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RMAN & Media Manager

Troubleshooting Guide

An Oracle White Paper
March 2005




RMAN & Media Manager Troubleshooting Guide
Executive Overview.......................................................................................... 3
Overview of RMAN & Media Manager ........................................................ 3
Media Manager Components ................................................................. 4
How RMAN works with Media Manager Software............................ 4
Troubleshooting Steps...................................................................................... 7
1. Check Media Manager Initialization ................................................. 7
Media Manager Integration Troubleshooting................................................... 8
Additional Media Manager Resources ........................................................... 10
2. Determine if OS Backups Using the Media Manager work........ 10
3. Perform Disk and SBT Test Disk Backups ................................... 10
4. Isolate the Server Process from the SBT Library ......................... 11
5. Check the RMAN Error Message Stack......................................... 12
6. Troubleshoot OS Error Codes........................................................ 13
7. Check RMAN and Media Manager Logs....................................... 13
Trace files in USER_DUMP_DEST directory of target database.................... 13
Sbtio.log in USER_DUMP_DEST directory.......................................... 15
Media Manager Logs.................................................................................... 16
8. Diagnose SBT Function Errors....................................................... 16
SBTINIT and SBTINIT2 Failures ................................................................ 16
SBTOPEN or SBTBACKUP Failures........................................................... 16
SBTOPEN or SBTRESTORE Failures......................................................... 17
SBTWRITE or SBTREAD Failures.............................................................. 17


RMAN & Media Manager Troubleshooting Guide Page 2
RMAN & Media Manager Troubleshooting Guide
EXECUTIVE OVERVIEW
Recovery Manager (RMAN) is the single tool for guaranteed, efficient, manageable
Oracle database backup and recovery. RMAN integrates with leading 3
rd
party
backup vendors for backup to tape, via the System Backup to Tape (SBT) API.
These backup vendors have implemented interfaces to their products using the
API, allowing RMAN to drive backups to and restores from tape. More
information on these vendors can be found in the Oracle Backup Solutions
Program.
This paper presents an overview of the RMAN environment and how it interacts
with the media manager, followed by common troubleshooting procedures when
integrating and working with 3
rd
party media managers. Skip to media manager-
specific troubleshooting by going here.
OVERVIEW OF RMAN & MEDIA MANAGER
The high-level environment can be depicted as follows:










To store backups on tape, RMAN requires media manager software, a third party
software program that writes, reads, and manages sequential media such as tapes to
backup and recover data. In the case of backup, RMAN starts the Oracle Server
session which reads data and sends it to the media manager which writes the data
to the tape device. In the case of restore, the media manager software reads the data
RMAN & Media Manager Troubleshooting Guide Page 3
from the tape and sends it to the Oracle Server session which restores data to the
disk.
The SBT API is the interface through which RMAN interacts with the media
manager. The API defines the functions that create backup files, write to/read from
the backup media, and search for/remove backup files. Management of backup
devices and media is handled by the media manager, and is outside the scope of the
SBT API.
Media Manager Components
Media manager software products can vary widely in breadth of functionality.
However, there is a set of typical components shared by most media managers, and
they are described below.
Device Agent
This component writes/reads data to/from a backup device (e.g., tape drive).
Robot Agent
This component receives commands from the device agent and controls the
robotic interface to load and unload tapes.
Disk Agent
This component is responsible for reading the data from disk and sending it to the
Device Agent. When integrated with RMAN, this component is the media
management library (known in Unix as libobk.so and in Windows as
ORASBT.DLL).
Media Management Database
This is a database which contains metadata about backups and media. For example,
it stores Media IDs, bar-codes, and location of the tapes.
Session Manager
This component controls the transfer of backup and restore data. Some products
have this component in a separate process and some integrate it with the Device
Agent.
