CONFIDENTIAL BM/APR 2010/MGT420

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION
COURSE
COURSE CODE
EXAMINATION
TIME
PRINCIPLES AND PRACTICE OF MANAGEMENT
MGT420
APRIL 2010
3 HOURS
INSTRUCTIONS TO CANDIDATES
1. This question paper consists of seven (7) questions.
Answer any five (5) questions in the Answer Booklet. Start each answer on a new page. 2.
3. Do not bring any material into the examination room unless permission is given by the
invigilator.
Please check to make sure that this examination pack consists of:
i) the Question Paper
ii) an Answer Booklet - provided by the Faculty
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 3 printed pages
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CONFIDENTIAL
2
BM/APR 2010/MGT420
QUESTION 1
Controlling is a process and actions to meet desired results.
a) Briefly explain three (3) different types of focal point for controlling.
(6 marks)
b) With the aid of a diagram, explain the four (4) steps in an organization control
process.
(14 marks)
QUESTION 2
a) Describe Mintzberg's interpersonal roles and give examples.
(10 marks)
b) Discuss four (4) major challenges faced by managers in the rapid changing
environment.
(10 marks)
QUESTION 3
a) Briefly explain any four (4) types of nonverbal communication and give appropriate
examples.
(10 marks)
b) Discuss five (5) barriers to effective communication.
(10 marks)
QUESTION 4
a) Define organizing and briefly describe the process of organizing.
(10 marks)
b) Explain two (2) advantages and two (2) disadvantages of divisional structure.
(10 marks)
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CONFIDENTIAL 3 BM/APR 2010/MGT420
QUESTION 5
a) Define leadership and explain four (4) significance of leadership to an organization.
(10 marks)
b) Leaders use various types of power to influence others. Describe with examples any
four (4) types of power exercised by leaders.
(10 marks)
QUESTION 6
a) Briefly explain three (3) categories of tests usually used in the selection of the best
candidates for jobs.
(5 marks)
b) Discuss any five (5) key components of the Strategic Human Resources
Management.
(15 marks)
QUESTION 7
Discuss any five (5) principles of Islamic Management and give appropriate examples to
support your answers.
(20 marks)
END OF QUESTION PAPER
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