Date Event

Ops Council
Zonal Meet
Break Away
Sessions
13-Oct Awards & Dinner
South Road Show+
ANE
16-Oct
North Road
Show+Bihar &
Odisha
20-Oct
West+Kol/RoB &
Corp Road Show
Ops Council
Zonal Meet
Evening (Awards)
Start Slot End
15:15 20 15:35
15:35 20 15:55
15:55 20 16:15
12-Oct
13-Oct
13-Oct
14-Oct
OPERATIONS COUNCIL :12th October, Sunday
Dress
Code
16:15 30 16:45
16:45 20 17:05
17:05 20 17:25
17:45 30 18:15
18:15 45 19:00
19:00 60 20:00
ZONAL MEET - 13th October, Monday
Start Slot End
9:15 15 9:30
9:30 40 10:10
10:10 30 10:40
10:40 20 11:00
11:00 30 11:30
11:30 30 12:00
12:00 5 12:05
12:05 45 12:50
12:50 160 15:30
12:50 40 13:30
13:30 40 14:10
17:45 20 17:25
8.00 PM
14:10 40 14:50
14:50 40 15:30
15:30 30 16:00
16:00 60 17:00
17:00 40 17:40
17:40 45 18:25
Note : Please share all decks in advance : by 1
st
October or so with the brand team for consistency to avoid different formats
For any session : Max cap of INR 50K for any additional elements apart from the available stage and space
ROADSHOWS
South and ANE
Start Slot End
13:00 60 14:00
14:00 5 14:05
14:05 25 14:30
14:30 10 14:40
14:40 20 15:00
15:00 15 15:15
15:15 25 15:40
15:40 45 16:25
WEST , KOL and ROB
Start Slot End
10:00 5 10:05
10:05 25 10:30
8:00 PM
Chennai - Grand Chola, 14th Oct
Mumbai - Grand Hyatt, 20th Oct
10:30 10 10:40
10:40 20 11:00
11:00 15 11:15
11:15 25 11:40
11:40 45 12:25
12:25 60 13:25
Start Slot End
14:30 5 14:35
14:35 25 15:00
15:00 10 15:10
15:10 30 15:40
15:40 25 16:05
16:05 45 16:50
16:50 60 17:50
NORTH , ODISHA , BIHAR
Start Slot End
10:30 5 10:35
10:35 25 11:00
11:00 10 11:10
11:10 20 11:30
11:30 15 11:45
11:45 25 12:10
12:10 45 12:55
12:55 60 13:55
Delhi - Leela Gurgaon , 16th October
Corporate- Grand Hyatt, , 20th Oct
Time Slots
Start at 3pm and end with dinner
Start at 9.30am -6pm
Awards night (8pm-11pm)
Part of the Zonal Meet
Part of the Zonal Meet
Lunch, 2pm to 4.30 pm RS
10.30am to 1pm , Lunch
West :10am to 12.30pm: Lunch ; Corp :2.30pm to
5pm, Hi Tea
Smart Casuals : Formal Trousers and Shirt
Smart Casual T shirt / Jeans
As per theme performance (Fun & Young ! )
Agenda
Lunch
Opening Remarks
Fibre and network sharing plan
Jio Update
OPERATIONS COUNCIL :12th October, Sunday
Update on CVM
NPS : New trends and Impact
HR Update
Customer Experience: BCG project update
Open House
Guest Speaker (7pm to 8pm)
Cocktails & Dinner (Guest Speaker joins)
ZONAL MEET - 13th October, Monday
Agenda
Welcome and Safety Anouncement
Opening Remarks
Operations Update
Break
Commercial Update
VBS Update
Briefing for Break Away sessions
Lunch
Break Away sessions: 40 mins each : 25+15 for QnA
Streamlining and prioritizing frontline KPIs
Managing Retail
Break
M Pesa Journey
Customer Experience
Group Photo + Break
Guest Speaker
HR Update <2 sections : 20 +20 : BP and Paolo on Zonal
piece>
Open House
Awards & Dinner (Suhel Seth joins)
Note : Please share all decks in advance : by 1
st
October or so with the brand team for consistency to avoid different formats
For any session : Max cap of INR 50K for any additional elements apart from the available stage and space
Agenda
Lunch
Welcome
CEO Overview
COO view
Commercial Overview
Region Update
HR Update
Open House
Agenda
Welcome
CEO Overview
Chennai - Grand Chola, 14th Oct
Mumbai - Grand Hyatt, 20th Oct
COO view
Commercial Overview
Region Update
HR Update
Open House
Lunch
Agenda
Welcome
CEO Overview
COO View
Commercial Overview
HR Update
Open House
Hi Tea
Agenda
Welcome
CEO Overview
COO view
Commercial Overview
Region Update
HR Update
Open House
Lunch
Delhi - Leela Gurgaon , 16th October
Corporate- Grand Hyatt, , 20th Oct
Venue
ITC Grand Chola Chennai,
Rajendra 4
ITC Grand Chola Chennai ,
Rajendra 7 & 8
ITC Grand Chola Chennai
Rajendra 2,3,4,5
ITC Grand Chola Chennai
Rajendra 1 & 2
ITC Grand Chola Chennai
Chennai MSC foundation laying
Rajendra Ball Room 6
Leela ,Gurgaon, Delhi
Pearl Ball Room
Grand Hyatt, Mumbai
Grand Ballroom
Now Corp and Mumbai, No Kolkata
Presenter Room
