Career Summation Chakradhar Raju-91+9971854664

An astute leader with an overall experience of 15 years, in the training Industry

An effective communicator with honed people management, relationship
management, analytical and coordination skills
Acted as facilitator in attainment of Process Excellence
A keen planner, strategist and implementer with proven abilities in devising and
implementing training strategies aimed at sustaining profitability & cost-effectiveness
of business operations, SLA management, service delivery and compliance with
standards (as specified by the organization as well as the client).

Career Highlights

Name of Companies
Designation Tenure of service
Worked

Infosys Jaipur Manager-Training April 2004- Till date

Accenture India
Assistant Manager- Training Sep 2000 – January 2004
Bangalore

Glaxo India Pvt Ltd

Training Co Coordinator June 1992- Aug 2000
Chennai

Job Responsibilities

1. Plan departmental/functional training budgets, forecast costs and delegate

numbers as required by organizational planning and budgeting systems.
2. Assess relevant training needs for staff individuals and organization, in
consultation with departmental heads, including assessment methods and
measurement systems entailed.
3. Stay informed as to relevant skill and qualifications levels required by staff for
effective performance, and circulates requirements and relevant information to
the organization as appropriate.
4. Produce organizational strategy and plans to meet training and development
needs, and manage training delivery, measurement and follow-up as necessary.
5. Design training courses and programmes necessary to meet training needs, or
manage this activity via external provider(s).
6. Identify, select and manage external training and accreditation bodies, agencies
and providers necessary to deliver required training to appropriate standards.
7. Organise training venues, logistics, transport, accommodation as required to
achieve efficient training attendance and delivery.
8. Plan and deliver training courses personally.
9. Arrange for the maintenance of all necessary equipment and materials relating to
the effective delivery and measurement of training.
10. Recruit, manage and develop direct-reporting staff (if applicable).
11. Ensure all training activities and materials meet with relevant organizational and
statutory policies, including health and safety, employment and equality laws.
12. Monitor and report on activities, costs, performance, etc, as required.
13. Develop self, and maintain knowledge in relevant field at all times
Key Deliverables

 Planning-
Planning & Implementation for the complete training initiative.

 Training Calendar-
Creation, Maintenance & Implementation of annual training calendar

 Training Delivery-
Rolling out training programs to senior, middle and lower level management

 Conduct Training Programs-

Imparting training programs for new staff in various functions varying from Soft Skills,
customer care, technical training, processes and functions through and with reporting
trainers

 Evaluation & Analysis-

Making quarterly, half-yearly and annual evaluation of employee effectiveness using
training and performance evaluation matrices

 Review Mechanism-
Finding performance gaps through quarterly audits for specific trained units

 Rejuvenate & Refresh-

Planning refresher programs for all levels of the organization

 Cyclical Training System-

Built a new training system of trained trainer for remote locations to avoid lapse of
training and make sure of training continuity is maintained.

 Decentralize with a Centralized Focus-

Initiated decentralized training systems and practices in order to increase exposure
for the target trainees.

 Structured & Participatory Training Programs-

Fixed a structure for technical training by creating a rotational program with
complete involvement of the technical specialists of respective departments and
thereby create more accountability of the technical function.

 Content Development-
Developed time bound training modules and programs for sales, customer care, Tele
marketing and Retention.

 Retention Based Training-

Built and implemented training programs for existing frontline sales force and
customer care professionals to reduce attrition and create more performers.

 Systematic & Focused Training-

Established a complete training cycle for 7 functional areas separately and finalized
on separate training processes for each broad function.

Computer Skills

Advanced Skills in MS Word, Excel and Power Point

Language Skills
English, Hindi, Telegu and Tamil

Memberships

QAI Member
Green Belt Training

Educational Qualifications

Bsc Botany from Madras Christian College

Visa

Delivering Training at site Oman, Dubai and B1 B2 USA Visa

Personal details

E-mail :rajuchakradhar@hotmail.com
Date of birth :19/08/1971
Marital status :Married
Children :1(One)
Passport No :F8517426