to ask not only how competence is dened in general, but also how it is dened under spe- cic conditions and circumstances that are part of the nurse role (Eraut, 1994). Nursing embraces a diversity of dimensions that cannot be easily reduced to a mechanistic list of competencies. It encompasses a wide repertoire of skills that change according to the demands of each clinical speciality where nursing care is being carried out and thus is context dependant. Epstein and Hundert (2002) discussed this along with the practitioners scope of competence which must be related to the clinical context in which it occurs. Sufce to say that a nurse may be fully competent within a speciality in which they have worked for many years yet might have to work in a less familiar envi- ronment where their competence might be more dubious. Evidence tells therefore, that it is not adequate to ask only how competence is dened in general but how it is dened in particular contexts (Eraut, 1994). The holistic approach to competence identies broad clusters of general attributes which are considered essential for effective perfor- mance. These underlying attributes provide the basis for transferable skills in delivering care (McMullan et al., 2003). The holistic slant as- sesses competence as more than the sum of individual competencies. Attributes of holistic competence include motives, personal interests, perceptiveness, receptivity, maturity and aspects of personal identity (Cowan et al., 2005). Eraut (1994) discussed holistic competence as a generic quality to a person's overall capacity and competency to enable the practitioner to full a role and these attributes are often taken into account within job selection processes and appraisal systems (Epstein and Hundert, 2002). Competence Transition Competence has always been a principle aspiration within UK nurse education but how this has been dened and the specicity of that denition have seen a marked transformation in recent years. In 2002, the NMC dened competence as the skills and ability to prac- tise safely and effectively without the need for direct supervision (NMC, 2002, p.38). This denition focused on the know how and re- ferred to the practical elements required to independently implement nursing care. It provided very little reference to the knowledge base, the knowing that or the theoretical underpinning of effective nursing care (Ryle, 1949). Gonczi et al. (1993) described the attributes that make competence as knowledge, skills and attitudes. Hand (2006) ad- vanced this idea reecting that, having the skill without the underpin- ning rationale renders the practitioner unsafe. Similarly, having the knowledge but not the skill may lead to incompetence also and all therefore, lead to the conclusion that knowledge and skill in equal measure are prerequisites to informed nursing practice. Hence nursing is not purely about the practice delivery but the knowledge base that underpins it. Ryle (1949) summarised the position describing the knowing that and the knowing how should be united and applied to process knowledge. This was later reinforced by Eraut who depicted knowing how to conduct the various processes that contrib- ute to professional action (Eraut, 1994, p.107). Drawing on Watson's (2002) discussions, the theoretical proposi- tion of competence was recognised in detail and within the NMC policy in 2008. It built descriptors into the denition, describing competence as: A bringing together of general attributes knowledge, skills and at- titudes. Skill without knowledge, understanding and the appropri- ate attitude does not equate with competent practice. Thus, competence is the skills and ability to practise safely and effectively without the need for direct supervision. (NMC, 2008b, p.3) In 2010 the NMC published Standards for pre-registration nursing education, in it nurse educators were alerted that new registrants may not be as competent as they might be supposed. In this recent NMC iteration, (adapted from the Queensland Nursing Council, 2009) of what comprises competence, the statutory body identied 3 J.R. Garside, J.Z.Z. Nhemachena / Nurse Education Today xxx (2012) xxxxxx Please cite this article as: Garside, J.R., Nhemachena, J.Z.Z., A concept analysis of competence and its transition in nursing, Nurse Educ. Today (2012), doi:10.1016/j.nedt.2011.12.007 www.ATIBOOK.ir it as: The combination of skills, knowledge, and attitudes, values and technical abilities that underpin safe and effective nursing practice and interventions (NMC, 2010b, p.45). This denition extends the work of Gonczi et al. (1993) that conceptualised competence as the bringing together of several attributes in a way that specically addresses the detailed needs of those undergoing an educational experience for their profession. In comparison with nursing, the medical profession has been somewhat more emphatic and Epstein and Hundert (2002) identied the medical attitude to competence that was described as follows: Professional competence is the habitual and judicious use of com- munication, knowledge, technical skills, clinical reasoning, emo- tions, values and reection in daily practice for the benet of the individual and community being served. (Epstein and Hundert, 2002, p. 288) Patients' View The advent of greater patient and public involvement in the NHS in this century has seen reference competence being something on which patients