How RMAN works with Media Manager Software
The core of the RMAN and media manager software integration is the media
management library, supplied by the backup vendor. This library contains an
implementation of the SBT API functions, and is linked in with the Oracle server
binary. In Oracle 8.1.6 and below versions, the library must be explicitly linked in
with the Oracle server binary before starting RMAN. In Oracle 8.1.7, the library is
implicitly loaded by the OS on the start of the Oracle server session. In Oracle9i
and 10g, the library is automatically loaded when RMAN channels are allocated.
RMAN & Media Manager Troubleshooting Guide Page 4
Oracle calls these SBT functions to back up and restore data files to and from
media controlled by the media manager. When performing backups or restores, the
RMAN client connects to the target instance and directs the instance to talk to the
media manager. No direct communication occurs between the RMAN client and
the media manager; all communication occurs on the target instance.
Backup Session Flow (SBT v2.0)
The following steps are taken upon a SBT backup to tape device:
1. RMAN connects to the Oracle server and starts a server session, for each
allocated channel.
2. When started, the Oracle server session initialize the media management
software. This is done by calling sbtinit(). This function gives the
media management software an opportunity to initialize itself,
acknowledge this with RMAN, and return any initialization text. For
example, the media management software can return text about its version,
which is then displayed to RMAN output (message RMAN-08526):
RMAN-08030: allocated channel: ORA_SBT_TAPE_1
RMAN-08500: channel ORA_SBT_TAPE_1: sid=8
devtype=SBT_TAPE
RMAN-08526: channel ORA_SBT_TAPE_1: VERITAS NetBackup
for Oracle8 - Release 3.4GA
Sbtinit() also returns the version of SBT API supported by this
media manager. This information is displayed in the RMAN output
(message RMAN-08503):
RMAN-08503: piece handle=3mckj4i8_1_2 comment=API
Version 2.0,MMS Version 3.2.0.0
3. After a successful sbtinit(), then the Oracle will call sbtinit2().
Sbtinit2() is called by RMAN to supply additional information to
the media management software that was not supplied to sbtinit().
For example, this additional information could be ENV values in an
ALLOCATE CHANNEL PARMS statement.
4. The Oracle session calls sbtbackup() to create a backup piece.
Specifically, the Session Manager reads the Media Management Database,
starts the appropriate Device Agents for writing, and loads the tapes for
backup.
5. The Oracle session starts reading the input files (datafiles, archive logs or
control files). The data is sent to the media manager via sbtwrite2()
API call, which writes the data to tape. A typical media manager library
may copy data to its internal buffers. When the buffers are exhausted, the
data is sent to the Device Agent which writes it to tape.
RMAN & Media Manager Troubleshooting Guide Page 5
6. When the Oracle session finishes the backup piece, it calls
sbtclose2() to close writing process. The media manager flushes any
buffered data to the tape and all data previously written via sbtwrite2()
are permanently stored on the tape. In order words, the sbtclose2()
instruct the media manager to commit data on the tape. On this step, a
typical media manager library will send all data which are still in the
internal buffers to the Device Agent and wait until all the data are on the
tape.
7. The Oracle session then calls sbtinfo2() to check whether the
backup piece is stored in the media manager database. The sbtinfo2()
function asks the media manager to return the mediumID, location, and
expiration time of the tape where the backup piece was stored.
8. When sbtinfo2() finishes, RMAN records the name of the backup
piece:
RMAN-08045: channel ORA_SBT_TAPE_1: finished piece 1 at
MAR 13 2001 08:48:12
RMAN-08503: piece handle=41ckj865_1_1 comment=API
Version 2.0,MMS Version 3.2.0.0
9. If there are additional pieces to backup, then the algorithm will continue
from step 4.
10. After the Oracle session finishes backing up all its piece data, it will call
sbtend(). In this function, the media management software cleans up
and release resources. After sbtend() returns, the RMAN channel is
released and the server session ends. A typical media manager will then
instruct the Session Manager to end the backup session and unload the
tapes.
Restore Session Flow (SBT v2.0)
The following steps are taken upon a SBT restore to disk from tape device:
1. RMAN connects to Oracle Server and starts a server session for each
allocated channel in use
2. When started, the Oracle Server session initializes the media management
software. This is done by calling sbtinit(). This is the same as step 2
from Backup Session Flow above.
