Homework# 10 10/7/2009

Leading:

• Leadership styles
○ Nice guy
○ Loser, picky
○ Compromiser, focuses on authorities
○ Task master or
○ Ideal manager

• Uses of leadership style

○ Has no single style
○ Has a dominant style
○ Based on the person’s trait

• Question #4.1
○ As a director of production, what to do to manage
deliveries?

○ Answer:

 The director leadership style is a task master

 Should consider quality, delivery timings, and
customer relations.

• Functions of leadership:
○ Deciding
○ Communicating
○ Motivating
○ Selecting and developing people

• Deciding and decision

○ To have to a conclusion

• Types of decision:
○ Spontaneous decisions
○ Reasoned decisions
 Evaluate alternatives
 Use full mental resources
 Creative problem solving
 Consistently think
 Minimize error

• Decisions are made by

○ Staff
○ Staff and managers
○ Managers

• Rational decision making process

Homework# 10 10/7/2009
1) Access problem
2) Collect facts
3) Define real problem
4) Develop alternatives
5) Select solution
6) Implement solution

• Question #4.3
○ Divide into criteria
 Physical appearance
 Intellect
 Adaptability
 Future earning
 Perceived homemaking
 Social ability

Criteria weighted factor Lisa Julie Debbie

Physical appearance 9 X X X
Intellect 5 X X X
Adaptability 9 X X X
Future earning 10 X X X
Perceived homemaking 8 X X X
Social ability 10 X X X

Total weighted score 401 387 385

• Decision support tools

• DM by gut instinct

○ Spontaneous decision
○ Brain activities

• DM in teams
○ Group dynamic
○ Conflict

• How to communicate
○ Asking
 Open ended questions
 High quality of question

○ Telling
 Keep people informed
 Judge what to tell and when

○ Listening
 Most important
 Maintain eye contact
Homework# 10 10/7/2009
 Exercise self-discipline

○ Understanding
 Hear by head, feel by heart
 Be sincere with facial impressions, body language

• Common barriers to communication

○ Semantics
○ Selective Seeing
○ Selective Listening
○ Emotional Barriers

• Motivating
○ To apply an exciting force to drive the individual to act
○ How to motivate
 Inspire
 Encourage
 Impel
○ Self motivation is the first step

• Selection
○ Has to have the right skills

• Standard procedure of employment

○ Define needs
○ Define qualifications
○ Get applicants
○ Review applicants
○ Conduct interviews
○ Decide on job candidates

• Developing
○ Purpose: to improve employees
○ Knowledge
○ Attitude
○ Skills

• How to develop:
○ Set personal example
○ Coach on job
○ Job rotation
○ Courses and seminars
○ Team assignments

• Advices for new leaders

○ Time management
○ Organize to learn
Homework# 10 10/7/2009
○ Secure early win
○ Construct the foundation for major improvements

• Guidelines for superior leaders

(1) Maintain absolute integrity
(2) Be Knowledgeable
(3) Declare expectations
(4) Show uncommon commitment
(5) Get out in front
(6) Expect Positive results
(7) Take care of people
(8) Put duty before self-interests

For next class:

• (Oct 21). Group formal presentations (7-8 mins with 1-2 mins for
Q/A) and report (12-15 pages). Your presentations will be video
taped, so please be well prepared.