Rajendra 5
Marten Pieters
Vishant Vora
Dinesh Sharma
OPERATIONS COUNCIL :12th October, Sunday
Rajendra 4
Vivek Mathur
Ronita Mitra
Ashok
Laxmi Bhan
Ashwani Windlass
Rajendra 5
Presenter Venue
MC - Apoorva Mehrotra
Marten Pieters
Sunil Sood
Vivek Mathur
Naveen Chopra with Deepak
MC - Apoorva Mehrotra
Rajendra 6
Bjas Murthy ,Sponsor: Ashok Rajendra 2
Kavita Nair , Sponsor : Vivek Rajendra 3
Break
Rajendra 4
Rajendra 7,8
Suresh Sethi , Sponsor :Sunil Rajendra 4
Laxmi, Sponsor : Vivek Rajendra 5
Ballroom 1
Suhel Seth
Ashok Ramchandran,BP
Singh,Paolo
EXECO
Theme : Rock On Rajendra 7,8
Note : Please share all decks in advance : by 1
st
October or so with the brand team for consistency to avoid different formats
For any session : Max cap of INR 50K for any additional elements apart from the available stage and space
Presenter Room
Rajendra 6
Apoorva M
Marten Pieters
Sunil Sood
Vivek Mathur
Suresh K
Ashok
All Speakers
Presenter Room
Arvind Vohra
Marten Pieters
Rajendra 7,8
Grand Ballroom
Rajendra 7,8
Sunil Sood
Vivek Mathur
BP Singh
Ashok
All Speakers
Presenter Room
Sandeep Batra
Marten Pieters
Sunil Sood
Vivek Mathur
Ashok
All Speakers
Presenter Room
Subrat Padhi
Marten Pieters
Sunil Sood
Vivek Mathur
Bjas M
Ashok
All Speakers
Pearl ball room
Grand Ballroom
Grand Ballroom
COMMENTS
ALSO :Trading call <130 to 5.30 : Marten attends for 30 mins , Meeting with RS
Matthews in the evening : Date might change to 17th
Comments : incl 16th Sept feedback
15 minite meeting with Odisha Business Head Deepak Saluja
Jio as a seaparate update
NPS : confirmed ; Avneesh on leave
Instead of an Ops ppt wrt Performance Day tonality : Share a draft agenda for the Dec ops Counil and take BH Inputs
BCG Update confirmed < also teams formed apart from learnings>
Comments
MARTEN :Theme, Industry and company overview , Cust Vox Pop : importance of
network for Customers ie Investment /Spring update; in parallel need to maximize the
investment ie site potential & returns )
SUNIL :< Performance day tonality : Shock and awe : Where we are vs industry : and
what we need to do : proactive/ agile/simple/ ears on the ground : distribution etc /ahead
of competition / RMS etc>
VIVEK :Talk about the How : VF Red / Retail/ Apps/ Data/ New CVM capabilities <
including Biass performance day piece >: tone can be Customer Focus >
NAVEEN :Add a special segment on SME if the re alignment closed by then:Deepak to
present
BJAS : Final cascade : Close Internally timely
KAVITA :Spring Acceleration/ Red/Data Experience/Customer experience/Postpaid
focus needed/ TNPS
For Dec Extended Ops council Ideas discussed : Now later ! 1)
Technology Update < like Sept Retreat :LTE etc> : Vishant Vora 2)Spectrum Overview <
Lighter version of retreat deck> : Dinesh Sharma 3)View /understanding on Return on
Capital Invested : Dinesh/Vikas : Vishant and Thomas 4) Consumer Research Update :
Ronita Mitra
SURESH :Experience so far , Platform capabilities < customer focus> , New Distribution
approach, Active customers focus (Rev management>
LAXMI: Customer Service new initiatives, changes , best practices , < My VF app , BCG
project actions if any etc
ASHOK : include Zonal/Branch resize implemented and Zonal Leadership /Capability
path here & Commercial careers & Add SME L&D module from Deepak and Ajanta >
Comments incl 16th Sept Execo
Now in 2nd Half so that ZH's can attend
MARTEN : Cover Some of Sunils ZM slides as well
SUNIL :Very breif 3-4 slides <1) Performance vs Industry & peers : Simple representation
to land the message that it might be a struggle this year <growth not taken forgranted>
2)Softer Messages a)Governance & and Culture like Agility , Diversity b) Competition
Law : Take inputs for 2a and b from Ashok and FRS Team>
Vivek : Commercial as s special : Retail/ red / etc ;Include M pesa as well
OD :to include SME re alignment slides from Naveen's ZM deck from Deepak Pande
ASHOK : include Zonal/Branch resize implemented and Zonal Leadership /Capability
