3.

2 DATA ANALYSIS AND INTERPERTION

3.2.1 Table showing the age of the Respondent
Age (in years) No of Respondents Percentage
Less than 21 6 3
21 30 41 20.5
31 40 82 41
41 50 45 22.5
More than 50 26 13
Total 200 100

Findings:
It is found that, 3% of the respondents are in the age group of Less than 21 years, 20.5% of
the respondents are in the age group in between 21 30 years, 41% of the respondents are in
the age group in between 31 40 years, 22.5% of the respondents are in the age group in
between 41 50 years, 13% of the respondents are in the group of More than 50 years.
Inference:
It is inferred that majority of respondents are in the age group of in between 31 -40 years.
3.2.1 Chart showing the age of the Respondents

0
20
40
60
80
100
Less
than 21
21 30 31 40 41 50 More
than 50
Age of Respondents
No.of Respondents
3.2.2 Table showing the gender of the respondents
Gender No. of Respondent Percentage
Male 168 84
Female 32 16
Total 100 100

Findings:
In the above table it is understood that 84% of the respondents are Male and 16% of the
respondents are Female.
Inference:
It is inferred that majority of respondents are male.

3.2.2 Chart showing the gender of the respondents



168
32
Gender of the Respondents
Male
Female
3.2.3 Table showing the occupation of the respondents
Occupation No of Respondents Percentage
Students 6 3
Business 74 37
Salaried 58 29
Professional 36 18
Other 26 13
Total 200 100

Findings:
In the above table it is understood that, 3% of the respondents are students, 37% of the
respondents are businessman, 29% of the respondents are salaried person, 18% of the
respondents are doing professional, and 13% of the respondents are other categories.
Inference
It is inferred that majority of respondents are business person.
3.2.3 Chart showing the occupation of the respondents

0
10
20
30
40
50
60
70
80
Occupation of the Respondents
no.of.respondents
3.2.4 Table showing the monthly income of the respondent
Monthly income(Rs) No of
Respondents
Percentage
Below 20,000 32 16
20,000 30,000 56 28
30,001 40,000 47 23.5
40,001 50,000 29 14.5
Above 50,000 36 18
Total 200 100
Findings:
It is found that, 16% of the respondents are comes under the monthly income of below
20,000, 28% of the respondents are comes under the income in-between 20,000- 30,000,
23.5% of the respondents are comes under the income in-between 30,001-40,000, 14.5% of
the respondents are comes under the income in-between 40,001-50,000, 18% of the
respondents are comes under the monthly income of above 50,000.
Inference:
It is inferred that majority of respondents are comes under the income in-between 20,000-
30,000.
3.2.4 Chart showing the monthly income of the respondent

16%
28%
23%
15%
18%
Age of the Respondents
Below 20,000
20,000 30,000
30,001 40,000
40,001 50,000
3.2.5 Table showing how long respondents trading in stock market
Factors No. of Respondents Percentage
Less than 1year 38 19
1-2 years 72 36
2-5 years 35 17.5
More than 2 years 55 27.5
Total 200 100

Findings:
It is found that, 19% of the respondents are trading less than 1 year in the stock market, 36%
of the respondents are trading between 1-2 years in stock market, 17.5% of the respondents
are trading between 2-5 years in stock market and 27.5% of the respondents are trading more
than 2 years in the stock market.
Inference:
It is inferred that majority of respondents are involved in trading between 1-2 years in stock
market.
3.2.5 Chart showing how long respondents trading in stock market

0
10
20
30
40
50
60
70
80
Less than
1year
1-2 years 2-5 years More than 2
years
Series1
3.2.6 Table showing the percentage of income invested in stock market
Factors No of Respondents Percentage
Up to 10% 58 29
11-20% 62 31
21-50% 49 24.5
Above 50% 31 15.5
Total 200 100

