Procurement and supply chain risk management

www.achilles.com
Services for professional procurement.
Be better informed, make better decisions.
Reduce risk. Reduce cost.
Raise performance.
Meeting your supply chain
and procurement objectives.
02
As a Purchasing, Supply Chain or Vendor Management professional you are faced with the challenges of
managing data, compliance and risk across increasingly global and multi-tier supply chains.
Procurement
Needs
Reduce risk and
lead-times for new
suppliers
Protect brand
/ corporate
reputation and
shareholder
value
Provide evidence
of procurement
policy adherence
Manage risk in
complex supply
chains
Meet legislation,
regulation,
compliance
requirements
Business
Challenges
Incomplete /
obsolete data
across multiple
systems and
locations
Multi-site user
need for consistent
supplier data and
standards
Inaccurate data
compromising
ERP system
performance
Increased
compliance needs:
Health & Safety,
Finance, CSR,
Environment
Need for
consistent
and rigorous
key supplier
qualifcation
Achilles
Solutions
Fully-managed
supplier data
validation and
maintenance
Secure online
access to source
products and view
compliance
Interface APIs to
sync clean data
with your ERP
systems
Systematic
supplier risk
and compliance
management
Supplier
qualifcation of
current and future
supply base
03
Achilles supports your organisations risk management and procurement strategy by reducing the cost,
effort and risk of sourcing and managing suppliers.
The heart of our solution is a systematic supplier qualifcation programme with data capture through
online questionnaires and rigorous validation through our assessment teams and qualifed auditors.
Comprehensive supplier qualifcation
Our modular questionnaires are confgured around the risk
management needs of your company, refecting your industry
sector and regions of operation. Typically they cover the following
supplier criteria:
We also offer specialist modules giving you more detailed supplier
information on areas of the highest importance to your business:
Your Achilles supplier qualifcation solution can include a specifc
risk and compliance model.
This risk model segments suppliers on key criteria, and indicates
the specifc qualifcation process you require them to complete.
Our secure cloud-based platform then allows your buyers to
search for products and services and view validated compliance
and risk assessment information on the associated suppliers.
We embed your policies and standards into the supplier
qualifcation process driving consistency and compliance across
your purchasing activities.
Supply base and supply chain risk management
Supplier data consolidation on a single platform
- for key vendors or your total supply base
Systematic risk management and compliance
- qualifcation requirements for suppliers can be tiered based
on their criticality to your business
Fully managed supplier data capture and validation
- via our contact & support teams, qualifed auditors and
trusted third-party data feeds
Online supplier management
- tools for your buyers to view performance and risk, prioritise
suppliers and manage sourcing activities across the supply
base
Accurate and consistent supplier data across your systems
- the data we capture, validate and maintain can interface
with ERP and ePurchasing systems to improve data quality
across your organisation
Risk management information for stakeholders
- in addition to procurement teams other organisational
stakeholders can access data:
General
company data
Products &
Services
Finance Insurance &
Legal
Environment Quality
standards
CSR &
Sustainability
Health & Safety
Financial
analysis
CSR /
Sustainability
Carbon
reduction
Multi-tier
supplier visibility
Health & Safety
teams
Environmental
teams
Finance
teams
Sustainability and
CSR teams
Ethics and
Compliance teams
Contract management
teams
04
1 Source: 2012 Customer Interviews
Reduce risk. Reduce cost. Raise performance.
Our risk management solutions reduce cost and effort, allowing purchasing teams to focus on other high
value and strategic purchasing activities.
F
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s

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n
g
a
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e
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i
n

v
a
l
i
d
a
t
i
o
n
In-house Using Achilles
Reduced effort in supplier data validation
1
6
1
83%
6
4
2
0
UK Electricity Company
Supporting your risk management objectives
Whether your focus is compliance with legislation or corporate
policies, the need to consolidate supplier data after a period of
acquisitions or a requirement to improve the performance of your
purchasing systems through an accurate data feed, we have a
range of solutions to help.
We use Achilles to reduce the time it takes
to pre-qualify suppliers. In Achilles we can
select a category and any vendor found is pre-
qualifed. It makes the process very quick.
Buyer
UK Utilities
My use of Achilles was not due to a cost
factor, it was to reduce the procurement
risk; I wanted a qualifed supplier. Safety
concern was the number one factor.
IT Procurement Manager
Transport
Achilles helps us comply with our
legislative requirements - this is one of
our key needs from their service.
