Sug Cases

Potential Cases for the Pearlson/Saunders Textbook
July 2, 2003
Sources: HBSP Case Library (which includes cases from HBS, Ivey, University of Hon !on
and several other sources"# $ll of the cases listed here are available from the website:
www#hbs%#edu& Idea 'rou% Publishin at www#it(case(studies#com& C$IS at cais#aisnet#or
)*+,: +hese are only suestions# -ost cases could .uite easily be used for several cha%ters#
Course instructors are encouraed to read over the cases before orderin them for their course to
insure the selections meet teachin ob/ectives#
Chapter 1: S Strate!y Trian!le
- +esco PLC (HBS case 012(123, -arch 3, 4112"
- Pass$ct, Inc# (HBS Case 314(143, -arch 52, 4112"
- +elewest Communications, PLC (HBS case 614(155, *ct# 50, 4114, settin: U!"
- 'overnment ,(Procurement: ,lectronic +enderin System in the Hon !on S$7 (UH!
case H!U426, 8une 40, 4114, settin: Hon !on"
- 9yndham International: :osterin Hih +ouch with Hih +ech (HBS case 612(;14, :eb# 55,
4112, settin: lobal"
- iSteel$sia((4115 (HBS case 214(1<=, >ec# 5<, 4115, settin: $sia"
- $libris ($" (HBS case 315(555, -ar# 52, 4114, settin: internet"
- 9ebvan (HBS case 314(12<, -ar 52, 4112"
- British $irways: Usin Information Systems to Better Serve the Customer, Sasser, 9# ,arl,
8r#& !lein, )orman& Harvard Business School, )ov# 5;;=# Product )umber: ;(2;0(130
- +he 7it? Carlton: Usin Information Systems to Better Serve the Customer, Sasser, 9# ,arl,
8r#& 8ones, +homas *#& !lein, )orman& Harvard Business School Case ;(2;0(13=, -ay 5;;0
- -anheim $uctions, Communications of AIS, 8une, 5;;;, @olume 5 $rticle
41 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC5DartC41 (settin: lobal"
- Introducin ,E%ert Systems at +he Cor%orationF by 8ay Liebowit?, Idea Publishin 'rou%#
I+0000, 6 %aes (settin: US"
- 7isGs and 7ewards at :rontier Communications: Im%rovin Customer Service Usin
ClientAServer +echnoloy,F !# -athieson and +# +oland , Idea Publishin 'rou%# I+0035, 55
%aes (settin: US"
- Business 7eeinineerin at a Lare 'overnment $ency,F )# -c'arry and +# BecGman, Idea
Publishin 'rou%# I+0034, 40 %aes (settin: US"
- ,nd(User com%utin at B7,CI: +he *rdeals of a *ne(Person IS >e%artment,F !# -offitt#
Idea Publishin 'rou%# I+0032, 55 %aes (settin: US"
- Im%lementin a 9ide($rea )etworG at a )aval $ir Station: $ StaGeholder $nalysis,F S#P#
Hocevar, B#$# :rew, and @#C# Bayer# Idea Publishin 'rou%# I+0036, 52 %aes (settin: US"
- 7eenineerin the Sellin Process in a Showroom,F 8# CrnGovic, )# 8anici/evic, and '#
PetGovic, Idea Publishin 'rou%# I+0321, 5= %aes (settin: Huoslavia"
- ,nter%rise 9ide Strateic Information Systems Plannin for Shanhai Bell Cor%oration,F H#
Lon, :# :ui(hoon )ah, and Ihanbei Shu# Idea Publishin 'rou%# I+0065, 53 %aes (settin:
China"
Chapter 2: Strate!i" #se of S
- @icinity Cor%#: +urnin 9eb +raffic into Store +raffic (HBS Case 314(125, )ov# 21, 4115"
- +esco PLC (HBS case 012(123, -arch 3, 4112"
- CISC* Systems: Buildin leadin Internet Ca%abilities (HBS Case 215(522, >ec# 5<, 4115,
Settin: Silicon @alley, C$"
- ,Etendin and ,lectronic +rade )etworG to Sustain Com%etitive $dvantae (UH! case
H!U50<, )ov# ;, 4115, settin: Hon !on"
- +elewest Communications, PLC (HBS case 614(155, *ct# 50, 4114, settin: U!"