Findings:
It is found that, 29% of the respondents are investing up to 10% of their monthly income,
31% of the respondents are investing up to 11-20% of their monthly income, 24.5% of the
respondents are investing 21-50% their monthly income and 15.5% of the respondents are
investing above 50% their monthly income.
Inference:
It is inferred that majority of respondents ate investing up to 11-20% of their monthly
income.
3.2.6 Chart showing the percentage of income invested in stock market


0 20 40 60 80
Up to 10%
11-20%
21-50%
Above 50%
N
o
.

o
f

R
e
s
p
o
n
d
e
n
t
s

3.2.7 Table showing the frequency of respondents trading
Frequency No Of Respondents Percentage
Daily trading 47 23.5
Weekly 61 30.5
Monthly 33 16.5
Quarterly 39 19.5
Half-yearly 20 10
Total 200 100

Findings:
In the above table it is understood that, 23.5% of the respondents are said that daily trading,
30.5% of the respondents are said that weekly trading, 16.5% of the respondents are said that
monthly trading, 19.5% of the respondents are said that every quarterly trading and 10% of
the respondents are said that half-yearly trading.
Inference:
It is inferred that majority of respondents are said that weekly trading.
3.2.7 Chart showing the frequency of respondents trading

0
50
100
N
o
.

o
f

R
e
s
p
o
n
d
e
n
t
s

3.2.8 Table showing the respondents perception about stock market
Perception No Of Respondents Percentage
High risk and high return 42 21
High risk and low return 93 46.5
Moderate 53 26.5
Low risk and high return 12 6
Low risk and low return 0 0
Total 200 100
Findings:
It is found that, 21% of the respondents are said that their perception in high risk and high
return, 46.5% of the respondents are said that their perception is high risk and low return,
26.5% of the respondents are said that their perception is Moderate, 6% of the respondents
are said that their perception is low risk and low return.
Inference:
It is inferred that majority of respondents are said that their perception is high risk and low
return.
3.2.8 Chart showing the respondents perception about stock market


0
50
100
High risk
and high
return
High risk
and low
return
Moderate
Low risk
and high
return
Low risk
and low
return
N
o
.

o
f

R
e
s
p
o
n
d
e
n
t
s

U-Test
Comparative analysis on perception about stock market future market condition
X 42 93 53 12 0
Y 23 57 78 33 9
COMBINED
RANKS
5 1 4 8 10
7 3 2 6 9

Ho: 1 = 2. There is no significant difference between Perception about stock market.
H1: 1 2. There is significant difference between future market condition.
U Statistic,

Where,

1
= 5;
2
=5
R1 = Sum of ranks of first sample = 5+1+4+8+10 = 28

R2 = Sum of ranks of second sample = 7+3+2+6+9 = 27

= 13
U = min(U1,U2)
U2 < U1
U = U2
Mean of U,

||

Table value = 1.96

Calculated value < Table value;
0.1044 < 1.96

Conclusion: Accept Ho
There is no significant difference between perception about stock market and future market
condition.


3.2.9 Table showing ways used for respondent to predict future market condition
Ways No. of Respondents Percentage
News 78 39
Advisor 28 14
Brokers 42 21
Reference group 52 26
Total 200 100

Findings:
It is found that 39% of respondents predict future market condition through news, 14% of
respondents predict through advisor, 21% of respondents predict through brokers and 26% of
respondent predict through reference group.
Inference:
It is inferred that majority of respondents predict future market condition through news.
3.2.9 Chart showing ways used for respondent to predict future market condition



0
50
100
News
Advisor
Brokers
Reference
group
N
o
.

o
f

R
e
s
p
o
n
d
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t
s

3.2.10 Table showing factors used to select a brokerage firm
Attribute No Of Respondents Percentage
Safety 52 26
Investment Advice 24 12
Easy Trading 27 13.5
Customer Service 53 26.5
Experience 31 15.5
Brand Name 13 6.5
Total 200 100