3. Then the Oracle session calls the sbtrestore() in order to request the
backup piece from the media manager. Sbtrestore() tells the media
manager to find and load the tape containing the requested backup piece.
4. The Oracle server starts reading data from the media manager library by
calling sbtread2(). The data received from sbtread2()is then written to
the disk.
RMAN & Media Manager Troubleshooting Guide Page 6
5. When finished reading the backup piece, the Oracle server calls
sbtclose() to close it. Sbtclose() instructs the media manager to
stop reading data from the tape.
6. If there is more data to be restored, then the algorithm will continue from
step 4.
7. After each server session restores all of its data, will call sbtend(). In this
function, the media management software cleans up and releases
resources. After sbtend() returns, the RMAN channel will be released
and the server session will end. A typical media manager will instruct its
Session Manager to end the restore session and unload the tapes.
TROUBLESHOOTING STEPS
1. Check Media Manager Initialization
Get the entire RMAN log, and not just the RMAN Error Message Stack. Look for
messages identifying the Media Manager and version.
In Oracle8/8i, look for message RMAN-08526, for example:
RMAN-08526: channel t1: VERITAS NetBackup for Oracle8
Release 3.4GA (030800)
RMAN-08526: channel dev1: BMO v3.0
RMAN-08526: channel t1: Tivoli Data Protection for
Oracle: version 2.2.0.0
In Oracle9i, text messages will identify the Media Manager, for example:
channel dev_0: HP Open View OmniBack II
A.04.10/PHSS_28582/PHSS_28583
If the media manager is correctly identified in these messages, then it has been
successfully loaded and initialized. Continue to Step 5, Check the RMAN Error
Message Stack.
Otherwise, the following type of errors indicate the Media Manager is not correctly
integrated with Oracle:
In Oracle8:
ORA-19506: failed to create sequential file, name="X",
parms=""
ORA-27006: sbtremove returned error
Additional information: 7086
In Oracle8i:
ORA-19506: failed to create sequential file, name="X",
parms=""
RMAN & Media Manager Troubleshooting Guide Page 7
ORA-27006: sbtremove returned error
Additional information: 4110
In Oracle9i:
ORA-19557: device error, device type: SBT_TAPE, device
name:
ORA-27211: Failed to load Media Management Library
Additional information: 2
Any errors in SBT routines sbtinit(), sbtinit2(), sbtopen() or
sbtbackup() also indicate possible media manager integration or configuration
problems:
RMAN-10035 - ORA-19506: failed to create sequential
file,
ORA-27007: failed to open file
Additional information: 7009
Additional information: 1
ORA-19511: SBT error = 7009, errno = 0, sbtopen: can't
connect with media manager
RMAN-10031 - ORA-19624 occurred during call to
DBMS_BACKUP_RESTORE.BACKUPPIECECREATE
Another indication of problem with media manager integration is the following
message:
RMAN-08526: channel t1: WARNING: Oracle Test Disk API
ORA-19511: SBT error= 4110, errno = 0, BACKUP_DIR
environment variable is not set
The disk API can be used to test SBT routines without involvement from the
media manager. However, this message is an error since the channel is being
allocated for the media manager, but due to a problem with media manager
integration, the disk API is used, by default.
Media Manager Integration Troubleshooting
Ensure that the media management library is linked into Oracle correctly.
In Oracle8/8i:
RMAN expects the media manager module to be located in
$ORACLE_HOME/lib and to be called libobk.<suffix> (suffix varies
according to platform).
RMAN & Media Manager Troubleshooting Guide Page 8
The exception to this is on Solaris platforms running Oracle 8.1.6 where the
module is called libdsbtsh8.so. If running 32-bit Oracle on a 64-bit platform
check that a 32-bit version of the media manager module is being used.
The following steps will help troubleshoot:
a. Check the symbolic link:
Go to $ORACLE_HOME/lib. There should be a symbolic link between
libobk.<suffix> and the media manager module.
