REGRESSION

/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT overall_feedback
/METHOD=ENTER customer_service range_products convenience internet_banking mobile_banking phone_banking query_handling.
Regression
03-OCT-2014 10:09:34
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in
Working Data
File
25
Definition of
Missing
User-defined
missing values
are treated as
missing.
Cases Used Statistics are
based on cases
with no missing
values for any
variable used.
REGRESSION
/MISSING
LISTWISE
/STATISTICS
COEFF OUTS R
ANOVA

/CRITERIA=PIN(.
05) POUT(.10)
/NOORIGIN
/DEPENDENT
overall_feedback

/METHOD=ENTE
R
customer_servic
e range_products
convenience
internet_banking
mobile_banking
Processor Time 00:00:00.02
Elapsed Time 00:00:00.08
Memory
Required
3700 bytes
Notes
Output Created
Comments
Input
Missing Value
Handling
Syntax
Resources
Additional
Memory
Required for
Residual Plots
0 bytes
[DataSet0]
Variables
Entered
Variables
Removed Method
1 query_handling,
customer_servi
ce,
internet_bankin
g,
mobile_banking
,
range_products
,
phone_banking
, convenience
b
Enter
R R Square
Adjusted R
Square
Std. Error of
the Estimate
1
.919
a
.844 .776 .549
Sum of Squares df Mean Square F Sig.
Regression 26.139 7 3.734 12.398
.000
b
Residual 4.819 16 .301
Total 30.958 23
Resources
Variables Entered/Removed
a
Model
a. Dependent Variable: overall_feedback
b. All requested variables entered.
Model Summary
Model
a. Predictors: (Constant), query_handling, customer_service, internet_banking,
mobile_banking, range_products, phone_banking, convenience
ANOVA
a
Model
1
a. Dependent Variable: overall_feedback
b. Predictors: (Constant), query_handling, customer_service, internet_banking, mobile_banking,
range_products, phone_banking, convenience
Coefficients
a
Standardized
Coefficients
B Std. Error Beta
(Constant) -.504 1.315 -.383 .707
customer_servi
ce
.366 .145 .315 2.523 .023
range_products .049 .175 .040 .281 .782
convenience .672 .158 .714 4.244 .001
internet_bankin
g
-.081 .167 -.074 -.483 .636
mobile_banking .030 .118 .033 .254 .803
phone_banking -.165 .162 -.158 -1.016 .325
query_handling .198 .075 .314 2.649 .018
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT overall_feedback
/METHOD=ENTER customer_service range_products convenience internet_banking mobile_banking phone_banking query_handling.
Regression
03-OCT-2014 10:11:47
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in
Working Data
File
51
Definition of
Missing
User-defined
missing values
are treated as
missing.
Cases Used Statistics are
based on cases
with no missing
values for any
variable used.
Model
Unstandardized Coefficients
t Sig.
1
a. Dependent Variable: overall_feedback
Notes
Output Created
Comments
Input
Missing Value
Handling
REGRESSION
/MISSING
LISTWISE
/STATISTICS
COEFF OUTS R
ANOVA

/CRITERIA=PIN(.
05) POUT(.10)
/NOORIGIN
/DEPENDENT
overall_feedback

/METHOD=ENTE
R
customer_servic
e range_products
convenience
internet_banking
mobile_banking
Processor Time 00:00:00.08
Elapsed Time 00:00:00.15
Memory
Required
3700 bytes
Additional
Memory
Required for
Residual Plots
0 bytes
[DataSet0]
Variables
Entered
Variables
Removed Method
1 query_handling,
internet_bankin
g,
customer_servi
ce,
range_products
, convenience,
phone_banking
,
mobile_banking
b
Enter
Syntax
Resources
Variables Entered/Removed
a
Model
a. Dependent Variable: overall_feedback
b. All requested variables entered.
Model Summary
R R Square
Adjusted R
Square
Std. Error of
the Estimate
1
.828
a
.685 .634 .683
Sum of Squares df Mean Square F Sig.
Regression 43.650 7 6.236 13.383
.000
b
Residual 20.036 43 .466
Total 63.686 50
Standardized
Coefficients
B Std. Error Beta
(Constant) 2.084 .945 2.205 .033
customer_servi
ce
-.002 .093 -.003 -.022 .983
range_products .244 .089 .287 2.742 .009
convenience .118 .077 .176 1.541 .131
internet_bankin
g
.233 .110 .216 2.109 .041
mobile_banking -.031 .097 -.042 -.321 .749
phone_banking -.029 .103 -.035 -.282 .779
query_handling .239 .068 .448 3.501 .001
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT overall_feedback
/METHOD=ENTER customer_service range_products convenience internet_banking mobile_banking phone_banking query_handling.
Regression
03-OCT-2014 10:12:53
Model
a. Predictors: (Constant), query_handling, internet_banking, customer_service,
range_products, convenience, phone_banking, mobile_banking
ANOVA
a
Model
1
a. Dependent Variable: overall_feedback
b. Predictors: (Constant), query_handling, internet_banking, customer_service, range_products, convenience,
phone_banking, mobile_banking
Coefficients
a
Model
Unstandardized Coefficients
t Sig.
1
a. Dependent Variable: overall_feedback
Notes
Output Created
Comments
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in
Working Data
File
51
Definition of
Missing
User-defined
missing values
are treated as
missing.
Cases Used Statistics are
based on cases
with no missing
values for any
variable used.
REGRESSION
/MISSING
LISTWISE
/STATISTICS
COEFF OUTS R
ANOVA