Findings:
In the above table it is understood that, 26% of the respondents are said that they preferring
for safety, 12% of the respondents are said that they preferring for investment advice, 13.5%
of the respondents are said that they preferring for easy trading, 26.5% of the respondents are
said that they preferring for customer service, 15.5% of the respondents are said that they
preferring for experience and 6.5% of the respondents are said that they preferring for brand
name.
Inference:
It is inferred that majority of respondents are said that they preferring for customer service.
3.2.10 Chart showing factors used to select a brokerage firm

0
20
40
60
Safety
Investment
Advice
Easy
Trading
Customer
Service
Experience Brand
Name
N
o
.

o
f

R
e
s
p
o
n
d
e
n
t
s

KOLMOGOROV TEST
Null hypothesis:
H
o
: There is no significant difference between the factors used to select a brokerage firm.
Here n = 6 G = 200
Ei = Oi = 200 = 33.33
n 6
Oi Cum Oi Cum Oi = pi
G
Ei Cum Ei CumEi = qi
G
| pi - qi |
52 52 0.26 33.33 33.33 0.17 0.19
24 76 0.38 33.33 66.66 0.33 0.05
27 103 0.52 33.33 99.99 0.50 0.02
53 156 0.78 33.33 133.33 0.67 0.11
31 187 0.93 33.33 166.66 0.83 0.1
13 200 1 33.33 200 1 0

KS = Max { | pi qi | } = 0.19
Table value:
d.f = n = 6
At = 0.05, table value = 0.565
0.19 < 0.565
Calculated value < Table value
Accept H
o

Conclusion
There is no significant difference between the factors used to select a brokerage firm.
3.2.11 Table showing the source of awareness about Shriram Insight
Source No. of Respondents Percentage
Newspaper/Magazine 33 16.5
Television 7 3.5
Reference group 78 39
Brokers 61 30.5
Internet 21 10.5
Total 200 100

Findings:
It is found that 16.5% of the respondents are aware of the Shriram Insight through
newspaper/magazine, 3.5% of the respondents are aware through television, 39% of the
respondents are aware through reference group, 30.5% of the respondent are aware through
brokers, 10.5% of the respondents are aware through internet.
Inference:
It is inferred that majority of respondents are aware of the Shriram Insight through reference
group.
3.2.11 Chart showing the source of awareness about Shriram Insight

33
7
78
61
21
Newspaper/Magazine
Television
Reference group
Brokers
Internet
Karl Pearson correlation coefficient
Comparative analysis between awareness and overall satisfaction about Shriram Insight.
Awareness 33 7 78 61 21
Satisfaction 27 86 69 13 5

Karl Pearson r=

2

Where, X = Awareness
Y = Satisfaction
X Y X
2
Y
2
XY
33 27 1089 729 891
7 86 49 7396 602
78 69 6084 4761 5382
61 13 3721 169 793
21 5 441 25 105
x = 200 y = 200 X
2
= 11384 Y
2
= 13080 XY =7773

n = 5
r =

2

r = -0.05474
Conclusion
It can be concluded that there is a negative relationship between awareness and
satisfaction.

3.2.12 Table showing the respondents opinion about Shriram Insight
Opinion No. of Respondent Percentage
Very good 23 11.5
Good 57 28.5
Neutral 78 39
Bad 33 16.5
Very bad 9 4.5
Total 200 100

Findings:
It is found that 11.5% of the respondent have got very good opinion about Shriram Insight,
28.5% of the respondents have got good opinion, 39% of the respondent have got neutral
opinion, 16.5% of the respondents have got bad opinion and 4.5% of the respondents have
got very bad opinion.
Inference:
It is inferred that majority of respondents have got neutral opinion.
3.2.12 Chart showing the respondents opinion about Shriram Insight

0
20
40
60
80
Very
good
Good
Neutral
Bad
Very
bad
No. of Respondednt

3.2.13.1 Table showing that the respondents get investment advice from the brokers
Opinion No. of Respondents Percentage
Yes 174 87
No 26 13
Total 200 100


Findings:
It is found that 87% of the respondents get their investment advice from the brokers and 13%
of the respondents did not get any advice to make investment.
Inference:
It is inferred that majority of the respondents get investment advice from brokers.