If there is not one, create one using:
% mv libobk.<suffix> libobk.sav
% ln -s <pathname to vendors MML module>
$ORACLE_HOME/lib/libobk.<suffix>
b. If Oracle8, relink the Oracle executable:
Solaris:
cd $ORACLE_HOME/rdbms/lib
make -f ins_rdbms.mk ioracle
LLIBOBK=/usr/lib/libobk.so LIBMM= LLIBMM=
HP:
cd $ORACLE_HOME/rdbms/lib
make -f ins_rdbms.mk ioracle
"LLIBOBK=/usr/lib/libobk.sl -lC" LIBMM= LLIBMM=
Digital Unix:
cd $ORACLE_HOME/rdbms/lib
make -f ins_rdbms.mk ioracle
LLIBOBK="/usr/lib/libobk.so" LIBMM= LLIBMM=
AIX:
cd $ORACLE_HOME/rdbms/lib
make -f ins_rdbms.mk ioracle
LLIBOBK=/usr/lib/libobk.a LIBMM= LLIBMM=
In Oracle9i:
Media management libraries (libobk.x) will be dynamically loaded when a
channel is allocated with type SBT_TAPE. Ensure that the libobk.x (where x
is the appropriate extension for the operating system) exists in the
$ORACLE_HOME/lib directory and that the $ORACLE_HOME/lib directory
is first in the LIBPATH (or LD_LIBRARY_PATH).
RMAN & Media Manager Troubleshooting Guide Page 9
Alternatively, media managers can be explicitly specified using the PARMS
parameter SBT_LIBRARY.
Media manager environment variables are passed to the Media Manager Layer via
the PARMS option of the ALLOCATE CHANNEL command, for example
allocate channel t1 type 'sbt_tape' PARMS
'ENV=(TDPO_OPTFILE=/tmp/tdopt.opt)';
Ensure that media manager environment variables, passed to the media manager
via the PARMS option of the ALLOCATE CHANNEL command, are complete and
syntactically correct.
Additional Media Manager Resources
Tivoli Storage Manager
TDP and RMAN Problem Resolution Tips (requires IBM.com registration
and IBM Tivoli customer number)
Note 125219.1: Integration of RMAN and ADSM Connect Agent for Oracle
Legato Networker
Note 208914.1: Quick Start for Legato Storage Manager Configuration and
Troubleshooting
HP Omniback
Note 77552.1: RMAN: Configuring HP Omniback with RMAN
VERITAS NetBackup
Note 209117.1: How to Install, Configure, Check and Troubleshoot
VERITAS NetBackup 4.5 for Oracle
NetBackup linking instructions
2. Determine if OS Backups Using the Media Manager work
This determines whether the basic components of the media manager are correctly
installed and configured. If the media manager operating system backup does not
work, then the problem is not related to the Oracle media manager module. Rather,
the problem is in the media manager installation and configuration. Check with
media manager vendor for troubleshooting.
3. Perform Disk and SBT Test Disk Backups
If media manager backups work, confirm that RMAN disk backup works:
run {
allocate channel d1 type disk;
backup validate datafile <datafile #, etc>;
RMAN & Media Manager Troubleshooting Guide Page 10
}
As a secondary check, take a backup using the SBT disk library. This makes the
same tape API calls that would normally be made to the Media Manager but the
actual physical backup is written to disk. The PARMS parameter BACKUP_DIR
must be set to the disk location where the backup pieces will be written.