- 8a%an )et BanG: 8a%anJs :irst Internet *nly BanG (UH! case H!U5<6, 8an# 4=, 4114,
Settin: 8a%an"#
- PS$: +he 9orldJs Port of Call (HBS case 614(112, 8ul# ;, 4114, Settin: Sina%ore"
- Business Innovation: +he -+7Js eInstant Bonus Pro/ect (UH! case H!U415, 8uly 43, 4114,
settin: $sia"
- -onster#com: Success beyond the bubble (HBS case 614(14=, 8an# <, 4114, settin: lobal"
- >e7emate#com: Buildin a Latin $merican Internet $uction Site (HBS case <14(=0=, 8an 4=,
4114, Settin: Latin $merica"
- 9ebvan (HBS case 314(12<, -ar 52, 4112"
- :rito(Lay, Inc#: $ Strateic +ransition, 5;61(5;63, by L# $%%leate, HBS Case 5;=(51< 5;;3
- *tisline by 9# -c:arlan and ># Stoddard, HBS case 5 6321=, <A50A;1
- >ata $dministration in CitibanG Bra?il ($brided", by Shoshana Iuboff & 'loria SchucG
(HBS case number =63165 51A4<A63
- Custom -ade $%%arel and Individuali?ed Service at LandsJ ,nd, Communications of AIS,
8anuary 4112, @olume 55 $rticle 2 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC55DartC2
(settin: )orth $merica"
- Sherwin(9illiamsJ >ata -art Stratey: Creatin Intellience $cross the Su%%ly Chain,
Communications of AIS, -ay, 4115, @olume 0 $rticle ;
htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC0DartC; (settin: US$"
- ,nd(User com%utin at B7,CI: +he *rdeals of a *ne(Person IS >e%artment,F !# -offitt#
Idea Publishin 'rou%# I+0032, 55 %aes (settin: US"
- >evelo%in Inter(*rani?ational +rust in Busines(to(Business ,(Commerce Partici%ation K
Case Studies in the $utomotive Industry, P# 7atnasinam, Idea Publishin 'rou% Case, 55
%aes, I+ 0351 (settin: $ustralia"
- $naly?in the ,volution of ,nd User Information +echnoloy Performance: $ Lonitudinal
Study of a County Budet *ffice, 8# Sacco and ># HacGler, Idea Publishin 'rou% Case, 5=
%aes, I+ 0355 (sco%e: U#S#"
- 7isG in Partnershi%s Involvin Information Systems >evelo%ment: Lessons :rom a British
)ational Health Service Hos%ital +rust, '# Harindranath, 8#$#$# Sillince, and 7# Holloway,
Idea Publishin 'rou% Case, 44 %aes, I+ 035; (settin: U!"
- Success and :ailure in buildin ,lectronic Infrastructure in the $ir Caro Industry: $
Com%arison of the )etherlands and Hon !on S$7, ,# Christiaanse and 8# >amsaard, Idea
Publishin 'rou% Case, 52 %aes, I+ 03=0 (settin: worldwide"
- Success in Business(to(Business ,(Commerce: Cisco )ew IealandLs ,E%erience, P#
7atnasinam, Idea Publishin 'rou% Case, 5; %aes, I+ 03=; (settin: )ew Iealand"
- +he 7ole of @irtual *rani?ations in Post('raduate ,ducation in ,y%t K +he Case of the
7eional I+ Institute, S# !amel, Idea Publishin 'rou% Case, 52 %aes, I+ 0302 (settin:
,y%t"

Chapter 3: $r!ani%ational &pa"ts
- Connor :ormed -etal Products by L# $%%leate, ># Stoddard, and -# Conrad# HBS Case
5;2112 5;;=
- -rs# :ields, Inc# ((5;<<(6< by Linda $%%leate and !eri Pearlson, Product M: 5;=13=, 53
%aes, Publication >ate: 4A45A;0
- -rs# :ields 5;66(;4 by Linda $%%leate and !eri Pearlson, Product )umber 5;=130, 54
%aes, Publication >ate: 55A55A;=
- @erifone: +he +ransaction $utomation Com%any by >onna B# Stoddard & 7ichard L# )olan &