Buyer
UK Utilities
Achilles performs well in industries where
the risk of something going wrong is huge
and a buyer can set criteria to make sure the
suppliers are qualifed to complete the job.
IT Procurement Manager
Utilities
F
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v
a
l
i
d
a
t
i
o
n
In-house Using Achilles
Reduced effort in supplier data validation
1
5
1
80%
6
4
2
0
UK Utilities Company
F
T
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s

e
n
g
a
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s
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c
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t
i
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n
In-house Using Achilles
Reduced effort in supplier database management
1
10
100%
6
4
2
0
8
10
Large Global Oil Company
05
YOU DEFINE:
Parameters of the service
Suppliers to include
Questions to ask and data to validate
Risk model and compliance rules to apply
Range of online tools to use the information gathered
Interface needs with your other systems
Working together to shape your solution
Every business is different. We will work with you to understand the specifc objectives and challenges
you face in improving supplier performance and risk management.
WE:
Confgure the system, processes and rules
Design the data capture and questionnaires
Manage supplier contact and onboarding
Validate and maintain data, undertake audits
Present the information via a secure online platform
Provide a data interface to other business systems
Our account managers and implementation teams will guide you through the range of solutions and confguration options available at key
stages of the programme.
Managing adoption across your current and future suppliers
We support your suppliers through the qualifcation process
following a proven model that has already qualifed over 80,000
suppliers globally.
Our multi - language onboarding teams fully manage the supplier
contact process to deliver high participation rates and we offer
communication material and web portals that refect your brand identity.
Supplier registration stage
Process Suppliers Achilles Buyers
Application
Apply to join via the buyers
website portal
Risk model drives
Registration process. Low-
risk suppliers: No further
action. Critical suppliers:
Proceed to next stage
Low-risk supplier
information published
Supplier qualifcation stages
Process Suppliers Achilles Buyers
Data Submission
Annual subscription
payment & complete online
questionnaire(s)
Risk model drives scope of
questionnaire (and audit)
requirements
Validation
Data validation of
questionnaire(s)
Publish
Successful
Qualifcation
Validation complete
Supplier information
published
Search Access supplier data
Specifc process may vary refecting sector and client requirements.
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Buyer
Buyer
Search - Filter - View
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Community
Suppliers
visible
to
Community
Buyers
Supplier
List Products & Services
Provide Info & Data
C
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m
unity B
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r
s
Audit
Supplier
Qualifcation
Questionnaire
M
a
nage R
is
k
Suppliers
High
Low
Assess Supplier
Risk Profle:
Buyer Rules
Med
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lier Co
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Supplier
Registration
Specialist
Qualifcation
Finance CSR
Supply-chain
Carbon
Modular solutions - confgured to meet your needs
06 07
1
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3
4
5
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7
8
9
Specifc options and solutions may vary refecting specifc sector and location requirements.
Your supplier focus:
Key suppliers
Total supply base
Extended multi-tier
supply chain
Supplier registration
A supplier qualifcation programme
for your total supply base includes a
set of preliminary questions that all
your suppliers complete.
This provides a basic registration for
low-risk suppliers and also powers a
risk model to identify which suppliers
are required to complete a more
extensive qualifcation process.
Validated supplier Qualifcation
Targeted suppliers complete a comprehensive and
sector-specifc questionnaire including:
Core question set: Company details, products and
services, fnance, compliance, quality, corporate social
responsibility, environment, health & safety.
Region of supply questions: Refecting criteria,
regulation or legislation specifc to the countries or
regions the supplier wants to serve.
Supplier location questions: Specifc to the country
the supplier is registered in.
Audit
On-site audits by
fully qualifed lead
assessors can
form part of your
assessment and
qualifcation model.
Integration enhancements
To interface with your existing processes and systems well work with you to make our data as open as possible.
Code Mapping: An automated cross-reference between the standardised industry sector product and service
codes established in our solutions mapped to the product codes used in your business.
Data Exchange: Many clients use our solutions to establish and maintain accurate supplier data feeds into their
internal business systems. To support this, we offer a number of options to pass data from Achilles to your ERP,
spend analysis or contract management systems.
Online tools for purchasing teams
Product, service and supplier information supports buyers in supplier management and sourcing activities. In addition
to our standard search and report tools, a range of additional functionality can be added to your programme including:
Additional Questions: An e-RFI tool supports supplier shortlist creation.
Buyer Alerts: Tracks data and status changes for selected suppliers or product codes.
Secure Messaging: Provides secure, auditable and private online communications between buyers and suppliers.