should have a view (Milburn, 2003). Little empirical work exists from the patients' perspective but Calman (2006) under- took a small-scale qualitative study with 27 service-users and investi- gating their views of nurses' competence. They described the foundations of competent nursing practice to be technical care and nursing knowledge. The service-user saw it a priority for these quali- ties to be demonstrated as a sign of nursing competence. An emphasis by them was also placed on the ability to protect and safe guard pa- tients in their care. Such was the concern for technical competency that it surpassed in the respondents estimation, the emphatic and interpersonal skills of the nurse in its ranking of importance. Competence Descriptors While competence has a deep traditional place within nurse education, it has been suggested that other descriptors such as per- formance and capability provide a more sophisticated denition of what should be sought in the qualifying practitioner (Eraut, 1994). Both performance and capability clearly relate to competence and the terms are often used interchangeably and this has been some- thing observed to be semantically confusing (Watson et al., 2002). Performance is concerned with the demonstrated ability to do something and should be directly observable (Gonczi et al., 1993). Performance may be required to demonstrate competence but the debate whether performance may wholly demonstrate competence remains an unresolved conundrum on which the jury is still out (Eraut, 1998). Underpinning knowledge has been recognised as a signicant feature in most denitions of competence, thus, indicating that competence requires the integration of and collaboration between theory and practice (Jarvis et al., 2003). Assessing cognitive processes, by denition, cannot be visually observed and therefore, other mechanisms than the naked eye are required to assess perfor- mance and the evaluation of professional practice. Competence is similarly, not directly observable. It therefore, may be only partly inferred from performance (Gonczi et al., 1993). Consequently, it is argued that the assessment of performance should take place in a natural or near natural setting as required for the job (Eraut, 1994). This raises the challenge to nurse educators that assignments and ex- aminations demonstrate knowledge and reasoning ability but that they may be capable of only partially assessing clinical performance. So without performance evidence, judgements of competence may be thought unreliable and to lack credibility. Competence therefore, should be the combination and integration of performance and capability. Capability may provide a basis for developing future com- petence and is concerned with the knowledge and skills to enable performance potential in a wider range of situations than those directly observed. Essentially capability is knowledge in use the quality of being capable is almost synonymous with competence without the normative connotation (Eraut, 1994, p.208). Assessment of Competence Competence in nursing is traditionally assessed through observa- tion of the student in clinical practice however, the key question being, what level of performance is to be demonstrated before the student achieves competence? Watson et al. (2002) reinforce this and concur that the challenge within assessment, given the varied denition of the concept, concerns the selection of assessment tools. The multiple instruments that are used for competence assessment raises the potential issue of each instrument's reliability and validity (Schoene and Kanusky, 2007). Reliability is determined if an assessment accurately and consis- tently evaluates the students performance or competence. For the writ- ten assessment to be reliable, it must remain at a consistently acceptable level over time regardless of how many people judge it. An assessment in the clinical setting, however, is a unique and compli- cated event that lives only in the memories of a mentor and the student being assessed (Nicklin and Kenworthy, 1996). Some judgements about professional practice to be reliable are difcult to justify in concrete terms and this is why student appeals against a judgement of failure is often upheld. Validity concerning the assessment of competence answers the question; does the particular mode of assessment measure what it set out to measure? This relates naturally to the sensitivity that the strategy has to the particular outcomes that it is attempting to calibrate. This may even be within this process a paradox in this quest for validity whereby the delity of the assessment, may result in a reduced demonstration of related performance or capability (Eraut, 1994). Dreyfus and Dreyfus (1980) identied what they termed the situational experience premise. They claim that skilled performance can be partially achieved through principles and theory learned in a classroom but that the critical context-dependant judge- ment can be acquired only in live clinical practice. Written examina- tions and essays are only guaranteed to assess knowledge and this type of academic assessment it is argued, can rarely be capable fully of assessing practical competence (Eraut, 1994). In addition, the tra- ditional maxim in academia is to specify a pass mark and grading criteria to judge levels of knowledge but this becomes a more thorny issue when the process is used to assess competence. Most