For Oracle8/8i:
a. Shutdown all Oracle instances that use this $ORACLE_HOME.
b. Create symbolic link:
% cd $ORACLE_HOME/lib
% mv libobk.<suffix> libobk.<suffix>.save
% ln -s libdsbtsh8.<suffix> libobk.<suffix>
For Oracle8, relink Oracle as described in Media Manager Integration
Troubleshooting.
c. Perform disk backup
run {
allocate channel t1 type sbt format '%U';
parms='ENV=(BACKUP_DIR=/<backup_directory>)';
backup datafile <datafile #, etc>;
}
For Oracle 9i:
The SBT disk library can be loaded dynamically:
run {
allocate channel t1 type sbt format '%U';
parms='SBT_LIBRARY=oracle.disksbt,
ENV=(BACKUP_DIR=/<backup_directory)';
backup datafile <datafile #, etc>;
}
If the backup succeeds, all RMAN API calls are made correctly, and the errors lie
on the media manager side.
4. Isolate the Server Process from the SBT Library
The media manager can interfere with the reading of files performed by the Oracle
server session. This problem occurs because the media manager library is loaded by
the Oracle server process and the library shares all operating system resources
dedicated to the Oracle server process. For example, on rare occasions, the MML
RMAN & Media Manager Troubleshooting Guide Page 11
can mistakenly close data file descriptors opened by Oracle code in the server
process.
You should attempt to separate the process responsible for reading from the
process responsible for writing (performed by SBT functions in the media
management library). You can separate these processes by setting the
BACKUP_TAPE_IO_SLAVES initialization parameter to TRUE.
5. Check the RMAN Error Message Stack
The Media Manager module is successfully loaded and initialized but the backup is
still failing.
Look for ORA-19511. This is always returned from the Media Manager Layer.
Media Manager errors are also characterized by the following:
ORA-19506: failed to create sequential file
any error on a read, write, open or close of a sequential file
any error in an SBT routine: sbtinit, sbtinit2, sbtopen,
sbtread, sbtwrite, sbtclose, sbtinfo, sbtend
Here is an example of a failed SBT routine:
RMAN-00571: =======================================
RMAN-00569: ======= ERROR MESSAGE STACK FOLLOWS=======
RMAN-00571: =======================================
RMAN-03015: error occurred in stored script bkfIST(1)
RMAN-03006: non-retryable error occurred during
execution of command: backup (2)
RMAN-07004: unhandled exception during command execution
on channel ch1 (3)
RMAN-10035: exception raised in RPC: ORA-27015: skgfcls:
failed to close the file
ORA-19511: SBT error = 7023, errno = 29, sbtclose:
system error (4)
RMAN-10031: ORA-19583 occurred during call to
DBMS_BACKUP_RESTORE.BACKUPPIECECREATE(5)

Here is what can be deduced from the errors:
1. Stored scripts are being used: RMAN script bkfIST failed
2. The failing RMAN command: backup
RMAN & Media Manager Troubleshooting Guide Page 12
3. The failing channel: ch1
4. Media manager layer error: ORA-19511
SBT error: 7023 (OS error)
OS error: 29 (The system cannot write to the specified device)
Failing routine: sbtclose
5. Failing RMAN RPC: DBMS_BACKUP_RESTORE.BACKUPPIECECREATE
Conclusion: the media manager function sbtclose failed to create the backup
piece due to OS error 29.
The example below shows the failure of an SBT API 2.0 sbtbackup() function:
ORA-19506: failed to create sequential file,
name="4fckrhkv_1_1",
parms=""
ORA-27028: skgfqcre: sbtbackup returned error
ORA-19511: Error received from media manager layer,
error text:
sbtbackup: Failed to open for backup. # SBT API 2.0
textual error message
If an error message refers to a sequential file, then you have identified an SBT API
error. In the example above, the problem occurs in the SBT API because the ORA-
19506 error refers to a sequential file. All errors involving the write, read, open, or
close of a sequential file indicates that an SBT function has failed. The text after the
ORA-19511 message explains the error based on data received from the media
manager.
Any OS errors, RMAN trace files, sbtio.log, and media manager logs should
now be investigated. If needed, proceed to Step 8 to research SBT function errors
and common causes.
For additional help on ORA-19511 errors, consult Note 227517.1: Main Index of
Common Causes for ORA-19511.
6. Troubleshoot OS Error Codes
For a quick reference, see Note 28778.1: Unix Error Codes.
