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welcome
dedicated exclusively to libraries
Bibliotheca is the largest company dedicated to the development, deployment
and support of RFID, EM/RFID hybrid and barcode-based solutions to libraries.
Formed from the merger of five of the biggest library technology companies in
the world to combine knowledge, expertise and market intelligence, and with
offices in eleven countries and distribution partnerships in over thirty-five others,
we are proud to partner with more than 4,000 unique library sites with a deployed
equipment range of 20,000 items, which includes nearly 6,000 self-checkout kiosks
and over 400 automated materials handling (AMH) systems.
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industry & technical exper tise
We employ over two hundred and sixty people across the globe with a
core expertise in delivering a comprehensive range of library-based RFID,
EM/RFID hybrid and barcode self-service, automation and security products,
services and solutions. Our hardware and software Research and Development
(R&D) teams are situated in each of our main offices, allowing us to have
distributed development capabilities across the globe. Each product is designed
and produced to meet the exact requirements for each territory in which it is sold,
including meeting all local electrical, radio, and health and safety regulations.
By listening locally and innovating globally we are able to meet our customers
current needs as well as prepare for future requirements as libraries evolve.
complete solution provider
We develop solutions that facilitate and enhance library operations. We are
committed to partnership, collaboration and interoperability, with both libraries
and our vendors. Both through leading the creation of new, and complying with,
globally recognized library standards, our focus will always be to put libraries
at the forefront of our business. You can trust that, together, we implement the
best functioning, easiest to use, most cost efficient self-service, automation and
security systems available.
customized suppor t & maintenance:
We offer a comprehensive range of support and maintenance packages. With
24/7 telephone (in countries with dedicated Bibliotheca offices) and web-
based support our technicians are able to provide guidance right away. If
remote assistance cannot immediately resolve your problem, Bibliotheca will
send a qualified engineer to your library location to diagnose and fix your issue.
Bibliothecas systems are designed so that almost all potential problems
can be diagnosed remotely, providing the quickest and most convenient
service for our customers. Most of our products have plug-and-play
components that are easily removed and replaced, and in the case of
software, issues are often resolved immediately with remote assistance.
detailed library consultation:
From the start Bibliotheca will work with you to devise a project plan that suits
your needs. Our team will help you plan your library installation from the start by
reviewing your technology needs, strategic plans and long-term library objectives.
As qualified RFID & EM specialists, with a track record in library operational
savings, we will ensure that your technology project has been thought through
from every angle and works within your budgetary parameters, ensuring your
return on investment.
knowledgeable point of contact at all times:
Your library will be appointed a personal Account Manager who will oversee
your entire relationship with Bibliotheca from installation through to support.
The goal of your Account Manager will be to consult with your library,
ensuring that you achieve all your pre-defined benefits and savings. During
the implementation phase your Account Manager will work closely with a
qualified Project Manager to guarantee a successful library implementation.
step- by- step implementation and training plan:
Our flexible Project Management approach is designed to suit your specific
styles and requirements. From the start, you will work hand-in-hand with our
skilled Project Management team who will ensure that the scope of your project
is clear and at every stage in agreement with your library team. The goal of the
Project Management team is to initiate, plan, execute and monitor the entire
installation of your library self-service system. In addition to promising a smooth
installation, Project Management teaches best transition practices, tagging
methods, process changes for management & staff and best practices for self-
service adoption. Once our implementation team has installed your self-service
equipment they will conduct hands on product training, confirming that your
library staff completely understand how to use and maintain thei r new equipment.
what to expect
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how we manage system implementations:
manage the post
order detail
2
ensure scope is
clear and agreed
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initiate & manage
your project
3
deliver & install
your solution
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provide on-going
service & support
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ensure ROI and
ongoing success
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A first- class sof tware experience for all self- service kiosks
In an age of apps and mobile device interaction, its critical that your library patrons
have a straightforward and remarkable self-service experience. Thats why our
software developers constantly listen to what users want in building and refning our
kiosk software.
liber8
TM
Patron benefits
- Borrow, return, check account status, renew items, see updated information, pay fines and fees and
select receipt delivery method during transaction
- Unparalleled transaction speed
- Guided user experience with visual and written instructions
- Dynamic and engaging themes ensure a fun and interesting experience
- Account information is displayed at the top of the screen
- All transactions include full item titles, return dates and visual status icons
- Renew any or all items quickly with a simple button press
- Unlock media cases at the kiosk for a complete self-service experience
- Pay fees at the kiosk with debit/credit cards, cash or via e-payment
- Choose preferred receipt method (print, email, SMS)
- When operating in portrait mode, 20+ items display on one screen
- Important messages expand to full screen mode to ensure visibility
- High visibility theme and adjustable font assists with vision disabilities
- Choose preferred language out of 50 options
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Library benefits
- Increase self-service while providing a satisfying patron experience
- Staff provide more meaningful assistance to patrons
- More efficient and effective collection of fines & fees
- Look, feel & design of screens is customizable to your library branding
- Offline mode allows for normal self-service usage even if your ILS/LMS is disconnected
- Effortless configuration of all receipt text
- Easily access and export local diagnostic logs of all transactions
- Complimentary national reading challenge themes are provided annually
- Enables out-of-hours operation when used as part of the open+ solution
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Time is a critical resource in libraries today. Having to maintain and confgure kiosks,
security gates and return solutions in person is a time consuming task. To help your
staff be as effcient as possible, weve developed a convenient website interface, so
your staff can confgure software, run and distribute reports, and automate real-time
status notifcations to staff. The time saved from touching each device individually
is substantial and allows your staff to concentrate on more important patron facing
services.
A powerful and dynamic web- based interface to manage
Bibliotheca self- service kiosks, gates and automatic return solutions
admin
TM
- Accessible 24 hours a day via an internet connection
- Save time by managing all hardware from one central location
- Monitor and service system-wide equipment by location and/or date range
- No longer need to maintain each device individually in person
- Flexibility to tailor settings for either one or many devices
- Intuitive design with expandable tree view of locations and devices
- Convenient filtering function allows quick access to desired information
- Real-time status of equipment displayed with helpful color coded system
- High level and detailed reports of items, people and cash transactions
- Statistics presented by month, week, day or hour in table or graph format
- Easily exported reports in CSV or PDF formats to share with staff
- Transaction logs and periodic screenshots assist with troubleshooting
- Controlled user logins, granting access for specific locations and devices
- Convenient management of user preferences, including name, email, password, alert
frequency and desired language
Library benefits
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mycommunity

