1. Manage GLP & lab safety.

- Zero accident.
- Strict compliance with GLP.
a. Customer complaint initial investigation reports were sent out to relevant departments within
24 hours.
b. Proper documentation of non-conformance reports (64 NC reports) were in place.
c. Attended training for basic maintenance of T90 salt analyser.
d. Assigned analytical instrument (T90 salt analyser) was maintained accordingly to avoid
downtime in the QC operations.
i. Verification was done quarterly on the instrument to ensure correct, repeatable and
reproducible results.
e. Calibration of instrument parts (burets) to ensure functionality was managed accordingly in
coordination with the supplier.
f. Maintenance of the instrument was managed accordingly in coordination with the supplier.

2. Ensure Release of F&N (Powder) shipment products in time.
- Total batches received in 2012: 6,518 (FG Powder).
a. 100% were released after compliance with product specification without delay.
b. Managed approximately 70 urgent batches and released without delay.
c. Deviations were managed accordingly with minimum impact on business.
i. 39 batches were internally rejected due to failure in product quality.
ii. 54 batches were restricted and recommended to salvage the concerned batches.

3. To ensure release of product without any QC error.
- 45 Product -quality-related external customer complaints (for FG Powder) were identified.
None/Zero were due to QC error/mistake.

4. Ensure all products shipped from Singapore meet the specification and/or in compliance with
accepted specific food safety requirements (including 1
st
time production).
- 100% of the products released were within specifications.
- Approx. 50 out-of-trend products were managed accordingly and were approved by customer prior
to release of the products.
- Revised/issued approx. 50 product specifications after trend analysis.
- Customer specific/special requirements were maintained and strictly complied.
- Managed products (including 1
st
time production) for micro & heavy metal analyses to ensure
compliance with standards and specification.
i. Approximately 450 products were monitored for annual Micro & Heavy metals.

5. Ensure that there is no major non-conformance (NC) related to QC in external audits by
external agencies and customer.
- No major/minor non-conformance was identified due to QC mistakes in any external audits by
external agencies and customers.


6. Manage internal rejections as per local SOP/work instructions.
- 64 non-conformance reports were issued in 2012; 54 for rejected and restricted production batches;
and 10 for trial batches and product revisions.
i. No delays in the issuance of NC for the rejected and restricted powder products.
ii. 100% NCs for the rejected and restricted powder products were closed.