3.2.13.1 Chart showing that the respondents get investment advice from the brokers



0 50 100 150 200
Yes
No

Interval estimation: Respondents get investment advice from the brokers
Formula:
Interval Estimation
No. of respondents who get investment advice from the brokers: 174
No. of respondents who not get investment advice from the brokers: 26
n= Sample size=200
p= Number of yes = 174 =0.87
Sample size 200
Q = 1-p =1-0.87 = 0.13

= 1.96 at 95% confidence level

Standard error = =

= 0.024
Interval estimation = P

= (0.871.96 (0.024)) = (0.87 0.04704) = (0.91704>p> 0.82296)


Conclusion:
Hence we conclude that 95% level of confidence, respondent get investment advice from
broker lies between 92% and 82%



StdError p
2

3.2.13.2 Table showing that the respondent whether satisfied with return
Opinion No. of Respondents Percentage
Yes 88 44
No 112 56
Total 200 100

Findings:
It is found that 44% of the respondents are satisfied with the return and 56% of the
respondents are not satisfied with the return.
Inference:
It is inferred that majority of the respondents are not satisfied with the return.

3.2.13.2 Chart showing that the respondent whether satisfied with return


0
50
100
150
Yes
No

Interval estimation: Respondents whether satisfied with return on investment
Formula:
Interval Estimation
No. of respondents who get investment advice from the brokers: 88
No. of respondents who not get investment advice from the brokers: 112
n= Sample size=200
p= Number of yes = 88 =0.44
Sample size 200
Q = 1-p =1-0.44 = 0.56

= 1.96 at 95% confidence level

Standard error = =

= 0.035
Interval estimation = P

= (0.441.96 (0.035)) = (0.44 0.0686) = (0.5086>p> 0.3714)


Conclusion:
Hence we conclude that 95% level of confidence, respondent are satisfied with the return on
investment lies between 51% and 37%



StdError p
2

3.2.12.3 Table showing that respondents are investing in the current market situation
Opinion No. of Respondents Percentage
Yes 72 36
No 128 64
Total 200 100


Findings:
It is found that 36% of the respondents are investing in current market situation and 64% of
the respondents are not investing in current market situation.
Inference:
It is inferred that majority of the respondent are not investing in current market situation.
3.2.12.3 Chart showing that respondents are investing in the current market situation


72
128
Yes No

Interval estimation: Invest in current market situation
Formula:
Interval Estimation
No. of respondents who get investment advice from the brokers: 72
No. of respondents who not get investment advice from the brokers: 128
n= Sample size=200
p= Number of yes = 72 =0.36
Sample size 200
Q = 1-p =1-0.36 = 0.64

= 1.96 at 95% confidence level

Standard error = =

= 0.034
Interval estimation = P

= (0.361.96 (0.034)) = (0.36 0.06664) = (0.42664>p> 0.29336)


Conclusion:
Hence we conclude that 95% level of confidence, respondents are investing in current market
situation lies between 43% and 29%



StdError p
2

3.2.12.4 Table showing that the respondents have faced any problem after making
investment
Opinion No. of Respondents Percentage
Yes 91 45.5
No 109 54.5
Total 200 100


Findings:
It is found that 45.5% of respondents have face problem after making investment and 54.5%
of respondents have not faced any problem after making investment.
Inference:
It is inferred that majority of the respondents have not faced any problem after making
investment.
3.2.12.4 Chart showing that the respondents have faced any problem after making
investment