For port specific errors, see /usr/include/sys/errno.h.
7. Check RMAN and Media Manager Logs
Trace files in USER_DUMP_DEST directory of target database
This trace file is created by the Oracle server session process that is performing the
backup, and can indicate which SBT function failed, particularly for hanging issues
RMAN & Media Manager Troubleshooting Guide Page 13
or core dumps. Oracle writes all entering and exiting of the SBT API functions in
the trace file.
Enable general tracing using the TRACE=1 parameter in ALLOCATE CHANNEL
command:
RUN {
ALLOCATE CHANNEL tst TYPE DISK TRACE=1;
BACKUP VALIDATE DATAFILE <datafile #, etc>;
}
The trace file will include something like the following:
*** SESSION ID:(9.17) 2002-03-16 13:50:21.945
skgfalo(se=0x815ff8c8, ctx=0x262bf98, dev=0x264861c,
devparms=, flags=33554432)
skgfidev(se=0x815ff8c8 ctx=0x262bf98, dev=0x264861c)
entering sbtinit on line 2203
return from sbtinit on line 2213
skgfqsbi(ctx=0x262bf98, vtapi=API Version 1.1, id=MMS
Version 2.2.0.1)
skgfqcre(se=0x815ff8c8, ctx=0x262bf98, dev=0x264861c,
file=0x2647f08, fparms=, flags=0x0)
entering sbtopen on line 683
return from sbtopen on line 704
skgfwrt(ctx=0x262bf98, file=0x2647f08, iosb=0x2647cf4,
buf=0x815b0000, numblks=1)
skgfwrt(data=13020000 00000001 0003A1B1 00000104)
entering sbtwrite on line 903
...
The trace output indicates exactly which environment variables are set in the Oracle
Server session.
For example, if the channel has the option:
PARMS=ENV=(NB_ORA_CLASS=class1)
then the trace output displays the following:
skgfidev(): processing: ENV=(NB_ORA_CLASS=fdfa)
RMAN & Media Manager Troubleshooting Guide Page 14
skgfidev(): setting environment variable:
NB_ORA_CLASS=fdfa
The trace file can indicate if a function is hanging. For example:
skgfwrt(ctx=0x262bf98, file=0x2647f08, iosb=0x2647cf4,
buf=0x815b0000, numblks=1)
skgfwrt(data=13020000 00000001 0003A1B1 00000104)
entering sbtwrite on line 903
If there is nothing after this, then the function sbtwrite() is hung.
If level 1 tracing does not offer guidance to the errors, verbose tracing can be
enabled with TRACE=5 which will also provide performance statistics.
Additional tracing levels are as follows:
Level Name Description
~~~~ ~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~
2 KRB_TRACE_THREAD Trace krbbpc thread switches
3 KRB_TRACE_IO Trace I/O
4 KRB_TRACE_INCR Trace incremental restore
5 KRB_TRACE_PERF Performance tracing
6 KRB_TRACE_KRBBPC_OUTPUT Detailed backup piece output
Note: A trace level 0 traces all error conditions that result in a return code of -1
from an SBT function, except SBT_ERROR_EOF and SBT_ERROR_NOTFOUND
which are handled by the client. A trace level 2 traces the entry and exit from each
SBT function, the value of all function parameters, and the first 32 bytes of each
read/write buffer, in hexadecimal. The read buffer is traced upon function entry
and the read buffer is traced after it has been filled with data, prior to returning to
the client.
Sbtio.log in USER_DUMP_DEST directory
This log is the only one written exclusively by the Media Manager.
Here is an example of sbtio.log written by Legato Storage Manager:
(24677) LSM 2.2.0.1: 03/19/02 10:26:27 Sbtopen: unable
to start save session with server dlsun1556: There is
no pool named 'fdfa'.
From this error message, the backup failed because there is no data pool.
Note that some media managers (e.g. NetBackup) do not write to this file. Refer to
the log files created by the media manager for debug information.