Internal Qualifcation: Allows buyers to record information on individual suppliers and share this across the organisation.
Supplier Scoring: Confgurable scoring of supplier data on any captured criteria to differentiate and benchmark suppliers.
Performance Feedback: Assess, benchmark and review performance of current or potential suppliers.
Specialist Qualifcation modules can be added to deliver
more detailed supplier information:
Supply Chain Mapping: A programme to establish multi-tier
supply chain visibility and associated risk.
Sustainability / CSR: A detailed model including social
responsibility, ethics, environment, health & safety, bribery
and corruption.
Financial Analysis Model: Developed with Deloitte, this model
provides a fnancial health check of suppliers covering historic
performance, benchmarking and future projections.
Carbon Reduction: An audit, certifcation and carbon reduction
module for supplier qualifcation or to support your organisations
own approach to carbon measurement and reduction.
Risk model option
Supplier information captured at
registration (e.g. products and
services offered, contract value,
supplier location etc.) is fed into
your risk model.
This model identifes which
suppliers are required to
complete additional qualifcation
questionnaires or undertake audits.
Fully managed
supplier onboarding
Experienced contact
centre teams and
branded communications
programmes support
suppliers through the
process, driving quick
completions and high
participation rates.
A
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tio
n
08
Audit
Qualifcation Questionnaire
Supplier Application & Registration
Buyer /
Community Risk
Model:
Importance
Criticality
Risk profle
HIGH
LOW
Specialist
Qualifcation
Supplier data you can trust
Data quality powers our solutions. The same rigour that goes into defning our questionnaires is applied
to validating the responses that suppliers provide. We validate information through our support teams,
qualifed assessors and via specialist third-party data feeds. Over 400 support staff and auditors complete
more than 80,000 supplier qualifcation questionnaire validations and over 10,000 on-site audits every year.
Comprehensive approach to validation
Only when a suppliers questionnaire responses have gone
through our validation process are their products, services and
company information visible online to your buyers.
We review data formats, cross-check answers for consistency,
validate responses against additional documents provided (e.g.
insurance certifcates) and use feeds from trusted third-party
providers for specialist data such as company registrations and
fnancial records.
400 support staff and auditors
80,000 supplier qualifcation questionnaires annually
10,000 on-site audits annually
Achilles tiered assessment model
We use 4 key assessment stages of registration, validated sector
and specialist questionnaires and on-site audits to qualify suppliers
in line with your company or community risk model.
For the most critical suppliers to your organisation we can provide
further levels of rigour in the qualifcation process through desk-top
and on-site audits carried out by fully-qualifed lead assessors.
09
Alerts
Instant
notifcation of
changes to products
or suppliers you
are tracking.
Record
actions and
communications
An auditable record of
RFIs and communications
provides evidence of
compliance with
legislation or internal
policies.
Score
suppliers
Sort, flter and
prioritise suppliers
with a scoring model
based on their data
and questionnaire
responses.
KPIs
A dashboard
of indicators and
metrics delivers
key information
on log-in.
Save
searches &
results
Save search criteria for
regular sourcing events.
Save results as an
auditable record for
policy or legislation
adherence.
Advanced
search engine
Find products,
services and
suppliers who meet
the criteria you
specify.
Power to procurement teams
Our secure online platform gives buyers anytime anywhere access to source products and services,
view validated supplier data and check supplier compliance through a range of powerful, easy-to-use
tools. We have designed these around your key tasks to help drive performance and save time in day-to-
day procurement and supplier sourcing activities.
Additional
modules
Your menu displays
the modules and
functionality you
can access.
You can confgure your language, content layout, display
preferences and report formats to refect the regular tasks
you perform.
Unlimited user licences means buyers in multiple locations can
access the platform to drive process consistency across your
procurement function.
Compare
suppliers
Filter, compare and
prioritise on key criteria
for short-listing and
export to other
formats.
Internal
Qualifcation
A private, buyer-
specifc record of
internal documents,
audits, scores or
comments about
suppliers.
Third-
party data
Access to
specialist data from
trusted third-
party feeds.
Audit
View supplier
audit status if
these form part of
your qualifcation
model.
New and
existing suppliers
All suppliers go
through the qualifcation
and validation
process.
Track
suppliers
Follow chosen
suppliers and get
alerts on changes
to their data or
status.
Questionnaire
status
We provide a visual
warning if data is
incomplete or
expired.
