Pos PP1

CUSTOMER FEEDBACK FORM

Office :
Feedback Ref no :
Date/ Time :

Type of feedback Inquiry Request Complaint Suggestion Claims

Channel Walk in Telephone Fax/ email/ mail


Customer/Sender Name Recipient Name

Address Address




MyKad/Passport MyKad/Passport

Contact No Contact No

Email Email

Information feedback

Type of service Mail Parcel Registered Counter

Pos Ekspres PosLaju Others Please specify:

Item Reference No:

Details of feedback: (Kindly provide the contents of the item)












Customers signature :

Attended by (Name & Staff no.) :



(Note - If the goods are delivered by Register, Parcel or Poslaju services, please attach receipt of posting, along with this feedback form.)
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Customers copy

Feedback ref no: Office Chop / Date


Your feedback is valuable for us to improve our service
Any inquiries, kindly contact the Customer Care Department, Level 6, Pos Malaysia Bhd, Dayabumi Complex, 50670, Kuala Lumpur
or email us at care@pos.com.my or contact Posline 1 300 300 300





Pos PP1 (back)

L



Date of posting

Posted at (state/country of origin) To: (receiving country)

Postage rate paid Item weight

Contents Bank account holder

Destination postcode Bank account number

Amount to be claimed (RM) Name of Bank

Is your item insured? Yes No If yes, please state sum insured (RM):

For claim purposes, please attach consignment notes, copy of MyKad/Passport and related invoices as references.

I understand and agree with the terms and conditions of Pos Malaysia. Pos Malaysia has the right to reject any claims not in accordance with the
stipulated terms and conditions. The decisions made by Pos Malaysia are deemed final.
* Only the Sender is allowed to make claims. However should the Receiver wish to make any claims, additional supporting documentations are
needed i.e. copy of the Sender Mykad / Passport and a letter of authorization from the sender.
**Postage rate will not be refundable for cancelled posting if the request is made after the posting date.


Customers signature: Date:
( )
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Brief description by Operation Office:





Signature: Date: Mel Delivery Office/PPL:
( )

For office use only

PR (RTS) PR (D) DMG Lost (P) Lost (T) Others:

Claims processed Claims rejected: claims made after 30 days from the date of posting

Action by: Pos Malaysia Insurance

Pos Malaysia liability: Insurance liability:

Comment: Comment:




Date: Date:

CLAIMABLE AMOUNT (RM)





THANK YOU FOR YOUR FEEDBACK




Damaged
Cancellation of posting **
Others
Please specify:
Lost