80
85
90
95
100
105
110
115
Yes No
N
o
.
o
f

R
e
s
p
o
n
d
e
n
t
s


Interval estimation: Respondents have faced any problem after making investment
Formula:
Interval Estimation
No. of respondents who get investment advice from the brokers: 91
No. of respondents who not get investment advice from the brokers: 109
n= Sample size=200
p= Number of yes = 91 =0.46
Sample size 200
Q = 1-p =1-0.46 = 0.54

= 1.96 at 95% confidence level

Standard error = =

= 0.035
Interval estimation = P

= (0.461.96 (0.035)) = (0.46 0.0686) = (0.5286>p> 0.3914)


Conclusion:
Hence we conclude that 95% level of confidence, respondent have faced any problem after
making investment lies between 53% and 39%



StdError p
2

3.2.13.5 Table showing whether the respondents have recommended Shriram Insight
for trading to any other.
Opinion No. of Respondents Percentage
Yes 127 63.5
No 73 36.5
Total 200 100


Findings:
It is found that 63.5% of the respondents have recommended Shriram Insight for trading and
36.5% of the respondents have not recommended Shriram Insight for trading.
Inference:
It is inferred that majority of the respondents have recommended Shriram Insight for trading.
3.2.13.5 Chart showing whether the respondents have recommended Shriram Insight
for trading to any other.


0
20
40
60
80
100
120
140
Yes No
N
o
.

o
f

R
e
s
p
o
n
d
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n
t
s


Interval estimation: Recommended Shriram Insight for trading to any other
Formula:
Interval Estimation
No. of respondents who get investment advice from the brokers: 127
No. of respondents who not get investment advice from the brokers: 73
n= Sample size=200
p= Number of yes = 127 =0.64
Sample size 200
Q = 1-p =1-0.64 = 0.36

= 1.96 at 95% confidence level

Standard error = =

= 0.034
Interval estimation = P

= (0.641.96 (0.034)) = (0.64 0.06664) = (0.70664>p> 0.57336)


Conclusion:
Hence we conclude that 95% level of confidence, respondent have recommended Shriram
Insight for trading to any other lies between 71% and 57%



StdError p
2

3.2.13.6 Table showing that trading through Shriram Insight is secure.
Opinion No. of Respondents Percentage
Yes 184 92
No 16 8
Total 200 100


Findings:
It is found that 92% of the respondents have said trading through Shriram Insight is secure
and 8% of the respondents have said trading through Shriram Insight is not secure.
Inference:
It is inferred that majority of the respondents have said trading through Shriram Insight is
secure.

3.2.13.6 Chart showing that trading through Shriram Insight is secure



0
100
200
Yes
No
N
o
.

o
f

R
e
s
p
o
n
d
e
n
t
s


Interval estimation: Trading through Shriram Insight is secure
Formula:
Interval Estimation
No. of respondents who get investment advice from the brokers: 184
No. of respondents who not get investment advice from the brokers: 16
n= Sample size=200
p= Number of yes = 184 =0.92
Sample size 200
Q = 1-p =1-0.92 = 0.08

= 1.96 at 95% confidence level

Standard error = =

= 0.019
Interval estimation = P

= (0.921.96 (0.019)) = (0.92 0.03724) = (0.95724>p> 0.88276)


Conclusion:
Hence we conclude that 95% level of confidence, trading through Shriram Insight is secure
lies between 96% and 88%



StdError p
2

3.2.13.7 Table Showing Whether the respondents are aware of the regulation that are
framed by SEBI
Opinion No. of respondents Percentage
Yes 139 69.5
No 61 30.5
Total 200 100

Findings:
It is found that 69.5% of the respondents are aware of the regulation that are framed by SEBI
and 30.5 % of the respondents are not aware of the regulation that are framed by SEBI.
Inference:
It is inferred that majority of the respondents are aware of the regulation that are framed by
SEBI.