extending the services in your library

mycommunity

is our fexible software that enhances library kiosk functionality,

allowing your library to become the focal point of the community. Using your existing
self-service kiosks you can offer members of your community a convenient and
secure way to book and pay for a range of city and county services, including
leisure facilities, vehicle registration fees, and parking charges. By delivering services
beyond issuing books, your existing investment in self-service can now meet the
needs of those looking for a click-and-go experience when managing and paying
for city and county services.
use your kiosks to deliver both customer library and non-library services
extend city & county services using your existing self-service investment
provide a convenient way to book and pay for additional services
increase footfall and membership levels within your library
increase the revenue collected within your library
available on all Bibliotheca kiosks in our current range
mycommunity

bus
timetable
vehicle
registration
fees
pay utility
bills
buy event
tickets
pay for
youth
sports

pay parking
ticket
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mycommunity

is currently only deployed in the UK. Please contact us to discuss availability and integration in your local territory.
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The smartserve

1000 seamlessly integrates all of the options and functions libraries

have asked for. Created with the mind-set to provide the best possible user
experience, smartserve

1000 features are all integrated in ergonomic locations

that help guide the patron through the entire self-service process. With smartserve

1000 you can be sure that every library need is met.
22 portrait screen for enhanced transaction view
coin, bill, card, Chip & PIN and NFC payments
LED guidance system to assist patrons
RFID and EM/RFID hybrid solutions
available in standalone, height adjustable and desktop models
integrated media case unlocking for secure AV materials
integrated bins for easy returns
connect multiple kiosks to share return bins
large illuminated glass side shelf
easily process barcode-only items in your collection
serve
TM TM
1 000
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the intelligent return shelf
smartblade

210 is an intelligent RFID return shelf that makes returning library
items as easy and quick as ever for your patrons. Designed to be used with our
smartserve

410 interactive kiosk and integrated into new library furniture, patrons
simply place their items on the shelf and watch as their account is automatically
updated and the security set.

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blade
TM
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perfect return system for smaller spaces & budgets
fast and easy returns when users dont require a receipt
eliminate queues with a dedicated returns area
security set & ILS/LMS updated
items are ready for circulation immediately
four shelving options to choose from for various types of items
Please note that this is a component-based product and does not include furniture.
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RFID self- service kiosks
smartserve

400
Options available:
2D barcode scanner, side shelf,
smartcase

550, payment station, custom
colours
smartserve

200
desktop solution
Options available:
integrated smartcase

550, smart card

login, Comprise

PCI payment station.