Hossam 'alal , Harvard Business Case Study number 5;0166 , <A54A;0
- $dministrative >ata Pro/ect ($" (HBS case 612(105, :eb# 5;, 4112, settin: Boston"
- $ndia Bottlin Co# (HBS case 514(1=1, *ct# 5, 4114, settin: South $merica"
- Cisco China (HBS case 214(13;, >ec# 56, 4115, settin: China"
- >E7 Case Study, Communications of AIS, -arch 4111, @olume 2 $rticle
0 htt%:AAcais#aisnet#orAarticlesA2(0Adefault#as%B@iewChtmlDEC25DyC; (settin: small town
Illinois"
- Case Study of the St# Paul com%anies @irtual *fice for 7isG Control >ivision K )# 8ohnson,
Idea Publishin 'rou% Case, 55 %aes, I+ 00;< (settin: U#S#"
- I+ Hel% >esG Im%lementation: +he Case of an International $irline K S# ClarGe and $#
'reaves, Idea Publishin 'rou% Case, 5; %aes, I+ 035= (settin: worldwide"
- Systems >evelo%ment by @irtual Pro/ect +eams: $ Com%arative Study of :our Cases K >#
Croasdell, $# :oE and S# SarGer, Idea Publishin 'rou% Case, 5< %aes, I+ 0364 (setiin:
worldwide"
Chapter ': T and the (esi!n of )ork
- +ale of +wo $irlines in the )etworG $e: *r 9hy the S%irit of !in 'eore III is $live and
9ell (HBS case 214(546, 8un 55, 4114, Settin: US"
settin: $sia"
- >ubai Ports $uthority ($" (HBS case 312(135, :eb# 0, 4112, settin: middle east"
- *tis ,levators: -anain the Service :orce, 8# Cash, 8# *J)eil and !# *strofsGy, HBS Case
5;5(452, 4A;4
- Chemical BanG: +echnoloy Su%%ort for Coo%erative 9orG, L# $%%leate and ># Stoddard
HBS case 5;2(525, ;A50A;0)ew +echnoloy and 8ob >esin in a Phone Com%any, 7# 9alton,
HBS case =621<2, =621<= and =621<0 54A4A64
- $n Internet(Based 9orGflow System: +he Case of Lawrence Livermore )ational
LaboratoriesL Ie%hyr Pro/ect, 8# 'ebauer and H# Schad, Idea Publishin 'rou%, 54 %aes, I+
00==, (settin: U#S#" +he +elecommutin Life: -anain Issues of 9orG, Home and
+echnoloy, '# !elly and !# LocGe, Idea Publishin 'rou%, 55 %aes, I+ 0002, (settin: U#S#"
- +he Lonely Comate: +he $do%tion :ailure of an Intranet(Based Consumer and -arGet
Intellience System, P# HendriGs and 9# 8acobs, Idea Publishin 'rou%, 45 %aes, I+ 0034,
(settin: U#S#"
Chapter *: T and +usiness Pro"esses
- +ale of +wo $irlines in the )etworG $e: *r 9hy the S%irit of !in 'eore III is $live and
9ell (HBS case 214(546, 8un 55, 4114, Settin: US"
- >ubai Ports $uthority ($" (HBS case 312(135, :eb# 0, 4112, settin: middle east"
- 9ebvan (HBS case 314(12<, -ar 52, 4112"
- )IBC*Js Bi Ban, Communications of AIS, 8anuary, 4115, @olume 0 $rticle 5
htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC0DartC5 (settin: US$"
- Beinnin S$P 7A2 Im%lementation at 'eneva Pharmaceuticals, Communications of AIS,
$uust, 4111, @olume = $rticle 4 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC=DartC4
(settin: lobal"
- Consumer(Centric 7eenineerin at the Colorado >e%artment of 7evenue, Communications
of AIS, 8une, 4111, @olume 2 $rticle 53 htt%:AAcais#aisnet#orAarticlesAdefault#as%B
volC2DartC53 (settin: Colorado overnment"
- Information +echnoloy,Process 7eenineerin, and Performance -easurement: $ Balanced
Scorecard $nalysis of Com%a. Com%uter Cor%oration, Communications of AIS, :ebruary,