institutions consider the calibration of practice in this to be in- feasible and settle for a straight pass or fail decision. The assessment of applied knowledge and skills is an important requirement for competence of the RN yet there are concerns that exist about the extent to which CPD include and assess ongoing clin- ical competence (Manley and Garbett, 2000; Watson et al., 2002). In the UK in 2004, the Knowledge and Skills Framework (KSF) was launched (DH, 2004). This required all NHS non-medical, registered practitioners to demonstrate their ongoing professional updating and their ability to practice by demonstrating this ability against set competencies. The limitations of this in terms of its intentions and its effect on equitable remuneration have been questioned and imple- mentation of these polices has produced a gap between the intended policy and the actual practice of KSF in the NHS remains unacceptably wide (Brown et al., 2010, p.131). Competence is a context and time specic idea that requires the RN to be continually exposed to the particular area of competence, enabling them to maintain their claim to it. Eraut (1994) suggested that serious consideration should be given to date-stamping quali- cations linked to a system of 510 year updates. Continued exposure 4 J.R. Garside, J.Z.Z. Nhemachena / Nurse Education Today xxx (2012) xxxxxx Please cite this article as: Garside, J.R., Nhemachena, J.Z.Z., A concept analysis of competence and its transition in nursing, Nurse Educ. Today (2012), doi:10.1016/j.nedt.2011.12.007 www.ATIBOOK.ir and performance feedback provide for the continuous maintenance and development of condence and competency within the relevant clinical context. Competence should not be seen purely as the apti- tude for the healthcare practitioner to perform effectively once, but competence requires the practitioner to have the ability to replicate their performance to a satisfactory standard on each attempt of the required objective (Mason-Whitehead et al., 2008). Discussion The expectations and timing in the career of a competent practi- tioner may be quite varied from being t to practice, to being t for purpose to having attributes dened by Benner as that of the expert who has deep understandings, a vision of the possible options and has a well developed analytical ability (Benner, 1984). Is competence a prerequisite for the qualied practitioner which provides the plat- form for their transition to experienced practitioner or do we continue to measure the student nurse performance against this enigma that is competence? If so, this means that for nursing students to be compe- tent there needs to be a blend of requisite knowledge that they are able to demonstrate through essays and exams, and the necessary skills repertoire that they have gained through actual professional experi- ence, something conrmed repeatedly in the literature (Benner, 1984; Eraut, 1994; Epstein and Hundert, 2002). Deeper understanding of the view of the Service User as a key quality indicator is also central in this conundrum, justifying further exploration of this area. It is argued that there is too much professional freedom in dening nursing competence, which is compounded by lack of clarity about what nursing actually is and therefore why there is no agreed consen- sus by which nurses could judge what they know, what they should knowand what they do not know (Bradshaw, 2000, p.319). This iden- tied the generally agreed, cognitive and affective attributes as well as the specic psychomotor of technical skills that are pre-requisites for the competent practitioner, while acknowledging the truism that, competency should not be measured by endless tasks but conversely competence should not be so broad that it is unachievable and mean- ingless (Cowan et al., 2005, p.362). Arguably however, Watson's (2002) statement of what is being considered as competence is simply not being incompetent may in practical terms provide a realistic platform for clarity and comparable application of the perplexing concept. Conclusion Walker and Avant's (2005) strategy for concept analysis, in its adapted form, did achieve its original intention of giving structure to the concept analysis process, yet the concept chosen for analysis has led to more questions than conclusions, thus supporting Paley's (1996) argument that concept clarication can be an arbitrary and vacuous exercise. This concept analysis has identied how inuential academics and professional bodies have attempted to provide context specic denitions of competence. This exploration has thus suc- ceeded in adding additional explanation and specicity to what com- petence and competency in nursing practice actually are. It is however, the existence of so many of these denitions, which has compounded the conundrum of what competence really is therefore, it is recognising that these elusive entities are unlikely to ever have a universally acceptable denition. Acknowledgments Sincere thanks to Professor Peter Bradshaw for his guidance and support. References Barnett, R., 1994. The Limits of Competence, Knowledge, Higher Education and Society. Open University press, Buckingham. Benner, P., 1984. From Novice to Expert: Excellence and Power in Nursing Practice. Mosby, London. Bradshaw, A., 2000. Editorial comments. Journal of Clinical Nursing 9 (3), 319320. 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