Chapter 1 Introduction to Operations Management

Company Web Sites

Disney
http://www.disney.com/
Federal Express
http://www.fedex.com/
Ford
http://www.ford.com/
General Electric
http://www.ge.com/
IBM
http://www.ibm.com/
Lands' End
http://www.landsend.com/
Li & Fun
http://www.lifung.com/
L!L! Bean
http://www.llbean.com/
Motorola
http://www.mot.com/
"e# Balance
http://www.newbalance.com
$i%%a &ut
www.yum.com
W'irlpool
http://www.whirlpool.com/
(M
http://www.3m.com/
Mobil
www.exxonmobil.com
"or)ol* Sout'ern
http://www.nscorp.com/
+it%,Carlton &otel
http://www.ritzcarlton.com/
Sabre
http://www.sabre.com/
Sout'#est -irlines
http://www.iflyswa.com/
Wal,Mart
http://www.walmart.com/
.ama'a
www.yamaha-motor.com
/ara
www.zara.com
+esource Web Sites
Historical Figures
-dam Smit'
http://www.ecn.bris.ac.uk/het/smith/index.htm
Eli W'itney
http://www.eliwhitney.org/
Frederic* 0aylor
http://www.cftech.com/BrainBank/T!"!#B!T$/%red&Taylor.html
http://www.ideafinder.com/history/in'entors/taylor.htm
Elton Mayo
http://www.accel-team.com/moti'ation/hawthorne()*.html
Globalization
Bureau o) Labor Statistics
http://www.bls.go'/
$ee !nternational +omparisons of &ages and ,roducti'ity
Commandin &ei'ts , 0'e Battle )or t'e World Economy
http://www.pbs.org/wgbh/commandingheights/
#n incredibly rich ,B$ site promoting the understanding of globalization- world trade- and
economic de'elopment. !ncludes 'ideo clips- timelines- people profiles- critical ideas-
debates- country reports- and additional resources.
Export In)ormation
http://www.export.go'
# .epartment of +ommerce site that pro'ides information about exporting /.$. products
to countries around the world.

Mar*et -ccess and Compliance
http://www.mac.doc.go'/
# .epartment of +ommerce site that keeps track of trade agreements and compliance.
+an access information by country. $ee also the T#.0 +12,3!#4+0 and T#.0
0$1/+0$ links.
1rani%ation )or Economic Co,operation and De2elopment
http://www.oecd.org
%ormed initially to support the 2arshall ,lan after &orld &ar !!- this international
organization is a forum for the discussion and de'elopment of economic and social
policy. !t promotes democracy and a market economy in international trade.
0'e Economist
http://www.economist.com
# news magazine published in 5reat Britain. 2any international stories. Be sure to
access the country briefings. %or access to limited areas- go through your uni'ersity
library system.
0'e Globalist
http://www.theglobalist.com
# daily online ser'ice with stories about the global economy. 3ots of good links as well.
The World Ban
http://www.worldbank.com
The lending institution for de'eloping countries. 3ots of data and information. ates the
global competiti'eness of *6) nations.
The World Factboo
http://www.cia.go'/cia/publications/factbook/index.html
The +!#7s user-friendly report on nations worldwide.
Tradeport
www.tradeport.org
"aluable information on country-specific import/export laws and regulations.
Websites o) "ational Statistical 1))ices
http://www.wto.org/english/res(e/statis(e/natl(e.pdf
!nterested in economic statistics about a particular country8 This site lists the /3 of the
national statistical offices from #ndorra to 9ugosla'ia.
World De2elopment +eport
:click on the report under ;%eatured esources< on right=
http://econ.worldbank.org/
World Economic Forum
www.weforum.org
#n international forum for ;impro'ing the state of the world.< # wonderful resource on
global issues. $ee particularly the 5lobal +ompetiti'eness eport.
World 0rade 1rani%ation
http://www.wto.org
T>0 international trade organization. %ind out what the &T1 does and access its many
resources. $ee especially the &orld Trade eport and !nternational Trade $tatistics.
!thics
0ransparency International
www.transparency.org
# 5erman site dealing with ethics in global business practices. !ncludes a bribery index
rating by country.
Forein Corrupt $ractices -ct
http"##$$$%&ustice%go'#criminal#(raud#(cpa#
Business Cultures
www.worldbusinessculture.com
Sarbanes,1xley -ct
http"##$$$%so)la$%com#
Trade *greements
World 0rade 1rani%ation
http://www.wto.org/
-$EC
http://www.apec.org/
-SE-"
http://www.aseansec.org/
C-F0-
http://www.caftaintelligencecenter.com/
F0--
http://www.ftaa-alca.org/alca(e.asp
"-F0-
http://www.ustr.go'/trade-agreements/free-trade-agreements/north-american-free-trade-
agreement-nafta
European 3nion
http://europa.eu/
S-DC
http://www.sadc.int/
Competiti'eness
Council on Competiti2eness
http://www.compete.org/
World Competiti2eness Scoreboard
http://www.imd.ch/research/centers/wcc/
Global Competiti2eness +eport
http://www.weforum.org/en/initiati'es/gcp/index.htm
0'e Competiti2eness Institute
http://www.competiti'eness.org/
Ser2ice Sector
http://www.ita.doc.go'/sif
Best Manu)acturin $ractices
http://www.bmpcoe.org/
Operations +trateg,
-merican Customer Satis)action Index
http://www.theacsi.org/
-merican Society )or 4uality5-S46
http://www.as?.org/
Malcolm Baldrie "ational 4uality -#ard
http://www.?uality.nist.go'/
4uic* +esponse
http://www.engr.wisc.edu/centers/c?rm/
-ile Manu)acturin
http://web.mit.edu/ctpid/www/agile/index.html
&os'in $lannin
http://www.t?e.com/hoshin.html
0'e Balanced Scorecard
http://www.balancedscorecard.org/