Black or white standard colors
smartserve

410
non-RFID interactive kiosk
Options available:
payment station, side shelf, smart card login,
custom colors, smartblade

210 option,
alps

PC booking software (North America

only), Netloan (UK only)
Comprise

PCI compliant system is only available in North America

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smartserve

100
component-based self-checkout
Options available:
2D barcode scanner, receipt printer, smart card
login, payment options
smartserve

1000-D
desktop RFID kiosk
Options available:
integrated smartcase

550, smart card login,

payment options (inc. NFC)*, custom colors
*coin and bill not available
smartserve

400
RFID kiosk
Options available:
2D barcode scanner, side shelf,
smartcase

550, smart card login,

payment station, custom colors
smartserve

1000
standard RFID kiosk
Options available:
integrated bins, integrated smartcase

550, height adjustable, tilt alarm, large
shelf option, smart card login, payment
options (inc. NFC), custom colors
smartserve

400 payment station

add-on payment tower
Options available:
Bill acceptor, bill recycler, coin acceptor,
Chip and PIN, custom colors, Comprise

PCI
compliant system
locker
TM
extend library reach and of fer 24/7 collections & returns
smartlocker

extends the coverage and accessibility of your library service so that you
can offer patrons a self service experience at locations and times more convenient
to them. Deployable at any indoor location, smartlocker

allows customers to reserve

items in their usual way, collect them at the device and return their previous loans.
colorful, customizable, and fun!
The following products can have a customizable
fnish. Choose from 213 RAL classic colors
in semi-matt, glossy and pearlescent fnish.
smartserve

400
smartserve

410
smartserve

470
smartserve

1000

smartserve

1000-M
smartserve

1070
smartlocker

smartgate

400
smartgate

600
select return solutions
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extend library services within and beyond your community
configure to fit your individual requirements and space
provide patrons with familiarity with our liber8

software interface
ILS/LMS automatically updates once item is collected
large locker capacities allowing patrons to collect multiple items
available in a variety of RAL colors to suit any community environment
custom graphic wraps available
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smartgate

110
Entry-level, audible & visual alerts,
optional people counter with display,
multiple gate set-up
smartgate

300
Perimeter lighting, computer link, visual and
audible alarms, multiple gate set-up, optional
integrated RADAR based people counter
smartgate

manager
Enhanced reporting on patron traffc
and data relating to triggered alarms
smartgate

400
Visual red light immerses entire
gate, adjustable audible alarm,
multiple gate set-up, energy saving
design, RADAR based people
counter, optional custom color
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security gates
smartgate

600
1.6m enhanced width detection,
visual and audible alarm, energy saving design,
RADAR people counter, optional custom color
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RFID staf f solutions
smartstation

100
Side shielded RFID antenna & reader
combination
smartstation

200
Fully shielded RFID antenna & reader
combination
smartstation

300
Large footprint RFID antenna & reader
combination
smartstation

700
Conversion made easy with total mobile
solution allowing cable free movement
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smartstation

manager circ
Fast and effcient means to circulate
& verify RFID tags
smartstation

manager tagging
Fast and effcient means to program
write-able RFID tags
smartstation

400
Integrated RFID reader & antenna in a compact
design
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secure disc dispensers
smartdispenser

200
Patron based secure disc retrieval. Holds
between 500 and 4,000 discs. Use with a self-
service kiosk or as a Central Dispensing Station
smartdispenser

manager
smartdispenser

manager software facilitates

easy loading and retrieval of library media by
staff
Media collections are becoming an increasingly important part of a modern
library, with collection sizes for many growing at a pace beyond printed material.
For those libraries interested in media security, weve developed the perfect
products to complement your existing library equipment and make the process
of managing and retrieving media items not only more secure, but also faster and
more convenient for patrons. Use together with our smartdispenser

manager
software to easily load media items and organize your collection.