RMAN & Media Manager Troubleshooting Guide Page 15
Media Manager Logs
A sample listing of log locations is provided below:
Media Manager Directory File Metalink
Legato Networker /nsr/log
/nsr
Daemon.log Note: 208914.1
Omniback /var/opt/omni/log oracle8.log
debug.log
media.log
Note: 77552.1
NetBackup <install_path>/netb
ackup/logs
bphdb
dbclient
bpdbsbora
Note: 209117.1
Tivoli Logdirectory (in
dsm.opt or
tdpo.opt)
parameter: tracefile
Note: 125219.1

8. Diagnose SBT Function Errors
SBTINIT and SBTINIT2 Failures
The sbtinit() and sbtinit2() functions are responsible for initializing the
media manager library. An error that occurs when calling sbtinit() or
sbtinit2() indicates that the media manager library cannot initialize itself.
Most implementations of sbtinit() and sbtinit2(), such as NetBackup,
Legato, and OmniBack II, simply initialize the internal data structures of the media
management library. Consequently, this error is uncommon.
If sbtinit() or sbtinit2() fails, then the media manager integration module
was not properly installed. For example, it could be that permissions of the
configuration files are not set properly. Another possibility is that not enough
resources are available for initialization.
SBTOPEN or SBTBACKUP Failures
These two functions should create a backup piece at RMANs request and start the
media manager backup session. If sbtopen() or sbtbackup() fails during the
backup, then the media manager cannot create a backup piece or start a backup
session.
The following situations are common:
RMAN & Media Manager Troubleshooting Guide Page 16
The environment variables specified in PARMS option are incorrect. For
example, in the case of Legato Networker, an incorrect media pool might
have been specified.
The pool, class, or some other media manager configuration entity is not
correctly configured for Oracle backups. For example, in the case of
NetBackup, the "Class" specified by NB_ORA_CLASS is not an Oracle
class. Or, in the case of Legato Networker, the media pool specified by
NSR_DATA_VOLUME_POOL does not exist.
The UNIX or NT user under which Oracle server sessions are running is
not a valid user in the media manager configuration. For example, in the
case of OmniBack II, the user under which Oracle is running must be
included in the OmniBack II UserList.
The media manager library cannot connect to the media manager server
daemon because it is not started.
SBTOPEN or SBTRESTORE Failures
The sbtopen() and sbtrestore() functions are used to retrieve an existing
backup piece. If the sbtopen() or sbtrestore() function fails during the
restore, then the media manager cannot find the requested backup piece or it
cannot start the restore session.
There are two primary reasons for these functions to fail during a restore:
The backup piece does not exist in the media management database. For
example, the tape containing the backup is deleted from the media
manager database. The easiest way to check this problem is to look for the
backup piece in the media management database.
The media management library does not have the permissions required to
restore the requested object. This error is common in Real Application
Cluster environments in which each Oracle instance should have access to
data backed up with other nodes. For example, the first node in the cluster
configuration backs up a backup piece. During the restore, the second
node can ask the media manager library for the same backup piece. The
media manager daemon could have been configured in such a way that
node 2 is not allowed to restore the backup piece backed up with other
nodes.
SBTWRITE or SBTREAD Failures
The sbtwrite() and sbtread() functions are responsible for the transfer of
data from the Oracle server session to the media manager library. If the
sbtwrite() or sbtwrite2() functions fail during the backup, then the media
manager cannot write data to the backup media (for example, to tape). If the
sbtread() or sbtread2() fails during the restore, then the media manager
cannot read data from a backup media and sbtclose() will also fail. The
RMAN & Media Manager Troubleshooting Guide Page 17
following are the primary reasons for these functions to fail during a backup or
restore:
An I/O error occurs while reading or writing the backup media.
The media manager session was aborted by a media manager operator.
The communication link is broken between the media manager library and
the media manager session manager.

RMAN & Media Manager Troubleshooting Guide Page 18
RMAN & Media Manager Troubleshooting Guide
March 2005
Authors: Timothy Chien, Senad Dizdar
Contributing Authors: Matt Arrocha

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