10
The Achilles Community model
WITHOUT ACHILLES: ONE-TO-ONE
Narrow market view - excluding qualifed new suppliers
Duplication of supplier information and audit management
Ineffcient and costly for both buyers and suppliers to maintain
Best practice opportunities missed
WITH ACHILLES: MANY-TO-MANY
Shared information - driving greater effciencies
Increased sourcing opportunities for buyers
Increased supply opportunities for suppliers
Up-to-date, validated information
A tried, tested and trusted business model
Solution investment shared across multiple suppliers and buyers
Automotive Construction Transport Utilities
ICT Mining & Cement Pharmaceutical Power & Tech
Oil & Gas
Public Sector
FMCG New sectors
Traditional model
Individual solutions - sector communities
Our business model offers the power of positive collaboration. The solutions we provide
to individual organisations beneft from an industry sector community model.
We create, enable and develop these communities in conjunction
with steering groups representing major buying organisations in
each of our key sectors.
The model provides a range of benefts, improving effciencies,
opportunities and standards for our buyers and suppliers.
As a buyer youll have access to a wider choice of pre-qualifed
suppliers, be able to access benchmarking data, and beneft from
best practice models and qualifcation standards developed and
proven within the community.
Buyers
Suppliers
Buyers
Suppliers
11
Achilles global Customer Support and Operations centres
Spain
Achilles South Europe, S.L.U.
+34 91 426 49 35
spain@achilles.com
Argentina
Achilles Argentina
+54 11 5554 0600
argentina@achilles.com
Germany
Achilles Information GmbH
+49 (0)211 53 82 17-0
germany@achilles.com
Nigeria
Achilles Information
Limited Nigeria
+234 (01) 4630524
nigeria@achilles.com
Peru
Achilles Per
+51 1 7120301
peru@achilles.com
Brazil
Achilles Brasil
+ 55 21 3344 6310
achilles.brasil@achilles.com
UK
Achilles Information Ltd
+44 (0)1235 820813
enquiries@achilles.com
India
Achilles Information India Private Ltd
+91 22 6128 7900
sales-india@achilles.com /
asia@achilles.com
Netherlands
Achilles Information
+31 (0)172 769 080
netherlands@achilles.com
Slovakia
Achilles Information
Slovakia s.r.o.
+421 (0)2 / 20 99 24 20
slovakia@achilles.com
Denmark
Achilles Information ApS
+45 46 74 02 78
denmark@achilles.com
Hong Kong
Achilles Information Hong Kong Ltd
+852 2815 7100
hongkong@achilles.com
/ asia@achilles.com
Sweden
Achillevs Information AB
+46 8 444 1700
sweden@achilles.com
Australia
Achilles Information
(Australia) Pty Ltd
+61 (0)7 3245 1744
australia@achilles.com
Portugal
Achilles South Europe, S.L.U.
+ 351 308 802 441
portugal@achilles.com
Italy
Achilles South Europe, S.L.U.
+39 02 403 26 370
italy@achilles.com
Colombia
Achilles Colombia
+57 1 6222324
colombia@achilles.com
USA
Achilles Information Inc
+ 1-281-809-4400
usa@achilles.com
Chile
Achilles Chile
+56 2 585 96 00
chile@achilles.com
Finland
Achillevs Information AB
+358 9 3296 1236
fnland@achilles.com
Ireland
Achilles Procurement
Services Ltd
+353 (0)1 4020114
info@achilles.ie
United Arab Emirates
Achilles Information Limited
+971 (0) 52961 0164
mena@achilles.com
Global solutions and support
Achilles helps businesses to identify and manage potential risks in their supply chain in order to protect
people, planet and proft.
We identify, qualify, evaluate and monitor suppliers on behalf of
some of the worlds largest corporations and carry out thorough
verifcation of data through assessments and audits.
Through our cloud-based platform, and network of offces in
over 20 countries we have the scale, global reach and regional
presence to provide multi language, multi time-zone support to
buyers and suppliers in over 130 countries across the globe.
Contact us to discover why more than 800 of the worlds largest
organisations use Achilles risk management solutions as part of
their purchasing ecosystem.
Sales
General Sales Enquiries
enquiries@achilles.com
Norway
Achilles Information Centre AS
+47 37 06 35 00
norway@achilles.com
Achilles Group Limited
30 Western Avenue, Milton Park, Abingdon, Oxon OX14 4SH UK | T: +44 (0)1235 820813 | F: +44 (0)1235 821093 | E: enquiries@achilles.com | www.achilles.com
002-07/2013
Achilles Information Limited procurement support
services platform certifed against ISO/IEC 27001
(Information Security Management).
Certifcate Number: IS 591254