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BPS 6360.

501– Management and Organizational


Consulting
Spring 2010

Padmakumar Nair, Ph.D., Dr.Eng., MBA


Day and Time: Monday; 5.30 to 6.45 PM
Place: SOM 2.717
Instructor: Padmakumar Nair, SOM 2.422 (The Leadership Center)
Guest Professors: Steve Redwood, Jerry Hoag and Jeff Hicks
Telephone: 972-883-6264
Email: padmakumar.nair@utdallas.edu

Office hours: 5.30 to 7.00 PM on Wednesdays or by appointment

Recommended Readings:
1. True Professionalism by David H. Maister, Free Press (2000)
2. The Innovator’s Prescription: A Disruptive Solution for Health Care by Clayton Christensen
et al., McGraw-Hill (2008)
Cases and Readings: Readings can be downloaded from the library website (go to eJournals:
http://www.utdallas.edu/library/resources/journals.htm )

COURSE OVERVIEW
This course will provide required theoretical background in the content and process areas
of Management Consulting to help you become a scholarly practitioner in the area of
Organizational and Strategy consulting. In addition, this course will help you develop skills to apply
well-developed theories in the areas of Strategy, Organizational Behavior and Learning &
Knowledge Creation to real world situations. Special attention will be given to bridge the theory
versus practice gap in the practice of management consulting.

More than 90% of the class time will be devoted to in-class activities, role-plays or
company visits. There will also be several in-depth discussions around interesting readings. I will
try to find experienced consultants to talk with students and answer questions related to practical
aspects of management consulting. There will be two assigned books for this course. Other
readings could be obtained from our Library eJournals database.

Prerequisite: OB 6301 and BPS 6310 or consent of the instructor

COURSE OBJECTIVES
The course has multiple objectives that include the following:
1. To develop a context centered mindset for helping clients.

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2. To understand the importance of balancing between the “expert-centered” and “context-centered”
approaches.
3. To develop skills in using your ability to co-create knowledge to come-up with practical and
innovative solutions, together with your clients, to actual problems those are being experienced by
today’s organizations.
4. To understand the challenges of knowledge transfer / co-creation in client-consultant interactions.

Achieving the Objectives

You will be required to complete several activities in order to achieve the identified objectives:

1. Contribute to in-class discussions of cases and readings by exhibiting (a) an


understanding and articulate analysis of the information presented and (b) skills in the
prerequisite course areas required for registration.
2. There will be readings and role-plays to practice the concepts and ideas discussed in the
class.
3. Attendance is required at all class sessions to fully make use of and participate in all class
discussions. That being said, I recognize that, at times, professional and personal
emergencies may arise which may prevent one from attending class.

Overview of the Assignments


In the first day of the class seven (7) groups with 6 members in each will be formed for the group
assignments. Please “self-select” into your groups. Please do not rely too much on the Internet for
your research. Spend some time in the library—there are greater opportunities for insightful
reflection and reading!

Assignment-1 Real Life Consulting with ACCOR / Ericsson / IRMAT /


The purpose of this assignment is to develop Consulting skills (both process and content skills),
which are essential part of general management.

Assignment 2: Individual Weekly Journal


You should keep a detailed weekly journal capturing the progress of the project. The following
points should be included in your weekly reflection paper:
1. What did you do / read / hear?
i. Consulting process
ii. Content
2. How is the project going?
3. Overall feeling about what you and your team had accomplished during the week.

Week My Contribution Team’s Overall Client Input / Other


Contribution Comments
1
2
3
4

2
5
6
7
8
9
10
11
12
13
14
15

Weekly Journal is due on May


GRADING
The grades in the activities in which you will be participating will be combined to determine your
final course grade. Please note that items 1 and 2 below will be multiplied with a peer evaluation
multiplier* to get your effective grade. The relative weights are as follows:
1. Class Participation (Cases, Discussion etc.) 25%
2. Major Consulting assignment 50%
3. Weekly Journal 25%
Total 100%
Week/Day Course Content
Week 1 COURSE OVERVIEW / EXPECTATIONS / OBJECTIVES
January 11th & 13th Introduction to consulting Projects
2010
Week 2 No class on January 18th
January 20 2010
th

Consultative Problem Solving---Problem Identification, Definition and


Framing (JPC reading)
Week 3 Consultative Problem Solving---Situation-Complication-Question-
January 25 & 27
th th Hypotheses
2010
Week 3 Major Consulting assignment
January 27th 2010
Week 4 Main consulting experience: Jerry Hoag (guest speaker)
February 1st 2010

Week 4 Major Consulting assignment


February 3rd 2010
Challenges facing the current model of MC (Murata case)
Week 5
February 8th 2010
Week 5 Major Consulting assignment
February 10th

3
2010
Week 6 Consulting Process---Creating a World Class University – case
February 15th 2010
Week 6 Major Consulting assignment
February 17th
2010
Week 7 Consulting Process---Android:To Be or Not To Be – case
February 22nd
2010
Week 7 Major Consulting assignment
February 24th
2010
Week 8 Consulting Process---Energy for America – case
March 1st 2010
Week 8 Major Consulting assignment
March 3rd 2010
Week 9 Consulting Process--- Healthy America – case
March 8th 2010
Week 9 Major Consulting assignment
March 10th 2010
Week 10 Spring break --- no class
March 15th and
17th 2010
Week 11 Mid-term presentations (Major Consulting Assignment)
March 22nd 2010
Week 11 Major Consulting assignment
March 24th 2010
Week 12 Mid-term presentations (Major Consulting Assignment)
March 29th 2010
Week 12 Major Consulting assignment
March 31st 2010
Week 13 Consulting Process--- Healthy America – case
April 5th 2010
Week 13 Major Consulting assignment
April 7th 2010
Week 14 Consulting Process--- Healthy America – case
April 12th 2010
Week 14 Major Consulting assignment
April 14th 2010
Week 15
April 19th 2010 Consulting Process--- Healthy America – case
Week 15 Major Consulting assignment
April 21st 2010
Week 16 Consulting Process--- Healthy America – case
April 26th 2010

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Week 16 Major Consulting assignment
April 28 2010
th

Week 17
December 03rd FINAL DAY OF CLASS
2010
* Peer Evaluations (to be completed at the end of the final class meeting)

All group members are expected to do their fair share of work on the assignments. Fortunately, in about 85 to 90 percent of the
groups this is not the case. Unfortunately, that leaves (historically) approximately 10-15 percent of the groups in which inequities
occur. Since I do not know which groups have such a problem, I will use peer evaluations for all groups. For such a system to work,
everyone must be honest and fair. First, if a group member(s) is making only a nominal contribution and/or is overly difficult to work
with, the other group member(s) may expel them/her/him from the group and this individual must complete the assignment
individually within two weeks after the due date. Second, all groups members should assign a certain points to themselves and to
other group members based on the following three dimensions:

1. Contribution (this includes data collection and time spend on constructive discussions)
2. Command over the subject matter
3. Team work

A final grade-multiplier will calculated based on the total points every individual gets from self and other group members.

EXAMPLE: You should start with a total point of 100 x (number of members in the group). If your group has 8 members, start with
800 points. Distribute 800 points to your group based on the above three dimensions. If a person gets 100 each from every other
member including herself, then her grade-multiplier will be 1 (800/800 = 1). If another person gets a total of 780, then his grade-
multiplier will be 0.975 (780/800 = 0.975). If your total point is 900, then your grade-multiplier will be 1.125 (900/800 = 1.125).