5;;;, @olume 5 $rticle 6 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC5DartC6 (settin:
US$"
- Bi(Ban ,7P Im%lementation at a lobal Com%any, )# PlisGin and -# IaratsGi, Idea
Publishin 'rou%, 53 %aes, I+ 0051, (settin: Israel"
- Im%lementation :ailure of an Interated Software PacGae: $ Case Study from the :ar ,ast,
Idea Publishin 'rou%, 56 %aes, I+ 0055, (settin: Hon !on"
- 7einventin Business Processes +hrouh $utomation: $ Case Study, ># Pa%er, Idea
Publishin 'rou%, 55 %aes, I+ 00=2, (settin: U#S#"
- $n Internet(Based 9orGflow System: +he Case of Lawrence Livermore )ational
LaboratoriesL Ie%hyr Pro/ect, Idea Publishin 'rou%, 54 %aes, I+ 00==, (settin: U#S#"
- Business Process 7eenineerin for the Use of >istance Learnin at Bell Canada, +# 9halen,
Idea Publishin 'rou%, 5= %aes, I+ 0005, (settin: Canada"
- +he Clinical Information System: $ Case of -isleadin >esin >ecisions, '# >hillon, Idea
Publishin 'rou%, 52 %aes, I+ 0031, (settin: U#!#"
- Business 7eenineerin at a Lare 'overnment $ency, )# -c'arry and +# BecGman, Idea
Publishin 'rou%, 55 %aes, I+ 0034, (settin: U#S#"
- $ Com%rehensive Process Im%rovement -ethodoloy: ,E%eriences at Cater%illarLs -ossville
,nin Center (-,>", Idea Publishin 'rou%, 54 %aes, I+ 0033, (settin: U#S#"
- Identifyin Business Processes for, and Challenes to, ,lectronic Su%%ly Chain -anaement:
$ case study in a small business in )orth(9est +asmania, $ustralia, +# SinGGonen, Idea
Publishin 'rou%, 5= %aes, I+ 0063, (settin: $ustralia"
- +he >ilemma of :arm 'rou% between 7edesinin of Business Processes and 7ebuildin of
-anaement Information Systems, ,# )#, $# :arhoomand, P# Baner/ee, Idea Publishin
'rou%, 5; %aes, I+ 0315, (settin: $sia Pacific"
- $do%tin the Process @iew: $ Case Study of -odelin Chane in the )ot(for(Profit Sector,
$# Bryant and @# Syan, Idea Publishin 'rou%, 44 %aes, I+ 031;, (settin: U#!#"
- ,veryoneLs 9atchin: +he 7emarGably Public 7eorani?ation of the )evada >e%artment of
-otor @ehicles, 9# !uechler and ># ,dber, Idea Publishin 'rou%, 53 %aes, I+ 0352,
(settin: U#S#"
- 7eenineerin the Sellin Process in a Showroom, 8# CrnGovic, )# 8anici/evic, and '#
PetGiovic, Idea Publishin 'rou%, 5= %aes, I+ 0321, (settin: Huoslavia"
- $ Process $%%roach for Selectin ,7P Software: +he Case of *mea $irlines, 8# @erville,
Idea Publishin 'rou%, 43 %aes, I+ 0300, (settin: U#S#"
- Business Process 7edesin in +ravel -anaement in a S$P 7A2 U%rade Pro/ect, -#
Schallert, 5= %aes, I+ 03<=, (settin: $ustralia"
- 7E for Interation: Lessons Learned in Health Care ,$I, H# )emati, S# Stewart, :# Sherrill(
Huffman, Idea Publishin 'rou%, 5< %aes, I+ 0361, (settin: U#S#"
Chapter ,: -r"hite"ture and nfrastru"ture
Settin: 8a%an"#
- Cisco China (HBS case 214(13;, >ec# 56, 4115, settin: China"
- -icrosoft Security 7es%onse Center ($" (Ivey case study ;15,5;, 8ul 40, 4115, settin:
US$"
- BanGin on the *ld +echnoloy: Understandin the *ranisational ConteEt of JLeacyJ
Issues( Communications of AIS, 8uly 5;;;, @olume 4, )o# 6
htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC4DartC6 (settin: U!"