3.2.13.7 Chart Showing Whether the respondents are aware of the regulation that are
framed by SEBI


0
50
100
150
Yes
No
N
o
.

o
f

R
e
s
p
o
n
d
e
n
t
s


Interval estimation: Awareness of the regulation that are framed by SEBI
Formula:
Interval Estimation
No. of respondents who get investment advice from the brokers: 139
No. of respondents who not get investment advice from the brokers: 61
n= Sample size=200
p= Number of yes = 139 =0.70
Sample size 200
Q = 1-p =1-0.70 = 0.30

= 1.96 at 95% confidence level

Standard error = =

= 0.032
Interval estimation = P

= (0.701.96 (0.032)) = (0.70 0.06272) = (0.76272>p> 0.63728)


Conclusion:
Hence we conclude that 95% level of confidence, awareness of the regulation that are framed
by SEBI lies between 76% and 64%



StdError p
2

3.2.14 Table showing the respondents trading through stock brokers is easier
Opinion No. of Respondents Percentage
Strongly agree 41 20.5
Agree 72 36
Stable 38 19
Disagree 32 16
Strongly Disagree 17 8.5
Total 200 100

Findings:
It is found that 20.5% of respondents strongly agree that trading through stock brokers is
easier, 36% of the respondents agree that trading is easier, 19% of the respondents disagree
that trading through stock brokers is easier and 8.5% of the respondents strongly disagree that
trading through stock brokers is easier.
Inference:
It is inferred that majority of respondents agree that trading through stock brokers is easier.
3.2.14 Chart showing the respondents trading through stock brokers is easier

0
10
20
30
40
50
60
70
80
0 1 2 3 4 5 6
N
o
.

o
f

R
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s
p
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3.2.15 Table showing the reason of preferring Shriram Insight
Attributes No Of Respondents Percentage
Low brokerage 106 53
Customer service 33 16.5
Free depository a/c 28 14
Safety 17 8.5
Quality advice 7 3.5
Market updates 9 4.5
Total 200 100

Findings:
It is founded that 53% of the respondents are said that low brokerage, 16.5% of the
respondents are said that customer service, 14% of the respondents are said that free
depository a/c, 8.5% of the respondents are said that safety, 3.5% of the respondents are said
that quality advice, 9% of the respondents are said that market update.
Inference:
It is inferred that majority of respondents are said that they preferring for low brokerage.
3.2.15 Chart showing the reason of preferring Shriram Insight

0
20
40
60
80
100
120
N
o
.

o
f

R
e
s
p
o
n
d
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t
s

3.2.16 Table showing the factors which influence investors to invest in stock market



Weighted average= weighted total/total weight
weighted total=[(r1*w1)+(r2*w2)+(r3*w3)+(r4*w4)+(r5*w5)+(r6*w6)]
Applying weighted average method:
Volatility = 26*6+29*5+38*4+32*3+31*2+44*1 = 31.1905
21
Growth prospect = 47*6+39*5+32*4+37*3+24*2+21*1 = 37.381
21
Transparency = 43*6+40*5+36*4+23*3+28*2+30*1= 36.0476
21
Flexible investment
Opportunities = 32*6+36*5+29*4+27*3+34*2+42*1 = 32.3333
21
Effective hedging = 20*6+26*5+34*4+39*3+32*2+49*1 =29.3333
21
Regulation = 32*6+30*5+31*4+42*3+51*2+14*1 = 33.7143
21
FINDING:
It is found that volatility have been ranked 5
th
, growth prospect have been ranked 1
st
,
transparency have been ranked 2
nd
, flexible investment opportunities have been ranked 4
th
,
effective hedging have been ranked 6
th
and regulation have been ranked 3
rd
.
INFERENCE
It is inferred that growth prospect is ranked 1
st
.

