How do I apply for a passport in the new system?

For issue of fresh passport and reissue of passport, you need to fill the application form online via e-Form Submission
(preferred) or via Online Form Submission. For Police Clearance Certificate (PCC) also you need to fill the Police
Clearance Certificate (PCC) Application Form online via e-Form Submission (preferred) or via Online Form
Submission.
Under the new system it is mandatory for all applicants, including infants, to be physically present
at the Passport Seva Kendra (PSK) to give their biometrics(fingerprints) and photographs.

Is Identity Certificate mandatory for Government/Public Sector/Statutory body employees?
OR
Can a government employee apply as an ordinary citizen without submitting the additional
documents?
For issuance of a fresh passport, Government/Public Sector/Statutory body employees need to submit either Identity
Certificate in original as per Annexure "B" or No Objection Certificate (NOC) as per Annexure "M" as an additional
document along with the application form. If he/she submits Annexure "B", passport will be issued without police
verification and if he/she submits Annexure "M", passport will be issued on post police verification basis. For reissue
of passport, Government/Public Sector/Statutory body employees need to submit No Objection Certificate (NOC) as
per Annexure "M" as an additional document along with the application form.

Procedures:
Under Passport Seva, new measures and procedures have been introduced in order to improve governance in
Passport Offices. The new measures and procedures are aimed at ensuring citizens' comfort, improvement in
delivery of passport services, transparency and enhanced security. Applicants are now required to present
themselves at the respective Passport Seva Kendra (PSK) for enabling the Passport Issuing
Authority to obtain applicants' photographs, biometrics and granting decision in their presence.
Online Registration and Appointment:
The Online Appointment system has been introduced to ensure avoiding congestion at the Passport Seva Kendras
(PSKs) and cutting down the waiting time for applicants. Appointments are allotted according to handling capacity of
a Passport Seva Kendra (PSK) and are based on an Electronic Queue Management System. The
following steps are involved in applying for a passport: online registration, filling up and submitting online
application form, (alternatively, download e-form, fill up and upload the same at the Online Portal), scheduling
an appointment and finally, the visiting a Passport Seva Kendra (PSK).
For more details, please refer to section by clicking the 'Appointment Booking Process' link under 'Quick
Guides' on the Online Portal Home Page.
Online Fee Payment:
Online Payment has been made mandatory for booking appointment to visit a Passport Seva Kendra (PSK). Online
Payment can be made through any one of the following modes: Credit/Debit Card (MasterCard and Visa),
Internet Banking (State Bank of India (SBI) and Associate Banks only) and SBI Bank
Challan. Applicants applying under Tatkaal service need to pay only the fee as applicable under the Normal service
while making Online Payment. The balance fee as applicable for Tatkaal will be payable in cash at Passport Seva
Kendra (PSK)/Passport Office, once Tatkaal application is accepted by Officials. Online Payment will remain
valid for one year from the first appointment date. The fee will be forfeited if applicants do not submit
application at Passport Seva Kendra (PSK) within this period. No claim for refund, return or exchange of fee will be
entertained for passport-related services. In case of multiple payments for the same Application Reference Number
(ARN), for Passport-related services including miscellaneous services, the claims for refund will be dealt with as per
the extant policy governing them.
Cancelling/Rescheduling a Visit:
Applicants with confirmed appointments and if unable to visit Passport Seva Kendra (PSK) due to some reason, are
advised to reschedule/cancel their appointments. Appointment rescheduling/cancellation for an
application are allowed up to two times only within a year of the first appointment date.

Visit to a Passport Seva Kendra (PSK):
Visit the Passport Seva Kendra (PSK) with requisite original documents and their photocopies.
Photograph is not required. The list of requisite documents is available at the website. Applicants who, despite
booked appointment, have been 'refused token' due to non-availability of required set of documents can revisit the
same Passport Seva Kendra (PSK) as 'Walk-in' within next three working days from the date of appointment and as
per the time mentioned in the appointment slip. Online appointment is not mandatory for these applicants.
The Passport Seva Kendra (PSK) provides a world class ambience. Amenities in every Passport Seva Kendra
(PSK) include helpful executives, information kiosks, photocopying, food and beverage facilities, public phone booth,
baby care, newspapers, journals and television in a comfortable air-conditioned waiting hall. The Electronic Queue
Management System ensures the'first-in-first-out' principle in application processing.