path here & Commercial careers & Add SME L&D module from Deepak and Ajanta >
52
Get Tejinder as Subrat resigninng
Sept MPR call <4.30 to 5.30, Marten attends half an hour >
Also meeting with DR Khulllar
Ops Council : 3-4 hours incl Guest Speaker and QnA : 3.30 pm to 7pm and dinner
Fibre and network sharing plan and Rel Jio VV & Dinesh : 30 mins
Update on CVM : 30 mins
NPS new definition : Ronita : Check : 15 mins
HR update : 15 mins
Performance Day update : Competitive situation < incl RMS > : Sunil / Manpower piece : Bjas project overlay with Viveks
Guest Speaker options : Ashwani/ Deepak Parekh/Ravi venkatesan
Instead of an Ops ppt wrt Performance Day tonality : Share a draft agenda for the Dec ops Counil and take BH Inputs Can have an update on the circle wise 3 year Plans closed <had to be initiated by Sept week one and closed by Oct end> : NO
Can have a BCG project update : wait for teams to be formed
Ops Council : 3-4 hours incl Guest Speaker and QnA : 3.30 pm to 7pm and dinner
Fibre and network sharing plan and Rel Jio VV & Dinesh : 30 mins
Performance Day update : Competitive situation < incl RMS > : Sunil / Manpower piece : Bjas project overlay with Viveks
Guest Speaker options : Ashwani/ Deepak Parekh/Ravi venkatesan
Can have an update on the circle wise 3 year Plans closed <had to be initiated by Sept week one and closed by Oct end> : NO
1. Road show Venues finalize and update : Add Rooms to the Deck
2. Zonal Meet Invitee List finalize
3. Circulate Invitee List and Agenda to Execo for sign off
4. Email to ZM Speaker
5. Zonal Awards Criteria , Awards Calculation
6. Invite and Agenda EDMs send
7. Employee and Speaker Gift options : Employee gft (Speaker+ Charger) , Speaker Gift TBC
8. AV brief shared : first and final output
9. PPT Template
10. Zonal Awards trophies , Cheques , Handover order : Check physically
11. Evening Theme, artist and invite
12. Evening Flow incl Award handovers : Close the evening script and flow of awards and presenters and names on Trophy : nominate one person from the agency to cross check and make a checklist for them
13. Final decks review : Zonal Meet and Roadshow
14. Speaker Gifts : to show Marten
15. Final Videos: < shorter edited ones for Roadshow : to show Marten
16. How do we break everyone in Groups for Breakaways <including Exco>: to inform Marten
17. Give T shirts to all RS attendees : Confirm invite has gone out
18. Email to SCM and circle teams abt awards and disbursement rules
19. EDM for Winners to go on 14th October morning from CEO's office : to show Marten
LAST YEAR 2013
Please share the following
Add Rooms where the Roadshows will be held and broad address
Final briefing document for the AV : please share
Presentation to capture Best Practice Bazaar awards : Rules , Awards , Stall specifications, guidelines
Details of Gifts for Speaker (F1 Car: 3 speakers) and Employees (share ppt or dummy)
Agenda Presentation like last year (incl Ops council , ZM, Roadhshow and evening flow/theme)

Need to ensure
Final Presentations from Hemant, Harit , Prasenjit
Final AV to be shown to Marten : he is back on Tuesday : I have a slot blocked in the 2
nd
half
Decide the Final groups and convey to the teams : including Corporate / Execo specially: done : convey to ALL
Have the final call with presenters and a trial with the stalls : review the stalls and prep material , content for the book , quality and quantity of the currency
Brief Anand about the bazaar and share detailed agenda as he would be the host on 24
th
: Specially details about the Best Practice Bazaar : we should also add him to the call and send the ppt details
Brief other Business Heads and circles about Roadshow agenda and roll out Roadshow EDMs now
Close the evening script and flow of awards and presenters and names on Trophy : nominate one person from the agency to cross check and make a checklist for them
Review the nomination AVs before they are played !!