Factors
Rank
1
Rank
2
Rank
3
Rank
4
Rank
5
Rank
6
Total Avg
Weight
Rank
Weight 6 5 4 3 2 1

Volatility 26 29 38 32 31 44
200 31.1905 5
Growth prospect 47 39 32 37 24 21
200 37.381 1
Transparency 43 40 36 23 28 30
200 36.0476 2
Flexible investment
opportunities
32 36 29 27 34 42
200 32.3333 4
Effective hedging 20 26 34 39 32 49
200 29.3333 6
Regulation 32 30 31 42 51 14
200 33.7143 3
3.2.18 Table showing the satisfaction level of respondents about Shriram Insight

Highly
Satisfied Satisfied Neutral Dissatisfied
Highly
Dissatisfied
Right
Advice 32 29 46 58 35

Transaction
speed 38 48 51 45 18

Reliability 27 44 53 60 16
Easy
trading 48 56 42 35 19
Market
update 36 42 59 46 17
Customer
service 47 40 48 39 26

Brokerage 52 49 50 37 12


ONE WAY ANOVA:
S.No 5 4 3 2 1
1 32 29 46 58 35
2 38 48 51 45 18
3 27 44 53 60 16
4 48 56 42 35 19
5 36 42 59 46 17
6 47 40 48 39 26
7 52 49 50 37 12
Ci
280
308 349 320 143 1400
Ci
2
78400 94864 121801 102400 20449
Ni 7 7 7 7 7
Ci
2
/Ni 11200 13552 17400.14 14628.57 2921.286 59702

NULL HYPOTHESIS:
H
O
: There is no significance difference between the facilities provided.
ALTERNATE HYPOTHESIS:
H
1
: There is a significance difference between the facilities provided.
PROCEDURE:
I. Number of all items (N)= 35,
Number of columns(c) = 5
N-c=30 c-1=4
Grand Total Ti= 1400
II. Correction factor C.F = T
i
2
/N
1400
2
/35 = 56000

III. X
ij
2
= 32
2 +
29
2
+ ..+ 12
2

= 61762
IV. Total sum of squares (TSS) = X
ij
2
- C.F
= 61762 - 56000
TSS= 5762
V. Column sum of squares= X
2 /
c
i
- C.F
= 59702 - 56000
CSS = 3702

VI. Error sum of Squares =TSS CSS
= 5762-3702
ESS = 2060

Table 3.2.19 c one way ANOVA table
Source of
Variation
Sum of
Squares
Degrees of
Freedom (d.f)
Mean Sum of Square
(MSS)

F-ratio
Treatment
between
Columns
CSS = 3702 c-1 =4

M
1
=CSS/c-1
= 926


F
C
= M
1
/M
2

=926/69
=13.42
Residual or
Error
ESS= 2060 N-c = 30
M
2
=ESS/N-c
= 69

Table value = df (1, 2) = (Nr n-1, Dr n-1)
= (C-1), (N-C)
= 4, 30
Table value = 2.9
Level of significance =5%
Calculated value = 1.216
Calculated Value < Table Value
FINDINGS:
From the above analysis it was observed that calculated value 1.216 is lesser than
table value 2.9. Hence the null hypothesis is accepted. Hence, there is no significance
difference between the facilities provided at Serco.
3.2.18 Table showing the overall of satisfaction of respondent about Shriram Insight.
Opinion No of respondents Percentage
Highly satisfied 27 13.5
Satisfied 86 43
Neutral 69 34.5
Dissatisfied 13 6.5
Highly dissatisfied 5 2.5
Total 200 100

Findings:
It is founded that, 13.5% of the respondents are said that highly satisfied, 43% of the
respondents are said that satisfied, 34.5% of the respondents are said that neutral, 6.5% of the
respondents are said that dissatisfied, 2.5% of the respondents are said that highly
dissatisfied.
Inference:
It is inferred that majority of the respondents are said that satisfied.
3.2.18 Chart showing the overall of satisfaction of respondent about Shriram Insight

0
20
40
60
80
100
No of respondents