- >SL Provisionin: 7edefinin NCustomer ServiceN, Communications of AIS, >ecember,
4115, @olume < $rticle 45 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC<DartC45 (settin:
US$"
- +>' ,nineerin: >o 9e 7eally )eed $nother U%radeB Communications of AIS, :ebruary,
4114 , @olume 6 $rticle 5< htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC6DartC5< (settin:
US$"
- $ma?on#com: ,E%loitin the @alue of >iital Business Infrastructure, L# $%%leate and -#
Collura HBS case number 611221 ;A0A4111
- BrooGlyn Union 'as: **PS on Bi Iron, B# !onsynsGi and ,# $ndersen (HBS case number
5;45== 3A54A5;;4"
- PricewaterhouseCoo%ers: Buildin a 'lobal )etworG, $li :# :arhoomand& -arissa
-cCauley& Peter LovelocG& -inaGo :uGaata (HBS case number H!U1;3, Hon !on
University, 5A5A11"
- Hon !onJs )ational Information Infrastructure, $li :# :arhoomand and Pauline ), Hon
!on University Case (Library", Publication >ate: 15A15A5;;6, Product MH!U15<
- +om +humb Su%ermarGets, BlaGe Ives (Louisiana State University", 5;;=,
(htt%:AAwww#coE#smu#eduAmisAcasesAtomthumbAcase#html "
- >aton Cor%oration, $/it !ambil ()ew HorG University", 5;;2,
(htt%:AAwww#stern#nyu#eduAOaGambilAteachinAcasesAdaton#html"
- Prudential Chamberlain Stiehl: +he ,volution of an I+ $rchitecture for a 7esidential 7eal
,state :irm, $# Borchers and B# -ills, Idea Publishin 'rou%, 53 %aes, I+0344, (settin:
U#S#"
- Information Systems >evelo%ment and Business :it in >ynamic ,nvironements, P# !anellis,
P# Pa%ado%oulou and ># -artaGos, Idea Publishin 'rou%, 54 %aes, I+033;, (settin:
'reece"
- )ation(9ide IC+ Infrastructure Introduction and Its Leverae for *verall >evelo%ment, P#
Pale and 8# 'o/si, Idea Publishin 'rou%, 4= %aes, I+03;1, (settin: Croatia"
Chapter .: (oin! +usiness on the nternet
- 'lobal Sources Ltd#: +he evolution of B4B (Ivey case ;15-30, $%ril 21, 4114, settin: $sia"
- @icinity Cor%#: +urnin 9eb +raffic into Store +raffic (HBS Case 314(125, )ov# 21, 4115"
- +esco PLC (HBS case 012(123, -arch 3, 4112& settin: U!"
- Cybersettle (HBS case ;14(506, >ec# =, 4115"
Settin: 8a%an"#
- ,lectronic Service >elivery Im%lementation and $cce%tance Stratey (UH! case H!U442,
$u# 50, 4114, settin $sia"
- +he :ree Internet Initiative in La'rane, 'eoria (HBS case 214(1=5, :eb 5=, 4114, settin:
US"
- >e7emate#com: Buildin a Latin $merican Internet $uction Site (HBS case <14(=0=, 8an 4=,
4114, Settin: Latin $merica"
settin: $sia"
- 9ebvan (HBS case 314(12<, -ar 52, 4112"
- -anheim $uctions, Communications of AIS, 8une, 5;;;, @olume 5 $rticle
41 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC5DartC41 (settin: lobal"
- 7ice ,%icurian Sho%%in: >ecadence or >estiny, Communications of AIS, *ctober, 4114,
@olume ; $rticle 56 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC;DartC56 (settin:
Houston, +P"
- >artcor -anaement Services Communications of AIS, *ctober, 4114, @olume ; $rticle 5<
htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC;DartC5< (settin: US$"
- +7$>,C$7>: Buildin $ 'lobal +radin ,lectronic Payment System, Communicaitons of
AIS, *ctober, 4115, @olume < $rticle 56 htt%:AAcais#aisnet#orAarticlesAdefault#as%B
volC<DartC56 (settin: lobal"
- Sho%%in#com: 9hen ,(Commerce IsnJt $ Barain, Communications of AIS, )ovember,
US$"
- $ma?on#com: ,E%loitin the @alue of >iital Business Infrastructure by L# $%%leate and -#
Collura HBS case number 611221 ;A0A4111
- Charles Schwab, Inc#: Creatin an International -arGets%ace, $li :# :arhoomand & Peter