/CRITERIA=PIN(.
05) POUT(.10)
/NOORIGIN
/DEPENDENT
overall_feedback

/METHOD=ENTE
R
customer_servic
e range_products
convenience
internet_banking
mobile_banking
Processor Time 00:00:00.08
Elapsed Time 00:00:00.08
Memory
Required
3700 bytes
Additional
Memory
Required for
Residual Plots
0 bytes
[DataSet0]
Variables
Entered
Variables
Removed Method
Input
Missing Value
Handling
Syntax
Resources
Variables Entered/Removed
a
Model
1 query_handling,
mobile_banking
,
customer_servi
ce,
internet_bankin
g,
range_products
,
phone_banking
, convenience
b
Enter
R R Square
Adjusted R
Square
Std. Error of
the Estimate
1
.879
a
.772 .735 .645
Sum of Squares df Mean Square F Sig.
Regression 60.620 7 8.660 20.816
.000
b
Residual 17.889 43 .416
Total 78.510 50
Standardized
Coefficients
B Std. Error Beta
(Constant) .259 .995 .261 .796
customer_servi
ce
.082 .099 .075 .828 .412
range_products .197 .107 .186 1.841 .073
convenience .415 .101 .472 4.121 .000
internet_bankin
g
.113 .122 .094 .926 .360
mobile_banking .062 .095 .053 .652 .518
phone_banking -.065 .109 -.058 -.595 .555
query_handling .193 .060 .306 3.213 .002
a. Dependent Variable: overall_feedback
b. All requested variables entered.
Model Summary
Model
a. Predictors: (Constant), query_handling, mobile_banking, customer_service,
internet_banking, range_products, phone_banking, convenience
ANOVA
a
Model
1
a. Dependent Variable: overall_feedback
b. Predictors: (Constant), query_handling, mobile_banking, customer_service, internet_banking,
range_products, phone_banking, convenience
Coefficients
a
Model
Unstandardized Coefficients
t Sig.
1
REGRESSION
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Overall_Feedback
/METHOD=ENTER Value_Offered Reward_Programs Redemption_Convenience Promotions_Offers.
Regression
03-OCT-2014 10:22:46
Active Dataset DataSet0
Filter <none>
Weight <none>
Split File <none>
N of Rows in
Working Data
File
23
Definition of
Missing
User-defined
missing values
are treated as
missing.
Cases Used Statistics are
based on cases
with no missing
values for any
variable used.
REGRESSION
/MISSING
LISTWISE
/STATISTICS
COEFF OUTS R
ANOVA

/CRITERIA=PIN(.
05) POUT(.10)
/NOORIGIN
/DEPENDENT
Overall_Feedbac
k

/METHOD=ENTE
R Value_Offered
Reward_Program
Processor Time 00:00:00.11
Elapsed Time 00:00:00.23
Memory
Required
2468 bytes
a. Dependent Variable: overall_feedback
Notes
Output Created
Comments
Input
Missing Value
Handling
Syntax
Resources
Additional
Memory
Required for
Residual Plots
0 bytes
[DataSet0]
Variables
Entered
Variables
Removed Method
1 Promotions_Off
ers,
Reward_Progra
ms,
Value_Offered,
Redemption_C
onvenience
b
Enter
R R Square
Adjusted R
Square
Std. Error of
the Estimate
1
.784
a
.615 .529 .845
Sum of Squares df Mean Square F Sig.
Regression 20.466 4 5.116 7.174
.001
b
Residual 12.838 18 .713
Total 33.304 22
Standardized
Coefficients
B Std. Error Beta
(Constant) 1.188 1.827 .650 .524
Value_Offered -.186 .248 -.141 -.749 .463
Resources
Variables Entered/Removed
a
Model
a. Dependent Variable: Overall_Feedback
b. All requested variables entered.
Model Summary
Model
a. Predictors: (Constant), Promotions_Offers, Reward_Programs, Value_Offered,
Redemption_Convenience
ANOVA
a
Model
1
1
a. Dependent Variable: Overall_Feedback
b. Predictors: (Constant), Promotions_Offers, Reward_Programs, Value_Offered, Redemption_Convenience
Coefficients
a
Model
Unstandardized Coefficients
t Sig.
Reward_Progra
ms
.067 .177 .066 .380 .709
Redemption_C
onvenience
.260 .247 .211 1.054 .306
Promotions_Off
ers
.722 .239 .670 3.027 .007
1
a. Dependent Variable: Overall_Feedback
/METHOD=ENTER customer_service range_products convenience internet_banking mobile_banking phone_banking query_handling.
/METHOD=ENTER customer_service range_products convenience internet_banking mobile_banking phone_banking query_handling.
/METHOD=ENTER customer_service range_products convenience internet_banking mobile_banking phone_banking query_handling.
/METHOD=ENTER Value_Offered Reward_Programs Redemption_Convenience Promotions_Offers.