Each smartstock

product includes companion software.

inventory & handheld solutions
smartstock

100
Flexible antenna, lightweight portable
design, wearable battery pack, uses a
wireless connection
smartstock

110
Flexible antenna, lightweight design, uses a
USB connection and requires a laptop
smartstock

200
All-in-one handheld device to manage/
search inventory & program RFID labels,
color touch screen, ease of data entry
smartstock

300
iOS app-based handheld device for library
staff. Check items in/out and set item
security during peak library times
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return solutions
Automated return and sortation systems allow your staff the freedom and fexibility
to spend more time with patrons and carry out more meaningful tasks. Our range of
return solutions provides options for all library situations. From minimal budget and
space constraints to fully involved complex sorting systems, we have a solution that
will ft your exact needs. All systems will automatically process returned items and
transport them into the correct destination without taking up precious staff time.
Items are checked-in and security is activated immediately
Patrons can instantaneously borrow more items
Its convenient with access 24 hours a day, 7 days a week
Improved ergonomic workflow for staff
Staff time can be reallocated for more meaningful tasks
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Returning library items with ease and simplicity
Often when patrons return materials through an automated return solution, they
want to access their account, receive proof of the return and always be confdent
in the success of the transaction. Our function rich software provides a great patron
experience and facilitates the rapid redeployment of your materials back to the
shelves.
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return manager
TM
Patron benefits
- Quickly return items and clear their account
- Visually guided through the process using text and common traffic light symbols
- View returned item titles and status
- Easily renew single or multiple items
- Obtain a receipt of returned items with full account information
- High visibility theme and adjustable font assists with vision disabilities
- Select their preferred language from 19 options
Library benefits
- Increase in patron self-service returns
- More efficient use of staff time
- Reduced number of items to the exception bin
- Substantial staff labor savings
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EM/RFID hybrid & barcode solutions
smartserve

1070
EM/RFID & barcode kiosk
Options available:
2D barcode scanner, smartcase

550, payment
options (inc. NFC), smart card login,
custom color, (without coin & bill)
smartserve

270
EM/RFID & barcode kiosk
Options available:
2D barcode scanner, Comprise

PCI
payment solution, smart card login
smartgate

570
EM/RFID hybrid detection, audible & visual
alarms, multiple gate aisles, integrated
people counter
smartstation

510
smartstation

510 is designed for

deactivating EM security strips, one at a time
smartstation

520
smartstation

520 is designed for activating and

deactivating EM security strips, one at a time
smartstation

540
smartstation

540 is designed for activating

and deactivating multiple EM security strips at
a time as well as verifying security status
smartserve

1070
EM/RFID & barcode kiosk
Options available:
smartcase

550, payment options (inc. NFC),

tilt alarm, smart card login, custom color,
desktop option (without coin & bill)
smartgate

520
Leading EM gate, multiple gate aisles,
audible & visual alarms
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smar tlabels
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smartlabel

100
Clear | Square
smartlabel

110
Paper | Square
smartlabel

200
Paper | Rectangle
smartlabel

300
CD/CD-r | Hub
smartlabel

310
DVD | Blu-ray
smartlabel

320
CD | DVD
media cases & unlockers
smartcase

100
CD | 1 Disc
smartcase

110
CD | Double Tray
smartcase

210
DVD | 1 Disc
smartcase

220
DVD | 4 Discs
smartcase

230
DVD | 6 Discs
smartcase

240
DVD | Single Tray
smartcase

250
DVD | Double Tray
smartcase

300
Blu-ray | 1 Disc
smartcase

310
Blu-ray | Single Tray
smartcase

320
Blu-ray | Double Tray
smartcase

400
Play Away
smartcase

500
Manual Unlocker
smartcase

550
Integrated Unlocker
smartcase

260
Audiobook| Holds 16
* North America Only
smartcase

270
Audiobook| Holds 32
* North America Only
ElectroMagnetic strips
To protect library assets when used with our
EM/RFID library products. When activated,
these strips will sound security gates
smartlabel

500
Secure your high-value library assets, such as
laptops, notebooks, tablets, eReaders and
cameras, using your existing RFID security system.
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Bibliotheca can be found around the globe with offices in Australia, Canada, Brazil,
Denmark, France, Germany, Italy, Netherlands, Switzerland, the United Kingdom
and the United States, together with over 35 authorized distributors around the world.
http://goo.gl/maps/WIR4z
our regional of fices
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europe
nor th america
australia
south america
melbourne sao paulo atlanta |ottawa manchester | reutlingen
berlin | rotkreuz | brondby
paris | verona | hoorn
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www. bi bl i ot h eca. com | i n f o@ bi bl i ot h eca. com | soci al medi a s mar t l i brar i es