LovelocG & -aria 8# Cascales, University of Hon !on case study H!U13< (available at the
HBS Publishin site" %ublished 8anuary 4111
- Submarion#co: +he Challenes of B4C ,(Commerce in Latin $merica, by Lynda $%%leate
et al#, HBS Case ;(615(201, %ublished 8une 4115
- Barnesandnoble#com series by 8effrey 7ay%ort and >icGson Louie, HBS case ;(;15(142
Published :ebruary 4115#
- +ellme )etworGs, Inc# by +homas ,isenmann and )ichole +em%est, HBS case 615(25;,
%ublished )ovember 4111#
- $libaba#com by 9arren -c:arlan, Carin(Isabel !oo% and >avid Lane, HBS case 215(1=<
%ublished )ovember 21, 4111
- Sun -icrosystems: 7eali?in the Potential of 9eb +echnoloies by 7obert $ustin and -arG
Cotteleer, HBS case 5;6(11<, %ublished >ecember 5;;6#
- +he iPremier Co: >enial of Service $ttacG by 7obert $ustin, Larry LeibrocG and $lan
-urray HBS case 315(55=, %ublished -ay 4115#
- S$:,C*: Leverain the 9eb in a !nowlede(Based Service Industry, >ebabroto
Chatter/ee and Leonard -# 8essu%, Idea Publishin 'rou%, 5< %aes, I+00<6, (settin: U#S#"
- ,Q+rade Securities, Inc#, Pioneer *n(Line +rader, Strules to Stay on +o%, $dam ,leant
and 7amiro -ontealere, Idea Publishin 'rou%, 43 %aes, I+0066, (settin: U#S#"
- $C,net: :acilitatin ,conomic >evelo%ment +hrouh Small Business ,lectronic Commerce,
Crai @an SlyGe, :rance Belaner, and -arcy !ittner, Idea Publishin 'rou%, 41 %aes,
I+00;1, (settin: U#S#"
- >ata)aut Incor%orated: 'rowin Pains of a Small Com%any on the @ere of an Internet
7evolution, )ancy Shaw and 8oan *L7eilly, Idea Publishin 'rou%, 55 %aes, I+00;6,
(settin: U#S#"
- +he :orein BanGsL Influence in Information +echnoloy $do%tion in the Chinese BanGin
System, -ichelle 9#L# :on, Idea Publishin 'rou%, 45 %aes, I+0316, (settin: China"
- Seabord StocG ,EchaneLs ,merin ,(Commerce Initiative, Linda !niht and +heresa $#
Steinbach, Idea Publishin 'rou%, 5= %aes, I+0342, (settin: U#S#"
- ,nter%rise Information Portal Im%lementation: !nowlede Sharin ,fforts of a
Pharmaceutical Com%any, $llison -annin and Su%rateeG SarGer, Idea Publishin 'rou%, 5<
%aes, I+0324, (settin: U#S#"
- $ +hree(+iered $%%roach to 'lobal ,(Commerce: ,E%eriences of )uSGin International,
>avid Pa%er and !en +iney, Idea Publishin 'rou%, 42 %aes, I+0323, (settin: U#S#"
- 'rowth and Consolidation in the S%anish(s%eaGin ,(Commerce -arGet, 7oberto @ina/a,
Idea Publishin 'rou%, 56 %aes, I+0326, (settin: Latin $merica"
- Inca :oods: 7eachin )ew Customers 9orldwide, -artin Santana, 8aime Serida and $ntonio
>ia?, Idea Publishin 'rou%, 42 %aes, I+032;, (settin: Peru"
- 7eality vs# Plan: How *rani?ational ,(Commerce Strateies ,volve, >avid 'ordon and
8ames SGibo, Idea Publishin 'rou%, 53 %aes, I+03=1, (settin: U#S#"
- Student $dvantae Ca%tures the Collee -arGet throuh an Interation of +heir *n and
*ffline Business, -araret *LHara and Huh 8# 9atson, Idea Publishin 'rou%, 45 %aes,
I+03=5, (settin: U#S#"
- +urnin ,(Commerce +heory into $ction in Ireland: +amin the Celtic +ier, Ira Hermish and
>ale $# Bondan?a, Idea Publishin 'rou%, 50 %aes, I+03=4, (settin: Ireland"
- Lone 7iver 9inery Com%any: $ Case of @irtual *ranisation and ,lectronic Business
Strateies in Small and -edium(Si?ed :irms, ,mmanuel *# +etteh and ,dith Cowan, Idea
Publishin 'rou%, 5= %aes, I+03=<, (settin: $ustralia"
- +he Im%act of ,(Commerce +echnoloy on the $ir +ravel Industry, 'asson, Idea Publishin
'rou%, 53 %aes, I+0336, (settin: 9orldwide"
- 9eb(enablin for Com%etitive $dvantae: $ Case of Himalayan $dventures, Luvai
-otiwalla and $?im Hashimi, Idea Publishin 'rou%, 53 %aes, I+03<5, (settin:
9orldwide"
- -odelin BacG *ffice *%erations at 'reenfield *nlineLs >iital Consumer Store, 'erard -#
Cam%bell, Christo%her L# Huntley, and -ichael 7# $nderson, Idea Publishin 'rou%, 54
%aes, I+03<3, (settin: U#S#"
- ,nablin B4B -arGet%laces: +he Case of ', 'lobal ,Echane Services, 8ames Paul, Schiro
9ithanachchi, 7obert -ocGler, -arc ,# 'artenfled, 9illiam Bisline and >orothy >oloite,
Idea
Chapter /: The 0S $r!ani%ation
- Postirot BanG and Provment $B: -anain the Cost of I+ *%erations (HBS case 214(135,
:eb# 43, 4114, settin: Sweden"
US$"
- Cisco Systems, Inc, 7ichard )olan and !elley Porter, HBS case 2;6(54<
- PeroE Cor%#: Leadershi% of the Information +echnoloy :unction& HBS, Lynda $%%leate,
Case 5;5(14=#
- +he Information Plan for Celerity ,nter%rises, Inc#: $ +eachin Case, Laurie Schat?ber, Idea
Publishin 'rou%, 4< %aes, I+0052, (settin: U#S# and International"
- +he +rainin Challene: Installin a P*S for Im%roved 7e%ortin and Customer Satisfaction,
8anette -oody and >avid 8ordan, Idea Publishin 'rou%, 56 %aes, I+00<4, (settin: U#S#"
- Information Systems D +echnoloy *utsourcin: Case Lessons from R+ravel+racGF, 8eremy
7ose and 7ay HacGney, Idea Publishin 'rou%, 54 %aes, I+0061, (settin: U#!#"
- Lare(Scale Sustainable Information Systems >evelo%ment in a >evelo%in country: +he
-aGin of an Islamic BanGin PacGae, $deGunle *Gunoye, Idea Publishin 'rou%, 53
%aes, I+0361, (settin: International"
- How to Successfully -anae an I+ >e%artment Under +urbulent Conditions: $ Case Study,
$wie Leonard, Idea Publishin 'rou%, 56 %aes, I+036=, (settin: South $frica"
Chapter 1: 2undin! T
- >aGota *ffice Products (HBS case 514(145, $u# <, 4115, settin: US((note: this is an
accountin case about $BC with an -IS slant#"
- Siemens Share)et: Buildin a !nowlede )etworG (HBS case 312(123, )ov# 0, 4114"
- Postirot BanG and Provment $B: -anain the Cost of I+ *%erations (HBS case 214(135,
:eb# 43, 4114, settin: Sweden"
- $ndia Bottlin Co# (HBS case 514(1=1, *ct# 5, 4114, settin: South $merica"
- ,valuatin the Interated -easurement and ,valuation System I-,S: $ Success Story,
Se%tember 5;;;, Communications of AIS, @olume 4 $rticle
50 htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC4DartC50 (settin: 'reece"
- Information +echnoloy,Process 7eenineerin, and Performance -easurement: $ Balanced
Scorecard $nalysis of Com%a. Com%uter Cor%oration, Communications of AIS, :ebruary,
US$"
- +>' ,nineerin: >o 9e 7eally )eed $nother U%radeB Communications of AIS, :ebruary,
4114 , @olume 6 $rticle 5< htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC6DartC5< (settin:
US$"
- >artcor -anaement Services Communications of AIS, *ctober, 4114, @olume ; $rticle 5<
htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC;DartC5< (settin: US$"
-
Chapter 10: Pro3e"t 0ana!e&ent
- SinoSecurities#com (HBS case 214(1<4, >ec# 51, 4115, settin: China"
US"
- +he Perils of Inorin NSystems 515N: 7ecoverin from -isha%s at +wo Small Com%anies,
Communications of AIS, $%ril, 4114, @olume 6 $rticle 4=
htt%:AAcais#aisnet#orAarticlesAdefault#as%BvolC6DartC4= (settin: US$"
- >E7 Case Study, Communications of AIS, -arch 4111, @olume 2 $rticle
0 htt%:AAcais#aisnet#orAarticlesA2(0Adefault#as%B@iewChtmlDEC25DyC; (settin: small town
Illinois"
- )etworG Im%lementation Pro/ect in the State Sector in Scotland: +he Influence of Social and
*rani?ational :actors, $nn -cCready and $ndrew >oswell, Idea Publishin 'rou%, 50
%aes, I+0013, (settin: International ( Scotland"