Offline also need the final AVs that have been shot for by Marten in last few weeks
Also
Certificates , Trophies , Dummy Cheques : check
Write email to OD's abt no performances
Give T shirts to all
Email to SCM and circle teams abt awards and disbursement rules
EDM for Winners to go on 25th Sept from CEO's office
Show Bazaar Catalogue booklet/ content to Marten
7. Employee and Speaker Gift options : Employee gft (Speaker+ Charger) , Speaker Gift TBC
12. Evening Flow incl Award handovers : Close the evening script and flow of awards and presenters and names on Trophy : nominate one person from the agency to cross check and make a checklist for them
16. How do we break everyone in Groups for Breakaways <including Exco>: to inform Marten
19. EDM for Winners to go on 14th October morning from CEO's office : to show Marten
Presentation to capture Best Practice Bazaar awards : Rules , Awards , Stall specifications, guidelines
Details of Gifts for Speaker (F1 Car: 3 speakers) and Employees (share ppt or dummy)
Agenda Presentation like last year (incl Ops council , ZM, Roadhshow and evening flow/theme)
Final AV to be shown to Marten : he is back on Tuesday : I have a slot blocked in the 2
nd
half
Decide the Final groups and convey to the teams : including Corporate / Execo specially: done : convey to ALL
Have the final call with presenters and a trial with the stalls : review the stalls and prep material , content for the book , quality and quantity of the currency
Brief Anand about the bazaar and share detailed agenda as he would be the host on 24
th
: Specially details about the Best Practice Bazaar : we should also add him to the call and send the ppt details
Brief other Business Heads and circles about Roadshow agenda and roll out Roadshow EDMs now
Close the evening script and flow of awards and presenters and names on Trophy : nominate one person from the agency to cross check and make a checklist for them
Offline also need the final AVs that have been shot for by Marten in last few weeks
12. Evening Flow incl Award handovers : Close the evening script and flow of awards and presenters and names on Trophy : nominate one person from the agency to cross check and make a checklist for them
Brief Anand about the bazaar and share detailed agenda as he would be the host on 24
th
: Specially details about the Best Practice Bazaar : we should also add him to the call and send the ppt details
Close the evening script and flow of awards and presenters and names on Trophy : nominate one person from the agency to cross check and make a checklist for them
Slot Agenda Presenter Status
20 Opening Remarks Marten Pieters NA: CT to give notes
20 Fibre and network sharing plan Vishant Vora yes: changes to be done
20 Jio Update Dinesh Sharma yes : Ask M
30 Update on CVM Vivek Mathur yes : Ask M
20 NPS : New trends and Impact Ronita Mitra yes : Ask M
20 HR Update Ashok TBR
30 Customer Experience: BCG project update Laxmi Bhan yes : Ask M
60 Guest Speaker (7pm to 8pm) Ashwani Windlass None : he has no presentation
ZONAL MEET
40 Opening Remarks Marten Pieters yes, final edit TBC
30 Operations Update Sunil Sood yes : Ask M
30 Commercial Update Vivek Mathur yes : Ask M
30 VBS Update Naveen Chopra with Deepak yes : Ask M
40 Streamlining and prioritizing frontline KPIs Bjas Murthy ,Sponsor: Ashok
yes, changes To bdone
40 Managing Retail Kavita Nair , Sponsor : Vivek yes : Ask M
40 M Pesa Journey Suresh Sethi , Sponsor :Sunil yes : Ask M
40 Customer Experience Laxmi, Sponsor : Vivek yes : Ask M
60 Guest Speaker Suhel Seth None : he has no presentation
40 HR Update Ashok Ramchandran,BP Singh,Paolo yes : Ask M
Awards Nite flow and Handover of Awards Theme : Rock On NA: CT/ Shantanu to close
ROADSHOW
Slot Agenda Presenter
25 CEO Overview Marten Pieters yes, final edit TBC as ppt and shorter video
10 COO view Sunil Sood yes : Ask M
20 Commercial Overview Vivek Mathur TBC
15 Region Update Suresh K Yes: Ask M /SS
15 Region Update Bjas M TBC
15 Region Update BP Singh Yes: Ask M /SS
25 HR Update Ashok Yes: Ask M
Ops Council 12th Oct 2014