- +he $%%lication of I+ for Com%etitive $dvantae at !eane, Inc#, -arG 7# $ndrews and
7aymond Pa%%, Idea Publishin 'rou%, 5; %aes, I+001;, (settin: International ( Scotland"
- -anain the )ICS Pro/ect at the 7oyal Canadian University, Charalambos L# Iacovou, Idea
Publishin 'rou%, 54 %aes, I+0001, (settin: International ( Canada"
- Systems 7e.uirements and Prototy%in, @incent Hen, Idea Publishin 'rou%, 5= %aes,
I+000;, (settin: U#S#"
- 7econi?in 7unaway IS Pro/ects 9hen +hey *ccur: +he BanG Consortium Case, 8# C#
-ann, Idea 'rou% Publishin, 6 %aes, I+ 0353, (settin: U#S#"
- +he +5($uto Inc# Production Part +estin Process: $ 9orGflow $utomation Success Story,
Charles Cain, +homas 9# Lauer and ,ileen PeacocG, Idea Publishin 'rou%, 5= %aes,
I+0306, (settin: $ustralia"
- $ >ream Pro/ect +urns into a )ihtmare: How :lawless Software )ever 'ot Im%lemented,
@# 7oy and B#$# $ubert, Idea 'rou% Publishin, 6 %aes, I+ 0331, (settin: Canada"
- Lare(Scale Sustainable Information Systems >evelo%ment in a >evelo%in country: +he
-aGin of an Islamic BanGin PacGae, $deGunle *Gunoye, Idea Publishin 'rou%, 53
%aes, I+0361, (settin: International"
Chapter 11: 4no5led!e 0ana!e&ent
- Intellect,Echane, Inc# (HBS case 614(552, >ec# <, 4115, settin Boston, -$"
- Siemens Share)et: Buildin a !nowlede )etworG (HBS case 312(123, )ov# 0, 4114"
- +he PricewaterhouseCoo%ers !nowledeCurve and the S%innin off of PwC Consultin
(H!U case H!U445, Se%t# 21, 4114, settin: $sia(Pacific"
- !nowlede -anaement at ,rnst D Houn by -iGlos Saryary and $nn -arie Chard,
Stanford University, $vailable at HBS Press:
htt%:AAwww#hbs%#harvard#eduAhbs%A%rodSdetail#as%B-4;5
- BucGman Laboratories ($" by 9illiam :ulmer, Harvard Business School Case number
611531, available at HBS Press: htt%:AAwww#hbs%#harvard#eduAhbs%A%rodSdetail#as%B611531
- !nowlede -anaement at $ndersen Consultin by -orten Hansen and +om >aven%ort,
Harvard Business School Press case =;;124, 8uly 5;;; $vailable at:
htt%:AAwww#hbs%#harvard#eduAhbs%A%rodSdetail#as%B=;;124
- S$:,C*: Leverain the 9eb in a !nowlede(Based Service Industry, >ebabroto
Chatter/ee and Leonard -# 8essu%, Idea Publishin 'rou%, 5< %aes, I+00<6, (settin: U#S#"
- ,nter%rise Information Portal Im%lementation: !nowlede Sharin ,fforts of a
Pharmaceutical Com%any, $llison -annin and Su%rateeG SarGer, Idea Publishin 'rou%, 5<
%aes, I+0324, (settin: U#S#"
- S%readsheets as !nowlede -anaement >ocuments: !nowlede +ransfer for Small
Business 9eb Site >ecisions, Ste%hen Buress and >on Schauder, Idea Publishin 'rou%, 5<
%aes, I+0363, (settin: $ustralia"
Chapter 12: 6thi"s, Pri7a"y, So"ial 8esponsibility and Se"urity
- $*L, Cisco, HahooT: Buildin the Internet Commons (HBS case 214(166, -ar# 43, 4114,
settin: US$"
- >iital Certificates and Sinatures: -icrosoft Cor%oration (UH! case H!U412, 8ul 54,
- Lotus -arGet%lace: Households### manain information %rivacy concerns# Culnan, -# 8#, D
Smith, H# 8# (5;;0"# In 8ohnson, ># '# D )issenbaum, H# (,ds#"# Computers, Ethics, and
Social Values. ,nlewood Cliffs, )8: Prentice(Hall, 43;(4<6#
- +he Lessons of the Lotus -arGetPlace: Im%lications for Consumer Privacy in the 5;;1Js by
-ary Culnan, available at the CPS7 website:
htt%:AAwww#c%sr#orAconferencesAcf%;5Aculnan#html
- Incident at 9aco -anufacturin, by 8ohn SviolGa, HBS Publishin, Case )umber 56;5=4
(-arch 5;;1"
- Com%etitive Information Policy at Pratt and 9hitney by Lynn Shar%e Paine, HBS
Publishin, Case )umber 2;=50= (8uly 5;;="
US"
US$"

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